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This exam was developed to enable schools to award Below is a list of reference publications that were
credit to students for knowledge equivalent to that either used as a reference to create the exam, or were
learned by students taking the course. DSST used as textbooks in college courses of the same or
Organizational Behavior is a multiple-choice exam similar title at the time the test was developed. You
designed to evaluate whether candidates possess the may reference either the current edition of these titles
knowledge and understanding that would be gained by or textbooks currently used at a local college or
taking a lower level college course in organizational university for the same class title. It is recommended
behavior which includes the following content: the field that you reference more than one textbook on the
and study of organizational behavior; individual topics outlined in this fact sheet. You should begin by
processes; interpersonal and group processes; checking textbook content against the content
organizational processes and characteristics; and outline provided before selecting textbooks that cover
change and development processes. the test content from which to study.
The exam contains 100 questions to be answered in 2
Sources for study material are suggested but not
limited to the following:

EXAM CONTENT OUTLINE 1. Colquitt, J., LePine, J., & Wesson, M.
The following is an outline of the content areas Organizational Behavior. McGraw-Hill/Irwin, 10
covered in the examination. The approximate
percentage of the examination devoted to each
2. Greenberg, J. & Baron, R.A. Behavior in
content area is also noted.
Organizations. Prentice Hall, current edition.
I. Organizational Behavior Overview – 5%
a. The Field of Organizational Behavior 3. Griffin, R.W. & Moorhead, G. (2014).
b. The Study of Organizational Behavior Organizational Behavior: Managing People and
II. Individual Processes and Characteristics –
30% 4. Martin, John. Organizational Behavior and
a. Perpetual processes Management. Cengage Learning, 3 Ed.
b. Personality
c. Attitudes 5. McKenna, Eugene. Business Psychology and
d. Learning processes Organisational Behaviour: A Student's Handbook.
e. Motivation Psychology Press, 4 Ed.
f. Work stress and the individual
6. Newstrom, John W. Organizational Behavior:
III. Interpersonal and Group Processes – 30% Human Behavior at Work. New York: McGraw Hill,
a. Group dynamics 13 Ed.
b. Group behavior and conflict
c. Leadership 7. Schermerhorn, Hunt, & Osborn. Organizational
d. Power and politics Behavior. Pearson, 10 Ed.
e. Communication processes

IV. Organizational Processes and Characteristics SAMPLE QUESTIONS
– 20% All test questions are in a multiple-choice format, with
a. Organizational Decision-Making one correct answer and three incorrect options. These
b. Organization Structure are samples of the types of questions that may appear
c. Organization Design on the exam. Other sample questions can be found in
the form of practice exams by visiting our website at
V. Change and Development Processes – 15%
a. Basic processes and concepts of change
b. Applications and techniques of change and
development 1. An employee who bases his or her job-evaluation
rating on an unfair rating form may be
a. stereotyping supervisory personnel d. It emphasizes personality traits critical for
b. engaging in perceptual defense effective leadership.
c. making a causal attribution
d. learning about job tasks 8. George Bacon is considered one of the leading
surgeons in the field of artificial heart transplants.
2. Which of the following accurately lists needs in Even though he is not associated with Western
Maslow's hierarchy? Memorial Hospital, he exerts much influence over
a. Physiological, power, growth, and esteem many of the surgeons there. Such influence is best
b. Security, esteem, power, and self-actualization termed
c. Security, belonging, mastery, psychological, a. Legitimate power
and self-esteem b. Coercive power
d. Physiological, security, belonging, esteem and c. Reward power
self-actualization d. Expert power

3. Operant conditioning is primarily concerned with 9. Which of the following is a major feature of a
a. physiological causes of behavior matrix organization?
b. cognition of behavior a. Provision for horizontal communication
c. consequences of behavior b. Establishment of profit centers
d. punishment of behavior c. Presence of employees with two supervisors
d. Increased separation of line and staff
4. Which of the following is one reason why responsibilities
Herzberg's two-factor theory is viewed as
controversial? 10. Which of the following statements is NOT true
a. It states that job satisfaction and about organizational development (OD)?
dissatisfaction do not exist on a single a. It is a system-wide change effort
continuum b. It frequently leads to new organizational
b. It does not explain why people desire to structures
achieve c. It is characterized by participatory methods of
c. It states that organizational policies have too change
strong an impact on intrinsic rewards d. It emphasizes short-term rather than long-term
d. It does not explain why people choose methods of change
particular behaviors to accomplish work-
related goals
The American Council on Education’s College Credit
5. Standing close to another individual to Recommendation Service (ACE CREDIT) has
communicate a sense of power is an example of evaluated the DSST test development process and
a. an authority stance content of this exam. It has made the following
b. a stereotype recommendations:
c. a nonverbal cue
d. a leadership behavior Area or Course Organizational Behavior
6. From the organization's perspective, which of the Level Lower-level baccalaureate
following is an example of a positive norm?
a. The appearance of working hard, regardless Amount of Three (3) semester hours
of results Credit
b. The use of group sanctions against the person Minimum Score 400
who exceeds productivity levels Source American Council on
c. A general practice of arriving to work on time Education – College Credit
d. A supervisor's public criticism of a Recommendation Service
subordinate's poor performance

7. Which of the following statements best describes
the path-goal theory of leadership? Answers to sample questions: 1.B; 2.D; 3.C; 4.A; 5.C; 6.C;
a. It focuses on goals to achievement. 7.C; 8.D; 9.C; 10.D.
b. It measures the philosophical assumptions
behind a leader's style.
c. It looks at leader behaviors, subordinate Rev 2/2014
characteristics, and environmental pressures.