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Cisco CallManager Documentation Guide for Release 4.

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This document lists and describes the documents that make up the Cisco CallManager suite of installation and configuration documents. It contains the following sections:
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Cisco CallManager Installation Documentation, page 1 Cisco CallManager Configuration Documentation, page 3 Related Product Documentation, page 5

Cisco CallManager Installation Documentation
This section lists Cisco CallManager install-related documentation. This section lists documents that are included in the Cisco CallManager software kit or are orderable through manufacturing.

Tip

The documents in this section also post to www.cisco.com and Cisco Connection Online (CCO).

Cisco CallManager Attendant Console Keyboard Shortcuts
This quick-reference guide lists keyboard shortcuts that are used with the Cisco CallManager Attendant Console. The attendant can attach this document to the monitor or place it on the keyboard. To access copies of this document online, refer to the URL http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/attendnt/call_att/index.htm You can order copies of this document by using the following customer order number: DOC-7816698=

Cisco IP Telephony Backup and Restore System (BARS) Administration Guide, Version 4.0(2)
This document describes how to install the BARS utility, configure the backup settings, back up Cisco CallManager data, and restore the data/server.

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refer to the URL http://www. Cisco Personal Assistant (PA). To obtain additional copies of this document. Inc.cisco.htm Installing Cisco CallManager Release 4. Cisco IP telephony applications that use this operating system include Cisco CallManager.This document also provides a list of files that the utility backs up. if those files exist on the server. Note You can find release notes for the Cisco IP Telephony Backup and Restore at the following location.htm Installing the Operating System on the Cisco IP Telephony Applications Server.1(3) This document provides procedures for reimaging the publisher database server in the Cisco CallManager cluster. Version 2000.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/install/upgrade/index.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/install/instcall/index. and Cisco Emergency Responder.htm Software License Agreement The Software License Agreement provides a legally binding end user license agreement between Cisco CallManager customers and Cisco Systems.com/univercd/cc/td/doc/product/voice/backup/index.cisco. Cisco Conference Connection. which verifies that your system is in a good state before the upgrade. You cannot access this document online.7 (or later) This document provides procedures for installing the Cisco-provided Windows 2000 operating system. Cisco CallManager Documentation Guide for Release 4.1(3) 2 78-16910-01 . This document provides procedures for installing Cisco CallManager on the subscriber servers. Upgrading Cisco CallManager Release 4. http://www. refer to the URL http://www.1(3) This document provides procedures for installing Cisco CallManager on the publisher database and subscriber servers. You can access the operating system release notes at the same URL as this document: http://www. refer to the URL. To obtain additional copies of this document.cisco. This document also provides information on replacing hardware while you perform the upgrade.cisco. To obtain additional copies of this document.htm Using Cisco CallManager Upgrade Assistant Utility 4.1(3) This document provides procedures for running this pre-upgrade utility. Cisco Customer Response Applications (CRA). except for Hosts/LMHosts files.com/univercd/cc/td/doc/product/voice/iptel_os/install/index. This utility does not back up operating system files.2.

4(1) This document provides reference and procedural information for users who are operating the Cisco CallManager Attendant Console. or deleting large numbers of users. You can access the backup utility release notes at the same URL as this document: http://www. http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/install/upgrade/index.cisco.1(3) 78-16910-01 3 . To obtain additional copies of this document.To obtain additional copies of this document.1(4) This document provides step-by-step instructions for adding. and CER.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/install/backup/index. CRS/CRA. and ports on specific devices.com and CCO. and you cannot order the documentation through manufacturing.htm Cisco CallManager Attendant Console User Guide. Release 4.com/univercd/cc/td/doc/product/voice/c_callmg/attendnt/call_att/index. refer to the URL http://www. CAR.53 (or later) This document provides procedures for backing up data and restoring the server.cisco.htm Cisco CallManager Administration Guide.cisco. Release 1.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmcfg/index. Version 3. maintaining. and data.cisco. refer to the URL. This document supports Cisco CallManager.1(3) This document provides step-by-step instructions for configuring.htm Using the Cisco IP Telephony Applications Backup Utility.5. This document also provides procedures for replacing an existing or failed server. http://www. and administering the Cisco CallManager voice over IP network. Cisco does not print the documentation that is in this section. updating. This release provides localized versions of the Cisco CallManager Attendant Console User Guide in multiple languages.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/bulk_adm/5_1_4/index. cluster. http://www.htm Cisco CallManager Documentation Guide for Release 4. Release 5. devices.htm Cisco CallManager Configuration Documentation This section lists Cisco CallManager configuration documentation that is available only on www. Bulk Administration Tool User Guide.

htm Cisco CallManager Serviceability Administration Guide. http://www.1(3) This document provides key concepts.1(3) This document provides descriptions of the Cisco CallManager system and its components.cisco. traces.cisco. Release 4.cisco.0. Cisco MGCP gateways.1(3) This document describes how to integrate Microsoft Active Directory and Netscape Directory with Cisco CallManager. 3. and descriptive information about features and high-level administrative tasks that involve Cisco CallManager. and other reporting for Cisco CallManager serviceability and remote serviceability.htm Installing the Cisco Security Agent for Cisco CallManager This document provides installation instructions and information about Cisco Security Agent (CSA) for Cisco CallManager 3.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmfeat/index. terminology. htm Installing the Cisco Customer Directory Configuration Plugin for Cisco CallManager Release 4. Release 4. http://www. and later releases. http://www.1(3) This document provides descriptions of Cisco CallManager serviceability and remote serviceability as well as links to associated Cisco CallManager Serviceability Administration Guide procedures.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/service/serv413/ccmsrva/index. http://www.cisco. htm Cisco CallManager System Guide.cisco. and Cisco Unity voice-mail ports.1(3) This document provides step-by-step instructions for configuring alarms. http://www.htm Cisco CallManager Serviceability System Guide. Cisco IP Phones.2(3).com/univercd/cc/td/doc/product/voice/c_callmg/sec_vir/csa/index. Release 4. and links to associated Cisco CallManager Administration Guide and Cisco CallManager Features and Service Guide procedures.1(3) 4 78-16910-01 .com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmsys/index.1(3) This document provides step-by-step instructions on how to configure and troubleshoot authentication and encryption for Cisco CallManager. Release 4.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/install/plugins/index. http://www.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/service/serv413/ccmsrvs/index. configuration checklists. SRST references.htm Cisco CallManager Documentation Guide for Release 4.Cisco CallManager Features and Services Guide. http://www.cisco. 4.3.ht m Cisco CallManager Security Guide 4.com/univercd/cc/td/doc/product/voice/c_callmg/sec_vir/ae/index.

refer to http://www.cisco. documentation updates.1(3) This document describes how to install the latest locales for your Cisco CallManager server.com/univercd/cc/td/doc/product/ipcvoice.htm Related Product Documentation This section lists additional documentation that is available on the World Wide Web at www. and services.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.Release Notes for Cisco CallManager Release 4. applications. new features. Cisco CallManager Compatibility Matrix This document lists Cisco CallManager releases and upgrade paths and provides detailed information about compatible releases and loads for devices.1(3). You can access the locale installer release notes at the same URL as this document: http://www. http://www. and open caveats for Cisco CallManager release 4.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/rel_note/index.cisco. features.htm Troubleshooting Guide for Cisco CallManager.com.com/univercd/cc/td/doc/product/voice/c_callmg/locinst/index. Note For voice product documentation that is not specified in this section. changed information.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/trouble/4_1_3/index. This document also provides troubleshooting tips and caveats about localization.cisco. http://www.cisco.htm Cisco CallManager Documentation Guide for Release 4.1(3) This document provides troubleshooting procedures for solving Cisco CallManager system and configuration problems. application programming interfaces.1(3) 78-16910-01 5 .htm Using the Cisco IP Telephony Locale Installer for Cisco CallManager 4.1(3) This document lists and describes the system requirements.cisco. http://www.htm. Release 4.html Cisco IP Phones and Services The following location provides documentation for administering and using the Cisco IP Phones and services: http://www.

Video. and TransPath are registered trademarks of Cisco Systems. the Networkers logo.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/srnd4_1/ipt4_1/index. SMARTnet.htm Using Virtual Network Computing Version 4. The Fastest Way to Increase Your Internet Quotient. Internet Quotient.7 or later. Cisco IOS. Cisco. IP/TV. PIX.com/univercd/cc/td/doc/product/voice/iptel_os/index.cisco. Cisco Systems.1 This document provides design considerations and guidelines for deploying Cisco IP Telephony solutions based on the Cisco Architecture for Voice. SQL Server. RateMUX. Packet. Personal Assistant. IOS..com/univercd/cc/td/doc/product/voice/c_callmg/osbios. Network Registrar. and StackWise are trademarks of Cisco Systems.com/univercd/cc/td/doc/product/voice/c_callmg/sec_vir/ae/etoken/sec_tkn. Enterprise/Solver. CCNA. Follow Me Browsing. Cisco Press. http://www. and Integrated Data (AVVID)..2.com/univercd/cc/td/doc/product/voice/iptel_os/vnc/index. EtherChannel. CCIE.7 This document provides information about installing and configuring the Cisco Media Convergence Server Network Teaming Driver when running operating system version 2000. EtherSwitch.htm Cisco IP Telephony Solution Reference Network Design (SRND) for Cisco CallManager 4. the Cisco Square Bridge logo. Inc. EtherFast. http://www. Catalyst. CCDA. http://www. the iQ logo. MGX. CCNP. Cisco CallManager Documentation Guide for Release 4. Networking Academy.1(3) 6 78-16910-01 . Inc.2. BPX. http://www. iQ Expertise. Fast Step. ProConnect. and Customer Response Applications. and/or its affiliates in the United States and certain other countries. iQ Net Readiness Scorecard. Cisco Unity.Cisco IP Telephony Operating System. MeetingPlace. GigaDrive. and Access Registrar. SlideCast. LightStream. http://www. Pre-Routing. All other trademarks mentioned in this document or Website are the property of their respective owners. CCVP. Aironet. Cisco Conference Connection. Changing the Way We Work. Inc. Cisco Systems Capital. GigaStack. CCDP. Linksys. ASIST.cisco. the Cisco Certified Internetwork Expert logo. Security Updates This document lists the latest operating system and BIOS upgrades for Cisco CallManager. Post-Routing. Live. Cisco Emergency Responder. Play.htm Cisco IP Telephony Security Token Advisory This document describes the purpose of the Cisco System Administrator Security Token. and Learn.cisco. the Cisco Systems logo.htm Installing the Cisco Media Convergence Server Network Teaming Driver with Operating System Version 2000. (0502R) Printed in the USA on recycled paper containing 10% postconsumer waste.htm CCSP. StrataView Plus. FormShare.cisco.0 This document describes how a system administrator can use a server to install applications or perform configuration tasks on a remote server while the user on the remote server views the tasks that occur. Empowering the Internet Generation. CCIP.cisco. and iQuick Study are service marks of Cisco Systems. ScriptShare. HomeLink. TeleRouter. The use of the word partner does not imply a partnership relationship between Cisco and any other company.