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This exam was developed to enable schools to award Below is a list of reference publications that were
credit to students for knowledge equivalent to that either used as a reference to create the exam, or were
learned by students taking the course. DSST used as textbooks in college courses of the same or
Organizational Behavior is a multiple-choice exam similar title at the time the test was developed. You
designed to evaluate whether candidates possess the may reference either the current edition of these titles
knowledge and understanding that would be gained by or textbooks currently used at a local college or
taking a lower level college course in organizational university for the same class title. It is recommended
behavior which includes the following content: the field that you reference more than one textbook on the
and study of organizational behavior; individual topics outlined in this fact sheet. You should begin by
processes; interpersonal and group processes; checking textbook content against the content
organizational processes and characteristics; and outline provided before selecting textbooks that cover
change and development processes. the test content from which to study.
The exam contains 100 questions to be answered in 2
Sources for study material are suggested but not
limited to the following:

EXAM CONTENT OUTLINE 1. Colquitt, J., LePine, J., & Wesson, M.
The following is an outline of the content areas Organizational Behavior. McGraw-Hill/Irwin, 10
covered in the examination. The approximate
percentage of the examination devoted to each
2. Greenberg, J. & Baron, R.A. Behavior in
content area is also noted.
Organizations. Prentice Hall, current edition.
I. Organizational Behavior Overview – 5%
a. The Field of Organizational Behavior 3. Griffin, R.W. & Moorhead, G. (2014).
b. The Study of Organizational Behavior Organizational Behavior: Managing People and
II. Individual Processes and Characteristics –
30% 4. Martin, John. Organizational Behavior and
a. Perpetual processes Management. Cengage Learning, 3 Ed.
b. Personality
c. Attitudes 5. McKenna, Eugene. Business Psychology and
d. Learning processes Organisational Behaviour: A Student's Handbook.
e. Motivation Psychology Press, 4 Ed.
f. Work stress and the individual
6. Newstrom, John W. Organizational Behavior:
III. Interpersonal and Group Processes – 30% Human Behavior at Work. New York: McGraw Hill,
a. Group dynamics 13 Ed.
b. Group behavior and conflict
c. Leadership 7. Schermerhorn, Hunt, & Osborn. Organizational
d. Power and politics Behavior. Pearson, 10 Ed.
e. Communication processes

IV. Organizational Processes and Characteristics SAMPLE QUESTIONS
– 20% All test questions are in a multiple-choice format, with
a. Organizational Decision-Making one correct answer and three incorrect options. These
b. Organization Structure are samples of the types of questions that may appear
c. Organization Design on the exam. Other sample questions can be found in
the form of practice exams by visiting our website at
V. Change and Development Processes – 15%
a. Basic processes and concepts of change
b. Applications and techniques of change and
development 1. An employee who bases his or her job-evaluation
rating on an unfair rating form may be

Which of the following accurately lists needs in Even though he is not associated with Western Maslow's hierarchy? Memorial Hospital. security.B. Provision for horizontal communication c. It emphasizes short-term rather than long-term d. Expert power 3. physiological causes of behavior matrix organization? b. b. esteem and c. Reward power self-actualization d. 2. Presence of employees with two supervisors d.C. From the organization's perspective. Security. Increased separation of line and staff 4. Physiological.DSST EXAM CONTENT FACT SHEET – ORGANIZATIONAL BEHAVIOR a. which of the Level Lower-level baccalaureate following is an example of a positive norm? a. 8. It has made the following b. an authority stance content of this exam. It focuses on goals to achievement. It measures the philosophical assumptions behind a leader's style. power. Coercive power d.C. 7. 9. and esteem many of the surgeons there. The use of group sanctions against the person Minimum Score 400 who exceeds productivity levels Source American Council on c. he exerts much influence over a. making a causal attribution d. Legitimate power and self-esteem b. a nonverbal cue d. Physiological. power.COM . cognition of behavior a. a stereotype recommendations: c.D. belonging. It does not explain why people desire to structures achieve c. The appearance of working hard.D. and environmental pressures. Which of the following statements is NOT true a. consequences of behavior b. 3. A supervisor's public criticism of a Recommendation Service subordinate's poor performance 7. Establishment of profit centers d. Which of the following is one reason why responsibilities Herzberg's two-factor theory is viewed as controversial? 10. Security. Standing close to another individual to Recommendation Service (ACE CREDIT) has communicate a sense of power is an example of evaluated the DSST test development process and a.C. It emphasizes personality traits critical for b. It looks at leader behaviors. stereotyping supervisory personnel d. Which of the following statements best describes the path-goal theory of leadership? Answers to sample questions: 1. 4.D. It is characterized by participatory methods of c. esteem. Such influence is best b. Which of the following is a major feature of a a. learning about job tasks 8. It states that organizational policies have too change strong an impact on intrinsic rewards d. punishment of behavior c. and self-actualization termed c. Page 2 DSST | GETCOLLEGECREDIT. 5. It is a system-wide change effort continuum b. 6. c. belonging. George Bacon is considered one of the leading surgeons in the field of artificial heart transplants. a leadership behavior Area or Course Organizational Behavior Equivalent 6. subordinate Rev 2/2014 characteristics. psychological. 10. regardless Amount of Three (3) semester hours of results Credit b. A general practice of arriving to work on time Education – College Credit d. Operant conditioning is primarily concerned with 9. a. c.A. a. growth. 2. It states that job satisfaction and about organizational development (OD)? dissatisfaction do not exist on a single a. It frequently leads to new organizational b.C.C. mastery. engaging in perceptual defense effective leadership. It does not explain why people choose methods of change particular behaviors to accomplish work- related goals CREDIT RECOMMENDATIONS The American Council on Education’s College Credit 5.