You are on page 1of 20


12-04-2006 Presented by: Muna Sa’id

A CPHQ is…
• An individual who has passed the HQCB’s (Healthcare Quality Certification Board)) accredited international examination, demonstrating competent knowledge, skill and understanding of program development and management, quality improvement concepts, coordination of survey processes, communication and education techniques, and departmental management.

association or private firm is certified. • Certification is for individuals only. the CPHQ designation may not be used to imply that an organization. • Certification in quality management is effective on the date you pass the examination. each quality management professional must pass the CPHQ exam.Certification • To become certified. .

. • The credential is valid from that date through a two-year period which begins on the first day of January of the year following the date you pass the examination. CPHQ pin and recertification information approximately 6-8 weeks after completing the examination.Certification • Each successful candidate will receive a certificate that is suitable for framing. identification card.

all CE must relate to areas covered in the most current examination content outline. the CPHQ is required to maintain certification by fulfilling continuing education (CE) requirements.Recertification • Following successful completion of the certification examination. the current requirements include obtaining and maintaining documentation of 30 CE hours over a two-year recertification cycle and payment of a recertification fee. .

. • The examination is available in computer-based format at Assessment Centers in different locations.. • Principle based: the quality principle should apply regardless of healthcare setting or discipline. • Examination fees: $ 440 • Examination duration: 3 hours.The Exam.

• There is no penalty for wrong answers . This allows these questions to be validated as accurate and appropriate before they are included as a measure of candidate competency. • 125 questions are scored. are not scored and will not impact the final score. but you will not know which questions these are. • 140 all multiple choice questions.The Exam. • 15 added as ‘pretest’ questions..

Management and Leadership a) Strategic b) Operational 2.Exam Content The Exam is divided into the four following categories: 1. Information Management a) Design and Data Collection’ b) Analysis c) Interpretation .

Training and Communication a) Education and Training b) Communication 4.Exam Content 3. Education. Performance Measurement and Improvement a) b) c) d) Planning Implementation Evaluation Integration .

.Exam Content • Details on these categories are available in the Content Outlines section in the handbook.

8% Education.4% 33.2% # of Recall Application Questions 24 36 23 42 5 10 9 16 15 19 12 20 Analysis 4 7 2 6 Information Management 28.6% Total % of Total 100% 125 100% 40 32% 66 53% 19 15% . Training and Communication Performance Measurement and Improvement 18.CPHQ Examination Blueprint Matrix Content Category Management and Leadership % of Exam 19.

problem solve or integrate a variety of information and/ or judgment into a meaningful whole. • Application Questions: require the candidate to interpret or apply information to a situation.CPHQ Examination Blueprint Matrix • Recall Questions: test the candidate’s knowledge of specific facts and concepts. • Analysis Questions: test the candidate’s ability to evaluate. .

Preparing for the Exam The Healthcare Quality Handbook A Professional Resource and Study Guide .

• The handbook is not organized like the content outline for the CPHQ Examination. . • An outline format is used to help you focus on main points and related subpoints.The Handbook • A useful guide to prepare for the CPHQ Exam. • The flow of material moves from general concepts and principles to more specific management and implementation activities for use as an ongoing resource.

specific exam notes identifying material that is not apt to be on the exam are bordered. • Throughout the handbook .How to use the Handbook • The handbook sections that relate more directly to the exam content outline are in Bold Format in the table of contents at the beginning of each chapter. or put in brackets { }. .

or healthcare philosophy.How to use the Handbook • The handbook references applicable accreditation standards often reflect changes in legislation. rather use the concepts. case law. rationale and elements. do not memorize or overstudy these standards. . regulation.

When Studying… • Think in terms of general principles of quality that can be applicable to all patient care setting. • Read the entire handbook through once before you start studying chapter by chapter. . • Read to understand key concepts and general principles and how one principle relates with another.

When Studying… • • • • Prioritize material for later review. • Refer to the Glossary at the end of the handbook to clarify definitions. Spend the most time studying those areas with which you are not familiar. . Consider the number of exam questions. Avoid taking notes on a separate pad.

.When Studying… • Use a logical thought process.g. e. Example: if the outcome is a good one (outcome measures indicate the outcome or result is as anticipated) then you can assume the process associated with the outcome do not need to be measured. the if-then thinking.

• These questions should not be used as a ‘Pretest’ in the preparing for the CPHQ exam and they do not cover all areas of the exam.Study Questions • The study questions at the end of each chapter are provided as an opportunity for critical thought process. • When studying the questions ask yourself ‘why is the correct answer correct?’ or ‘why might the wrong answer (called distracter) be wrong?’ .