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Los Gatos, CA 95032 Cell: (408) 828-4786
Accomplished logistics and program professional with extensive experience in off
ice and facilities management, operations, and team management in various enviro
nments. Highly driven team player with excellent interpersonal skills and proven
ability to provide sound solutions in all situations. Solid leadership and comm
unication skills with record of integrity, dependability, and exceptional custom
er service.
• Ability to administer programs and processes
• Ability to attain a comprehensive understanding of priorities and program goals
of the operation quickly
• Strategic planning, global program coordination, cross-functional team collabora
• Experience with financial reimbursement and reporting systems including Excel, P
owerPoint, MS Word, Business Objects and database management programs
• Proven ability to exercise good judgment, discretion and initiative in coordinat
ion of activities, and contribute to efficient operations with attention to deta
• Development of ongoing processes for identifying needs and ability to create uni
que business models to fulfill those needs
• Conflict resolution, mastery of communication skills and excellent people skills
• Small/large meeting and event organization – business and social
• Excellent written and verbal communication skills with excellent follow through
and attention to detail
• LMS, Oracle, Saba proficiency, Microsoft Office expertise
• Multitask with ease and efficiency
• Work well under pressure; and can meet deadlines
Cisco Systems, Inc. San Jose, CA
(1997–April 2009)
Logistics/Operations Program Manager - Professional Skills, Effective Communicat
and Program/Project Management Certification Program Curriculum
(2005 – April 2009)
Responsible for all global logistic details required to create and execute quali
ty university certification training programs and professional skills programs.
- Managed 300+ Program & Project Management certification course offerings
- Supported 150 Project Management classes; 18 courses; annual enrollment of 3,0
• Maintained operations reporting databases and metrics measurement tools using Le
arning Management System (LMS), Business Objects, and the Training Evaluation Sy
stem (TES) reporting tool measuring profit/loss revenues monthly and quarterly.
• Collaborated with program stakeholders internal and external to Cisco on cross-f
unctional initiatives to bring the Professional Skills programs into technical l
earning road maps affecting all global locations and addressing the diverse need
s for each location.
• Collaborated with vendors regularly to monitor scope of work and enrollment ensu
ring enrollment levels were met or cancelled without revenue loss.
• Collaborated with finance groups, vendors, program managers to ensure Statements
of Work and Purchase Orders met the demands of course offerings, ensuring no la
pses in course deliverables.
• Close monitoring of LMS fees charged for course offerings; resulted in significa
nt savings in revenues cross-charged.
• Managed the global Stanford Instructional Television Network satellite program a
t Cisco and acted as liaison between Stanford and Cisco to insure a continuum in
web based Stanford training for Cisco students.
Key Engineering Learning Logistics Team Member
Cisco Systems, Inc., San Jose, CA
(1999 – 2008)
• Managed the training center, IT and Admin support staff, all training room sched
uling, along with all security, equipment setup, connectivity, and associated se
curity issues with internal and external customer groups. Initiated, created and
maintained a majority of the instruction manuals used as templates for the depa
rtment processes, used by students, internal team, instructors and vendors, rece
iving Cisco Corp. Communications approvals for all graphics used.
• •Supervision and management of support staff, encompassing guidance, mentoring and
reation of templates used for administrative processes.
• Facilities/training center management and maintenance, including space allocatio
n, equipment allocation and maintenance, resource allocation and financial track
ing thereof.
• Drove improvement and efficiency models in the training center, creating methods
of utilizing existing assets and reducing net costs.
• Created group marketing collateral used to evangelize department programs and en
gineering curriculum at various job and career fair events, increasing exposure,
leading to higher enrollment levels and ultimately increasing program revenues.
Actively participated in these job fairs, advocating our offerings.
• Program managed and conceptualized the Stanford Center for Professional Developm
ent/Stanford Instructional Television Network (SCPD/SITN).
• Championed student tuition reimbursement concerns by liaising with internal HR d
ept. to initiate a process change with a third-party vendor to process student t
uition reimbursements in a more efficient and timely manner. This resulted in a
more closely monitored program producing a more timely turnaround for student tu
ition reimbursements and change of vendor management.
• Collaborated with logistics team to develop, test, and launch various new tools
which would enhance group efficiency and productivity resulting in more effectiv
e time management.
• Coordinated all department events and improved processes for event launches.
• Processed and tracked all vendor and new hire internal badging requirements.
• Contributed toward and collaborated with internal teams in the success of the an
nual Internal Networkers event wherein 3,000 engineering attendees participated
annually (7 years)
• Systematically obtained vendor’s best pricing for all giveaways at all events, resu
ting in considerable company savings.
• Coordinated the training and supported completion of approximately 2,000 new gra
ds in the IOS Boot Camp program.
Program Specialist, Customer Advisory Board (CAB)
Cisco Systems, Inc., San Jose, CA
(1997– 1999)
Successfully initiated, launched and managed 5 global Cisco Engineering Sr. VP/c
ustomer facing working session events for Cisco’s top 10 customers at the executive
level in AsiaPac, Tokyo, UK, South America and US with the goal of ensuring cust
omers of engineering collaboration in addressing specific needs.
• Collaborated with site-specific teams to ensure country protocols were addressed
and team was trained as needed for each location.
Division Office Manager/Exec. Admin. Assistant to the President/Executive Staff
Hyundai Electronics America, Flash Memory Division, Sunnyvale, CA
(1994 – 1997)
Provided management support to the President/General Manager, VP of Marketing an
d Executive staff; coordinated daily ongoing operations and facility management
for a division of 60+ people.
• Managed and supervised the office, support personnel and facilities, working wit
h internal and external vendors
• Event planning and event launches
• Prepared monthly and quarterly division corporate presentations, reports, and bu
dget inputs
• Managed all travel and expense reporting/reimbursement tracking for President an
d senior staff
• Created office procedures, personnel files, marketing collateral and distributio
n database tracking systems and trained/updated all employees
• Initiated and delivered new hire orientation and on-site security training. Secu
rity point of contact 24/7.


In Progress: Program Management Professional Certification, George Washington Un
Stanford Certified Program Manager Certification, Stanford
2001 San Jose State University - Certification in Marketing / International Even
t Coordination
1997 San Jose State University - Certification in Supervision and Management
LMS administrator
Webex Conferencing Basics
Business Objects 6.5 Inter.
UCSC Project Management Series
MS Office
Saba, Oracle database management
Eastfield Ming Quong Families First Second Harvest Food Drives
Loaves and Fishes