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| h e a l t h c a re s t r a t e g y & o p e r a t i o n s |performance enhancement for hospitals
May 2012

India’s leading consulting firm

India’s leading consulting firm a trusted advisor for clients across countries .

a valued partner India’s leading consulting firm a trusted advisor for clients across countries .

our focus sectors retail & consumer products fashion.textiles & apparel healthcare strategy & design food services & agriculture education .

Drawing from the extensive experience of close to 300 professionals. . with an experience of working with multiple organizations across various sectors Founded on the principle of “concept to commissioning”. implementation guides through start-up assistance and be a trusted advisor overall. we partner our clients to identify their maximum-value opportunities. Retail & Consumer Products. Technopak focuses on six major divisions. Food Services & Agriculture and Leisure & Tourism. provide solutions to their key challenges and help them create robust and high growth business models.India’s foremost consulting firm. which are Fashion -Textile & Apparel. Healthcare Strategy & Design. who are we We have the ability to be the strategic advisors providing customized solutions during the ideation phase. Education.

Performance Enhancement. industry & management of change expertise to enhance the performance and value of client operations and businesses. Consumer Insights. Leveraging operations and industry expertise to ‘commission the concept’ on turnkey basis. Start-Up Assistance. Holistic consumer & shopper understanding applied to offer implementable business solutions. competition mapping. international benchmarking and client capabilities.what we do Business Strategy. . Operations. Assistance in developing value creating strategies based on market & industry insights.

some partnerships that last a lifetime Ministry of Textile Govt of India Ministry of Commerce Govt of India Ministry of Agriculture Govt of India .

feasibility studies. Purnendu Kumar Sr. for leading national and international clients. estimation of market potential. She was earlier heading the Retail & Consumer Products division. our leadership team . He has an MBA from University of California. Pratichee Kapoor Associate Vice President pratichee. Vice President purnendu. business process re-engineering Purnendu is the Senior Vice President in Retail and Consumer Products division. Asia. Vice President amit.gugnani@technopak. Purnendu has worked on retail strategy. apparel plant Amit is the Senior Vice President. Europe and North America. Los Saloni is the President of Technopak. Saloni has worked on strategy and implementation in Retail and Consumer Products with clients from India. Amit Gugnani Sr. Rang Emei Gonmei Vice President rang.singhal@technopak. Fashion (Textile & Apparel) and has over 15 years of experience in Apparel manufacturing. She has over 10 years of experience in Strategy consulting and has expertise in working on various projects involving understanding consumer behaviour. Saloni Nangia President saloni. business Pratichee is the Associate Vice President in Food services and Agriculture division. preparing market entry and expansion Arvind founded Technopak in 1992 and has led the company to be the thought leader in all the sectors. specialising in retail strategies across products and formats. Emei hold a Masters in Architecture from School of Planning & Architecture. Indian market entry and retail activation works across sectors. design & implementation process of Healthcare Architecture projects across the World with global healthcare architectural service providers.Arvind Singhal Chairman arvind. USA along with Bachelor of Engineering from Emei has over 21 years of experience in planning. He has managed various projects involving entry strategies. With over 14 years work experience.

healthcare strategy & operations .

medical equipment companies & financial institutions Overview Recognized as the thought leader in Indian healthcare sector and engaged in its entire ecosystem . payors.Healthcare division was started in 2007 on the principle of “Concept to Commissioning” Strategic advisors to our clients during the ideation. start-up & implementation phase 50+ projects in the last five years with providers.

Private & Public Sector Banks NGO’s / Funding Agencies Government Organizations Payors / Health Insurers SEZs and Medi-Cities .Healthcare Ecosystem we cater to Segments Healthcare Providers Transaction Advisors for PPP Private Equity / Venture Capital International.

Business Strategy & Start-Up Assistance • • • • • • • • • • • • Market entry strategy Competition mapping Expansion into new product lines / geographies Clinical service line expansion / addition Competitive strategy Vision development Identification of competitive advantages Clinical program planning Mid-term and long-term strategic direction Action plan & implementation assistance Financial modelling Resource prioritization and strategic capital planning Market Assessment • • • • Feasibility studies Market forecasting Location / geographic positioning & network development Volume projections & need analysis Competitive scenario analysis Provider / payer implications Clinical business assessments & market positioning key specializations services we offer • • • .

procurement etc.) EMR (EHR) & practice management systems PACS / RIS Enforcement of regulatory standards and guidelines Enable internal & external integration across organisation Revenue Management • • Asset Optimization Driving Cost Leadership Enabling Organic & Profitable Growth Supporting Capital Allocation Strategies Creating Shareholder Value Revenue Maximization Strategy Cost Restructuring and Optimization Competition based/ Value based/ Cost plus pricing Price Sensitivity key specializations services we offer • • • • • • • .Performance Improvement • • • • • • • • • Service line reorganization/management Patient flow/Work flow optimization Information flow & management dashboards Reporting & MIS structure Service quality (Benchmarking) Clinical programs improvement & management Procurement & Inventory management Non-clinical protocols establishment (Operational protocols) Healthcare IT solutions » » » » » HIS (Assessment.

paramedical & managerial categories Define training methodologies & employee-specific training modules Define criteria for evaluation of outcome & e-learning based tools Formation of training cells & co-ordination of their activities Planning and developing the right staffing levels Performance measurement processes & schedules key specializations services we offer • • • • • .Branding & Positioning • • • • • • • • • Positioning & communication strategy Budgeting Action plan for attracting and retaining customers Brand design & communication Brand implementation & management Customer service concepts Diagnostic review of existing processes Laying down the processes & protocols Assistance in CRM Systems implementation Managing Human Capital • • • • • • • Workforce requirement analysis Developing organizational structure Physician engagement model Retention strategy Developing job descriptions Remuneration package development Screening of specialists for medical.

NABH & JCI Critical path & continuum of care guidelines key specializations services we offer Quality improvement • • • • • Quality accreditation & certification assistance Clinical protocols & evidence based medicine .Transaction Advisory Mergers / Acquisitions & Other Assistance • • • • Partner evaluation and selection Network formation / affiliations / mergers Group practice formation Asset divestiture Due Diligence • • Operational due diligence of healthcare providers Assessment of financial projections and plans Quality Management Quality measurement • • • • Benchmarking with national & international standards Balance score cards Customer feedback analysis E-measurement Six-sigma implementation Continual improvement projects Sustenance Readiness for ISO.

our USP.performance enhancement for hospitals .

Service Quality • Shorten waiting time Increase patient satisfaction what can performance improvement in hospitals do • Clinical Outcomes • • Lower ALOS Reduce the trend of re-admission Commercials • • • Optimum resource utilization Increase in sales and revenue Provide better margins .

what can performance improvement in hospitals achieve 30% Benefit analysis of perfomance improvement Increase in medicine availability at customer end Increase in OPD pharmacy revenue Savings in inventory Reduction in lead time 20% 40% 53% .

OPD Admissions Emergency Diagnostics what can be the focus areas Wards Operation Theatre Materials Human Resource .

Lab • • • • Faster TAT for reports. Efficient & trained staff Help Desk Optimum utilization of manpower – Peak load analysis Brand creation – promotional activities Admission • • • Bed management – Planned admissions & discharges lead to increased availability of beds during peak hours. No false bed crunch.OPD • • • • • • OPD Chamber utilization Waiting time for consultation – Appointments vs walk-in patients Accurate & Faster billing process – Queuing. TAT for Ambulance what can be the impact Diagnostics . benchmark 90 mins for SLTs Critical call alerts to clinicians for immediate medical intervention Capacity utilization – Running the batches at peak / optimum capacity Smoother work / process flow . Faster admission process – Making the first experience pleasant Accurate estimate of expenditure – creating the goodwill Emergency • • • • Critical initial response Triage bed utilization Green channel for ER patients for diagnostics & treatment. smoother internal processes .ER indents get priority for pharmacy & diagnostics.

Lab. benchmark 15 minutes for USG & 30 minutes for X-ray Equipment scheduling Capacity utilization – performing at maximum productivity Smoother work / process flow Wards • • • • Discharge TAT Analysis of activities being conducted by nurses in core nursing or administrative activities – Improving the productivity of nurses Inter departmental coordination – FO. Pharmacy Bed utilization – optimum capacity Operation Theatre • • OT utilization Emphasis on booking the surgeries to ensure smooth coordination with Wards & ICUs. Radiology.Diagnostics – Radiology & NIC • • • • Faster TAT for reports. this will also lead to desired focus on cancellation/postponement of cases due to avoidable reasons Pre & Post Op counseling of family by clinicians • what can be the impact Materials • • • • • Inventory days & bulk buying Lean Logistics and Supply Chain Inventory control methods Stock keeping & vendor management Indenting policies .

• • • • • • • Functional & Space Programming Site / Master Planning Clinical Space Planning Architectural Design Interior Design Medical Equipment Planning Landscape design » • • • • • engineering design Structure Mechanical (HVAC) Electrical & IT / Communication Water Supply & Sanitation Piped Medical Gas System CSSD. Kitchen & Laundry healthcare design & architecture services » .

Tier II and Tier III Cities Masters in Business Administration from premier institutions Masters in Statistics Key Skill Sets • • • • • • • • • Operations Domain Experts Strategists & Analysts Transaction Advisors Service and Quality Experts Medical Technology Planners Information Technology Expert Statutory Compliance Experts Financial Modeling Experts Market Researcher Planners .our teamour strength Key Qualifications • • • • Doctors with Professional Degree in Management Masters of Hospital Management with extensive experience of Managing the Hospital of all level of care in Metro’s.

our successful associations .

leading with thought & creativity .

Information Technology.rao@technopak. Hyderabad Mohit Kumar Chaturvedi Associate Vice President mohit. Planning. Mohit has done his post-graduation in Hospital Management from Apollo Institute of Hospital Administration. resource utilization & manpower management. quality & marketing). He has extensive exposure in managing operations. Training and Business Development. complete maintenance entailing Mohit has over 12 years of experience in covering entire spectrum of Hospital Operations (non-medical medical services. Projects. Human Resource Management.Murali Rao Associate Vice President murali. Murali is a Masters in Hospital Administration from Apollo Institute of Hospital Administration. Murali has over 16 years of varied experience in managing responsibilities related to Strategy. handling projects for new unit set-ups. Operations. Hyderabad team .chaturvedi@technopak.

rao@technopak. Tower A. please contact: Murali Rao Associate Vice President E-mail: Mobile: +91 98718 85444 Technopak Advisors Pvt. 4th Mobile: +91 88261 00444 Mohit Kumar Chaturvedi Associate Vice President mohit.chaturvedi@technopak.Thank You! For further . Building 8. DLF Cyber City. Ltd. Gurgaon 122 002 (National Capital Region of Delhi) T: +91-124-454 1111 | F: +91-124-454 1198 www. Phase II.