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Cisco CallManager Documentation Guide for Release 4.

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This document lists and describes the documents that make up the Cisco CallManager suite of installation and configuration documents. It contains the following sections:
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Cisco CallManager Installation Documentation, page 1 Cisco CallManager Configuration Documentation, page 3 Related Product Documentation, page 5

Cisco CallManager Installation Documentation
This section lists Cisco CallManager install-related documentation. This section lists documents that are included in the Cisco CallManager software kit or are orderable through manufacturing.

Tip

The documents in this section also post to www.cisco.com and Cisco Connection Online (CCO).

Cisco CallManager Attendant Console Keyboard Shortcuts
This quick-reference guide lists keyboard shortcuts that are used with the Cisco CallManager Attendant Console. The attendant can attach this document to the monitor or place it on the keyboard. To access copies of this document online, refer to the URL http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/attendnt/call_att/index.htm You can order copies of this document by using the following customer order number: DOC-7816698=

Cisco IP Telephony Backup and Restore System (BARS) Administration Guide, Version 4.0(2)
This document describes how to install the BARS utility, configure the backup settings, back up Cisco CallManager data, and restore the data/server.

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except for Hosts/LMHosts files. To obtain additional copies of this document. Note You can find release notes for the Cisco IP Telephony Backup and Restore at the following location. Cisco IP telephony applications that use this operating system include Cisco CallManager.1(3) This document provides procedures for reimaging the publisher database server in the Cisco CallManager cluster. This document also provides information on replacing hardware while you perform the upgrade. Cisco Conference Connection. Upgrading Cisco CallManager Release 4. To obtain additional copies of this document. refer to the URL http://www. This document provides procedures for installing Cisco CallManager on the subscriber servers. which verifies that your system is in a good state before the upgrade. http://www. refer to the URL http://www.htm Using Cisco CallManager Upgrade Assistant Utility 4.This document also provides a list of files that the utility backs up. if those files exist on the server.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/install/instcall/index. Inc. This utility does not back up operating system files. refer to the URL.htm Software License Agreement The Software License Agreement provides a legally binding end user license agreement between Cisco CallManager customers and Cisco Systems.2. You cannot access this document online. Version 2000.htm Installing Cisco CallManager Release 4.htm Installing the Operating System on the Cisco IP Telephony Applications Server.1(3) 2 78-16910-01 .cisco.com/univercd/cc/td/doc/product/voice/backup/index. and Cisco Emergency Responder.com/univercd/cc/td/doc/product/voice/iptel_os/install/index. You can access the operating system release notes at the same URL as this document: http://www. To obtain additional copies of this document. Cisco CallManager Documentation Guide for Release 4. Cisco Personal Assistant (PA).1(3) This document provides procedures for installing Cisco CallManager on the publisher database and subscriber servers.cisco. Cisco Customer Response Applications (CRA).com/univercd/cc/td/doc/product/voice/c_callmg/4_1/install/upgrade/index.cisco.7 (or later) This document provides procedures for installing the Cisco-provided Windows 2000 operating system.1(3) This document provides procedures for running this pre-upgrade utility.

com/univercd/cc/td/doc/product/voice/c_callmg/4_1/bulk_adm/5_1_4/index.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/install/upgrade/index. refer to the URL.cisco. Cisco does not print the documentation that is in this section.cisco.53 (or later) This document provides procedures for backing up data and restoring the server.1(4) This document provides step-by-step instructions for adding. refer to the URL http://www. and administering the Cisco CallManager voice over IP network.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/install/backup/index. updating. Release 4. Release 1.4(1) This document provides reference and procedural information for users who are operating the Cisco CallManager Attendant Console. Release 5. devices. This release provides localized versions of the Cisco CallManager Attendant Console User Guide in multiple languages. and CER.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmcfg/index.To obtain additional copies of this document.cisco. This document also provides procedures for replacing an existing or failed server.cisco. or deleting large numbers of users. Version 3.5. http://www.1(3) This document provides step-by-step instructions for configuring.cisco. http://www. maintaining.com and CCO.htm Cisco CallManager Attendant Console User Guide. CAR.htm Cisco CallManager Documentation Guide for Release 4. To obtain additional copies of this document.htm Cisco CallManager Configuration Documentation This section lists Cisco CallManager configuration documentation that is available only on www. cluster.com/univercd/cc/td/doc/product/voice/c_callmg/attendnt/call_att/index. http://www. This document supports Cisco CallManager. and ports on specific devices. and data. CRS/CRA. You can access the backup utility release notes at the same URL as this document: http://www. Bulk Administration Tool User Guide. and you cannot order the documentation through manufacturing.htm Using the Cisco IP Telephony Applications Backup Utility.htm Cisco CallManager Administration Guide.1(3) 78-16910-01 3 .

htm Cisco CallManager System Guide. http://www. and descriptive information about features and high-level administrative tasks that involve Cisco CallManager. SRST references.com/univercd/cc/td/doc/product/voice/c_callmg/sec_vir/ae/index. Release 4.0.htm Cisco CallManager Serviceability Administration Guide.cisco. and links to associated Cisco CallManager Administration Guide and Cisco CallManager Features and Service Guide procedures. http://www. http://www.2(3). terminology.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/service/serv413/ccmsrvs/index.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/service/serv413/ccmsrva/index. htm Installing the Cisco Customer Directory Configuration Plugin for Cisco CallManager Release 4. 3. Cisco IP Phones. configuration checklists.1(3) This document provides step-by-step instructions on how to configure and troubleshoot authentication and encryption for Cisco CallManager. http://www.Cisco CallManager Features and Services Guide.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/sec_vir/csa/index.1(3) This document provides step-by-step instructions for configuring alarms. traces.1(3) 4 78-16910-01 . http://www. 4.cisco. Cisco MGCP gateways.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmfeat/index. and later releases. Release 4. and other reporting for Cisco CallManager serviceability and remote serviceability. http://www.1(3) This document provides key concepts.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/install/plugins/index.1(3) This document describes how to integrate Microsoft Active Directory and Netscape Directory with Cisco CallManager.htm Cisco CallManager Documentation Guide for Release 4.1(3) This document provides descriptions of Cisco CallManager serviceability and remote serviceability as well as links to associated Cisco CallManager Serviceability Administration Guide procedures.3. http://www.htm Installing the Cisco Security Agent for Cisco CallManager This document provides installation instructions and information about Cisco Security Agent (CSA) for Cisco CallManager 3. Release 4.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmsys/index.cisco. and Cisco Unity voice-mail ports.cisco.ht m Cisco CallManager Security Guide 4. Release 4.1(3) This document provides descriptions of the Cisco CallManager system and its components.htm Cisco CallManager Serviceability System Guide.cisco.

htm Cisco CallManager Documentation Guide for Release 4.htm Related Product Documentation This section lists additional documentation that is available on the World Wide Web at www. changed information. features.com. new features.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.com/univercd/cc/td/doc/product/voice/c_callmg/locinst/index.1(3) This document provides troubleshooting procedures for solving Cisco CallManager system and configuration problems.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/trouble/4_1_3/index. applications.Release Notes for Cisco CallManager Release 4.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/rel_note/index. http://www.cisco.com/univercd/cc/td/doc/product/ipcvoice. This document also provides troubleshooting tips and caveats about localization.1(3) This document lists and describes the system requirements. application programming interfaces.com/univercd/cc/td/doc/product/voice/c_ipphon/index.1(3) 78-16910-01 5 .1(3). refer to http://www. http://www. Note For voice product documentation that is not specified in this section. http://www.cisco.htm. Release 4. and services.htm Using the Cisco IP Telephony Locale Installer for Cisco CallManager 4.cisco. and open caveats for Cisco CallManager release 4.cisco.htm Troubleshooting Guide for Cisco CallManager. Cisco CallManager Compatibility Matrix This document lists Cisco CallManager releases and upgrade paths and provides detailed information about compatible releases and loads for devices. documentation updates.cisco.1(3) This document describes how to install the latest locales for your Cisco CallManager server.html Cisco IP Phones and Services The following location provides documentation for administering and using the Cisco IP Phones and services: http://www.cisco. You can access the locale installer release notes at the same URL as this document: http://www.

the Cisco Certified Internetwork Expert logo.com/univercd/cc/td/doc/product/voice/iptel_os/vnc/index. and/or its affiliates in the United States and certain other countries. FormShare.htm CCSP. and StackWise are trademarks of Cisco Systems. Video. Inc.com/univercd/cc/td/doc/product/voice/c_callmg/sec_vir/ae/etoken/sec_tkn. the Networkers logo. Packet. Cisco Emergency Responder. The use of the word partner does not imply a partnership relationship between Cisco and any other company. CCDA. and iQuick Study are service marks of Cisco Systems. Internet Quotient.htm Cisco IP Telephony Security Token Advisory This document describes the purpose of the Cisco System Administrator Security Token. Personal Assistant. All other trademarks mentioned in this document or Website are the property of their respective owners. StrataView Plus.cisco. Aironet. EtherChannel. Catalyst.htm Installing the Cisco Media Convergence Server Network Teaming Driver with Operating System Version 2000.com/univercd/cc/td/doc/product/voice/c_callmg/osbios.cisco. Empowering the Internet Generation. iQ Expertise. GigaDrive.cisco. Post-Routing. ProConnect.cisco. http://www. CCNA. and Access Registrar. Security Updates This document lists the latest operating system and BIOS upgrades for Cisco CallManager. BPX.cisco. MGX. Networking Academy. and Customer Response Applications. Inc.Cisco IP Telephony Operating System. Pre-Routing. CCNP. CCIP. CCVP.7 This document provides information about installing and configuring the Cisco Media Convergence Server Network Teaming Driver when running operating system version 2000.htm Using Virtual Network Computing Version 4. GigaStack.1 This document provides design considerations and guidelines for deploying Cisco IP Telephony solutions based on the Cisco Architecture for Voice. The Fastest Way to Increase Your Internet Quotient. Inc. and Integrated Data (AVVID). Play. ScriptShare. Follow Me Browsing. Network Registrar. ASIST. TeleRouter. SMARTnet. HomeLink.htm Cisco IP Telephony Solution Reference Network Design (SRND) for Cisco CallManager 4. SQL Server. Cisco Systems.. IP/TV.0 This document describes how a system administrator can use a server to install applications or perform configuration tasks on a remote server while the user on the remote server views the tasks that occur. the Cisco Square Bridge logo.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/srnd4_1/ipt4_1/index. IOS. Cisco. Live.com/univercd/cc/td/doc/product/voice/iptel_os/index. and TransPath are registered trademarks of Cisco Systems. the Cisco Systems logo. Cisco Unity. CCDP. Fast Step. and Learn. Enterprise/Solver.. MeetingPlace. http://www. http://www. the iQ logo. EtherFast. (0502R) Printed in the USA on recycled paper containing 10% postconsumer waste. Cisco IOS. http://www. Cisco Press. iQ Net Readiness Scorecard. SlideCast. EtherSwitch. LightStream.1(3) 6 78-16910-01 . CCIE. Cisco CallManager Documentation Guide for Release 4. Linksys. RateMUX. PIX.7 or later. Cisco Conference Connection.2.2. Cisco Systems Capital. Changing the Way We Work. http://www.