SERVICE DATA SHEET

CISCO SERVICES FOR CISCO NETWORK APPLICATION PERFORMANCE ANALYSIS SOLUTION
The Cisco® Network Application Performance Analysis Solution (NAPAS) enables customers to protect the performance of their mission-critical applications by optimally sizing their network bandwidth. Using proven tools and methodologies you can assess existing network utilization and projected future growth, predict how the network will perform and make recommendations to tune the network to protect mission-critical application performance. Cisco Services for Cisco NAPAS offer expertise to assist enterprises with getting the most value from these advanced management tools, adopting best practices for IT management, and quickly troubleshooting and solving incidents and events relating to application and network performance.

SERVICE OVERVIEW
Cisco NAPAS offers IT professionals a comprehensive, suite of tools that push traditional application and network management to new levels of visibility and understanding, making possible close collaboration among teams to address projects and problems more efficiently. What makes the Cisco NAPAS solution so useful to enterprises is that Cisco offers a suite of services that supplement enterprise expertise, enabling local IT staff to achieve the full potential of each Cisco NAPAS tool and re-structure traditional approaches to new projects and problem solving into a larger context that allows enterprises to bridge the management gaps between application and network services. Our Cisco consulting engineers have years of practical network engineering expertise working on and supporting Cisco customer networks. They have developed expertise in Cisco’s Network Analysis and Planning toolsets, networking, protocols and application behavior. This combination of experience and skill enables our consultants to − − − Efficiently capture relevant data to determine current network utilization Model the existing network infrastructure Analyze the affect of growth and failures on the existing network

SERVICES THROUGHOUT THE LIFECYCLE
The network lifecycle is a beginning-to-end view of the continuum of events that take place in the network lifespan. Through a broad portfolio of targeted end-to-end services, Cisco and its partners can help you achieve business goals throughout the six phases of the network lifecycle:

Cisco Confidential © 2005 Cisco Systems, Inc. All rights reserved. Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 1 of 10

can be found on cisco.• Prepare—Make sound financial decisions by developing a business case that establishes the financial justification for making a technology change • Plan—Assess the existing environment to determine whether it can support the proposed system sufficiently and securely • Design—Design a solution that meets business and technical requirements • Implement—Integrate the new solution without disrupting the network or creating points of vulnerability • Operate—Maintain network health through day-to-day operations • Optimize—Achieve operational excellence by adapting the architecture. operation. and performance of the network to ever-changing business requirements and positioning it to reenter the prepare phase of its lifecycle Cisco Services for the Cisco NAPAS solution provides services aligned with each tool in multiple phases of the network lifecycle. Lifecycle Phase Alignment of Cisco Services with the Phases of the Lifecycle Management Tools Cisco Services Plan Cisco Network Planning Solution Cisco Application Analysis Solution Cisco Network Planning Solution CiscoWorks Resource Manager Essentials Cisco Application Performance Tools Deployment Service Design Implement Cisco Application Performance Tools Deployment Service Cisco Application Performance Optimization Service Operate Cisco Application Analysis Solution CiscoWorks Resource Manager Essentials Cisco Network Analysis Module Cisco Performance Visibility Manager Cisco CNS NetFlow Collection Engine Cisco Application Performance Troubleshooting Service Cisco Application Performance Benchmarking Service Cisco Confidential © 2005 Cisco Systems. Inc. privacy statements. as shown in Table 1. All rights reserved. Table 1. Important notices. Inc. and trademarks of Cisco Systems.com Page 2 of 10 .

Cisco Confidential © 2005 Cisco Systems. which provides: • • Detailed protocol breakdown of the specific application containing different performance metrics A definitive breakdown of your application response times including the impact of network bandwidth. After analyzing the data collected. Cisco Application Performance Troubleshooting Service Activities and Deliverables Activities Understand and analyze customer application or applications performance problems Build a plan to strategically place application transaction capture agents on the network Validate data capture integrity Analyze the application behavior from the network perspective Presentation and discussion of findings and recommendations with customer team Deliverables Detailed report based on the protocol breakdown of the specific application containing various performance metrics Report also contains a specific breakdown of your application response times including impact of network bandwidth.com Page 3 of 10 . privacy statements. can be found on cisco. network errors.Cisco Application Performance Troubleshooting Service: Identifying and Analyzing Performance Issues in Your Network The Cisco Application Performance Troubleshooting Service helps enterprises learn how to use the Cisco Application Analysis Solution tool to solve immediate issues. and analyze data captured utilizing proven tools and methodologies. identify exception areas. In performing the analysis. node processing. Inc. Important notices. Cisco Services engineers collect performance data. node processing and application behavior. network latency and congestion. network latency and congestion. and trademarks of Cisco Systems. Table 2 shows the Application Performance Troubleshooting Service activities and deliverables. network errors. The service uses analytical methodology and tools to analyze the application. Inc. Table 2. Combining this methodology together with Cisco Consulting engineer’s expertise and knowledge of Cisco Networks provides the customer with a detailed analysis and resolution of their unique application performance issues. The Cisco Network Application Performance Troubleshooting Service examines your application or applications performance issues to help identify an area to focus on for an in-depth analysis. the engineers prepare a detailed report. All rights reserved. and application behavior • A review of the report with your team helps you make informed decisions about how to improve and optimize the performance of your existing application or applications in order to improve the end user experience.

helping you to more quickly identify current sources of instability and diminished performance. Inc. can be found on cisco. systems and application staff By effectively reviewing your application profile. With the Cisco Application Performance Troubleshooting Service. collecting performance-related data. the Network Application Performance Troubleshooting service provides you with greater insight into your application issues. and trademarks of Cisco Systems. All rights reserved. Inc.With the Cisco Application Performance Troubleshooting Service. This insight helps ensure that your application or applications run at optimal performance by identifying the necessary infrastructure or application tuning required. you can: • • • • • Operate applications at optimal performance Quickly avoid costly performance problems Prevent unnecessary and time consuming additional planning cycles Improve employee productivity Facilitate coordination between network and application management teams Cisco Confidential © 2005 Cisco Systems. and applying Cisco leading practices. Important notices.com Page 4 of 10 . privacy statements. Cisco experts collaborate with enterprise IT staff to: • • • • • Identify a performance problem for a specific application Diagnose applications that are not meeting user expectations Analyze possible areas that contribute to performance delay Perform end-to-end transaction performance breakdown and analysis Enable effective cross-functional problem communication among network.

network latency and congestion. privacy statements. network errors. which provides: • • Detailed protocol breakdown of the specific application containing various performance metrics A definitive breakdown of your application response times including the impact of network bandwidth. Table 3 shows the Cisco Application Performance Benchmarking Service activities and deliverables: Cisco Confidential © 2005 Cisco Systems. After analyzing the data collected. At the end of this service you will have a comprehensive profile of your specific application and a proven methodology to reuse in the future to conduct your own application validation. and trademarks of Cisco Systems. and the analyze data using proven tools and methodologies. Combining this methodology together with Cisco consulting engineer expertise and knowledge of Cisco networks enables our consultants to identify potential application performance issues before applications are deployed. Results from our analysis can be used to optimize network and/or application performance before the applications are released to users. capture application behavior in a test environment and predict how the application will run on the network. Inc. All rights reserved. can be found on cisco. Important notices. and application behavior • • • Findings derived from running the application through various model scenarios Identification of risks found to network application performance Recommendations regarding network and application tuning to enhance application performance A review of the report with your team helps you make informed decisions about how to optimize the performance of your existing application or applications in order to improve the end user experience. The Application Performance Benchmarking Service examines your application(s) behavior and analyzes the application using a model of your network to predict how the application will perform when it is deployed. identify any performance risks found during analysis and make recommendations regarding network and application tuning to improve application performance prior to deployment.Cisco Application Performance Benchmarking Service: Enabling customers to address network application performance issues prior to deployment The Cisco Application Performance Benchmarking Service enables customers to identify and address potential network application performance issues before applications are deployed on the network environment. Cisco Services engineers collect application data. In performing the analysis.com Page 5 of 10 . The documented analysis will provide a profile of the network application. model the existing network environment. It uses an analytical methodology and tools to understand the production network environment. Inc. the engineers prepare a detailed report. node processing.

Inc. All rights reserved. can be found on cisco. Important notices. Cisco experts collaborate with enterprise IT staff to: • • Profile a network application in a test environment or from live network traffic Analyze and predict network application performance under different “what-if” scenarios balancing variables such as bandwidth.Table 3. you can: • Predict application performance before it is deployed Cisco Confidential © 2005 Cisco Systems. congestion. and user/component location) • • Analyze and predict scalability of network application and its potential network impact Recommend opportunities for application developers and network engineers to tune the application and network to optimize performance With the Cisco Application Performance Benchmarking Service. and trademarks of Cisco Systems. processing − recommendations on how to tune the network to optimize application performance and suggestions as to how to tune the application to take advantage of the network infrastructure Our Cisco Services consulting engineers will work with your network. With the Cisco Application Performance Benchmarking Service. packet loss. application and testing resources to insert application validation best-practices into your existing methodology and use the toolset to capture. privacy statements. including delay. Cisco Application Performance Benchmarking Service Activities and Deliverables Activities Review network application test methodology Review application protocol with application team to understand application design and operation. latency. profile and model your network application. This methodology will enable the teams to identify application or network optimizations that will mitigate performance risks to the application prior to actual deployment. including application usage and growth expectations Insert network modeling tools and application capture agents in customer test environment Model existing network infrastructure (may include capturing statistical data on network usage) Capture application behavior in test environment Model application to predict its behavior on the network infrastructure Presentation and discussion of findings and recommendations with customer team Deliverables Document detailing − expected application behavior in given scenarios − identified risks associated with application behavior (either network or application centric).com Page 6 of 10 . Inc.

This will enable the teams to identify network optimizations that will mitigate performance risks to mission-critical applications due to growth or network component/link failure. and analyze the data using proven tools and methodologies. Combining a methodical approach to gathering. The organization can then use this information and the associated recommendations to quickly address any immediate issues and put a comprehensive. In performing the analysis. Inc. The Application Performance Optimization Service models your network infrastructure to determine existing network capacity and predict how the network will perform when faced with growth and certain failure scenarios. A review of the report with your team helps you make informed decisions about where there are capacity risks in the existing network infrastructure today. The documented analysis will detail existing network capacity.• • • Identify opportunities to optimize an application through parameter tuning Identify and mitigate possible network bottlenecks that may impede application rollout Enable application and network groups to successfully roll out profiled applications to user community with confidence Application Performance Optimization Service: Enabling customers to optimally size their network bandwidth and protect their mission-critical applications Cisco helps enterprises use the Cisco Network Planning Solution tool to evaluate the current network environment and anticipate how growth will affect the existing network environment. All rights reserved. Inc. At the end of this service you will have a document providing a detailed network capacity evaluation that you can use as a baseline for future planning activities. Cisco services engineers collect network data. The Cisco Services engineers use this analysis to develop a detailed report of their findings and recommendations. model the existing network environment. and how you can mitigate or eliminate these risks. can be found on cisco. Our Cisco Services consulting engineers will work with your network resources to become familiar with the existing network environment and use the Cisco Network Planning Solution toolset and customer network management systems to accurately model your network infrastructure. what risks you can expect when faced with growth or failures. Important notices. Table 4 shows the Cisco Application Performance Optimization Service activities and deliverables: Cisco Confidential © 2005 Cisco Systems. modeling and analyzing network performance data together with Cisco Consulting engineer’s expertise and knowledge of Cisco Networks provides the customer with detailed analysis and recommendations for their unique network environment. privacy statements. identify and prioritize any performance risks found during analysis and make recommendations to mitigate those risks. This service provides insight into the current utilization of your existing network infrastructure and how your network infrastructure will react to certain failure scenarios and user/application growth. informed plan in place to deal with future network growth and redundancy requirements.com Page 7 of 10 . and trademarks of Cisco Systems.

privacy statements. Cisco experts will collaborate with enterprise IT staff to: • • • • Develop of traffic profiles for specific network segments Diagnose bandwidth-capacity issues for links that do not meet user expectations Analyze possible capacity issues that contribute to performance delay Breakdown and analyze end-to-end capacity bandwidth With this service you can: • • • • • Scope bandwidth pipes for optimal performance Avoid costly emergency bandwidth upgrade issues Reduce user complaints due to network congestion Improve employee productivity Facilitate effective cross-functional communication among the network. All rights reserved. Important notices.com Page 8 of 10 . Cisco Application Performance Optimization Service Activities and Deliverables Activities Review customer network data collection and reporting capabilities Deploy data collection tools (if deemed necessary) Create a model of the network environment Predict network behavior given data collected and using projections of user/application growth Predict network behavior given device or link failure Deliver document of findings and recommendations Executive presentation Deliverables Document detailing − Current network utilization − Predicted network capacity risks based on growth projections − Predicted network risks identified through failure scenario analysis − Prioritized list of identified risks to network availability and performance − Recommendations to remediate/mitigate identified risks With the Cisco Application Performance Optimization Service. and trademarks of Cisco Systems. can be found on cisco. and application staff about problems Cisco Confidential © 2005 Cisco Systems.Table 4. systems. Inc. Inc.

The service includes setup. Inc. traffic flows. deploying the tool with basic configuration settings and preparing the customers staff for on-going operations. ADDITIONAL SERVICES In addition to Services developed specifically for NAPAS. and trademarks of Cisco Systems. and implementation plans SUMMARY Cisco Systems offers innovative service programs. The operational assessment identifies the skills and processes that an enterprise IT team already has.Application Performance Tools Deployment Service: Enabling Customers To Efficiently Install And Configure Napa Solution Tools Cisco helps enterprises efficiently deploy the suite of NAPAS tools to ensure that these tools are properly installed in a timely fashion. Combining a methodical approach to assessing the current environment. Important notices. speed. customization. Cisco engineers help ensure that the Cisco Network Planning Solution delivers the expected features and functionalities. and knowledge transfer. and Implementation activities for its deployment • Increase system productivity and mitigate the risk of resolving faults by installing the tools as rapidly as possible • • • Improve revenue generation through enhancing operation of the services and applications that support it Increase staff productivity by enhancing staff skills Increase the accuracy. By purchasing this service. then a knowledge transfer step to prepare enterprise IT staff for successful operations and management.com Page 9 of 10 . configuration. architecture designs. resulting in high levels of customer satisfaction. and efficiency of Cisco NPS deployments by providing expertise and methodologies such as project management plans. privacy statements. tools. The service includes the following steps: • Assessments—both technical and operational assessments help enterprises understand their current situation. automation. enterprises gain the following benefits: • Assure that the Cisco NPS tool delivers expected features and functions through involvement in all aspects of the Plan. • Production Handoff—includes tuning and optimization of network devices to achieve compliance with detailed service-level agreements (SLAs). and gathering current network configurations and event data. It includes essential network measurements such as link information. developing a network topology. Cisco Confidential © 2005 Cisco Systems. Inc. can be found on cisco. and then testing and documenting everything. delivered through a unique combination of people. and makes recommendations for additional training as required. Cisco services help you to protect your network investment. and prepare the network for new applications to extend network intelligence and the power of your business. technical support is available through the Software Application Support (SAS) and Software Application Support with Upgrades (SASU) programs. • Implementation—including deployment of new hardware and software. and partners. Check with your Cisco Account Manager or Service Account Manager for details. and identify what their goals are. Design. All rights reserved. processes. optimize network operations. migrating customer data.

cisco. CA 95134-1706 USA www. Details might vary by region. Cisco. 170 West Tasman Drive San Jose.com Tel: +65 6317 7777 Fax: +65 6317 7799 Cisco Systems has more than 200 offices in the following countries and regions. and trademarks of Cisco Systems. 168 Robinson Road #28-01 Capital Tower Singapore 068912 www.cisco. the Cisco Systems logo. UAE • Finland • France • Germany • Greece • Hong Kong SARHungary • India • Indonesia • Ireland • Israel • Italy • Japan • Korea • Luxembourg • Malaysia • MexicoThe Netherlands • New Zealand • Norway • Peru • Philippines • Poland • Portugal • Puerto Rico • Romania • RussiaSaudi Arabia • Scotland • Singapore • Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • TaiwanThailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe All contents are Copyright © 1992–2005 Cisco Systems.com Tel: 31 0 20 357 1000 Fax: 31 0 20 357 1100 Americas Headquarters Cisco Systems. and SMARTnet are registered trademarks or trademarks of Cisco Systems. and fax numbers are listed on the Cisco Website at www. Cisco Confidential © 2005 Cisco Systems. 170 West Tasman Drive an Jose. Inc.com Page 10 of 10 .AVAILABILITY AND ORDERING INFORMATION Cisco Services for NAPAS are available globally. The use of the word partner does not imply a partnership relationship between Cisco and any other company. Cisco Systems. CA 95134-1706 USA www. Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Canada • Chile • China PRC • Colombia • Costa RicaCroatia • Cyprus • Czech Republic • Denmark • Dubai.com Tel: 408 526-7660 Fax: 408 527-0883 Asia Pacific Headquarters Cisco Systems. privacy statements. Inc. Corporate Headquarters Cisco Systems. All rights reserved.cisco. Cisco IOS. and/or its affiliates in the United States and certain other countries. Inc. Inc. can be found on cisco. All rights reserved. Important notices.cisco. phone numbers.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.com/go/offices. All other trademarks mentioned in this document or Website are the property of their respective owners.cisco. Inc. Check with your Cisco Account Manager or Service Account Manager for details. Inc. Inc. Addresses.

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