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EUCLIDES (JR) GARCIA 15246 SW 21st Place * Miramar, FL 33027 * eg1392552@westpost.net 786.486.9641 * http://www.

linkedin.com/in/jrgarcia1024 INFORMATION TECHNOLOGY DIRECTOR BANKING * INSURANCE * CALL CENTERS * COMPUTER SOFTWARE * RETAIL

CORE COMPETENCIES * Strategic Planning & Tactical Execution * IT Operations & Budget Management * Business Transformation Solutions * Program & Project Management * Contract Negotiations & Business Acumen * Policy Development & Change Management * Configuration Management & Standards * Continuous Process Improvement * Large-Scale Technology Deployments * Collaboration & Team Leadership * Vendor & Resource Management * Strong Problem-Solving Abilities Provide broad-based strengths and accomplishments: * Dynamic, accomplished, and results-oriented senior business technology leader with proven ability to successfully direct information technology projects, solu tion implementations, and hardware consolidations. * Expertise in leading technical development efforts and designing, implementing , and supporting complex business processes to streamline operations, introduce system efficiencies, and increase reliability. * Dramatically improved productivity, utilizing leading-edge technologies to bui ld cloud services now servicing corporate clients worldwide. * Highly regarded for the ability to develop and motivate high-performance teams and work well under pressure to manage and meet multiple project deadlines on s chedule and under budget. * An articulate presenter with outstanding interpersonal skills and reputation a s an effective seller of concept and strategy; adept at persuasion, power, and i nfluence.

CAREER HISTORY & PERFORMANCE REDPRAIRIE CORPORATION/ESCALATE RETAIL, DELRAY BEACH, FL 2004 - PRESENT Leading productivity solutions provider with over 20 global offices and solution s installed at 34,000+ customer sites worldwide Information Technology Director - Report to VP Global IT Operations; serve as in tegral team member of executive committee, working to leverage the company's lea dership position to establish short- and long-range goals and operating standard s. Successfully lead system conversions, integrations, and transition efforts, c ollaborating with business units and support groups nationally and globally to d evelop all backup and disaster recovery procedures and plans resulting from mult iple mergers and acquisitions. Act as main vendor liaison; effectively negotiate contracts for network-related suppliers, including all carriers and hardware ve ndors, supporting the corporate infrastructure. Directly manage staff of 6 with 29 indirect reports. * Produced $2.2 million in operations cost savings by reducing company-wide sup

port and maintenance, IT capital, hardware, software, and telecom expenses. * Significantly improved efficiency and throughput by introducing HP iSCSI Stor ageWorks in a new development of VMware cluster environment at headquarters loca tion. * Reduced carbon footprint, cut costs, and accelerated productivity by initiati ng virtualization research, obtaining executive buy-in, and implementing global IT "going green" initiative using VMware, Hyper-V, Sun Solaris, and IBM. * Enhanced communications and collaboration solutions and online experiences wi th instant messaging, video conferencing, and screen sharing through seamless in tegration of MS Office Communicator 2007. * Successfully relocated multiple data centers resulting from company mergers a nd acquisitions; designed new, state-of-the-art data center and consolidated colocation and hosting facilities, remote offices, and warehouse. * Saved $24,000 annually by introducing Juniper AS4000 device for VPN SSL acces s to sales demo environment, allowing customer support and PSO to conduct intera ctive web meetings, replacing WebEx solution. * Improved network traffic between offices without increasing telecom expense b y implementing Cisco Wide Area Application Services (WAAS) solution. * Achieved elevated levels of scalability and availability by creating a new Ac tive Directory and Exchange infrastructure to consolidate company's Network Info rmation Services (NIS) domain and migrate home directory. * Increased telecommunications functionality by replacing legacy telephone syst ems with hosted VoIP solution and switching carriers, resulting in additional sa vings of over $60,000. * Directly contributed to achieving Payment Card Industry (PCI) compliance with Home Depot account, ensuring validation regulations and encryption requirements by identifying, resolving, and implementing security enhancements. Continued EUCLIDES (JR) GARCIA PAGE TWO CAREER HISTORY & PERFORMANCE CONTINUED INKTEL DIRECT, MIAMI, FL 2001 - 2004 Privately held outsourcer of direct marketing services to Fortune 500 companies across the United States and worldwide Information Technology Director - Recruited to upgrade and replace technologies for more than 300 users and 2 remote locations. Hired, trained, and directed sta ff; developed and led a team of technical support and network engineers. Oversaw departmental engineering, strategy implementation, program support, staff train ing, network administration, and project management. Managed IT resources and co ordinated delivery of technology solutions and IT infrastructure. Served as liai son among director of data center operations, account executives, corporate sale s, and outside vendors. * Dramatically improved efficiency, decreased expenses, and optimized data inte grity and safety by spearheading the implementation of highly-functional, stream lined, and cost-effective client-server technologies and business solutions. * Reduced the company's telecom costs by 40% through renegotiation of contracts . Produced additional cost savings through significant refunds through internal auditing. * Successfully deployed Windows 2003 technologies in a multi-platform environme nt across remote company locations, allowing easier remote server administration , site management, and enhanced security services. * Ensured efficiency of IT infrastructure to support business growth and future technical requirements, while meeting budget constraints, prioritizing and mana ging IT solution projects to achieve high availability and scalability. * Established and integrated a helpdesk technical support department from incep tion to completion.

UNDERWRITERS GUARANTEE INSURANCE COMPANY, MIAMI, FL 2000 - 2001 Wholly-owned insurance company subsidiary of Patriot Risk Management, Inc. Information Technology Director - Oversaw departmental infrastructure and led t he development and implementation of current and innovative applications and net working solutions. Introduced project management methodologies, processes, and p rocedures. Managed 24/7 data center operations. Served as member of the Executiv e Board Special Claims Fraud Unit. * Lowered customer service calls by 25% by coordinating and implementing Intern et access, internal/external email, and in-house web hosting for customers and u sers. * Reduced the overall telephone costs to the organization by 30% by switching p roviders. ACCESS AMERICA, HOLLYWOOD, FL 1996 - 2000 Information Technology Director - Provided direction, leadership, and managemen t for daily 24/7 data center/call center operations, supporting over 600 local a nd remote users. Successfully initiated network server tune-up routines to optim ize performance and prevent system downtime. Served as member of the Executive B oard Committee. * Delivered significant savings to company, reducing telecom costs by up to 30% through continuous contract negotiations. * Improved network infrastructure by managing team of system and telecom engine ers and leading the implementation and development of integrated backup and disa ster recovery procedures, plans, and antivirus programs. * Received Eagle Award for Outstanding Leadership. EARLY CAREER: 1989 - 1996 Includes positions as Supervisor of Data Center Operations/Senior Network Admini strator, Security Pacific/Bank of America. EDUCATION & PROFESSIONAL DEVELOPMENT University of Phoenix BS Information Technology - Present City College of New York 1986 -1988 - Computer Science Major Completed Coursework toward MCSE, CCNA, and CCDA Certifications TECHNOLOGY EXPERTISE Platforms: Microsoft Windows 2000,2003,2008, DG UNIX, Sun, IBM AIX, VAX/VMS, VMw are, MS Hyper-V Software: Microsoft Office Suite, XP,Windows 7, MS Exchange 03,07,10, SQL, DNS, DHCP, TS, Citrix, Trend Micro, Backup Exec Hardware: Cisco Firewalls, IPS, IDS, Routers, Switches, WAAS, F5, ISCI SAN, EMC SAN, AS400, LAN/WAN network and telecommunications technologies.