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Cisco Unified Mobility Advantage

Installation and Upgrade Guide
Release 3.1.2

Revised Date: April 10, 2009

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Text Part Number: OL-15528-02

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Cisco Unified Mobility Advantage Installation and Upgrade Guide
© 2008 Cisco Systems, Inc. All rights reserved.

CONTENTS

Preface vii

Audience vii

Organization vii

Related Documentation viii

Obtaining Documentation, Obtaining Support, and Security Guidelines ix
Cisco Product Security Overview ix
Document Conventions ix

CHAPTER 1 Introduction 1-1

Cisco Unified Mobility Advantage Components 1-1
Cisco Unified Mobility Advantage Enterprise Server 1-1
Cisco Unified Mobility Advantage Proxy Server 1-1
Architecture 1-2
Enterprise Services 1-3
Mobile Data Network Service Providers 1-3
Cisco Unified Mobile Communicator 1-3
Overview of Installation Tasks 1-4

CHAPTER 2 Preinstallation Tasks 2-1

Install Cisco Media Convergence Servers 2-1
Verify Browser Requirements 2-2

Verify Enterprise Services 2-2
Configure the BlackBerry Enterprise Server 2-3
Configure IT Policies 2-3
Configure Software Configuration Policies 2-4
Obtain Enterprise Services Information 2-4
Microsoft Active Directory 2-4
Microsoft Exchange 2-5
Cisco Unity 2-6
Cisco Unified Communications Manager 2-6
Call Log Integration for Cisco Unified Mobility Advantage 2-7
Username and Password Considerations 2-7
Determine Communication and Firewall Ports 2-8

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Contents

Communication Ports 2-8
Managed Server Ports 2-8
Admin Server Ports 2-9
Node Manager Server Ports 2-10
Proxy Server Ports 2-11
Firewall Ports 2-12
External Firewall Ports 2-12
Internal Firewall Ports 2-12

CHAPTER 3 Installation 3-1

Install Cisco Unified Mobility Advantage Operating System 3-1

Install the Cisco Unified Mobility Advantage Enterprise Server 3-3

Verify Server Status 3-5
Admin Server 3-5
Node Manager Server 3-6

CHAPTER 4 Configuration 4-1

Log in to the Cisco Unified Mobility Advantage Admin Portal 4-1

Run the Configuration Wizard 4-2
SSL Certificate Management 4-2
Gather Required Information 4-2
Generate Keystore File and Self-Signed Certificate for Enterprise Server 4-3
Enterprise Configuration 4-4
Corporate Directory Server 4-4
Personal Contact Server 4-8
Call Control Server 4-10
System Configuration 4-13
Server Setup 4-14
Handset Platform Management 4-16
Summary 4-16
Start the Managed Server 4-17

Complete the SSL Certificate Process 4-17
Generate the Keystore File for the Proxy Server 4-17
Generate the CSR for the Proxy Server 4-17
Request a Signed Certificate From VeriSign 4-18
Download an Intermediate Certificate from VeriSign 4-18
Create Final SSL Certificate Files 4-19
Upload Final Certificate on the Enterprise Server 4-20
Upload Final Certificate on the Proxy Server 4-20

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9 6-5 Complete Preinstallation Steps 6-5 Install the Server 6-6 Apply Changes 6-6 Complete Upgrade Tasks 6-7 APPENDIX A Maintenance A-1 Manage the Servers A-1 Start Sequence for Cisco Unified Mobility Advantage Servers A-1 Stop Sequence for Cisco Unified Mobility Advantage Server A-1 Start or Stop the Admin Server A-2 Start or Stop the Node Manager Server A-2 Start or Stop the Managed Server A-3 Start or Stop the Proxy Server A-3 Uninstall Cisco Unified Mobility Advantage A-4 APPENDIX B SSL Certificate Process B-1 Understanding the Terminology B-1 Understanding the Process B-2 Part 1 Overview B-2 Part 2 Overview B-3 APPENDIX C Troubleshooting and FAQs C-1 Obtaining Log Files C-1 Solving Installation Problems C-2 All Problems C-2 Cisco Unified Mobility Advantage Enterprise Server Does Not Start C-2 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 v .0.4 to Release 3.0.2 6-1 Complete Preinstallation Steps 6-1 Install the Server 6-3 Apply Changes 6-3 Complete Upgrade Tasks 6-4 Upgrade Release 3.9 to Release 3.1. Contents CHAPTER 5 Proxy Server Installation 5-1 Install the Cisco Unified Mobility Advantage Proxy Server 5-1 Verify the Proxy Server Status 5-3 Post-Installation Tasks 5-3 CHAPTER 6 Upgrade Cisco Unified Mobility Advantage 6-1 Upgrade Release 3.0.

Contents Solving Problems with Cisco Unified Mobile Communicator C-3 FAQs C-3 Cisco Unified Mobility Advantage FAQs C-3 Cisco Unified Mobile Communicator FAQs C-5 INDEX Cisco Unified Mobility Advantage Installation and Upgrade Guide vi OL-15528-02 .

“Introduction” Provides an overview of Cisco Unified Mobility Advantage and how to install it on the network Chapter 2. and Microsoft Exchange. Organization This manual is organized as follows: Chapter 1. configure. and upgrade Cisco Unified Mobility Advantage. Caution The tasks described are administration-level tasks. “Upgrade Cisco Unified Mobility Describes how to upgrade the Cisco Unified Mobility Advantage Advantage” Enterprise Server and Cisco Unified Mobility Advantage Proxy Server from a previous release to a current release Appendix A. “Configuration” Describes how to run the Configuration Wizard and configure Cisco Unified Mobility Advantage Chapter 5. Preface Cisco Unified Mobility Advantage Installation and Upgrade Guide provides the information you need to understand. “Proxy Server Installation” Describes how to install the Cisco Unified Mobility Advantage Proxy Server Chapter 6. “Maintenance” Describes how to start and stop Cisco Unified Mobility Advantage servers and how to uninstall Cisco Unified Mobility Advantage Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 vii . “Preinstallation Tasks” Describes the tasks required prior to installation Chapter 3. install. The person responsible for the installation should be familiar with Cisco Unified Communications Manager. and run the Installation Wizard to begin the Cisco Unified Mobility Advantage installation Chapter 4. Microsoft Active Directory. Audience Network engineers or system administrators should review this guide to learn the steps required to properly set up Cisco Unified Mobility Advantage on the network. “Installation” Describes how to install the Cisco Unified Mobility Advantage Operating System.

Preface

Appendix B, “SSL Certificate Process” Provides an overview of the process required to obtain an SSL certificate
for Cisco Unified Mobility Advantage.
Appendix C, “Troubleshooting and FAQs” Describes how to troubleshoot installation problems and provides
answers to frequently asked questions

Related Documentation
For more information about Cisco Unified Mobility Advantage, refer to these publications:

Cisco Unified Mobility Advantage
These publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7270/tsd_products_support_series_home.html
• Cisco Unified Mobility Advantage Installation and Upgrade Guide
• Cisco Unified Mobility Advantage Administration Guide
• Release Notes for Cisco Unified Mobility Advantage
• Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices
• Release Notes for Cisco Unified Mobile Communicator for Symbian OS Phones

Cisco Unified Mobile Communicator
These publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html
• Cisco Unified Mobile Communicator Quick Start Guide for BlackBerry Devices
• Cisco Unified Mobile Communicator User Guide for BlackBerry Devices
• Cisco Unified Mobile Communicator Quick Start Guide for Symbian OS Phones
• Cisco Unified Mobile Communicator User Guide for Symbian OS Phones
• Cisco Unified Mobile Communicator Quick Reference for Symbian OS Phones
• Cisco Unified Mobile Communicator User Portal Guide

Cisco Unified Communications Manager Administration
These publications are available at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
• Cisco Unified Communications Manager Administration Guide
• Cisco Unified Communications Manager System Guide
• Cisco Unified Communications Manager Security Guide

Cisco Unified Mobility Advantage Installation and Upgrade Guide
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Preface

Obtaining Documentation, Obtaining Support, and Security
Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback,
security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s
New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please
contact us by sending email to export@cisco.com.

Document Conventions
This document uses the following conventions:

Convention Description
boldface font Commands and keywords are in boldface.
italic font Arguments for which you supply values are in italics.
[ ] Elements in square brackets are optional.
{x|y|z} Alternative keywords are grouped in braces and separated by vertical bars.
[x|y|z] Optional alternative keywords are grouped in brackets and separated by vertical bars.
string A nonquoted set of characters. Do not use quotation marks around the string or the string will
include the quotation marks.
screen font Terminal sessions and information the system displays are in screen font.
boldface screen font Information you must enter is in boldface screen font.
italic screen font Arguments for which you supply values are in italic screen font.
^ The symbol ^ represents the key labeled Control—for example, the key combination ^D in a
screen display means hold down the Control key while you press the D key.
< > Nonprinting characters, such as passwords are in angle brackets.

Cisco Unified Mobility Advantage Installation and Upgrade Guide
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Preface

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the
publication.

Caution Means reader be careful. In this situation, you might do something that could result in equipment
damage or loss of data.

Warnings use the following convention:

Warning IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar
with standard practices for preventing accidents. Use the statement number provided at the end of
each warning to locate its translation in the translated safety warnings that accompanied this
device. Statement 1071

SAVE THESE INSTRUCTIONS

Cisco Unified Mobility Advantage Installation and Upgrade Guide
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CH A P T E R 1
Introduction

Cisco Unified Mobility Advantage is part of the Cisco Unified Communications family of products.
Cisco Unified Mobility Advantage is the server in the enterprise that Cisco Unified Mobile
Communicator clients connect to, via a proxy server. Cisco Unified Mobility Advantage is deployed
behind the enterprise firewall and serves as the integration point for all enterprise services.

Cisco Unified Mobility Advantage Components
Cisco Unified Mobility Advantage consists of two servers:
• Cisco Unified Mobility Advantage Enterprise Server
• Cisco Unified Mobility Advantage Proxy Server

Note Both servers are required. The servers must be installed on a one-to-one basis (for each Cisco Unified
Mobility Advantage Enterprise Server installed, one Cisco Unified Mobility Advantage Proxy Server
must be installed).

Cisco Unified Mobility Advantage Enterprise Server
The Cisco Unified Mobility Advantage Enterprise Server consists of these components:
• Managed Server—this server manages the communication with Cisco Unified Mobile
Communicator and runs the Cisco Unified Mobile Communicator User Portal.
• Admin Server—this server runs the Cisco Unified Mobility Advantage Admin Portal for
management of Cisco Unified Mobility Advantage.
• Node Manager Server—this server is used for utility operations such as starting and stopping the
Managed Server.
• Cisco Unified Mobility Advantage Database

Cisco Unified Mobility Advantage Proxy Server
The Cisco Unified Mobility Advantage Proxy Server acts as a proxy and manages the secure
communications between Cisco Unified Mobile Communicator and the Cisco Unified Mobility
Advantage Enterprise Server. The Proxy Server is located on a separate machine within the DMZ.

Cisco Unified Mobility Advantage Installation and Upgrade Guide
OL-15528-02 1-1

page 2-1 for more information. Chapter 1 Introduction Architecture Architecture Install Cisco Unified Mobility Advantage Enterprise Server on one of these platforms: • Cisco MCS 7845-H2 Media Convergence Server • Cisco MCS 7845-I2 Media Convergence Server Install Cisco Unified Mobility Advantage Proxy Server on one of these platforms: • Cisco MCS 7825-H2 Media Convergence Server • Cisco MCS 7825-H3 Media Convergence Server • Cisco MCS 7825-I2 Media Convergence Server • Cisco MCS 7825-I3 Media Convergence Server Warning The Cisco Media Convergence Servers must be installed in your network before you install Cisco Unified Mobility Advantage. See Install Cisco Media Convergence Servers. Figure 1-1 Cisco Unified Mobility Advantage Architecture DMZ Cisco Unified Enterprise Services Mobility Advantage firewall firewall Outer Inner Enterprise Server MobileData Network MA Directory Cisco Unified GPRS data Mobility Managed channel Advantage Server Proxy Server MA Voice MA mail Admin Server Cisco Unifited Mobile Email Communicator MA Collaboration PSTN Voice Node Channel Manager Call Control Server 183311 M Cisco Unified Mobility Advantage Installation and Upgrade Guide 1-2 OL-15528-02 . Figure 1-1 shows how Cisco Unified Mobility Advantage works with components in the network.

com/en/US/products/ps7270/tsd_products_support_series_home.html Cisco Unified Mobile Communicator Cisco Unified Mobile Communicator is installed on mobile phones. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 1-3 . See Obtain Enterprise Services Information. Mobile Data Network Service Providers Cisco Unified Mobility Advantage is designed to work with multiple service providers. Note See the Release Notes for your client platform for the list of supported model numbers. This release of Cisco Unified Mobile Communicator supports the following client platforms: • RIM BlackBerry devices • Symbian OS phones Future releases of Cisco Unified Mobile Communicator will support additional client platforms. page 2-4 for the list of services that are compatible with Cisco Unified Mobility Advantage. For more information on Cisco Unified Mobile Communicator installation. Chapter 1 Introduction Architecture Enterprise Services The enterprise services that Cisco Unified Mobility Advantage integrates with must already be installed within the network. and for important information pertaining to installation. After Cisco Unified Mobility Advantage installation is complete. Cisco Unified Mobile Communicator can be installed and provisioned on a mobile phone. For more information.cisco. refer to the Cisco Unified Mobility Advantage URL: http://www. see the Cisco Unified Mobility Advantage Administration Guide and the Cisco Unified Mobile Communicator Quick Start Guide for your specific mobile phone.

“Preinstallation Tasks”): a. For instructions. Install the Cisco Unified Mobility Advantage Enterprise Server application (Chapter 3. Configure the BlackBerry Enterprise Server (optional. Choose communication and firewall ports. Cisco Unified Mobility Advantage Installation and Upgrade Guide 1-4 OL-15528-02 . Run the Configuration Wizard and configure the Cisco Unified Mobility Advantage Enterprise Server (Chapter 4. b. Task 4 Install Cisco Unified Mobile Communicator on end user phones. Chapter 1 Introduction Overview of Installation Tasks Overview of Installation Tasks The following tasks are required to install Cisco Unified Mobility Advantage: Task 1 Complete the preinstallation tasks (Chapter 2. c. b. “Configuration”). d. c. b. Task 2 Install the Cisco Unified Mobility Advantage Enterprise Server: a. Install the Cisco Unified Mobility Advantage Operating System on the Cisco Media Convergence Server that will be hosting the Cisco Unified Mobility Advantage Proxy Server. “Installation”). Install the Cisco Media Convergence Servers that will be hosting the Cisco Unified Mobility Advantage Enterprise Server and the Cisco Unified Mobility Advantage Proxy Server. Install the Cisco Unified Mobility Advantage Operating System on the Cisco Media Convergence Server that will be hosting the Cisco Unified Mobility Advantage Enterprise Server (Chapter 3. required only if supporting Cisco Unified Mobile Communicator on BlackBerry devices). e. Task 3 Install the Cisco Unified Mobility Advantage Proxy Server (Chapter 5. see the Cisco Unified Mobility Advantage Administration Guide. Verify browser requirements. Obtain enterprise services information. “Proxy Server Installation”): a. “Installation”). Verify enterprise services that integrate with Cisco Unified Mobility Advantage. Install the Cisco Unified Mobility Advantage Proxy Server application. f. Copy the final certificate file for the Proxy Server to the system. c.

make sure that: • Each Media Convergence Server has a static IP address Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-1 . CH A P T E R 2 Preinstallation Tasks This chapter describes the preinstallation tasks that you must complete before you install Cisco Unified Mobility Advantage: • Install Cisco Media Convergence Servers • Verify Browser Requirements • Verify Enterprise Services • Configure the BlackBerry Enterprise Server • Obtain Enterprise Services Information • Determine Communication and Firewall Ports Install Cisco Media Convergence Servers The Cisco Unified Mobility Advantage Enterprise Server must be installed on one of these platforms: • Cisco MCS 7845-H2 Media Convergence Server • Cisco MCS 7845-I2 Media Convergence Server The Cisco Unified Mobility Advantage Proxy Server must be installed on one of these platforms: • Cisco MCS 7825-H2 Media Convergence Server • Cisco MCS 7825-H3 Media Convergence Server • Cisco MCS 7825-I2 Media Convergence Server • Cisco MCS 7825-I3 Media Convergence Server Warning You must install the Media Convergence Server(s) before you install Cisco Unified Mobility Advantage. After the Media Convergence Servers are installed. Install the Cisco Unified Mobility Advantage Operating System on each Media Convergence Server. See the Cisco Media Convergence Server Documentation for more information. See Install Cisco Unified Mobility Advantage Operating System. page 3-1.

or Cisco Unified CallManager version 4. page 2-3. Chapter 2 Preinstallation Tasks Verify Browser Requirements • The Media Convergence Server hosting the Cisco Unified Mobility Advantage Proxy Server has an Internet hostname that can be resolved by an external DNS server Verify Browser Requirements Verify that the computer that will be used to configure Cisco Unified Mobility Advantage after installation has one of these browser versions: • Microsoft Internet Explorer 6.0 or later • Mozilla Firefox 1.5 or later The browser must have Macromedia Flash plug-in version 8. BlackBerry Enterprise Server version 4.x or 5.0 or later. Verify Enterprise Services Verify that the enterprise services in your network meet these requirements: Table 2-1 Enterprise Services Enterprise Service Requirement Corporate Directory Active Directory 2000 or 2003 E-mail/Groupware Microsoft Exchange 2000 or 2003 Corporate IP PBX Cisco Unified Communications Manager version 6.1 with these items configured for use with Cisco Unified Mobility Advantage: • IT Policies • Software Configuration Policies See Configure the BlackBerry Enterprise Server.x Voicemail System Cisco Unity version 4. Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-2 OL-15528-02 .0 or 5.x Conferencing System Cisco MeetingPlace Express version 1.2 BlackBerry Enterprise Server For systems supporting BlackBerry devices.1.

Step 6 Click TCP Policy Group. Step 2 Click Global tab > Edit Properties link > IT Policy.voicestream. Chapter 2 Preinstallation Tasks Configure the BlackBerry Enterprise Server Configure the BlackBerry Enterprise Server If your system is supporting Cisco Unified Mobile Communicator on BlackBerry devices. these values can be set to any value. and click Properties. Procedure Step 1 Open the BlackBerry Manager and click BlackBerry domain. these settings are: T-Mobile: • APN—wap.com • Password—leave blank Note If you have multiple GSM carriers.. Step 4 Click Security Policy Group. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-3 . configure these items on the BlackBerry Enterprise Server: • IT Policies • Software Configuration Policies Configure IT Policies Configure IT Policy settings on the BlackBerry Enterprise Server to enable the installation of third-party applications.com • Username—leave blank • Password—leave blank AT&T/Cingular: • APN—wap. Step 3 Select affected IT Policy. Step 7 Set the following values for each GSM carrier. Step 5 Set Disallow Third Party Application Download to False. In the U.S. For non-GSM carriers.cingular • Username—wap@cingulargprs. you must create multiple IT policies with different values in this field.

Admin DN Distinguished Name of a user in corporate directory server who has at least “Read Only” permissions in the corporate directory server. obtain information for the enterprise services in this section. Cisco Unified Mobility Advantage uses this port to connect to the corporate directory for end user directory listing and searches. Step 4 Select Policy and click Properties Step 5 Set these properties: Table 2-2 Software Configuration Policies on the BlackBerry Enterprise Server Policy Setting Disposition Required Internal Network Connection Allowed Obtain Enterprise Services Information Before you install Cisco Unified Mobility Advantage. You must obtain the information for each service and record this information as per the tables below. Default is 389. Port LDAP port of the corporate directory server. Chapter 2 Preinstallation Tasks Obtain Enterprise Services Information Configure Software Configuration Policies Configure the Software Configuration Policy settings on the BlackBerry Enterprise Server as shown in Table 2-2. Step 2 Click the Software Configurations tab. Microsoft Active Directory Determine the values you will be using for these Active Directory settings and enter your information under Value in Table 2-3: Table 2-3 Microsoft Active Directory Settings Setting Description Value Hostname/IP Address Hostname or IP address of the corporate directory server. Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-4 OL-15528-02 . Procedure Step 1 Open the BlackBerry Manager and click BlackBerry domain. You must also be able to reference the information as needed during the installation and configuration. Step 3 Click Manage Application Policies.

DC=com Microsoft Exchange Determine the values you will be using for these Microsoft Exchange settings and enter your information under Value in Table 2-4: Table 2-4 Microsoft Exchange Settings Setting Description Value Hostname Hostname or IP address of the Exchange server. Use SSL Determine whether or not Cisco Unified Mobility Advantage should use SSL to connect to the Exchange server. you should have this value set to the base level for the company in your corporate directory server. For example: DC=example. you may choose to have this be the base level for this organizational unit in your corporate directory server.DC=com If you are deploying Cisco Unified Mobility Advantage for the entire company. Chapter 2 Preinstallation Tasks Obtain Enterprise Services Information Table 2-3 Microsoft Active Directory Settings (continued) Setting Description Value Admin Password Password of the above user in the corporate directory server. For example. Default for SSL—443 Default for non-SSL—80 Exchange Domain Domain for this instance of the Exchange server. Searchbase Level in corporate directory server at which the Cisco Unified Mobility Advantage Enterprise Server will start a search for users for all of its searches. For example: OU=Sales. This is the domain that end users use when logging into their Windows desktops. This port changes depending on whether or not SSL is used.DC=example. If you are deploying Cisco Unified Mobility Advantage for a specific organizational unit. CORP. Port Outlook Web Access (OWA) port of the Exchange server. Default is Yes Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-5 .

Default is: . Version Version of Cisco Unified Communications Manager. Username and Up to four sets of user names and passwords for Cisco Unified Username: Password Communications Manager users. specify all the host names as a comma-separated list with no spaces. Default is Yes. Password: See “Username and Password Considerations” section on page 2-7 Username: for more information. determine the values you will be using for these Cisco Unified Communications Manager settings. Chapter 2 Preinstallation Tasks Obtain Enterprise Services Information Cisco Unity Determine the values you will be using for these Cisco Unity settings and enter your information under Value in Table 2-5: Table 2-5 Cisco Unity Settings Setting Description Value Voicemail System Enter the Cisco Unity e-mail regular expression that identifies the E-mail e-mail account used in the “from” field in voicemail messages for which the sender cannot be resolved by Unity. and enter your information under Value in Table 2-6. Password: Username: Password: Username: Password: Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-6 OL-15528-02 . Cisco Unified Communications Manager If you plan to use the optional Call Log feature. If you have more than one Cisco Unified Communications Manager server. Related Topics • Call Log Integration for Cisco Unified Mobility Advantage.*?(UNITY|unity). page 2-7 Table 2-6 Cisco Unified Communications Manager Settings Setting Description Value Hostname Hostname or IP address of the Cisco Unified Communications Manager server(s).* Use SSL Determine whether or not to use SSL for security between the Cisco Unified Mobility Advantage Enterprise Server and this instance of Exchange. page 2-7 • Username and Password Considerations. Make sure that CTI services is enabled and running on all the hosts you enter in this field.

This process works as follows: 1. The Cisco Unified Mobility Advantage Enterprise Server uses these accounts to monitor activities on the associated office phones to generate integrated call logs on Cisco Unified Mobile Communicator. Create one user account per 250 Cisco Unified Mobile Communicator users. 3. The call log includes sender name. A call comes in or is placed by a IP phone corresponding with a Mobile Communicator phone. The entry is sent to the Mobile Communicator client after the call is finished. Cisco Unified Mobility Advantage needs to be configured with at least one (and up to four) user accounts that are CTI enabled and with the hostname of the Cisco Unified Communications Manager server running the CTI service. 2. Unified Mobility Advantage will not be able to uniquely identify the users. Cisco Unified Mobility Advantage uses the event to create a call log entry on the server and then synchronizes these with Mobile Communicator. Chapter 2 Preinstallation Tasks Obtain Enterprise Services Information Call Log Integration for Cisco Unified Mobility Advantage Call Logs are generated in Cisco Unified Communications Manager when a call is made to the desk phone of a user. For calls that are placed from or received directly on the mobile phone. it must be able to uniquely identify the directory number of a user in Active Directory. the mobile phone generates a local call log. To synchronize Mobile Communicator with a desk phone.x. These user accounts should be associated with the office phones of the users that are being enabled to use Cisco Unified Mobile Communicator. in the Cisco Unified CallManager Admin Portal. Username and Password Considerations Before the Cisco Unified Mobility Advantage Enterprise Server can talk to the Cisco Unified Communications Manager server. Each user account can be assigned a maximum of 250 office phones to administer. Cisco Unified Mobility Advantage also uses the Telephone Number field to match the data from the call log to a Mobile Communicator user. Cisco Unified Mobility Advantage references Active Directory to know which user the call log should be sent to. The exact number of user accounts to create in Cisco Unified Communications Manager depends on how many Cisco Unified Mobile Communicator users are activated on the system. This CTI user is configured within Cisco Unified Communications Manager and is associated with the phone line of the Mobile Communicator user. This means that you cannot have duplicate telephone numbers configured inside Active Directory. check the “Enable CTI Application Use” check box that is on the User Configuration window for an existing or new user designated to be the Cisco Unified CallManager user. the Cisco Unified Communications Manager server must be configured to contain at least one (and at the most four) application user accounts that are CTI-enabled. Each user monitors up to 250 lines. When creating a user on Cisco Unified CallManager version 4. For Cisco Unified Mobility Advantage to communicate with Cisco Unified Communications Manager. 4. A maximum of four user accounts can be created. therefore. Cisco Unified Mobility Advantage monitors the desk phone using a CTI user. Note The Cisco Unified Mobility Advantage server generates call logs for calls placed from or received by the IP Phone only. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-7 . contact phone number. read status and length. otherwise. Cisco Unified Communications Manager generates an event for the Cisco Unified Mobility Advantage server.

and record the ports you will be using under Value in this table: Table 2-7 Managed Server Ports Setting Description Value User Portal Port Port used by end users to access the Cisco Unified Mobile Communicator User Portal. From the End User Configuration window. (This is the default.1 or 6. Complete Table 2-10 on page 2-11 for the Cisco Unified Mobility Advantage Proxy Server. Additionally. Managed Server Ports Determine the ports for the Managed Server. Default is 1198 RMI Object Port Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. For example. Default is 1199 RMI Port Internal communication port used by the Cisco Unified Mobility Advantage Managed Server.) Determine Communication and Firewall Ports Determine which communication and firewall ports the Cisco Unified Mobility Advantage Server and Cisco Unified Mobility Advantage Proxy Server use. Default is 8080 Naming Port Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. You must be able to reference these settings as needed during the installation and configuration. https://mycompany. Chapter 2 Preinstallation Tasks Determine Communication and Firewall Ports When creating a user on Cisco Unified Communications Manager 5.0. and Node Manager Server). check the “Allow Control of Device from CTI” check box for this user. Admin Server. Table 2-8. Communication Ports Complete Table 2-7. and record these settings in the tables in these sections. and Table 2-9 for each Cisco Unified Mobility Advantage Enterprise Server component (Managed Server. the user should automatically be assigned the “Standard CCM End Users” group (also on the User Group Configuration window). Default is 4444 Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-8 OL-15528-02 . assign the user to the “Standard CTI Enabled” group that is on the User Group Configuration window.com:8443 Default is 8443 Provisioning Port Port used for over-the-air downloads of Cisco Unified Mobile Communicator.

This port is used by the Proxy Server to obtain configuration information from the Admin Server. Default is 7099 RMI Port Internal communication port used by the Cisco Unified Mobility Advantage Admin Server. Default is 5443 Managed Server Provisioning Port that is used for over-the-air downloads of Cisco Unified Port Mobile Communicator. http://mycompany. not HTTPS. Default is 4445 Non SSL Client Port Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. Default is 6443 Managed Server SSL Client Port Port that the Proxy Server connects to for secure client communications. Default is 7080 For example. Chapter 2 Preinstallation Tasks Determine Communication and Firewall Ports Table 2-7 Managed Server Ports (continued) Setting Description Value Server Bind Port Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. Default is 7098 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-9 . Default is 5555 SSL Client Port Port that clients connect to for secure communication. Naming Port Internal communication port used by the Cisco Unified Mobility Advantage Admin Server.com:7080/adminportal Note This value is HTTP. Default is 8080 Admin Server Ports Determine the ports for the Admin Server. Default is 5443 Inter-Server SSL Port Port used by the Cisco Unified Mobility Advantage Managed Server for server-to-server communications. and record the ports you will be using under Value in this table: Table 2-8 Admin Server Ports Setting Description Value Admin Portal Port Port used by a system administrator to access the Cisco Unified Mobility Advantage Admin Portal.

Chapter 2 Preinstallation Tasks Determine Communication and Firewall Ports Table 2-8 Admin Server Ports (continued) Setting Description Value RMI Object Port Internal communication port used by the Cisco Unified Mobility Advantage Admin Server. Default is 7444 Server Bind Port Internal communication port used by the Cisco Unified Mobility Advantage Admin Server. Default is 3080 Naming Port Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server. Note In most cases. and record the ports you will be using under Value in this table. Default is 3099 RMI Port Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server. Default is 3445 Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-10 OL-15528-02 . you can use the default values. Table 2-9 Node Manager Server Ports Setting Description Value HTTP Port Internal communication port used by the Node Manager Server. Default is 7445 Node Manager Server Ports Determine the ports for the Node Manager Server. Default is 3444 Server Bind Port Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server. Default is 3098 RMI Object Port Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server.

Default is 5445. Default is 5443 Proxy Server Provisioning Port Port that is used for over-the-air downloads of Cisco Unified Mobile Communicator. Default is 5098 RMI Object Port Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server. This must be the same value you assigned to the Admin Server “Admin Portal Port” setting. Default is 5099 RMI Port Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server. Proxy Server Client Port Port that is used for secure client-server communication. Default is 8080 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-11 . Chapter 2 Preinstallation Tasks Determine Communication and Firewall Ports Proxy Server Ports Determine the ports for the Proxy Server. and record the ports you will be using under Value in this table: Table 2-10 Proxy Server Ports Setting Description Value Admin Server HTTP Port Port used by a system administrator to access the Cisco Unified Mobility Advantage Admin Portal. Naming Port Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server. Server Bind Port Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server. Default is 5444.

Chapter 2 Preinstallation Tasks Determine Communication and Firewall Ports Firewall Ports Of the communication ports you entered in Communication Ports. Figure 2-1 shows an example of the default firewall ports. Figure 2-1 Firewall Ports DMZ Enterprise Services 8080 firewall firewall Outer Inner MobileData 389 Network 5443 MA Directory 80 Managed 80 3 Server 544 443 (SSL) 80 (non-SSL) 7080 MA Voice MA mail Admin Server Email Proxy Server MA Collaboration 27 Voice 48 PSTN Node Channel Manager Call Control Server 183312 M External Firewall Ports The following ports must be opened in the external firewall: • Proxy Server Client Port—Default value is 5443 • Proxy Server Provisioning Port—Default value is 8080 Internal Firewall Ports The following ports must be opened in the internal firewall: • Managed Server SSL Client Port—Default value is 5443 • Managed Server Provisioning Port—Default value is 8080 • Admin Portal Port—Default value is 7080 Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-12 OL-15528-02 . Caution These ports must be TCP ports. note the following ports that must be opened in the external and internal firewalls. page 2-8.

We suggest using an unformatted server. Note The server on which you install Cisco Unified Mobility Advantage will be reformatted during the installation. • If your platform is invalid. the system displays an error message. You do not see this check unless your platform is invalid. the system overwrites the existing operating system and any existing data will be lost. Step 5 The computer performs a system check that inspects the hard drive. and displays a log with information. the installation process aborts and the DVD ejects. aborts the installation. it displays a green check mark next to each component name and continues. • If the system does not need to reconfigure any part of the system. • If you choose to continue the installation. Step 4 The system checks that there is an existing operating system. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 3-1 . Install Cisco Unified Mobility Advantage Operating System Procedure Step 1 Insert the Cisco Unified Mobility Advantage OS DVD into the DVD-ROM drive of the server on which you are going to install Cisco Unified Mobility Advantage. the RAID. and the BIOS. If your system does not have an operating system. You have 30 seconds to choose to continue. Step 2 Boot the computer from the DVD. CH A P T E R 3 Installation This chapter describes how to install the Cisco Unified Mobility Advantage Operating System and the Cisco Unified Mobility Advantage Enterprise Server after you have completed the preinstallation tasks outlined in Chapter 2. in which case the system asks if you want to overwrite it. • If you choose not to overwrite the existing operating system. the system aborts the installation and ejects the DVD. the installation continues. Step 3 The system checks that this is a valid platform. You do not see this check unless you have an existing operating system. otherwise. the installation continues. • If your platform is valid.

/:. If the media check fails. During these 15 seconds. it may reboot up to three times. it displays two green circular arrows next to the component name and automatically reboots after 15 seconds. there may be errors. Step 9 The Cisco Unified Mobility Advantage system displays the Welcome page with an introductory message informing you that there are a few more steps to take before your system is ready to use. the server reboots. Click Next. you must click Restart to continue. Step 12 On the Network Setup screen. Step 7 The Cisco Unified Mobility Advantage Operating System loads and installs from the DVD.-. If you continue with the installation. The media check can take up to 10 minutes. Depending on your system configuration. the installation process continues from where it left off. enter values as described in Table 3-1. Enter a root password for the system. Scroll through the list of time zones. Step 14 On the Timezone page. Step 6 The system continues to the media check screen. This happens automatically. The password must contain at least: • 8 characters • One lowercase character (a-z) • One uppercase character (A-Z) • One numeric digit (0-9) • One special character (!”#$%&’)*+. After pausing. After rebooting.<=>?@[\]^_{}~) Step 11 Click Next. Table 3-1 Network Setup Screen Field Definition DNS Information Primary Primary DNS address Secondary Secondary DNS address Domain Name DNS search path Ethernet Port 1 (device eth0): use for HTTP and VOICE access Host Name Fully qualified domain name (FQDN) of the host IP Address IP address assigned to the host Subnet Mask Subnet mask for the host Gateway Default gateway address for the host Auto Negotiation Use the default value Speed (Full Duplex) Use the default value Step 13 Click Next. Cisco Unified Mobility Advantage Installation and Upgrade Guide 3-2 OL-15528-02 . Chapter 3 Installation Install Cisco Unified Mobility Advantage Operating System • If the system needs to reconfigure any part of the system. All fields are required. set the Time zone for the system by following these steps: a. you can hit any key to pause the check and read the message. Step 10 The Root Password page appears. you can either abort the installation or continue. Step 8 After installation. This takes approximately 10 to 15 minutes. b. Select the time zone that best represents where the system resides.

Default settings are provided. Install the Cisco Unified Mobility Advantage Enterprise Server The Cisco Unified Mobility Advantage Installation Wizard guides you through the required installation steps. Click the check box next to Enable Network Time Protocol. Step 15 On the Date and Time page. Note If you downloaded the Cisco Unified Mobility Advantage ISO file from Cisco. In the Date box. The system attempts to contact the NTP server to obtain the correct date and time. Click Next. insert the Cisco Unified Mobility Advantage application DVD. Click Next. d. Note We recommend synchronizing the date and time of the server automatically using Network Time Protocol (NTP). c. Click the Date & Time tab. Click Add. In the Time box. A time server (computer that sends accurate date and time settings to other servers through the network) must be available to use NTP. the DVD-ROM drive ejects the DVD. Click the left and right arrows to move to a different month or year. Click Next. a. select today’s date. use any commercially available ISO file unpackaging program and expand the ISO file to the directory of your choice on your local hard disk. Click the Network Time Protocol tab. set the date and time for the system. When the Cisco Unified Mobility Advantage Operating System installation is complete. Setting the Date and Time with NTP a. c. b. b. The system displays a message informing you that the operating system installation is complete. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 3-3 . Enter the NTP server host name or IP address in the Server field. e. set the hour. d. Procedure Step 1 When the system displays the Cisco Application DVD page. Ensure that the checkbox next to System clock uses UTC is checked. and second to the current time. minute. Use the default settings or the values you determined and recorded during the preinstallation tasks. or use any commercially available CD-ROM burner program. f. Manually Setting the Date and Time a.com. and burn the file onto a CD. Chapter 3 Installation Install the Cisco Unified Mobility Advantage Enterprise Server c.

Step 7 Enter or select the location where the Cisco Unified Mobility Advantage Enterprise Server will reside. The default values are shown in parenthesis. See Table 2-8 on page 2-9. The License Agreement screen appears. review the information on the Important screen. The name is limited to 32 characters. By default. This process may take several minutes. and then click Next. Step 8 Enter the name that you want to assign to this instance of the Managed Server.’ The Managed Server Configuration screen appears. Step 11 Enter a password used for logging into the Cisco Unified Mobility Advantage Admin Portal. When complete. click I accept the Terms of the License Agreement. To accept the license. For example. See Table 2-7 on page 2-8. Use a name that identifies this instance. The Choose Install Folder screen appears. The Choose Install Set screen appears. Note Each installation of the Cisco Unified Mobility Advantage Enterprise Server is considered an instance. and then Next. the username is admin and cannot be changed. and that is easily remembered for future reference. The Managed Server Instance Name screen appears. Step 4 Click Next. The password can be changed at a later time (after installation) by using the Admin Portal. and click Next. and click Next. Note Wait for the Installation Wizard to start. Step 5 Review the License information. The default installation path is /opt/cuma. Cisco Unified Mobility Advantage Installation and Upgrade Guide 3-4 OL-15528-02 . the Admin Portal Password screen appears. Step 10 Enter values for the Admin Server (Admin Portal) ports. and click Next. Note The password must be at least one character. and click Next. Use these values or the values you determined during the preinstallation activities. Step 12 Enter values for the Node Manager Server ports. and then Next. Spaces are not allowed. and then click Next.’ or ‘proxy. Step 3 When the Installation Wizard begins. the Admin Portal Configuration screen appears.’ ‘node_manager. Use these values or the values you determined during the preinstallation tasks. When complete. The default values are shown in parenthesis. Chapter 3 Installation Install the Cisco Unified Mobility Advantage Enterprise Server Step 2 Click Install. The Node Manager Server Configuration screen appears. The name cannot be ‘admin. Step 6 Choose Cisco Unified Mobility Advantage as the type of installation. Step 9 Enter values for the Managed Server ports. the default name is cuma.

Verify Server Status After installing the Cisco Unified Mobility Advantage Enterprise Server. • If changes are required. When complete. configure the Cisco Unified Mobility Advantage Enterprise Server. When complete. Step 15 Click Reboot to restart the server. the Admin Server and the Node Manager Server start automatically. Step 3 Enter this command in the terminal window: /sbin/service cuma_admin status The status message should read: “cuma_admin is running”. After the servers are started. verify that the Admin Server and the Node Manager Server are started. see Maintenance. Step 14 Click Done. Verify the server status. click Previous and make the changes. Step 2 Open a new terminal. See Verify Server Status. Use these values or the values you determined during the preinstallation activities. The Cisco Unified Mobility Advantage Enterprise Server is installed. • If the information is correct. After rebooting. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 3-5 . page 3-5. the Install Complete screen appears. as described next. See Configuration. If the Admin Server is not running (the message reads “cuma_admin is stopped”). The Cisco Unified Mobility Advantage Enterprise Server installs. the Preinstallation Summary screen appears. page A-1. Admin Server To verify that the Admin Server is started: Procedure Step 1 Log in as root to the system that is hosting the Admin Server. See Table 2-9 on page 2-10. Chapter 3 Installation Verify Server Status The default values are shown in parenthesis. start the server using the following command: /sbin/service cuma_admin start The Admin Server starts when the “OK” message appears. page 4-1. Step 13 Review the information on the summary screen and make sure all of the information is correct. click Install. For more information about starting the servers.

Step 2 Open a new terminal. If the Node Manager Server is not running (the message reads “cuma_nm is stopped”). Step 3 Enter this command in the terminal window: /sbin/service cuma_nm status The status message should read: “cuma_nm is running”. Chapter 3 Installation Verify Server Status Node Manager Server To verify that the Node Manager Server is started: Procedure Step 1 Log in to the system that is hosting the Node Manager Server. Cisco Unified Mobility Advantage Installation and Upgrade Guide 3-6 OL-15528-02 . start the server using the following command: /sbin/service cuma_nm start The Node Manager Server starts when the “OK” message appears.

For more information about using the Admin Portal. Note In addition to running the Configuration Wizard to complete the Cisco Unified Mobility Advantage installation. see the Cisco Unified Mobility Advantage Administration Guide. See Verify Server Status. enter the following URL into a supported web browser: http://hostname:port/adminportal • hostname is the hostname of the Admin Server • port is the port assigned to the Admin Server (default is 7080) For example: http://mycompany. Log in to the Cisco Unified Mobility Advantage Admin Portal To start the Cisco Unified Mobility Advantage Configuration Wizard. The Configuration Wizard starts. the username is admin. By default. CH A P T E R 4 Configuration This chapter describes how to run the Configuration Wizard to configure the Cisco Unified Mobility Advantage Enterprise Server. page 3-5.com:7080/adminportal The Admin Portal log in screen appears. Step 3 Enter the password and choose Login. the Admin Portal is used for maintaining Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator. The password was determined during the installation. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-1 . log in to the Cisco Unified Mobility Advantage Admin Portal. Step 2 On the Cisco Unified Mobility Advantage Enterprise Server. Procedure Step 1 Verify that the Admin Server is started.

Company Name Your company name. In most cases. The entire SSL certificate process is completed in two parts: • Part 1 is completed during the Configuration Wizard and consists of these steps: – Gather Required Information. page 4-20 Note See SSL Certificate Process. page 4-17 – Request a Signed Certificate From VeriSign. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-2 OL-15528-02 . page 4-17): – Generate the Keystore File for the Proxy Server. this is the department name used when requesting SSL certificates from VeriSign. page 4-19 – Upload Final Certificate on the Enterprise Server. click Next on the Welcome screen. this is the company name used when requesting SSL certificates from VeriSign City The city where the department or company is located. page 4-20 – Upload Final Certificate on the Proxy Server. page 4-3 • Part 2 is completed after the Configuration Wizard and consists of these steps (see Complete the SSL Certificate Process. page 4-18 – Download an Intermediate Certificate from VeriSign.com. page 4-18 – Create Final SSL Certificate Files. Chapter 4 Configuration Run the Configuration Wizard Run the Configuration Wizard The Configuration Wizard prompts you through the steps required to configure Cisco Unified Mobility Advantage for your system. page B-1 for additional information regarding this process. gather this information: Table 4-1 SSL Certificate Required Information Field Definition Server Name Fully qualified domain name for the Cisco Unified Mobility Advantage Proxy Server.cisco. page 4-17 – Generate the CSR for the Proxy Server. For example: cumapxy. Gather Required Information Before you begin. To run the Configuration Wizard. Department Name In most cases. SSL Certificate Management The SSL Certificate Management screens prompt you through the steps required to create an SSL Certificate. page 4-2 – Generate Keystore File and Self-Signed Certificate for Enterprise Server. The SSL Certificate Management screen appears.

At this point. and must be at least six characters in length. Step 10 Enter the password for the keystore file. Chapter 4 Configuration Run the Configuration Wizard Table 4-1 SSL Certificate Required Information Field Definition State The state where the server will be deployed. The Generate Certificate Signing Request (CSR) screen appears. Step 4 Copy and paste the CSR text that is displayed below the download link and paste it into a text file. For example. the Cisco Unified Mobility Advantage Enterprise Server has a self-signed certificate. Click Next and enter requested information. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-3 . Step 11 Select JKS for type and click Next. Step 2 Click Next. The state name can not be abbreviated. and the name of the state cannot be abbreviated. cumaproxy-csr. Password The password entered by the administrator during keystore file generation. The file should import successfully. The Generate Certificate Signing Request (CSR) screen appears with a hyperlink to download the keystore file and the actual text of the CSR. Complete all fields. The keystore file and CSR are two different objects. Step 3 Click the here link to download the keystore file. both are required to proceed. Step 6 After saving the keystore and proxy files to your local computer. Tip The text file can be created using any text editor. Step 9 Click the Browse button and navigate to the keystore file you downloaded Step 3. this is US (not USA). page 4-3). For the United State. Save the file to your local computer with a descriptive name such as cumaenterprise.keystore. click Reset at the top of the Configuration Wizard. Generate Keystore File and Self-Signed Certificate for Enterprise Server Procedure Step 1 Click Yes on the SSL Certificate Management screen to generate a new certificate. Special characters cannot be used. Country Code Enter the two-letter code for the country where the company is located. Step 8 Click No when prompted to create a new certificate. California (not CA). This form is required to generate the keystore file and the CSR. Step 7 Click Yes to return to the SSL Certificate Management screen (described in Generate Keystore File and Self-Signed Certificate for Enterprise Server. Step 5 Save the file to your local computer (for example. It is utilized during creation of the final certificate.txt).

Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-4 OL-15528-02 . Follow the instructions to generate a keystore for the Proxy Server and complete the SSL certificate process. See Complete the SSL Certificate Process. When the Configuration Wizard finishes. page 4-17. Table 4-2 Corporate Directory Configuration Screen Field Definition Corporate Directory Type Select the type of corporate directory your organization uses. Step 4 Click Next. Step 2 Click Next. select and enter the corporate directory server information as described in Table 4-2. Active Directory. Table 4-3 Corporate Directory Configuration Screen Field Definition Host Name/IP Address Enter the hostname or IP address of the corporate directory server. Description Enter a description for the corporate directory adapter. To configure the corporate directory server: Procedure Step 1 In the Corporate Directory Configuration screen. Adapter Name Enter a name you want to assign to the corporate directory adapter. Chapter 4 Configuration Run the Configuration Wizard Step 12 Continue to Enterprise Configuration. Step 3 Enter the host information of the corporate directory server as described in Table 4-3. page 4-4 to complete the Configuration Wizard. For example. Enterprise Configuration The Enterprise Configuration screens allow you to configure the Cisco Unified Mobility Advantage Enterprise Server to interface with these servers: • Corporate directory server • Personal contact server • Call Control server Corporate Directory Server The Corporate Directory Server acts as both the repository for corporate contact information and the authenticating authority for user sessions. do not start the Cisco Unified Mobility Advantage Enterprise Server.

The default value is 1 day. Follow Referral Select whether or not you want the Cisco Unified Mobility Enterprise Server to follow referrals from the corporate directory server.DC=department. Step 6 Click Next.DC=com Choose Edit if the Base DN you want is not listed in the menu. Step 9 Enter the user information as described in Table 4-6. For example: CN=CUMA Read Only User. Table 4-6 Corporate Directory Configuration Screen Field Definition User DN Enter the distinguished name of the account that Cisco Unified Mobility Advantage Server uses to read data from your corporate directory server.Chapter 4 Configuration Run the Configuration Wizard Step 5 Select the Base DN information as described in Table 4-4. The default is Yes. In most cases.DC=com This account needs to have read-only permissions in your corporate directory server.DC=example.DC=example. For example: DC=department. Table 4-5 Corporate Directory Configuration Screen Field Definition Filter Criteria Verify the criteria that will be used to distinguish corporate users from other corporate resources within the corporate directory server. follow referral. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-5 . it is recommended that you use the default value. Step 8 Click Next. Table 4-4 Corporate Directory Configuration Screen Field Definition Base DN Distinguished name of the root node in your corporate directory server. Append Base DN Select this check box to allow the Cisco Unified Mobility Advantage Enterprise Server to append the base DN to the user’s DN (instead of giving the complete distinguished name of the user above). It is recommended that you use the default value. Polling Period (days) Enter the time (in days) that establishes how frequently the Cisco Unified Mobility Advantage Enterprise Server polls the corporate directory server for updates.CN=Users. and polling period as described in Table 4-5. Password Enter the password of the account. Step 7 Verify the filter criteria.

For example: givenName Last Name Enter the name of the attribute in Active Directory that represents a user’s last name. Click Edit to make any changes. Chapter 4 Configuration Run the Configuration Wizard Step 10 Click Next. or click Next to proceed with the default settings. Step 11 Review the mapping attribute information on the screen as described in Table 4-7. Table 4-8 Corporate Directory Configuration Screen Field Definition Contact Adapter Enter the name of the attribute within the corporate directory that identifies the logical Exchange server resource name for a user. For example: dNSHostName Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-6 OL-15528-02 . For example: mail Step 12 Review the lookup information on the screen as described in Table 4-8. Note It is recommended that you use the default settings. Click Edit to make any changes. For example: distinguishedName First Name Enter the name of the attribute in Active Directory that represents a user’s first name. For example: sn Email Enter the name of the attribute in Active Directory that represents a user’s e-mail address. Note It is recommended that you use the default settings. or click Next to proceed with the default settings. For example: msExchHomeServerName DNS Host Name Enter the name of the attribute within the corporate directory that identifies the DNS host name of a server machine. Table 4-7 Corporate Directory Configuration Screen Field Definition Distinguished Name Enter the name of the attribute in Active Directory that represents a user’s distinguished name.

For example: CN=Computers.Chapter 4 Configuration Run the Configuration Wizard Table 4-8 Corporate Directory Configuration Screen (continued) Field Definition Contact Adapter DN Mask Enter the Contact Adapter DN Mask. if in Active Directory for user test1. Otherwise. The following part is used to complete the DN. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-7 . click Reset. then the Cisco Unified Mobility Advantage Enterprise server will lookup the following entry in Active Directory to get details about the Exchange server and use it to store personal contacts of the test1 user: CN=myExchange. click Next.DC=com The Cisco Unified Mobility Advantage Enterprise Server searches a user’s Exchange Server from this root node. CN=Computer.DC=example. DC=com Contact Adapter Search Base Enter the Distinguished Name of the root node that contains your Exchange Server’s information in your corporate directory. DC=myDivision.DC=department. DC=com. CN=Computer.DC=com The Cisco Unified Mobility Advantage Enterprise Server will use the value of the Contact Adapter field (entered above) in combination with this DN Mask to search for the DNS hostname of a user’s Exchange Server.CN=Computer. To change any setting.DC=example. DC=somecompany. Step 13 Review the information. This complete string is then used to retrieve details about the user’s Exchange host. DC=myDivision. the msExchHomeServerName is “myExchange” and the DN Mask is configured as ??. ?? is substituted with the CN=<hostname of the Exchange server>. For example. The Corporate Directory Configuration Summary screen appears. The Personal Contact Server Configuration screen appears. The hostname is retrieved from Active Directory using the “Contact Adapter” attribute of the user entry. The format of the DN Mask is: ??. DC=somecompany. Contact Adapter (msExchHomeServerName).DC=department.

it is not used during most installations. Adapter Name Enter a name that you want to assign to the personal contact adapter. Table 4-9 Personal Contact Server Screen Field Definition Personal Contact Server Type Select the type of personal contact server that your company uses. For example. Exchange domain. Table 4-11 Personal Contact Server Screen Field Definition Port Enter the port used to connect the Cisco Unified Mobility Advantage Enterprise Server to the Exchange server. Step 7 Enter the voicemail configuration information as described in Table 4-12. Exchange Domain Enter the domain for this instance of the Exchange server. Table 4-10 Personal Contact Server Screen Field Definition Hostname/IP Address Enter the hostname or IP address of the Exchange server. Step 2 Click Next Step 3 Enter the Exchange server information as described in Table 4-10. Step 6 Click Next. Note In most cases. Step 4 Click Next Step 5 Enter the port. This port changes depending on whether or not SSL is used. Description Enter a description for the personal contact adapter. This is the domain that end users use when logging into their Windows desktops. CORP. Microsoft Exchange. and user name suffix information as described in Table 4-11. Chapter 4 Configuration Run the Configuration Wizard Personal Contact Server To configure the personal contact server: Procedure Step 1 Enter the personal contact server information as described in Table 4-9. this field should be blank. User Name Suffix Enter the suffix that is applied to a user to complete their corporate e-mail address. For example. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-8 OL-15528-02 . Default is Yes. Use SSL Specify whether or not Cisco Unified Mobility Advantage should use SSL to connect to this Exchange server.

Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-9 . “from”. For example: Name Subject Phone Number Search Pattern Enter a regular expression for the search pattern that should be used in the Phone Number Search Field Name field. Voicemail System Email Enter the Cisco Unity e-mail regular expression that identifies the e-mail account used in the “from” field in voicemail messages for which the sender cannot be resolved by Unity. Maximum Expiry of Voicemails Indicates the maximum value that a user can select for the number (days) of days within which voicemail messages will be visible on Cisco Unified Mobile Communicator. Enter the specific value appropriate for your organization.*?(UNITY|unity). “to”. For example: [0-9]{4} Step 8 Click Next. Filter Value Enter the value that is found in the field identified as “Filter Field Name” when the message is a ‘corporate voicemail’ message.Chapter 4 Configuration Run the Configuration Wizard These values apply to systems that want to integrate Cisco Unified Mobility Advantage with their voicemail system. Table 4-12 Personal Contact Server—Voicemail Settings Screen Field Definition Filter Field Name Determines the field to be used to identify a corporate voicemail from other types of messages. Options are “class_id.” “subject”. Caution Do not change these values without first contacting Cisco Support. Select the value appropriate for your organization. and “cc”. Default is: . Table 4-13 Personal Contact Server Configuration—Voicemail Integration Screen Field Definition Enable Corporate Voicemail Determine whether or not the Cisco Unified Mobility Advantage Integration Enterprise Server provides voicemail viewing and downloading capabilities on Cisco Unified Mobile Communicator. Step 10 Click Next. Step 9 Select whether or not you want to enable the voicemail server as described in Table 4-13.* Phone Number Search Field Enter the field to search for a caller’s phone number.

To change any information. click their respective Host Name/IP Address. click Next. Table 4-14 Personal Contact Server Configuration—Conference Integration Screen Field Definition Enable Conference Integration Determine whether or not the Cisco Unified Mobility Advantage Enterprise Server integrates with your corporate conferencing system and provides conference notifications and viewing capabilities on Cisco Unified Mobile Communicator. Step 3 Click Next. Step 2 Enter the Call Control adapter information as described in the Table 4-15. Go to System Configuration. For example. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-10 OL-15528-02 . • If no. Table 4-15 Call Control Configuration Screen Field Definition Call Control Server Type Select the type of call control server that your company uses. click Reset. Adapter Name Enter a name that you want to assign to the call control adapter. or click Next to go to the System Configuration screen. click Next on the Call Control Configuration Summary screen. The Personal Contact Server Configuration Summary Screen appears. Step 12 Click Next. Step 13 Review the information. Otherwise. • If yes. The Enterprise Configuration Summary screen appears. To view configuration summaries for each server. The Call Control Configuration screen appears. the Call Control Configuration screen appears. and click Next. page 4-13 to continue the installation. Chapter 4 Configuration Run the Configuration Wizard Step 11 Select whether or not you want to integrate Cisco Unified Mobility Advantage with your corporate conferencing system. Call Control Server To configure the call control server: Procedure Step 1 Choose if you want to integrate Cisco Unified Mobility Advantage with a Call Control server. as described in Table 4-14. Description Enter a description for the call control adapter. Cisco Unified Communications Manager. Go to Step 2 to configure the adapter.

Make sure that CTI Manager service is enabled and running on all the hosts you enter in this field. page 2-7 for more information.172.) User Name Enter up to four pairs of Cisco Unified Mobile Communicator usernames and passwords setup in Cisco Unified Communications Manager.S. Step 6 Enter the dial plan configuration information for the Call Control server as described in Table 4-17.. Dial Out Prefix Enter the prefix configured in the call control server for dialing an outside number..22. CallManager Version Select the version of the Cisco Unified Communications Manager Server. specify all host names or IP addresses as a comma-separated list with no spaces. Table 4-17 Call Control Configuration—Cisco Unified Communications Manager Screen Field Definition Area Code Enter the area code corresponding to the local calling area of the call control server. Country Code (CC) Enter the assigned calling code for the country of the call control server. page 2-7 for more information.S.22. International Direct Dialing Enter the prefix required to dial outside of the home country. If you have more than one Cisco Unified Communications Manager server. For example: 172. See Username and Password Considerations. See Username and Password Considerations. For example. this is 1.if the host is CCM. (This is accomplished from the Cisco Unified service ability application.100.101. but (NDD) outside of the local calling area. Password Enter up to four pairs of Cisco Unified Mobile Communicator usernames and passwords setup in Cisco Unified Communications Manager. In the Prefix (IDD) U. this is 011.1. this is 1. National Direct Dialing Prefix Enter the prefix to dial a number within the same country.S. In the U..1. Table 4-16 Call Control Configuration—Cisco Unified Communications Manager Screen Field Definition Hostname/IP Address Enter the hostname or IP address of the Cisco Unified Communications Manager server(s). as described in Table 4-16. Service Activation window . 9. Step 5 Click Next.Chapter 4 Configuration Run the Configuration Wizard Step 4 Enter the hostname or IP address of the Call Control server and its user name and password details. For example. in the U. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-11 .

• Identifying an incoming or outgoing call as an extension call. the extension regular expression should be written as: (?:625)?([3-4][0-9]{3}) • The "?" following the prefix group indicates this is optional. The phone number (ANI/DNIS) received in incoming or outgoing calls could be in extension-only format (internally dialed calls) or complete local-number format (direct inward dialing) For example: Assume that your area code is 408 (NPA = 408). The DID for the user would be 408-625-3xxx or 408-625-4xxx. For the server to extract the extension-only portion for monitoring. whether the prefix is present or not in the number. • The "?:" after the opening parenthesis in the prefix group tells the engine not to count this group. Using the above example. this is: [2-9][0-9]{6} National Number Regex Enter a regular expression for matching nationally dialable numbers. if the area code is configured as 408. the engine can extract the first group as the extension-only portion. Chapter 4 Configuration Run the Configuration Wizard Table 4-17 Call Control Configuration—Cisco Unified Communications Manager Screen Field Definition Extension Regex Field used to search Active Directory. In this case. To match ANI/DNIS received in incoming or outgoing calls to an extension. this is: [2-9][0-8][0-9][2-9][0-9]{6} Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-12 OL-15528-02 . then the regular expression above would allow the server to identify 4086253125. That way. The regular expression to monitor extensions will be [3-4][0-9]{3}. Thus. For North America. 6253125. Grouping is done by using parenthesis. and 3125 as an extension number. the prefix pattern is 625. and that the Directory Numbers (extensions) defined in your Cisco Unified Communications Manager server are in the form 3xxx or 4xxx. you must add a prefix pattern to the regular expression. such as [0-9] in the above example. The regular expression configured in this field is used for: • Identifying an extension number that Cisco Unified Mobile Communicator monitors for call control features. The server automatically matches additional variations of these numbers using the previously configured prefixes. and Direct Inward Dialing Prefix is 625 (NXX = 625). a grouping of extension pattern is required. Local Number Regex Enter a regular expression for matching locally dialable numbers. • The {3} means the number of digits of the previous expression. For North America. (excluding NDD) The NDD is automatically included as part of this and does not need to be specified as part of the expression.

The Cisco Unified Mobility Advantage Enterprise Server uses the SMTP server to send out device provisioning and ‘melt’ messages. Step 8 Indicate whether or not to integrate with the corporate PBX system as describe in Table 4-18. Otherwise. Step 11 Click Next to continue with the configuration. To view configuration summaries for each server. Table 4-18 Call Control Configuration—Corporate PBX Integration Screen Field Definition Enable Corporate PBX Determine whether or not the Cisco Unified Mobility Advantage Integration Enterprise Server integrates with your corporate IP PBX system and provides office phone call log viewing capabilities on Cisco Unified Mobile Communicator.com Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-13 . Step 10 Review the information. Default is 30. Chapter 4 Configuration Run the Configuration Wizard Step 7 Click Next. The Call Control Configuration Summary screen appears. For example: cisco. The Enterprise Configuration Summary screen appears. Table 4-19 System Configuration Screen Field Definition General Domain Enter a domain name for this instance of the Cisco Unified Mobility Advantage Enterprise Server. This forms the user’s Cisco Unified Mobile Communicator user address. The SMTP Server must allow relaying from the Cisco Unified Mobility Advantage Server. Maximum Expiry of Call Logs Indicates the maximum value that a user can select for the number (days) of days within which call logs will be sent to the client. To determine system configuration information: Procedure Step 1 Enter the information as described in Table 4-19. System Configuration The System Configuration screen allows you to determine the Cisco Unified Mobility Advantage Enterprise Server domain information and SMTP server information. click their respective Hostname or IP Address. click Reset. To change any information. click Next. Step 9 Click Next. The System Configuration screen appears.

This information is stored on the Admin Server and is required for the Proxy Server to start. Chapter 4 Configuration Run the Configuration Wizard Table 4-19 System Configuration Screen (continued) Field Definition Session Timeout (days) Enter the maximum time (in days) between required entry of Cisco Unified Mobile Communicator passwords on end-users’ mobile phones. To configure the Proxy Server and then the Managed Server: Procedure Step 1 Choose Yes when prompted to configure a Proxy Server. Cisco Unified Mobility Advantage uses this e-mail address to send provisioning e-mails and SMS messages to end users. Admin Email Enter the e-mail address for the administrator responsible for management of Cisco Unified Mobility Advantage. If the value for this field is True. SMTP Server Configuration Host Name Enter the hostname of your SMTP gateway. SMTP Authentication Password Enter the password associated with the Admin Email address. The Proxy Server Configuration screen appears. This must be the same as your Exchange hostname if you use the Exchange server as your SMTP gateway. Note Although you have not yet installed the Cisco Unified Mobility Advantage Proxy Server. Usually. you will need to enter a password apart from an Admin E-mail address (see next two fields). Step 2 Click Next. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-14 OL-15528-02 . Port Enter the port number for the SMTP gateway. enter the information you determined during the preinstallation tasks for the Proxy Server below. Step 2 Click Next. This field is needed only if the SMTP server requires authentication. this is 25. Server Setup The Server Setup screen allows you to choose to configure the Cisco Unified Mobility Advantage Proxy Server and enter information about the Managed Server. The Server Setup screen appears. Authentication Required Identify whether or not your organization requires authentication on the mail server.

keystore Certificate Password Enter the password that you assigned to the self-signed SSL Certificate file for the Proxy Server. Incoming Provisioning Port Enter the port that is used for over-the-air downloads of Cisco Unified Mobile Communicator. The Server Setup Summary screen appears. Default is 6443. use the default location: $cuma_root/conf/orative. Step 7 Review the information. click Next to continue the installation. See Generate Keystore File and Self-Signed Certificate for Enterprise Server. Non SSL Client Port Enter the port that clients connect to. SSL Client Port Enter the port that clients connect to for secure communication. Otherwise. Incoming Client Port Enter the port that is used for secure client-server communication. Step 6 Click Next. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-15 .Chapter 4 Configuration Run the Configuration Wizard Step 3 Enter the information for the Proxy Server as described in Table 4-20. Default is 8080. The Managed Server Configuration screen appears. Default is 5555. Certificate Location Enter the file name and location of the SSL Certificate for the Proxy Server. Table 4-21 Managed Server Setup Screen Field Definition Host Name/IP Address Enter the hostname or IP address of the Managed Server. In most cases. page 4-3 for more information. Step 4 Click Next. Step 5 Enter the information for the Managed Server as described in Table 4-21. Default is 5443. Table 4-20 Proxy Server Configuration Screen Field Definition Host Name/IP Address Enter the hostname or IP address of the Proxy Server. Default is 5443. Inter-server SSL Port Enter the port used for server-to-server communications. The Handset Platform Management screen appears. click Reset. To change information. The hostname or IP address must be routable from the Internet.

displaying the handset platforms and versions of Cisco Unified Mobile Communicator now installed on your system. Step 3 To change the settings.com. Click Reset under any area to make changes to that area. When the upload is successful. Otherwise. click Next. see the Cisco Unified Mobility Advantage Administration Guide. For more information about installing and provisioning. Summary The Summary screen displays your Cisco Unified Mobility Advantage Enterprise Server settings. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-16 OL-15528-02 . and all of the support information for configuring supported phones. After Cisco Unified Mobile Communicator is uploaded and the Cisco Unified Mobility Advantage installation is complete. Chapter 4 Configuration Run the Configuration Wizard Handset Platform Management The Handset Platform Management screen allows you to upload Cisco Unified Mobile Communicator onto the Cisco Unified Mobility Advantage Enterprise Server. or it can be downloaded from Cisco. The Summary screen appears. To upload Cisco Unified Mobile Communicator onto the Cisco Unified Mobility Advantage Enterprise Server: Procedure Step 1 Browse or enter the location of the Cisco Unified Mobile Communicator software file. click Finish. Cisco Unified Mobile Communicator can be installed and provisioned on mobile phones. Step 2 Click Next. Step 2 To complete the configuration. click Reset. the Handset Platform Management Summary screen appears. Note Cisco Unified Mobile Communicator is provided on a separate CD from Cisco Unified Mobility Advantage. To view summary information: Procedure Step 1 Review the configuration summary. The CD or downloaded software file contains Cisco Unified Mobile Communicator software for specific mobile phone technologies.

Chapter 4 Configuration Start the Managed Server Start the Managed Server Click No when prompted to start the Managed Server.txt) Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-17 .keystore) • CSR for the Cisco Unified Mobility Advantage Enterprise Server (cumaent-csr. Save the file to your local computer with a descriptive name such as cumapxy. page 4-19 • Upload Final Certificate on the Enterprise Server. Special characters cannot be used. and the name of the state cannot be abbreviated.keystore) • Keystore file for the Cisco Unified Mobility Advantage Proxy Server (cumapxy. Generate the CSR for the Proxy Server The following files have been generated: • Keystore file for the Cisco Unified Mobility Advantage Enterprise Server (cumaenterprise.keystore. Step 3 Click Generate New Certificate. Step 4 Enter the information for the Proxy Server. page 4-18 • Create Final SSL Certificate Files. The next step is to complete the SSL certificate process. Complete all fields. page 4-17 • Request a Signed Certificate From VeriSign. Complete the SSL Certificate Process • Generate the Keystore File for the Proxy Server. page 4-17 • Generate the CSR for the Proxy Server. page 4-20 Generate the Keystore File for the Proxy Server Procedure Step 1 Log into the Cisco Unified Mobility Advantage Admin Portal. Step 5 Click Submit. page 4-18 • Download an Intermediate Certificate from VeriSign. The Generate Certificate Signing Request (CSR) screen appears with a hyperlink to download the keystore file. Step 6 Click the here link to download the keystore file. See “Complete the SSL Certificate Process” section on page 4-17. Step 2 Select SSL Certificate Management.

com) and purchase a signed certificate.txt) • CSR for the Cisco Unified Mobility Advantage Proxy Server (cumapxy-csr.com/support/ssl-certificates-support/index?page=content&id=AR657 Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-18 OL-15528-02 .keystore) • Keystore file for the Cisco Unified Mobility Advantage Proxy Server (cumapxy.keystore) • CSR for the Cisco Unified Mobility Advantage Enterprise Server (cumaent-csr. Step 2 Wait for the signed certificate to arrive from VeriSign.txt. page 4-18. See Download an Intermediate Certificate from VeriSign. Step 7 Copy and paste the CSR into a text file.VeriSign.keystore). The Retrieve Certificate Signing Request (CSR) screen appears for the Proxy Server keystore file.VeriSign. download an intermediate certificate from VeriSign. Step 8 Save the file locally using an easily recognized name such as cumapxy-csr. Step 3 Click Retrieve CSR. Step 4 Locate and select the keystore file that was generated for the Proxy Server (cumapxy. Step 6 Click Submit.txt) Procedure Step 1 Go to the VeriSign web site (www. Step 3 After you receive the signed certificate. Procedure Step 1 Go to this VeriSign web site: https://knowledge. Step 5 Enter the password for the Proxy Server keystore file. Request a Signed Certificate From VeriSign The following files have been generated: • Keystore file for the Cisco Unified Mobility Advantage Enterprise Server (cumaenterprise. Download an Intermediate Certificate from VeriSign To generate the final SSL Certificate. Chapter 4 Configuration Complete the SSL Certificate Process Procedure Step 1 Log into the Cisco Unified Mobility Advantage Admin Portal. Step 2 Select SSL Certificate Management. VeriSign requires an intermediate certificate. Note This e-mail may take from a few minutes to a few days.

Step 4 Enter the information as described in Table 4-22: Table 4-22 Import SSL Certificate Field Definition Certificate File Navigate to and select the Keystore file. Step 3 Click Import SSL Certificate. Chapter 4 Configuration Complete the SSL Certificate Process Step 2 Click the Secure Site Certificate hyperlink. Password Enter the password. Step 2 Select SSL Certificate Management.keystore) • CSR for the Cisco Unified Mobility Advantage Enterprise Server (cumaent-csr. as shown below: ~~~Intermediate~~~ 4I63CYYPSAA4oH+QpNc/ftzoSJLNpQaSFdfbXddq8IsspRsPcCiVFVX9z8QvS etc. then Signed Certificate with no spaces. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-19 . cumaintermediate. Create Final SSL Certificate Files The following files have been generated: • Keystore file for the Cisco Unified Mobility Advantage Enterprise Server (cumaenterprise. == -----END CERTIFICATE----- -----BEGIN CERTIFICATE----- MIIEwDCCBCAoTDlZlcmlTaWdWfeIAdoGNs+XVGezANBgkqhkiG9w0BAQUFADCB etc. ~~~signed~~~~ Step 4 Save the text file using a descriptive name (for example.txt).keystore) • Keystore file for the Cisco Unified Mobility Advantage Proxy Server (cumapxy. Step 3 Copy and paste the text of the Intermediate Certificate into a text file.txt) • CSR for the Cisco Unified Mobility Advantage Proxy Server (cumapxy-csr. paste the certificates back-to-back: Intermediate Certificate.txt) Procedure Step 1 Log into the Cisco Unified Mobility Advantage Admin Portal.txt) • Signed certificate from VeriSign for the Cisco Unified Mobility Advantage Enterprise Server • Signed certificate from VeriSign for the Cisco Unified Mobility Advantage Proxy Server • Intermediate certificate used for both the Cisco Unified Mobility Advantage Enterprise Server and Proxy Server (cumaintermediate. To properly format the certificates in the text box.

Step 5 Click Submit. Certificate If you are importing a VeriSign certificate. Step 7 Stop and start the Managed Server.. Step 5 Enter the password for the certificate file. copy the final SSL Certificate file for the Proxy Server to the root directory on the Proxy Server.keystore). Step 3 Click Upload Certificate. cumaproxy. Chapter 4 Configuration Complete the SSL Certificate Process Table 4-22 Import SSL Certificate (continued) Field Definition Intermediate Certificate Choose False if you are importing a certificate chain that includes an intermediate certificate. you will choose this option for a VeriSign certificate.. then the signed certificate directly below. Step 2 Immediately after installing the operating system (before inserting the Cisco Unified Mobility Advantage Application DVD). Choose True to import a standalone intermediate certificate. Upload Final Certificate on the Enterprise Server Procedure Step 1 Log into the Cisco Unified Mobility Advantage Admin Portal. See Proxy Server Installation. Step 7 Repeat these steps to generate a final SSL Certificate file for the Enterprise Server.... page 5-1..final.. Upload Final Certificate on the Proxy Server Procedure Step 1 Install the Cisco Unified Mobility Advantage operating system for the Proxy Server. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-20 OL-15528-02 ..BEGIN CERTIFICATE. This is the same password that was entered for the original keystore file. paste the intermediate certificate first. Generally. The first line should be . Step 2 Select SSL Certificate Management. Step 6 Select Server Controls > Cisco > Control Server.. Step 6 Download the final SSL Certificate file. Step 4 Browse to the final SSL Certificate file for the Enterprise Server and select it. giving it a descriptive name without any extension type (for example.

b.keystore to a backup location. the Cisco Unified Mobility Advantage Proxy Server starts successfully. Stop the Proxy Server as root with the following command: /sbin/service/cuma_proxy stop c. Log onto the Cisco Unified Mobility Advantage Proxy Server and make a backup of the current keystore file by copying /opt/cuma/conf/orative. Step 4 If the SSL certificates were installed properly. or enter the following command from the Proxy Server command line to start the Proxy Server: /sbin/service/cuma_proxy start Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-21 .Chapter 4 Configuration Complete the SSL Certificate Process Step 3 During the installation of the Cisco Unified Mobility Advantage Proxy Server. Step 7 Confirm the location and password of the keystore file on the Proxy Server. Follow Steps 1 . The location should be /opt/cuma/conf/orative.keystore. Step 6 Select Proxy Configuration > Listen Ports.keystore. navigate to the root directory and select the final SSL certificate when prompted. d. Copy orative. Be sure to name the final certificate orative.keystore to the /opt/cuma/conf/ directory on the Proxy Server Step 5 Login to the Admin Portal.4 above to generate a new SSL Certificate file. Step 8 Reboot the server. If the Cisco Unified Mobility Advantage Proxy Server certificate needs to be reinstalled: a.

Chapter 4 Configuration Complete the SSL Certificate Process Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-22 OL-15528-02 .

See Upload Final Certificate on the Proxy Server. and burn the file onto a CD.com. Step 2 When the system displays the Cisco Application DVD page. or use any commercially available CD-ROM burner program. The credentials to copy the certificate file using SSH file transfer protocol are: • User: root • Password: the certificate password The /root directory is the home directory of the root (administrative) user. We suggest using an unformatted server. Note If you downloaded the Cisco Unified Mobility Advantage ISO file from Cisco. CH A P T E R 5 Proxy Server Installation This chapter describes how to install and configure the Cisco Unified Mobility Advantage Proxy Server. Caution Copy the final proxy certificate file to the system before you insert the Cisco Unified Mobility Advantage application DVD. page 3-1. Install the Cisco Unified Mobility Advantage Proxy Server Procedure Step 1 Install the Cisco Unified Mobility Advantage Operating System on the server that is going to host the Cisco Unified Mobility Advantage Proxy Server. page 4-20. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 5-1 . See Install Cisco Unified Mobility Advantage Operating System. copy the proxy certificate file to the /root directory on the system using SSH file transfer protocol. Step 3 After copying the certificate file. use any commercially available ISO file unpackaging program and expand the ISO file to the directory of your choice on your local hard disk. insert the Cisco Unified Mobility Advantage application DVD as prompted by the Cisco Application DVD page. Note The server on which you install Cisco Unified Mobility Advantage will be reformatted during the installation.

Caution Make sure you record the location of the SSL Certificate keystore file described on this screen. the Important Information screen appears. The default is 7080. Step 16 Click Next. and click Next. Step 13 Click Next. Cisco Unified Mobility Advantage Installation and Upgrade Guide 5-2 OL-15528-02 . Step 9 Enter or select the location where the Proxy Server software will reside. Step 11 Enter the password associated with the certificate file. The default location is /opt/cuma. The Choose Install Folder screen appears. When the installation is complete. • If any changes are required. or click Next to accept the default values. review the information on the Important screen. click Previous and make the changes. Chapter 5 Proxy Server Installation Install the Cisco Unified Mobility Advantage Proxy Server Step 4 Click Install. Step 5 When the Installation Wizard begins. To accept the license. • Admin Server Portal Port—Enter the Admin Server http port that was specified during the Admin Server installation. Step 10 Click Browse and locate the Proxy Server SSL Certificate file you copied to the Proxy Server. The Proxy Server is installed. and click Next. Step 12 Enter the information required for the Proxy Server to communicate with the Admin Server: • Admin Server Host—Enter the Admin Server host name or IP address. click Install. Step 8 Choose Cisco Unified Mobility Advantage Proxy as the type of installation. The Proxy Server installs. verify that this keystore file location is correct in the Admin Portal (Proxy Configuration > Listen Ports). Step 7 Review the License information. Step 14 Enter the values for the Proxy Server ports. This process may take several minutes. When complete. Step 6 Click Next. The License Agreement screen appears. The Pre-Installation Summary screen appears. and click Next. The Choose Install Set screen appears. • If all of the information is correct. Note Wait for the Installation Wizard to start. The Proxy Server Configuration screen appears. The SSL Certificate and Password screen appears. The Admin Server Information screen appears. and click Next. click I accept the Terms of the License Agreement. Step 15 Review the information in the summary screen and make sure all of the information is correct.

Step 2 Open a new terminal. See the Cisco Unified Mobility Advantage Administration Guide for instructions. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 5-3 . Verify the Proxy Server Status To verify that the Proxy Server is started: Procedure Step 1 Log in to the system that is hosting the Proxy Server. as described in the next section. start the server using the following command: /sbin/service cuma_proxy start The Proxy Server starts when the “OK” message appears. If the Proxy Server is not running (the message reads “cuma_proxy is stopped”). Step 3 Enter the following command in the terminal window: /sbin/service cuma_proxy status The status message should read: “cuma_proxy is running”. Chapter 5 Proxy Server Installation Verify the Proxy Server Status Step 17 Click Reboot to restart the Proxy Server. After the system reboots. Post-Installation Tasks After the Proxy Server installation is complete. install and provision Cisco Unified Mobile Communicator on end users’ phones. verify that the Proxy Server is started.

Chapter 5 Proxy Server Installation Post-Installation Tasks Cisco Unified Mobility Advantage Installation and Upgrade Guide 5-4 OL-15528-02 .

4 and want to upgrade to Release 3.9 to Release 3.0. Step 3 Open a command terminal.2 To upgrade Cisco Unified Mobility Advantage. CH A P T E R 6 Upgrade Cisco Unified Mobility Advantage This chapter describes how to upgrade Cisco Unified Mobility Advantage from an earlier release to Release 3.0.1.1. Caution If you are running Cisco Unified Mobility Advantage Release 3.9. make sure you have up-to-date port configuration information for the Cisco Unified Mobility Advantage Enterprise Server and the Cisco Unified Mobility Advantage Proxy Server. • Complete Preinstallation Steps • Install the Server • Apply Changes • Complete Upgrade Tasks Complete Preinstallation Steps Procedure Step 1 Before you begin the upgrade.2. upgrade the Cisco Unified Mobility Advantage Enterprise Server and Cisco Unified Mobility Advantage Proxy Server applications only.9.4 to Release 3. page 6-5. Step 4 As root. stop the Proxy Server: /sbin/service cuma_proxy stop Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-1 .1. upgrade to Release 3. you must first upgrade to Release 3.0.9.0.1. Upgrade Release 3. After upgrading to Release 3.0.2.0.2. See Upgrade Release 3. Do not upgrade the operating system. Step 2 Log in as root on the machine where the Proxy Server is installed.

and Managed Server: /sbin/service cuma_cuma stop /sbin/service cuma_nm stop /sbin/service cuma_admin stop Step 10 Back up the configuration files located under $CUMAROOT/conf/admin/ directory.war /tmp/cumabk cp /opt/cuma/jboss-4.1sp1/server/admin/deploy/symbian-admin. Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3.WAR files: cp /opt/cuma/jboss-4.1sp1/server/admin/deploy/blackberry-user.war /tmp/cumabk cp /opt/cuma/jboss-4.0.1sp1/server/cuma/deploy/symbian-user.0.2 Step 5 Back up the orative.0.keystore /tmp/cumabk/ Step 14 Back up the . The default $CUMAROOT is /opt/cuma.keystore file on the Managed Server to a temporary location: cp /opt/cuma/conf/orative. Node Manager Server.keystore file on the Proxy Server to a temporary location: mkdir /tmp/cumabk cp /opt/cuma/conf/orative. stop the Cisco Unified Mobility Advantage Enterprise Server.1. cd /opt/cuma/conf cp -R admin /tmp/cumabk/ Step 11 Back up the database startup script file /etc/init. Step 8 Log in as an "informix" user and create a backup directory for the database export: su .0.war /tmp/cumabk cp /opt/cuma/jboss-4.informix mkdir /tmp/cumabk Step 9 As root.war /tmp/cumabk Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-2 OL-15528-02 .9 to Release 3. The following examples use /opt/cuma.informix export INFORMIXDIR=/opt/cuma/informix export INFORMIXSERVER=mcs export PATH=$PATH:/opt/cuma/informix/bin cd $INFORMIXDIR/bin dbexport cumcsdb -ss -o /tmp/cumabk Step 13 Back up the orative.0.war /tmp/cumabk cp /opt/cuma/jboss-4.d/cuma_db /tmp/cumabk/ Step 12 Stop the Cisco Unified Mobility Advantage servers and take an export dump of the database by executing the following commands as an "informix" user on the server where the database is installed: su . Step 7 Open a command terminal. Replace /opt/cuma with your install directory.d/cuma_db: cp /etc/init.1sp1/server/admin/deploy/blackberry-admin.0.1sp1/server/cuma/deploy/blackberry-user.keystore /tmp/cumabk/ Step 6 Log in as root on the machine where the Cisco Unified Mobility Advantage Enterprise Server is installed.

war /opt/cuma/jboss-4.2 without reinstalling the database: Caution You must be running an X-client if you are installing remotely. install the Cisco Unified Mobility Advantage Enterprise Server Release 3.bin -DIDS=false Step 3 Restore the backed up configuration files to the new install location: cd /tmp/cumabk cp -R admin /opt/cuma/conf/ cp orative.0.d/ Step 4 Restore the backed up .keystore /opt/cuma/conf cp cuma_db /etc/init.0.1.war /opt/cuma/jboss-4.xml Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-3 .war /opt/cuma/jboss-4. cd $cd_image_root/Disk1 ./install. Step 2 Open a command terminal and edit the following file using the vi editor: vi /opt/cuma/conf/admin/admin. Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3.9 without uninstalling the underlying database by invoking the uninstaller program using the following command: /opt/cuma/Uninstall/uninstall -DIDS=false -i silent Step 2 As root.1sp1/server/admin/deploy/ cp /tmp/cumabk/blackberry-user.0. use WRQ Reflection.2 Install the Server Procedure Step 1 Log in as root and uninstall the Cisco Unified Mobility Advantage Enterprise Server Release 3. and then restart the database if it has not already been started: /sbin/chkconfig -add cuma_db /sbin/service cuma_db start Apply Changes Procedure Step 1 Log in as a root user on the server that is running Cisco Unified Mobility Advantage. If you need an X-client.9 to Release 3.0.war /opt/cuma/jboss-4.1.1sp1/server/cuma/deploy/ cp /tmp/cumabk/symbian-user.1sp1/server/cuma/deploy/ Step 5 Register the database so that is starts automatically.0.WAR files: cp /tmp/cumabk/blackberry-admin.0.1sp1/server/admin/deploy/ cp /tmp/cumabk/symbian-admin.

1.* Step 7 --Add node after <move_on_delete>true</move_on_delete> in <voicemail_from_email_filter> for <!-.keystore file that you backed up earlier to the server. http://mycompany. Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3.*?(UNITY|unity|VPIM|vpim) .2 Step 3 Change the value of node <vm_system_email_pattern> in <voicemail_from_email_filter> for <!-. See Manage the Servers.0. page A-1.0.OAR files. For example. Complete Upgrade Tasks Procedure Step 1 Log in to the Cisco Unified Mobility Advantage Admin Portal.9 from the Proxy Server.Cisco Settings --> to: .Cisco Settings -->: <voice_introduction>introduction</voice_introduction> Step 8 Start the Cisco Unified Mobility Advantage Admin Server and Node Manager Server. This must be done even if there are no new .2.1.Cisco Settings --> to: . Step 6 Make sure the Managed Server is running.Cisco Settings -->: <voice_introduction>introduction</voice_introduction> Step 5 Open a command terminal and edit the following file using the vi editor: vi /opt/cuma/conf/admin/managed_server. and then install Release 3. and then start the Proxy Server.xml Step 6 Change the value of node <vm_system_email_pattern> in <voicemail_from_email_filter> for <!-.com:7080/adminportal. Use the old SSL keystore file and ports that you originally used for the Proxy Server installation. Step 2 Upload the orative.* Step 4 Add node after <move_on_delete>true</move_on_delete> in <voicemail_from_email_filter> for <!-. Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-4 OL-15528-02 .OAR files in the Admin Portal.9 to Release 3. Step 4 Start the Managed Server. Step 5 Uninstall Cisco Unified Mobility Advantage Release 3. Step 3 Upload the Cisco Unified Mobile Communicator . You may need to download this file to your desktop machine first before uploading it to the server.*?(UNITY|unity|VPIM|vpim) .

informix export INFORMIXDIR=/opt/cuma/informix export INFORMIXSERVER=mcs export PATH=$PATH:/opt/cuma/informix/bin cd $INFORMIXDIR/bin dbexport cumcsdb -ss -o /tmp/cumabk Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-5 .4 to Release 3. cd /opt/cuma/conf cp -R admin /tmp/cumabk/ Step 6 Back up the database startup script file /etc/init. Step 3 Log in as an "informix" user and create a backup directory for the database export: su . The default $CUMAROOT is /opt/cuma. Enterprise Server. upgrade the Cisco Unified Mobility Advantage Enterprise Server and Cisco Unified Mobility Advantage Proxy Server applications only. The following examples use /opt/cuma.4 to Release 3. • Complete Preinstallation Steps • Install the Server • Apply Changes • Complete Upgrade Tasks Complete Preinstallation Steps Procedure Step 1 Log in as root on the machine where Cisco Unified Mobility Advantage Enterprise Server is installed.d/cuma_db /tmp/cumabk/ Step 7 Stop the Cisco Unified Mobility Advantage servers and take an export dump of the database by executing the following commands as an "informix" user on the server where the database is installed: su .0.informix mkdir /tmp/cumabk Step 4 As root. Node Manager Server.d/cuma_db: cp /etc/init.0. Do not upgrade the operating system. Step 2 Open a command terminal. stop the Cisco Unified Mobility Advantage servers (Proxy Server.9 Upgrade Release 3.9. Replace /opt/cuma with your install directory.0.0.0. and Managed Server): /sbin/service cuma_proxy stop /sbin/service cuma_cuma stop /sbin/service cuma_nm stop /sbin/service cuma_admin stop Step 5 Back up the configuration files located under $CUMAROOT/conf/admin/ directory.0.9 To upgrade Cisco Unified Mobility Advantage from Release 3.4 to Release 3. Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3.

bin -DIDS=false Step 3 Restore the backed up configuration files to the new install location: cd /tmp/cumabk cp -R admin /opt/cuma/conf/ cp orative.0./install. cd $cd_image_root/Disk1 . install the Cisco Unified Mobility Advantage Enterprise Server Release 3.jar /opt/cuma/jboss-4. The following example is for Cisco Unified Communications Manager version 6.d/ Step 4 Register the database so that is starts automatically.4 without uninstalling the underlying database by invoking the uninstaller program using the following command: /opt/cuma/Uninstall/uninstall -DIDS=false -i silent Step 2 As root.keystore /opt/cuma/conf cp cuma_db /etc/init.1sp1/server/cuma/lib/ Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-6 OL-15528-02 .9 Step 8 Back up the orative.0.0: cp /opt/cuma/var/jtapi/6/cisco_jtapi-6. and then restart the database if it has not already been started: /sbin/chkconfig -add cuma_db /sbin/service cuma_db start Apply Changes Procedure Step 1 Copy the jtapi jar file that corresponds to the version of Cisco Unified Communications Manager (CallManager) installed in your system to the lib directory on the Managed Server.9 without reinstalling the database: Caution You must be running an X-client if you are installing remotely. use WRQ Reflection.0.0. Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3.keystore file on the Managed Server to a temporary location: cp /opt/cuma/conf/orative.keystore /tmp/cumabk/ Install the Server Procedure Step 1 Log in as root and uninstall the Cisco Unified Mobility Advantage Enterprise Server Release 3. If you need an X-client.4 to Release 3.0.

OAR files.0. and then start the Proxy Server. Complete Upgrade Tasks Procedure Step 1 Log in to the Cisco Unified Mobility Advantage Admin Portal.OAR files in the Admin Portal. http://mycompany.9.9 Step 2 Start the Cisco Unified Mobility Advantage Admin Server and Node Manager Server. Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3. Step 5 Uninstall Cisco Unified Mobility Advantage Release 3.0.4 to Release 3. You may need to download this file to your desktop machine first before uploading it to the server. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-7 .0. Step 6 Make sure the Managed Server is running. For example.0. page A-1. Use the old SSL keystore file and ports that you originally used for the Proxy Server installation. This must be done even if there are no new .keystore file that you backed up earlier to the server. Step 3 Upload the Cisco Unified Mobile Communicator . and then install Release 3. See Manage the Servers.4 from the Proxy Server.com:7080/adminportal. Step 4 Start the Managed Server. Step 2 Upload the orative.

0. Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3.4 to Release 3.9 Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-8 OL-15528-02 .0.

4. A P P E N D I X A Maintenance This appendix describes how to manage the Cisco Unified Mobility Advantage servers. Managed Server 3. Proxy Server 2. Start Sequence for Cisco Unified Mobility Advantage Servers Cisco Unified Mobility Advantage servers must be started in this sequence: 1. Admin Server Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 A-1 . Manage the Servers This section describes the process for starting or stopping Cisco Unified Mobility Advantage servers. For more information about managing the servers. Node Manager Server 4. the Managed Server can be started. Managed Server—After the Admin Server is able to request the Node Manager to start the Managed Server. Node Manager Server—The Admin Server starts the Managed Server with a command to the Node Manager Server. Admin Server—The Admin Server is responsible for starting and stopping the Managed Server. Stop Sequence for Cisco Unified Mobility Advantage Server Cisco Unified Mobility Advantage servers must be stopped in this sequence: 1. and the Node Manager server has been started (so that it can carry out the request). 2. and uninstall Cisco Unified Mobility Advantage. Proxy Server—After the other servers are started. see the Cisco Unified Mobility Advantage Administration Guide. 3. the Proxy Server can be started.

2. Enter this command in the terminal window: /sbin/service cuma_admin stop The Admin Server stops when the “OK” message appears. Cisco Unified Mobility Advantage Installation and Upgrade Guide A-2 OL-15528-02 . Stop the Node Manager Server 1. Open a new command terminal. Open a new command terminal. See Stop Sequence for Cisco Unified Mobility Advantage Server. Start or Stop the Node Manager Server Do not stop the Node Manager Server until the Proxy Server and Managed Server are stopped. Appendix A Maintenance Manage the Servers Start or Stop the Admin Server Do not stop the Admin Server until all other servers are stopped. To start or stop the Node Manager Server. Table A-2 Start or Stop the Node Manager Server Action Procedure Start the Node Manager Server 1. Stop the Admin Server 1. follow the steps in Table A-2. 2. Enter this command in the terminal window: /sbin/service cuma_nm stop The Node Manager Server stops when the “OK” message appears. 2. page A-1 for the proper sequence for stopping Cisco Unified Mobility Advantage servers. See Stop Sequence for Cisco Unified Mobility Advantage Server. Log in as root to the system that is hosting the Node Manager Server. follow the steps in Table A-1. Enter this command in the terminal: /sbin/service cuma_nm start The Node Manager Server starts when the “OK” message appears. 3. Enter this command in the terminal: /sbin/service cuma_admin start The Admin Server starts when the “OK” message appears. 3. Log in as root to the system that is hosting the Admin Server. 2. Table A-1 Start or Stop the Admin Server Action Procedure Start the Admin Server 1. To start or stop the Admin Server. page A-1 for the proper sequence for stopping Cisco Unified Mobility Advantage servers. Follow steps 1-2 above. Follow steps 1-2 above.

Select Control Server under Cisco. Follow steps 1-2 above. Select Server Controls. Enter this command in the terminal: /sbin/service cuma_proxy start The Proxy Server starts when the “OK” message appears. 2. follow the steps in Table A-3. Table A-4 Start or Stop the Proxy Server Action Instructions Start the Proxy Server 1. 4. follow the steps in Table A-4. Table A-3 Start or Stop the Managed Server Action Instructions Start the Managed Server 1. The Managed Server starts when Server Status changes to Not Running. The Managed Server starts when Server Status changes to Running. See Stop Sequence for Cisco Unified Mobility Advantage Server. Enter this command in the terminal window: /sbin/service cuma_proxy stop The Proxy Server stops when the “OK” message appears. Appendix A Maintenance Manage the Servers Start or Stop the Managed Server Do not stop the Managed Server until the Proxy Server is stopped. Select Start next to Change Status. Start or Stop the Proxy Server To start or stop the Proxy Server. Stop the Managed Server 1. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 A-3 . 3. page A-1 for the proper sequence for stopping Cisco Unified Mobility Advantage servers. Open a new command terminal. To start or stop the Managed Server. Log in as root to the system that is hosting the Proxy Server. 2. 2. Follow steps 1-3 above. 2. Log in to the Cisco Unified Mobility Advantage Admin Portal. 3. Select Stop next to Change Status. Stop the Proxy Server 1.

Step 3 Open a new command terminal. (For example. enter: /opt/cuma/Uninstall/uninstall When Cisco Unified Mobility Advantage is removed. add the following parameter to the uninstall command: -i silent. To remove these files. To uninstall Cisco Unified Mobility Advantage: Procedure Step 1 Make sure all Cisco Unified Mobility Advantage servers are stopped. The following instructions execute a standard graphical uninstaller program. Appendix A Maintenance Uninstall Cisco Unified Mobility Advantage Uninstall Cisco Unified Mobility Advantage Warning Removing Cisco Unified Mobility Advantage removes installer files and database and configuration information. To remove Cisco Unified Mobility Advantage without using the graphical uninstaller program. Step 4 Enter this command where $cuma_root is the install directory: $cuma_root/Uninstall/uninstall For example. some files may remain. $cuma_root/Uninstall/uninstall -i silent). if Cisco Unified Mobility Advantage is installed in /opt/cuma. Cisco Unified Mobility Advantage Installation and Upgrade Guide A-4 OL-15528-02 . delete the install directory after uninstalling the software. These include log files that are created after installation. Step 2 Log in to the system that is hosting Cisco Unified Mobility Advantage.

Final Certificate Certificate that is loaded onto the server that enables SSL security.2. location and password information. Intermediate Certificate File that is downloaded from the VeriSign web site. Intermediate and Signed Certificate files. Certificate Signing Request File generated using the Keystore file and is copied into an online form (CSR) at the VeriSign web site as part of the certificate generation process. A P P E N D I X B SSL Certificate Process This appendix provides additional information for installing SSL Certificates on Cisco Unified Mobility Advantage release 3. • Understanding the Terminology. Table B-1 SSL Certificate Terminology Field Definition Keystore File File generated by the Cisco Unified Mobility Advantage Administrator from the Cisco Unified Mobility Advantage Admin Portal.1. page B-1 • Understanding the Process. VeriSign requires that all SSL certificate installations utilize an intermediate certificate. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 B-1 . This file requires organizational. It is created from the Keystore. This file contains the private key generated using the Admin Portal and can optionally contain certificates issued by certificate authorities and any certificate chains. Signed Certificate Certificate received in an e-mail from VeriSign after you have submitted a CSR. page B-2 Understanding the Terminology These terms are used in the SSL certificate installation process.

page 4-17 – Request a Signed Certificate From VeriSign. page 4-19 – Upload Final Certificate on the Enterprise Server. page 4-17 – Generate the CSR for the Proxy Server. page 4-3 • Part 2 is completed after the Configuration Wizard and consists of these steps (see Complete the SSL Certificate Process. page 4-18 – Create Final SSL Certificate Files. page 4-20 Part 1 Overview This figure shows how SSL certificate terms relate to the options that appear during the first part of the process (running the Configuration Wizard). Cisco Unified Mobility Advantage Installation and Upgrade Guide B-2 OL-15528-02 . Appendix B SSL Certificate Process Understanding the Process Understanding the Process The entire SSL certificate process is completed in two parts: • Part 1 is completed during the Configuration Wizard and consists of these steps: – Gather Required Information. page 4-2 – Generate Keystore File and Self-Signed Certificate for Enterprise Server. page 4-18 – Download an Intermediate Certificate from VeriSign. page 4-20 – Upload Final Certificate on the Proxy Server. page 4-17): – Generate the Keystore File for the Proxy Server.

Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 B-3 . Appendix B SSL Certificate Process Understanding the Process Part 2 Overview This figure shows how SSL certificate terms relate to the options that appear during the second part of the process (running the Admin Portal after installation and configuration is complete).

Appendix B SSL Certificate Process Understanding the Process Cisco Unified Mobility Advantage Installation and Upgrade Guide B-4 OL-15528-02 .

page C-2 • Solving Problems with Cisco Unified Mobile Communicator. page C-3 • FAQs. Procedure Step 1 Use a tool such as PuTTY to SSH to the Cisco Unified Mobility Advantage server as the platform administrator using the login name and password you entered during the installation. For This Server Use This Command Admin server (runs the Admin Portal) file list admin * Node Manager server file list node_manager * Managed server file list cuma * Cisco Unified Mobility Advantage Administration Guide OL-15528-02 C-1 . A P P E N D I X C Troubleshooting and FAQs • Obtaining Log Files. Step 2 Use the command line interface (CLI) to enter the file list command to see the list of available log files. page C-1 • Solving Installation Problems. or Managed Server to assist with troubleshooting issues. page C-3 Obtaining Log Files You can view the log file associated with the Cisco Unified Mobility Advantage Admin server. Node Manager server.

Solution Check the log files for errors. Solving Installation Problems • All Problems. Appendix C Troubleshooting and FAQs Solving Installation Problems Step 3 View a log file: To For This Server Use This Command Download a log file Admin Server file get admin * admin. To find relevant information in the logs. See Obtaining Log Files. search for “exception” until you find one with a keyword that may be related to the problem you are experiencing.log Managed Server file get cuma cuma. Cisco Unified Mobility Advantage Administration Guide C-2 OL-15528-02 . Obtain an LDAP browser and attempt to connect to the OU using the same credentials. The most likely cause is a bad LDAP path or password for the read-only account.log Tail a log file Admin Server file tail admin admin. page C-1.log (You must use SFTP) Node Manager Server file get node_manager node_manager. Possible Cause The Cisco Unified Mobility Advantage Enterprise Server is unable to connect to Active Directory. Cisco Unified Mobility Advantage Enterprise Server Does Not Start Problem The Cisco Unified Mobility Advantage Enterprise Server does not start (the server status changes from “Stopped” to “Starting” to “Stopped”).log (View the last few lines Node Manager Server file tail node_manager node_manager. page C-2 All Problems Problem All problems. Solution Verify server address and port number. It may also be a basic connectivity issue.log of a log file in real time) Managed Server file tail cuma cuma. page C-2 • Cisco Unified Mobility Advantage Enterprise Server Does Not Start.log End the tail All Press Control-C (Stop viewing the tail) Step 4 Search in the log file for exception until you find an exception associated with a keyword that indicates the source of the problem.

Is the proxy server required? A. The Cisco Unified Mobility Advantage server can attach to a single Cisco Unified Communications Manager cluster. and Mobile Communicator problems. Yes. Cisco Unified Mobility Advantage Administration Guide OL-15528-02 C-3 . page C-5 Cisco Unified Mobility Advantage FAQs Q. the proxy server is required. Appendix C Troubleshooting and FAQs Solving Problems with Cisco Unified Mobile Communicator Solving Problems with Cisco Unified Mobile Communicator See the Cisco Unified Mobility Advantage Administration Guide for troubleshooting information related to user activation. Cisco Unified Mobility Advantage does not integrate with the above systems in this release. Does Cisco Unified Mobility Advantage integrate with: • Cisco Unified Presence? • Cisco Unity Connection? A. For systems with Cisco Mobility Manager 4. Q.x deployed on an external server (that is. No. The server supports up to 1. page C-3 • Cisco Unified Mobile Communicator FAQs. Q. Can Cisco Unified Mobility Advantage be deployed co-resident with Cisco Unified Communications Manager or Cisco Unified Mobility? A. How many users does the Cisco Unified Mobility Advantage server support? How many mobile clients can attach to the Cisco Unified Mobility Advantage server? A. No. Q. Can Cisco Unified Mobility Advantage servers be clustered together? A. How many Cisco Unified Mobility Advantage servers can be attached to a Cisco Unified Communications Manager cluster? A. Q. Cisco Unified Mobility Advantage cannot be deployed co-resident with Cisco Unified Communications Manager. Q. Cisco Unified Mobility Advantage may be deployed co-resident with Cisco Mobility Manager.x or 5. earlier versions of Cisco Unified Mobility). installation. FAQs • Cisco Unified Mobility Advantage FAQs. Cisco Unified Mobility Advantage does not support redundancy or clustering capabilities in this release.000 simultaneous users.

Cisco Unified Mobile Communicator also utilizes robust security mechanisms such as single sign on (SSO) authentication and SSL-based encryption to provide end-to-end protection for both the user data and the corporate network. it scans a user's calendar in Exchange. Cisco Unified Mobility Advantage does not rely on MeetingPlace to send calendar notifications. Q. Is the Cisco Unified Mobility Advantage system secure? A. looks for a special MeetingPlace attribute.2 or higher. Yes. you must add and configure one Exchange adapter for each Exchange server. if found. Third-party reporting tools are recommended for analysis and reporting. Cisco Unified Mobility Advantage runs in the corporate data center securely behind the firewall. How do I configure the Active Directory adapter to bulk activate a large group of users present in different Active Directory OUs? A. Q. What version of MeetingPlace Express is supported? A. Q. Q. I have users spread across various Exchange servers. VMWare is not supported in this release. time. How long are text messages retained on the Cisco Unified Mobility Advantage server? A. Yes. No. Yes. instead. do I have to configure them all on Cisco Unified Mobility Advantage? A. Does Cisco Unified Mobility Advantage support logging? A. sends an alert to Mobile Communicator. In the search base of the Active Directory adapter. Other security mechanisms include administrative capabilities that allow an IT manager to wipe out data on a remote handset in case a mobile phone is ever lost or stolen. Q. Is Cisco Unified Mobility Advantage compatible with: • Cisco Unified Communications Manager Express? • IBM Lotus Domino or Lotus Notes? • Third-party IP-telephony systems? • Third-party voice mail systems? A. MeetingPlace Express version 1. Cisco Unified Mobility Advantage is not compatible with the above systems in this release. Is Cisco Unified Mobility Advantage supported with VMWare? A. sender) in its database until the user deletes the message in Mobile Communicator. Cisco Unified Mobility Advantage Administration Guide C-4 OL-15528-02 . Appendix C Troubleshooting and FAQs FAQs Q. No. specify the parent of all the OUs. or add as many Active Directory adapters as the number of OUs from which you are planning to activate users. The Cisco Unified Mobility Advantage server keeps the complete text message along with its header info (date. logs are available for message and communications traffic from the Cisco Unified Mobility Advantage server. and. Q. Q.

How does Cisco Unified Mobile Communicator get deployed on a handset? A. Depending upon the type of handset. What type of wireless data plan is required? A. Cisco recommends that users subscribe to "unlimited" data service when available. These can be on the same or different mobile operators. Do employees need to use the same service provider? A.com login ID is required to access this guide.1 (S60 3rd Edition) mobile phones and recent BlackBerry (8700 series or newer) devices running Java. Once installed on the handset. However. Q. Where can I get information about handset and mobile operator support? A.cisco. Mobile Communicator supports multiple mobile phones per user.html Q. users must have packet data service in the country into which they travel. Bluetooth or infrared technology. Users should also be aware that data roaming tariffs can vary widely between countries. Where can I go to get information about Mobile Communicator? A. Yes. Mobile Communicator supports multiple mobile service providers simultaneously. users can travel internationally with Mobile Communicator.cisco. the Mobile Communicator software may be downloaded to the handset using over-the-air methods or by using a data cable. Q. Q. Does Cisco Unified Mobile Communicator work internationally? A. Future releases will support Microsoft Windows Mobile Standard Edition.com/en/US/products/ps7271/index. Yes. Refer to the relevant support documentation section on Cisco. http://www. Q. the configuration settings and preferences for a user are sent to Mobile Communicator from the User Portal. No. Cisco Unified Mobile Communicator is provisioned to the user handset from the User Portal. Appendix C Troubleshooting and FAQs FAQs Cisco Unified Mobile Communicator FAQs Q.com for specific compatibility information and currently supported mobile phones.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/ CUMC_Mobile_Operator_Support_Guide.html Q. Can a user have multiple mobile phones with Cisco Unified Mobile Communicator? A. Where are the user guides located? A.com/en/US/products/ps7271/products_user_guide_list. Mobile Communicator requires that packet data service is enabled on the mobile phone.cisco.pdf A Cisco. http://www. Where can I download Cisco Unified Mobile Communicator? A. Cisco Unified Mobile Communicator supports Symbian OS version 9. Q.com/cgi-bin/tablebuild. Which mobile operating systems are supported by Cisco Unified Mobile Communicator? A.pl/CUMC Search under Unified Communications Applications. Q. Q.cisco. http://www. http://www. Cisco Unified Mobility Advantage Administration Guide OL-15528-02 C-5 . This allows standard Internet Protocol service across the operator’s data network.

How can users download personal and corporate contacts and phone numbers to Mobile Communicator? A. These contacts are automatically synchronized with the Mobile Communicator Directory. Mobile Communicator provides a remote search capability that allows users to access both personal and corporate contacts from the mobile phone. Once the search is complete. Q. Cisco Unified Mobility Advantage Administration Guide C-6 OL-15528-02 . Identify and select personal and corporate contacts from the Mobile Communicator User Portal. Mobile Communicator accesses personal contact information from contacts stored in Outlook using secure integration with Microsoft Exchange. Can users access contacts who are not currently on the mobile phone? A. How does the Directory access personal contacts? A. or add the contact information to the Mobile Communicator Directory. Q. users can call or send a message to the person. Yes. Appendix C Troubleshooting and FAQs FAQs Q.

required platforms 1-2 installation 3-3 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 IN-1 . 1-2 stopping A-1 communication ports. requirement 2-2 configuration 4-1 Cisco Unified Communications Manager installation 3-3 preinstallation settings 2-6. A-3 stopping A-2 Cisco Unified Mobility Advantage servers architecture. Cisco Unified Mobility Advantage B 1-1 conferencing system. requirement 2-2 browser requirements 2-2 E C e-mail/groupware. determining 2-8 components. INDEX A Cisco Unified Mobility Advantage Operating System. Cisco Unified Mobility Advantage starting A-1 1-1. requirement 2-2 BlackBerry Enterprise Server Configuration Wizard. requirement 2-2 Cisco Media Convergence Server(s) 2-1 Enterprise Server Cisco Unified CallManager. 6-6 enterprise services. starting 4-1 configuring 2-3 corporate directory. determining 2-12 upgrading 6-1 Cisco Unified Mobility Advantage Enterprise Serv- er H components 1-1 configuration 4-1 hardware. requirement 2-2 requirement 2-2 corporate IP PBX. obtaining information 2-4 requirement 2-2 enterprise services. requirements 2-2 Cisco Unified Mobile Communicator 1-3 Cisco Unified Mobility Advantage components 1-1 F installing 3-3 uninstalling A-4 firewall ports. installation 3-1 Admin Portal. logging in to 4-1 Cisco Unified Mobility Advantage Proxy Server Admin Server 1-1 1-1 ports 2-9 installation 5-1 starting A-2 starting 5-3.

requirement 2-2 P ports Admin Server 2-9 Managed Server 2-8 Node Manager Server 2-10 Proxy Server 2-11 ports. installation 3-1 overview. Index I ports 2-11 starting A-3 installation stopping A-3 Enterprise Server 3-3 Operating System 3-1 overview 1-4 R Proxy Server 5-1 required platforms 1-2 requirements M browser 2-2 enterprise services 2-2. installation 1-4 voicemail system. Cisco Unified Mobility Advantage 1-1 V overview. mobile data network 1-3 1-3 SSL Certificates overview 4-2 process overview B-1 N requirements 4-2 start servers A-1 Node Manager Server 1-1 stop servers A-1 ports 2-10 starting A-2 stopping A-2 U uninstalling Cisco Unified Mobility Advantage A-4 O upgrading Cisco Unified Mobility Advantage 6-1 Operating System. overview service providers. communication and firewall 2-8 preinstallation tasks 2-1 Proxy Server installation 5-1 Cisco Unified Mobility Advantage Installation and Upgrade Guide IN-2 OL-15528-02 . 2-4 Managed Server 1-1 ports 2-8 starting A-3 S stopping A-3 mobile data network service providers.