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SERVICE DATA SHEET

CISCO SERVICES FOR CISCO NETWORK
APPLICATION PERFORMANCE ANALYSIS SOLUTION

The Cisco® Network Application Performance Analysis Solution (NAPAS) enables
customers to protect the performance of their mission-critical applications by optimally
sizing their network bandwidth. Using proven tools and methodologies you can assess
existing network utilization and projected future growth, predict how the network will
perform and make recommendations to tune the network to protect mission-critical
application performance.

Cisco Services for Cisco NAPAS offer expertise to assist enterprises with getting the most
value from these advanced management tools, adopting best practices for IT management,
and quickly troubleshooting and solving incidents and events relating to application and
network performance.

SERVICE OVERVIEW
Cisco NAPAS offers IT professionals a comprehensive, suite of tools that push traditional application and
network management to new levels of visibility and understanding, making possible close collaboration
among teams to address projects and problems more efficiently.

What makes the Cisco NAPAS solution so useful to enterprises is that Cisco offers a suite of services that
supplement enterprise expertise, enabling local IT staff to achieve the full potential of each Cisco NAPAS
tool and re-structure traditional approaches to new projects and problem solving into a larger context that
allows enterprises to bridge the management gaps between application and network services.

Our Cisco consulting engineers have years of practical network engineering expertise working on and
supporting Cisco customer networks. They have developed expertise in Cisco’s Network Analysis and
Planning toolsets, networking, protocols and application behavior. This combination of experience and skill
enables our consultants to

− Efficiently capture relevant data to determine current network utilization

− Model the existing network infrastructure

− Analyze the affect of growth and failures on the existing network

SERVICES THROUGHOUT THE LIFECYCLE
The network lifecycle is a beginning-to-end view of the continuum of events that take place in the network lifespan.
Through a broad portfolio of targeted end-to-end services, Cisco and its partners can help you achieve business goals
throughout the six phases of the network lifecycle:

Cisco Confidential
© 2005 Cisco Systems, Inc. All rights reserved.
Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com
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Alignment of Cisco Services with the Phases of the Lifecycle Lifecycle Management Tools Cisco Services Phase Plan Cisco Network Planning Cisco Application Solution Performance Tools Deployment Service Cisco Application Analysis Solution Design Cisco Network Planning Cisco Application Solution Performance Tools Deployment Service Implement CiscoWorks Resource Cisco Application Manager Essentials Performance Optimization Service Operate Cisco Application Cisco Application Analysis Solution Performance Troubleshooting Service CiscoWorks Resource Manager Essentials Cisco Application Performance Cisco Network Analysis Benchmarking Service Module Cisco Performance Visibility Manager Cisco CNS NetFlow Collection Engine Cisco Confidential © 2005 Cisco Systems. Inc. can be found on cisco. as shown in Table 1. All rights reserved. and performance of the network to ever-changing business requirements and positioning it to reenter the prepare phase of its lifecycle Cisco Services for the Cisco NAPAS solution provides services aligned with each tool in multiple phases of the network lifecycle. operation.com Page 2 of 10 . and trademarks of Cisco Systems.• Prepare—Make sound financial decisions by developing a business case that establishes the financial justification for making a technology change • Plan—Assess the existing environment to determine whether it can support the proposed system sufficiently and securely • Design—Design a solution that meets business and technical requirements • Implement—Integrate the new solution without disrupting the network or creating points of vulnerability • Operate—Maintain network health through day-to-day operations • Optimize—Achieve operational excellence by adapting the architecture. Important notices. privacy statements. Inc. Table 1.

which provides: • Detailed protocol breakdown of the specific application containing different performance metrics • A definitive breakdown of your application response times including the impact of network bandwidth.Cisco Application Performance Troubleshooting Service: Identifying and Analyzing Performance Issues in Your Network The Cisco Application Performance Troubleshooting Service helps enterprises learn how to use the Cisco Application Analysis Solution tool to solve immediate issues. and analyze data captured utilizing proven tools and methodologies. After analyzing the data collected. Cisco Services engineers collect performance data. All rights reserved. network latency and congestion. identify exception areas. Cisco Application Performance Troubleshooting Service Activities and Deliverables Activities Deliverables Understand and analyze Detailed report based on the customer application or protocol breakdown of the specific applications performance application containing various problems performance metrics Build a plan to strategically place Report also contains a specific application transaction capture breakdown of your application agents on the network response times including impact of Validate data capture integrity network bandwidth. and trademarks of Cisco Systems. and application behavior • A review of the report with your team helps you make informed decisions about how to improve and optimize the performance of your existing application or applications in order to improve the end user experience. The service uses analytical methodology and tools to analyze the application. The Cisco Network Application Performance Troubleshooting Service examines your application or applications performance issues to help identify an area to focus on for an in-depth analysis. privacy statements. Presentation and discussion of findings and recommendations with customer team Cisco Confidential © 2005 Cisco Systems.com Page 3 of 10 . Table 2. network errors. Inc. node processing. In performing the analysis. Analyze the application behavior node processing and application from the network perspective behavior. the engineers prepare a detailed report. Important notices. can be found on cisco. network errors. Combining this methodology together with Cisco Consulting engineer’s expertise and knowledge of Cisco Networks provides the customer with a detailed analysis and resolution of their unique application performance issues. Inc. Table 2 shows the Application Performance Troubleshooting Service activities and deliverables. network latency and congestion.

Cisco experts collaborate with enterprise IT staff to: • Identify a performance problem for a specific application • Diagnose applications that are not meeting user expectations • Analyze possible areas that contribute to performance delay • Perform end-to-end transaction performance breakdown and analysis • Enable effective cross-functional problem communication among network. Inc. This insight helps ensure that your application or applications run at optimal performance by identifying the necessary infrastructure or application tuning required. the Network Application Performance Troubleshooting service provides you with greater insight into your application issues. Inc. you can: • Operate applications at optimal performance • Quickly avoid costly performance problems • Prevent unnecessary and time consuming additional planning cycles • Improve employee productivity • Facilitate coordination between network and application management teams Cisco Confidential © 2005 Cisco Systems.com Page 4 of 10 . and applying Cisco leading practices. With the Cisco Application Performance Troubleshooting Service.With the Cisco Application Performance Troubleshooting Service. can be found on cisco. Important notices. collecting performance-related data. privacy statements. helping you to more quickly identify current sources of instability and diminished performance. systems and application staff By effectively reviewing your application profile. All rights reserved. and trademarks of Cisco Systems.

The documented analysis will provide a profile of the network application. Table 3 shows the Cisco Application Performance Benchmarking Service activities and deliverables: Cisco Confidential © 2005 Cisco Systems. It uses an analytical methodology and tools to understand the production network environment. which provides: • Detailed protocol breakdown of the specific application containing various performance metrics • A definitive breakdown of your application response times including the impact of network bandwidth. network latency and congestion. and trademarks of Cisco Systems. Important notices. model the existing network environment. All rights reserved. node processing. the engineers prepare a detailed report. can be found on cisco. identify any performance risks found during analysis and make recommendations regarding network and application tuning to improve application performance prior to deployment. The Application Performance Benchmarking Service examines your application(s) behavior and analyzes the application using a model of your network to predict how the application will perform when it is deployed. Results from our analysis can be used to optimize network and/or application performance before the applications are released to users. privacy statements. Inc.com Page 5 of 10 . Cisco Services engineers collect application data. capture application behavior in a test environment and predict how the application will run on the network. In performing the analysis. Combining this methodology together with Cisco consulting engineer expertise and knowledge of Cisco networks enables our consultants to identify potential application performance issues before applications are deployed. Inc. network errors. After analyzing the data collected. and the analyze data using proven tools and methodologies. At the end of this service you will have a comprehensive profile of your specific application and a proven methodology to reuse in the future to conduct your own application validation.Cisco Application Performance Benchmarking Service: Enabling customers to address network application performance issues prior to deployment The Cisco Application Performance Benchmarking Service enables customers to identify and address potential network application performance issues before applications are deployed on the network environment. and application behavior • Findings derived from running the application through various model scenarios • Identification of risks found to network application performance • Recommendations regarding network and application tuning to enhance application performance A review of the report with your team helps you make informed decisions about how to optimize the performance of your existing application or applications in order to improve the end user experience.

All rights reserved. packet loss. Inc. privacy statements. latency. With the Cisco Application Performance Benchmarking Service. you can: • Predict application performance before it is deployed Cisco Confidential © 2005 Cisco Systems. including or application centric).Table 3. can be found on cisco.com Page 6 of 10 . Cisco Application Performance Benchmarking Service Activities and Deliverables Activities Deliverables Review network application test Document detailing methodology − expected application behavior in Review application protocol given scenarios with application team to − identified risks associated with understand application design application behavior (either network and operation. Important notices. Cisco experts collaborate with enterprise IT staff to: • Profile a network application in a test environment or from live network traffic • Analyze and predict network application performance under different “what-if” scenarios balancing variables such as bandwidth. including application usage and growth delay. application and testing resources to insert application validation best-practices into your existing methodology and use the toolset to capture. This methodology will enable the teams to identify application or network optimizations that will mitigate performance risks to the application prior to actual deployment. and trademarks of Cisco Systems. expectations processing Insert network modeling tools − recommendations on how to tune and application capture agents the network to optimize application in customer test environment performance and suggestions as to Model existing network how to tune the application to take infrastructure (may include advantage of the network capturing statistical data on infrastructure network usage) Capture application behavior in test environment Model application to predict its behavior on the network infrastructure Presentation and discussion of findings and recommendations with customer team Our Cisco Services consulting engineers will work with your network. Inc. and user/component location) • Analyze and predict scalability of network application and its potential network impact • Recommend opportunities for application developers and network engineers to tune the application and network to optimize performance With the Cisco Application Performance Benchmarking Service. congestion. profile and model your network application.

The organization can then use this information and the associated recommendations to quickly address any immediate issues and put a comprehensive. and analyze the data using proven tools and methodologies. The Application Performance Optimization Service models your network infrastructure to determine existing network capacity and predict how the network will perform when faced with growth and certain failure scenarios. Cisco services engineers collect network data. identify and prioritize any performance risks found during analysis and make recommendations to mitigate those risks. The documented analysis will detail existing network capacity. can be found on cisco. and trademarks of Cisco Systems. A review of the report with your team helps you make informed decisions about where there are capacity risks in the existing network infrastructure today. All rights reserved. and how you can mitigate or eliminate these risks. Table 4 shows the Cisco Application Performance Optimization Service activities and deliverables: Cisco Confidential © 2005 Cisco Systems. This service provides insight into the current utilization of your existing network infrastructure and how your network infrastructure will react to certain failure scenarios and user/application growth. This will enable the teams to identify network optimizations that will mitigate performance risks to mission-critical applications due to growth or network component/link failure. privacy statements. informed plan in place to deal with future network growth and redundancy requirements. In performing the analysis. Important notices. Inc. modeling and analyzing network performance data together with Cisco Consulting engineer’s expertise and knowledge of Cisco Networks provides the customer with detailed analysis and recommendations for their unique network environment. Inc. Combining a methodical approach to gathering. what risks you can expect when faced with growth or failures. Our Cisco Services consulting engineers will work with your network resources to become familiar with the existing network environment and use the Cisco Network Planning Solution toolset and customer network management systems to accurately model your network infrastructure.com Page 7 of 10 .• Identify opportunities to optimize an application through parameter tuning • Identify and mitigate possible network bottlenecks that may impede application rollout • Enable application and network groups to successfully roll out profiled applications to user community with confidence Application Performance Optimization Service: Enabling customers to optimally size their network bandwidth and protect their mission-critical applications Cisco helps enterprises use the Cisco Network Planning Solution tool to evaluate the current network environment and anticipate how growth will affect the existing network environment. At the end of this service you will have a document providing a detailed network capacity evaluation that you can use as a baseline for future planning activities. model the existing network environment. The Cisco Services engineers use this analysis to develop a detailed report of their findings and recommendations.

systems. can be found on cisco.com Page 8 of 10 . All rights reserved. Cisco experts will collaborate with enterprise IT staff to: • Develop of traffic profiles for specific network segments • Diagnose bandwidth-capacity issues for links that do not meet user expectations • Analyze possible capacity issues that contribute to performance delay • Breakdown and analyze end-to-end capacity bandwidth With this service you can: • Scope bandwidth pipes for optimal performance • Avoid costly emergency bandwidth upgrade issues • Reduce user complaints due to network congestion • Improve employee productivity • Facilitate effective cross-functional communication among the network. Inc. privacy statements. Cisco Application Performance Optimization Service Activities and Deliverables Activities Deliverables Review customer network data Document detailing collection and reporting − Current network utilization capabilities − Predicted network capacity risks Deploy data collection tools (if based on growth projections deemed necessary) − Predicted network risks identified Create a model of the network through failure scenario analysis environment − Prioritized list of identified risks to Predict network behavior given network availability and performance data collected and using − Recommendations to projections of user/application remediate/mitigate identified risks growth Predict network behavior given device or link failure Deliver document of findings and recommendations Executive presentation With the Cisco Application Performance Optimization Service. Inc. and trademarks of Cisco Systems.Table 4. and application staff about problems Cisco Confidential © 2005 Cisco Systems. Important notices.

Inc. and implementation plans SUMMARY Cisco Systems offers innovative service programs. and trademarks of Cisco Systems. • Production Handoff—includes tuning and optimization of network devices to achieve compliance with detailed service-level agreements (SLAs). Combining a methodical approach to assessing the current environment. The service includes the following steps: • Assessments—both technical and operational assessments help enterprises understand their current situation. All rights reserved. deploying the tool with basic configuration settings and preparing the customers staff for on-going operations. Design. processes. and efficiency of Cisco NPS deployments by providing expertise and methodologies such as project management plans. It includes essential network measurements such as link information. Cisco Confidential © 2005 Cisco Systems. and partners. traffic flows. • Implementation—including deployment of new hardware and software. delivered through a unique combination of people. developing a network topology. tools. can be found on cisco. migrating customer data. architecture designs. automation. By purchasing this service.Application Performance Tools Deployment Service: Enabling Customers To Efficiently Install And Configure Napa Solution Tools Cisco helps enterprises efficiently deploy the suite of NAPAS tools to ensure that these tools are properly installed in a timely fashion. then a knowledge transfer step to prepare enterprise IT staff for successful operations and management.com Page 9 of 10 . Check with your Cisco Account Manager or Service Account Manager for details. and prepare the network for new applications to extend network intelligence and the power of your business. and Implementation activities for its deployment • Increase system productivity and mitigate the risk of resolving faults by installing the tools as rapidly as possible • Improve revenue generation through enhancing operation of the services and applications that support it • Increase staff productivity by enhancing staff skills • Increase the accuracy. and makes recommendations for additional training as required. enterprises gain the following benefits: • Assure that the Cisco NPS tool delivers expected features and functions through involvement in all aspects of the Plan. resulting in high levels of customer satisfaction. The service includes setup. and then testing and documenting everything. The operational assessment identifies the skills and processes that an enterprise IT team already has. and identify what their goals are. privacy statements. optimize network operations. Cisco services help you to protect your network investment. speed. Cisco engineers help ensure that the Cisco Network Planning Solution delivers the expected features and functionalities. ADDITIONAL SERVICES In addition to Services developed specifically for NAPAS. technical support is available through the Software Application Support (SAS) and Software Application Support with Upgrades (SASU) programs. and gathering current network configurations and event data. configuration. customization. Important notices. Inc. and knowledge transfer.

All other trademarks mentioned in this document or Website are the property of their respective owners.cisco.com Singapore 068912 Tel: 408 526-4000 The Netherlands Tel: 408 526-7660 www. Inc. Details might vary by region. All rights reserved. and fax numbers are listed on the Cisco Website at www. privacy statements.cisco. Inc.cisco.com Fax: 408 527-0883 Tel: +65 6317 7777 Fax: 408 526-4100 Tel: 31 0 20 357 1000 Fax: +65 6317 7799 Fax: 31 0 20 357 1100 Cisco Systems has more than 200 offices in the following countries and regions. Cisco. the Cisco Systems logo. and trademarks of Cisco Systems. Cisco Systems. Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Canada • Chile • China PRC • Colombia • Costa RicaCroatia • Cyprus • Czech Republic • Denmark • Dubai. All rights reserved.cisco.AVAILABILITY AND ORDERING INFORMATION Cisco Services for NAPAS are available globally. can be found on cisco.com 1101 CH Amsterdam www. Inc. Check with your Cisco Account Manager or Service Account Manager for details. an Jose. CA 95134-1706 168 Robinson Road USA Haarlerbergweg 13-19 USA #28-01 Capital Tower www. and/or its affiliates in the United States and certain other countries. Corporate Headquarters European Headquarters Americas Headquarters Asia Pacific Cisco Systems. Inc. Headquarters 170 West Tasman Drive BV 170 West Tasman Drive Cisco Systems. CA 95134-1706 Haarlerbergpark San Jose. Cisco Confidential © 2005 Cisco Systems.com/go/offices.com 800 553-NETS (6387) www-europe. UAE • Finland • France • Germany • Greece • Hong Kong SARHungary • India • Indonesia • Ireland • Israel • Italy • Japan • Korea • Luxembourg • Malaysia • MexicoThe Netherlands • New Zealand • Norway • Peru • Philippines • Poland • Portugal • Puerto Rico • Romania • RussiaSaudi Arabia • Scotland • Singapore • Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • TaiwanThailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe All contents are Copyright © 1992–2005 Cisco Systems. Inc. Addresses. Cisco IOS. phone numbers. and SMARTnet are registered trademarks or trademarks of Cisco Systems. The use of the word partner does not imply a partnership relationship between Cisco and any other company.com Page 10 of 10 . Inc. Inc.cisco. Important notices. Cisco Systems International Cisco Systems.