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BO IP/ Data Engineer Employer: Division: Department: Office location: Map:

htm Job Description General This role is part of 3rd line technical support team within Ericsson GSDC in Romania; Ericsson GSDC (Global Services Delivery Centre) BO (Back Office, 2nd line support) Militari area, Bdul. Iuliu Maniu no. 194, West Gate Business Park

Maintain high levels of service continuity on IP devices for both internal and external customers Manage Cisco, Juniper and Redback hardware to ensure the highest service levels are maintained for a converged network carrying data, voice and mobile signalling traffic. Integrate new IP services and infrastructure to support the evolution of mobile network services in a highly adaptable and cost effective manner. Please check the below link for more information about Ericsson’s managed services: Responsibilities/ Activities Take the lead and responsibility for the technical direction / decisions within the team with an aim to provide an IP network that is 99.999% available. To provide 3rd level technical support for Cisco IP devices on an daily and on-call basis within a team, on devices under vendor support contracts. To troubleshoot logged faults in order to accurately isolate the cause and provide working solutions, to liaise with vendors where necessary in order to resolve vendor related issues and monitor progress against customer SLAs. Support the implementation of new IP equipment, and the ongoing maintenance and configuration of existing systems. Contribute to the IP design process, technical improvement and Best Practice initiatives to ensure the network maintains 99.999% availability. Provide mentoring, internal training and support for 2nd line engineers as part of the team’s personal development plans. Requirements Technical 3-5yrs experience in configuration and troubleshooting Cisco hardware Routers and Switches in a LAN & WAN environment. Familiarity with the Cisco IOS /CATOS on high end GSR,OSR, VXR routers and switch platforms supporting routing/switching technologies including, MPLS, QoS, VOIP, IS-

NNM as well as trouble ticketing systems. OSPF. In urma interviului sustinut la Ericsson.IS. . Understanding of associated TCP/IP technologies such as SMTP. SNMP. BGP. exista mai multe pozitii deschise cu doua niveluri de senioritate (Experimentati si Seniori).g. DNS. 2-4 weeks Nota: Pentru aceasta descriere de post. Education Others Experience in VOIP. veti fi incadrat pe nivelul care se potriveste cunostintelor tehnice si experientei Dvs. DHCP. Experience with remote management applications e. University degree CCNA / CCNP Fluent English (spoken and written) 24h x 7 on call availability for critical issues Availability for initial knowledge transfer abroad. Content Networking and / or Juniper. Cisco Works & HPOpenview.