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Solution Overview

The Cisco HealthPresence Solution: Expand the Boundaries of Healthcare
What You Will Learn
The Cisco HealthPresence™ solution is a communication and collaboration platform that lets patients interact with doctors who may be hundreds of miles away within a clinical setting. It is an integrated solution that helps healthcare providers, enterprise organizations, and retailers:

• Make healthcare more affordable • Make healthcare more accessible • Increase the efficiency of care delivery • Increase the availability and flow of medical information

Challenges in Healthcare
Today’s healthcare providers are having to deal with several important issues, including rapidly increasing patient loads, a widespread shortage of qualified medical professionals, and the rising cost of providing care.

• Increasing patient loads: Populations around the world continue to grow and people are, on average,
living longer lives. According to the BBC news agency, researchers predict that more than half of babies now born in the United Kingdom and other wealthy nations will live to be 100 years old. The patient load is increasing, with more patients requiring regular or ongoing treatment. Emergency rooms (ERs) are overcrowded. The uninsured typically use ERs as their primary source of healthcare, and research shows that insured patients are using ERs because it’s inconvenient to see their regular care provider.

• Shortage of medical professionals: The Journal of the American Medical Association reports a steady
decline in the number of U.S. medical-student graduates choosing primary care, and the research group Frost & Sullivan estimates that the ratio of healthcare staff per U.S. citizen is lower than the required amount by more than 40 percent. Staff demands are expected to triple over the next 25 years, with the crisis peaking between 2010 and 2020. For people living in remote or rural areas, far away from specialists, the shortage of medical professionals can be a particularly pressing issue, as specialists may be located hundreds of miles away.

© 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.

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delivers a true-to-life experience between the patient and the provider. advanced audio. the Cisco HealthPresence solution combines high-definition video. these services can expand to include more sophisticated wellness and healthcare services. and can then provide patients with the prescription drugs and medical supplies they need. and network-transmitted medical data to create an environment similar to what people experience when they visit their doctor or health specialist. and other large-scale operations can establish onsite healthcare services based on the Cisco HealthPresence solution to help lower healthcare costs and reduce absenteeism. and patients can be easily referred to other doctors and specialists. Costs are predicted to continue to increase worldwide. An Integrated Solution The Cisco HealthPresence solution combines Cisco TelePresence. This can lead to a healthier workforce and fewer health-related absences. Doctors can diagnose and treat distant patients without traveling. using periodic remote visits to renew prescriptions or check on elderly patients who have chronic illnesses without requiring them to travel. take advantage of government stimulus funding. and the uninsured access to a physician. and it can be used to redirect unnecessary ED and ER visits to low-cost clinics. This document is Cisco Public Information. Designed for use by an attendant who is a licensed healthcare professional. Cisco® Vitals Software. can address many issues with the Cisco HealthPresence solution. especially for those who live far away from their caregiver and have to travel for treatment. and it lowers healthcare costs by making delivery more streamlined. manufacturing facilities. the cost of receiving care is also going up. The Cisco HealthPresence solution lets care providers make better use of scarce resources and reduce the use of ambulance and helicopter transportation. The Cisco HealthPresence solution creates a dynamic environment for patient care. and rural areas. as well as government agencies and educational institutions. employees don’t need to take a day off to travel to routine appointments. Retailers can also use the Cisco HealthPresence solution to provide care in nursing homes. and a single specialist can treat many more patients. healthcare spending in 2007 accounted for between 9 and 10 percent of GDP in most European countries with nationalized healthcare systems. For patients. and when routine checks are more accessible. Inc. Healthcare and Public Sector Benefits Healthcare providers of all types. and helps improve lives by making it easier to access care.San Jose Trial Patient Enterprise Benefits Large corporate sites. With an onsite clinic. Retailers can give the “worried well. It can be used as the foundation for an advanced telehealth network. According to the Organization for Economic Co-operation and Development. The Cisco HealthPresence Solution Using the network as a platform. It increases productivity by using scarce resources more efficiently.” —Shashi Kiran. except it was on campus and more convenient. and medical devices from third-party vendors that gather and transmit physiological data. Retail Benefits Drugstores and other retailers already provide limited healthcare services such as cholesterol checks and diabetes screening. © 2009 Cisco Systems. The diagnostics were much faster and the quality of consultation experience was better than what I’d expected. Cisco Session Management Application. “I found the Cisco HealthPresence visit wasn’t any different from a visit to my regular family physician. they’re more likely to happen.” the underinsured. Care can be extended to underserved. and in the United States it accounted for 16 percent of GDP. It can be configured to support many locations and uses presence and skill-based routing to connect patients to the most appropriate expert.Solution Overview • Rising cost of providing care: In countries around the world. it extends the reach of providers and specialists. healthcare costs are accounting for an increasing portion of gross domestic product (GDP). especially in the United States. remote. so it can help care providers. Using the Cisco HealthPresence solution. All rights reserved. Page 2 of 3 .

Cisco TelePresence. CCDP. ROSA. Cisco WebEx. Flip Mino. Cisco Systems. CCSP. the Cisco Systems logo. and/or its affiliates in the United States and certain other countries. WebEx. CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Networkers. All other trademarks mentioned in this document or website are the property of their respective owners. an ear/nose/throat (ENT) scope. Bringing the Meeting To You. and the WebEx logo are registered trademarks of Cisco Systems. video. Cisco Overview • Cisco TelePresence enables a realistic face-to-face experience. IronPort. PowerVu. Flip for Good. PowerTV (Design). Cisco StackPower. Cisco Nexus. Spectrum Expert. Networking Academy. design. the Cisco logo. CCDE. a telephonic stethoscope. Cisco Unity. MeetingPlace. Singapore Europe Headquarters Cisco Systems International BV Amsterdam. Cisco IronPort. combined with leading technologies that improve the cost of healthcare services and make them easier to access. and flexibility. contact your Cisco representative or visit: http://www. Flip Video (Design).cisco. SenderBase. leading the local and remote participants to feel that they are there “in person. In pilot programs. Cisco HealthPresence consistently has approval ratings above 90 percent. Cisco:Financed (Stylized). Play. Cisco IOS. The system supports one-touch dialing and. and continue to transform care and the care experience. and audio from the medical devices to be intelligently routed across the network. Ltd. and to help view electronic medical records (EMR). the Cisco Certified Internetwork Expert logo. The Medical Grade Network The Cisco HealthPresence solution builds on the Cisco Medical Grade Network framework. This framework empowers healthcare organizations to map their clinical and business requirements to technology solutions for improved interoperability. PCNow. productivity.” Integrating high-definition video and advanced audio. the applications used by the Cisco HealthPresence solution. Cisco Systems Capital. PowerPanels. and a vital signs monitor for blood pressure. security. Cisco Capital. Live. because it uses Microsoft Outlook calendar for scheduling. Inc. it helps deliver a positive user experience with low latency and high reliability. StackWise. DCE. Together. Cisco Nurse Connect. and optimization services to help increase business value and return on investment. and Learn. Inc. CCVP. The use of the word partner does not imply a partnership relationship between Cisco and any other company. phone numbers. Cisco Unified Computing System. ProConnect. availability. and One Million Acts of Green are service marks. CCENT. Flip Ultra. and Welcome to the Human Network are trademarks. expand innovative healthcare initiatives. Healthcare providers can see the data immediately and can view a patient’s history in tandem with instrument readings. Catalyst. and pulse oximetry. Americas Headquarters Cisco Systems. Collaboration Without (0910R) © 2009 Cisco Systems. Follow Me Browsing. Explorer. iPhone. Learn More Today To learn more about the Cisco HealthPresence solution and how it can extend the boundaries of healthcare. iLYNX. Inc. Cisco Lumin. the IronPort logo. Cisco Store. • Cisco Session Management Application provides interoperability with Cisco Unified Communications. Cisco StadiumVision. Cisco Pulse. and the people who use them work better together. is easy for most people to operate. temperature. pulse rate. Through our vision and innovative network technologies. transmission of medical data. PowerTV. C22-566925-00 11/09 . CCNP. The Netherlands Cisco has more than 200 offices worldwide. CCIE. and Access Registrar. which is optimized for healthcare environments and provides a foundation for connecting healthcare technologies. Continuum. Cisco Press. AllTouch. EtherFast. This document is Cisco Public Information. Aironet. Cisco is helping to bring about a future in which healthcare stakeholders across the continuum of care can respond to patients more efficiently. Flipshare (Design). with intelligent routing and management. Cisco HealthPresence. Instant Broadband. CCIP. Flip Gift Card. Cisco Advanced Services help make networks. Changing the Way We Work. GainMaker. CCDA. Cisco Capital (Design). PowerKEY. Flip Channels. LightStream. allowing the data. All rights reserved. IOS. Linksys. Addresses. Event Center. • Cisco Vitals Software is used for session management data. AsyncOS. Flip Video. SMARTnet. It manages the session between the patient and the doctor. EtherSwitch. San Jose. • The integrated medical devices include a high-resolution general-examination camera. MGX. Using a Lifecycle Services approach. Cisco Eos. and fax numbers are listed on the Cisco Website at www. CCNA. Cisco. Cisco provides fixed-price planning. Why Cisco? Cisco has a global presence anchored by teams of professionals who can address the necessary culture and clinical process changes. PIX. MeetingPlace Chime Sound. these devices generate data that help the healthcare provider examine the patient. Laser Link. Prisma.