Cisco Unified Mobility Advantage Installation and Upgrade Guide

Release 3.1.2 Revised Date: April 10, 2009

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

Text Part Number: OL-15528-02

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0807R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. Cisco Unified Mobility Advantage Installation and Upgrade Guide © 2008 Cisco Systems, Inc. All rights reserved.

CONTENTS
Preface
vii vii vii viii ix

Audience

Organization

Related Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview ix Document Conventions
1
ix

CHAPTER

Introduction

1-1

Cisco Unified Mobility Advantage Components 1-1 Cisco Unified Mobility Advantage Enterprise Server 1-1 Cisco Unified Mobility Advantage Proxy Server 1-1 Architecture 1-2 Enterprise Services 1-3 Mobile Data Network Service Providers 1-3 Cisco Unified Mobile Communicator 1-3 Overview of Installation Tasks
2
1-4

CHAPTER

Preinstallation Tasks

2-1 2-1

Install Cisco Media Convergence Servers Verify Browser Requirements Verify Enterprise Services
2-2 2-2

Configure the BlackBerry Enterprise Server 2-3 Configure IT Policies 2-3 Configure Software Configuration Policies 2-4 Obtain Enterprise Services Information 2-4 Microsoft Active Directory 2-4 Microsoft Exchange 2-5 Cisco Unity 2-6 Cisco Unified Communications Manager 2-6 Call Log Integration for Cisco Unified Mobility Advantage Username and Password Considerations 2-7 Determine Communication and Firewall Ports
2-8

2-7

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Contents

Communication Ports 2-8 Managed Server Ports 2-8 Admin Server Ports 2-9 Node Manager Server Ports 2-10 Proxy Server Ports 2-11 Firewall Ports 2-12 External Firewall Ports 2-12 Internal Firewall Ports 2-12
3

CHAPTER

Installation

3-1 3-1 3-3

Install Cisco Unified Mobility Advantage Operating System Verify Server Status 3-5 Admin Server 3-5 Node Manager Server
4

Install the Cisco Unified Mobility Advantage Enterprise Server

3-6

CHAPTER

Configuration

4-1 4-1

Log in to the Cisco Unified Mobility Advantage Admin Portal

Run the Configuration Wizard 4-2 SSL Certificate Management 4-2 Gather Required Information 4-2 Generate Keystore File and Self-Signed Certificate for Enterprise Server Enterprise Configuration 4-4 Corporate Directory Server 4-4 Personal Contact Server 4-8 Call Control Server 4-10 System Configuration 4-13 Server Setup 4-14 Handset Platform Management 4-16 Summary 4-16 Start the Managed Server
4-17

4-3

Complete the SSL Certificate Process 4-17 Generate the Keystore File for the Proxy Server 4-17 Generate the CSR for the Proxy Server 4-17 Request a Signed Certificate From VeriSign 4-18 Download an Intermediate Certificate from VeriSign 4-18 Create Final SSL Certificate Files 4-19 Upload Final Certificate on the Enterprise Server 4-20 Upload Final Certificate on the Proxy Server 4-20
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4 to Release 3.0.0.Contents CHAPTER 5 Proxy Server Installation 5-1 5-1 Install the Cisco Unified Mobility Advantage Proxy Server Verify the Proxy Server Status Post-Installation Tasks 6 5-3 5-3 CHAPTER Upgrade Cisco Unified Mobility Advantage Upgrade Release 3.0.2 6-1 Complete Preinstallation Steps 6-1 Install the Server 6-3 Apply Changes 6-3 Complete Upgrade Tasks 6-4 Upgrade Release 3.9 to Release 3.9 6-5 Complete Preinstallation Steps 6-5 Install the Server 6-6 Apply Changes 6-6 Complete Upgrade Tasks 6-7 6-1 APPENDIX A Maintenance A-1 Manage the Servers A-1 Start Sequence for Cisco Unified Mobility Advantage Servers A-1 Stop Sequence for Cisco Unified Mobility Advantage Server A-1 Start or Stop the Admin Server A-2 Start or Stop the Node Manager Server A-2 Start or Stop the Managed Server A-3 Start or Stop the Proxy Server A-3 Uninstall Cisco Unified Mobility Advantage B A-4 APPENDIX SSL Certificate Process B-1 B-1 Understanding the Terminology Understanding the Process Part 1 Overview B-2 Part 2 Overview B-3 C B-2 APPENDIX Troubleshooting and FAQs Obtaining Log Files C-1 C-1 Solving Installation Problems C-2 All Problems C-2 Cisco Unified Mobility Advantage Enterprise Server Does Not Start C-2 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 v .1.

Contents Solving Problems with Cisco Unified Mobile Communicator FAQs C-3 Cisco Unified Mobility Advantage FAQs C-3 Cisco Unified Mobile Communicator FAQs C-5 INDEX C-3 Cisco Unified Mobility Advantage Installation and Upgrade Guide vi OL-15528-02 .

“Preinstallation Tasks” Chapter 3. Microsoft Active Directory. and Microsoft Exchange. and upgrade Cisco Unified Mobility Advantage. “Proxy Server Installation” Chapter 6. “Maintenance” Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 vii . Organization This manual is organized as follows: Chapter 1.Preface Cisco Unified Mobility Advantage Installation and Upgrade Guide provides the information you need to understand. Audience Network engineers or system administrators should review this guide to learn the steps required to properly set up Cisco Unified Mobility Advantage on the network. and run the Installation Wizard to begin the Cisco Unified Mobility Advantage installation Describes how to run the Configuration Wizard and configure Cisco Unified Mobility Advantage Describes how to install the Cisco Unified Mobility Advantage Proxy Server Describes how to upgrade the Cisco Unified Mobility Advantage Enterprise Server and Cisco Unified Mobility Advantage Proxy Server from a previous release to a current release Describes how to start and stop Cisco Unified Mobility Advantage servers and how to uninstall Cisco Unified Mobility Advantage Chapter 4. “Configuration” Chapter 5. Caution The tasks described are administration-level tasks. “Introduction” Chapter 2. The person responsible for the installation should be familiar with Cisco Unified Communications Manager. “Installation” Provides an overview of Cisco Unified Mobility Advantage and how to install it on the network Describes the tasks required prior to installation Describes how to install the Cisco Unified Mobility Advantage Operating System. “Upgrade Cisco Unified Mobility Advantage” Appendix A. install. configure.

Preface

Appendix B, “SSL Certificate Process” Appendix C, “Troubleshooting and FAQs”

Provides an overview of the process required to obtain an SSL certificate for Cisco Unified Mobility Advantage. Describes how to troubleshoot installation problems and provides answers to frequently asked questions

Related Documentation
For more information about Cisco Unified Mobility Advantage, refer to these publications:
Cisco Unified Mobility Advantage

These publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7270/tsd_products_support_series_home.html
• • • • •

Cisco Unified Mobility Advantage Installation and Upgrade Guide Cisco Unified Mobility Advantage Administration Guide Release Notes for Cisco Unified Mobility Advantage Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices Release Notes for Cisco Unified Mobile Communicator for Symbian OS Phones

Cisco Unified Mobile Communicator

These publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html
• • • • • •

Cisco Unified Mobile Communicator Quick Start Guide for BlackBerry Devices Cisco Unified Mobile Communicator User Guide for BlackBerry Devices Cisco Unified Mobile Communicator Quick Start Guide for Symbian OS Phones Cisco Unified Mobile Communicator User Guide for Symbian OS Phones Cisco Unified Mobile Communicator Quick Reference for Symbian OS Phones Cisco Unified Mobile Communicator User Portal Guide

Cisco Unified Communications Manager Administration

These publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html • Cisco Unified Communications Manager Administration Guide • Cisco Unified Communications Manager System Guide • Cisco Unified Communications Manager Security Guide

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Preface

Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.

Document Conventions
This document uses the following conventions: Convention boldface font italic font [ ] {x|y|z} [x|y|z] string
screen

Description Commands and keywords are in boldface. Arguments for which you supply values are in italics. Elements in square brackets are optional. Alternative keywords are grouped in braces and separated by vertical bars. Optional alternative keywords are grouped in brackets and separated by vertical bars. A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

font font

Terminal sessions and information the system displays are in screen font. Information you must enter is in boldface screen font. Arguments for which you supply values are in italic screen font. The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key. Nonprinting characters, such as passwords are in angle brackets.

boldface screen

italic screen font ^ < >

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Preface

Note

Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Caution

Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following convention:

Warning

IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS

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CH A P T E R

1

Introduction
Cisco Unified Mobility Advantage is part of the Cisco Unified Communications family of products. Cisco Unified Mobility Advantage is the server in the enterprise that Cisco Unified Mobile Communicator clients connect to, via a proxy server. Cisco Unified Mobility Advantage is deployed behind the enterprise firewall and serves as the integration point for all enterprise services.

Cisco Unified Mobility Advantage Components
Cisco Unified Mobility Advantage consists of two servers:
• •

Cisco Unified Mobility Advantage Enterprise Server Cisco Unified Mobility Advantage Proxy Server

Note

Both servers are required. The servers must be installed on a one-to-one basis (for each Cisco Unified Mobility Advantage Enterprise Server installed, one Cisco Unified Mobility Advantage Proxy Server must be installed).

Cisco Unified Mobility Advantage Enterprise Server
The Cisco Unified Mobility Advantage Enterprise Server consists of these components:
• • • •

Managed Server—this server manages the communication with Cisco Unified Mobile Communicator and runs the Cisco Unified Mobile Communicator User Portal. Admin Server—this server runs the Cisco Unified Mobility Advantage Admin Portal for management of Cisco Unified Mobility Advantage. Node Manager Server—this server is used for utility operations such as starting and stopping the Managed Server. Cisco Unified Mobility Advantage Database

Cisco Unified Mobility Advantage Proxy Server
The Cisco Unified Mobility Advantage Proxy Server acts as a proxy and manages the secure communications between Cisco Unified Mobile Communicator and the Cisco Unified Mobility Advantage Enterprise Server. The Proxy Server is located on a separate machine within the DMZ.

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1-1

page 2-1 for more information. Figure 1-1 shows how Cisco Unified Mobility Advantage works with components in the network. See Install Cisco Media Convergence Servers. Figure 1-1 Cisco Unified Mobility Advantage Architecture DMZ Outer firewall Inner firewall Cisco Unified Mobility Advantage Enterprise Server MA Enterprise Services MobileData Network GPRS data channel Cisco Unified Mobility Advantage Proxy Server MA Directory Managed Server MA Voice mail Email Admin Server Cisco Unifited Mobile Communicator MA Collaboration Call Control M 183311 PSTN Voice Channel Node Manager Server Cisco Unified Mobility Advantage Installation and Upgrade Guide 1-2 OL-15528-02 .Chapter 1 Architecture Introduction Architecture Install Cisco Unified Mobility Advantage Enterprise Server on one of these platforms: • • Cisco MCS 7845-H2 Media Convergence Server Cisco MCS 7845-I2 Media Convergence Server Cisco MCS 7825-H2 Media Convergence Server Cisco MCS 7825-H3 Media Convergence Server Cisco MCS 7825-I2 Media Convergence Server Cisco MCS 7825-I3 Media Convergence Server Install Cisco Unified Mobility Advantage Proxy Server on one of these platforms: • • • • Warning The Cisco Media Convergence Servers must be installed in your network before you install Cisco Unified Mobility Advantage.

Note See the Release Notes for your client platform for the list of supported model numbers.Chapter 1 Introduction Architecture Enterprise Services The enterprise services that Cisco Unified Mobility Advantage integrates with must already be installed within the network. For more information on Cisco Unified Mobile Communicator installation. See Obtain Enterprise Services Information. Mobile Data Network Service Providers Cisco Unified Mobility Advantage is designed to work with multiple service providers.html Cisco Unified Mobile Communicator Cisco Unified Mobile Communicator is installed on mobile phones. After Cisco Unified Mobility Advantage installation is complete. For more information. and for important information pertaining to installation. page 2-4 for the list of services that are compatible with Cisco Unified Mobility Advantage. see the Cisco Unified Mobility Advantage Administration Guide and the Cisco Unified Mobile Communicator Quick Start Guide for your specific mobile phone. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 1-3 . This release of Cisco Unified Mobile Communicator supports the following client platforms: • • RIM BlackBerry devices Symbian OS phones Future releases of Cisco Unified Mobile Communicator will support additional client platforms.cisco. Cisco Unified Mobile Communicator can be installed and provisioned on a mobile phone. refer to the Cisco Unified Mobility Advantage URL: http://www.com/en/US/products/ps7270/tsd_products_support_series_home.

Choose communication and firewall ports. Task 3 Install the Cisco Unified Mobility Advantage Proxy Server (Chapter 5. Configure the BlackBerry Enterprise Server (optional. see the Cisco Unified Mobility Advantage Administration Guide.Chapter 1 Overview of Installation Tasks Introduction Overview of Installation Tasks The following tasks are required to install Cisco Unified Mobility Advantage: Task 1 Complete the preinstallation tasks (Chapter 2. Install the Cisco Unified Mobility Advantage Proxy Server application. c. b. e. required only if supporting Cisco Unified Mobile Communicator on BlackBerry devices). “Preinstallation Tasks”): a. Task 2 Install the Cisco Unified Mobility Advantage Enterprise Server: a. “Installation”). b. c. Cisco Unified Mobility Advantage Installation and Upgrade Guide 1-4 OL-15528-02 . Install the Cisco Unified Mobility Advantage Enterprise Server application (Chapter 3. Verify browser requirements. Copy the final certificate file for the Proxy Server to the system. Install the Cisco Unified Mobility Advantage Operating System on the Cisco Media Convergence Server that will be hosting the Cisco Unified Mobility Advantage Enterprise Server (Chapter 3. “Installation”). “Proxy Server Installation”): a. f. “Configuration”). Install the Cisco Unified Mobility Advantage Operating System on the Cisco Media Convergence Server that will be hosting the Cisco Unified Mobility Advantage Proxy Server. Obtain enterprise services information. Task 4 Install Cisco Unified Mobile Communicator on end user phones. d. For instructions. b. Install the Cisco Media Convergence Servers that will be hosting the Cisco Unified Mobility Advantage Enterprise Server and the Cisco Unified Mobility Advantage Proxy Server. c. Run the Configuration Wizard and configure the Cisco Unified Mobility Advantage Enterprise Server (Chapter 4. Verify enterprise services that integrate with Cisco Unified Mobility Advantage.

See Install Cisco Unified Mobility Advantage Operating System. make sure that: • Each Media Convergence Server has a static IP address Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-1 .CH A P T E R 2 Preinstallation Tasks This chapter describes the preinstallation tasks that you must complete before you install Cisco Unified Mobility Advantage: • • • • • • Install Cisco Media Convergence Servers Verify Browser Requirements Verify Enterprise Services Configure the BlackBerry Enterprise Server Obtain Enterprise Services Information Determine Communication and Firewall Ports Install Cisco Media Convergence Servers The Cisco Unified Mobility Advantage Enterprise Server must be installed on one of these platforms: • • Cisco MCS 7845-H2 Media Convergence Server Cisco MCS 7845-I2 Media Convergence Server Cisco MCS 7825-H2 Media Convergence Server Cisco MCS 7825-H3 Media Convergence Server Cisco MCS 7825-I2 Media Convergence Server Cisco MCS 7825-I3 Media Convergence Server The Cisco Unified Mobility Advantage Proxy Server must be installed on one of these platforms: • • • • Warning You must install the Media Convergence Server(s) before you install Cisco Unified Mobility Advantage. See the Cisco Media Convergence Server Documentation for more information. page 3-1. Install the Cisco Unified Mobility Advantage Operating System on each Media Convergence Server. After the Media Convergence Servers are installed.

page 2-3.x Cisco MeetingPlace Express version 1.0 or later Mozilla Firefox 1. Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-2 OL-15528-02 . BlackBerry Enterprise Server version 4.1 with these items configured for use with Cisco Unified Mobility Advantage: • • IT Policies Software Configuration Policies See Configure the BlackBerry Enterprise Server.x Cisco Unity version 4.2 For systems supporting BlackBerry devices.0 or 5. Verify Enterprise Services Verify that the enterprise services in your network meet these requirements: Table 2-1 Enterprise Services Enterprise Service Corporate Directory E-mail/Groupware Corporate IP PBX Voicemail System Conferencing System BlackBerry Enterprise Server Requirement Active Directory 2000 or 2003 Microsoft Exchange 2000 or 2003 Cisco Unified Communications Manager version 6.Chapter 2 Verify Browser Requirements Preinstallation Tasks • The Media Convergence Server hosting the Cisco Unified Mobility Advantage Proxy Server has an Internet hostname that can be resolved by an external DNS server Verify Browser Requirements Verify that the computer that will be used to configure Cisco Unified Mobility Advantage after installation has one of these browser versions: • • Microsoft Internet Explorer 6. or Cisco Unified CallManager version 4.1.0 or later.5 or later The browser must have Macromedia Flash plug-in version 8.x or 5.

com Password—leave blank AT&T/Cingular: • • • Note If you have multiple GSM carriers.S. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Open the BlackBerry Manager and click BlackBerry domain.voicestream. Select affected IT Policy. and click Properties. these settings are: T-Mobile: • • • APN—wap. Click TCP Policy Group..cingular Username—wap@cingulargprs. Click Security Policy Group. In the U.com Username—leave blank Password—leave blank APN—wap. these values can be set to any value. For non-GSM carriers.Chapter 2 Preinstallation Tasks Configure the BlackBerry Enterprise Server Configure the BlackBerry Enterprise Server If your system is supporting Cisco Unified Mobile Communicator on BlackBerry devices. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-3 . Set Disallow Third Party Application Download to False. Click Global tab > Edit Properties link > IT Policy. configure these items on the BlackBerry Enterprise Server: • • IT Policies Software Configuration Policies Configure IT Policies Configure IT Policy settings on the BlackBerry Enterprise Server to enable the installation of third-party applications. Set the following values for each GSM carrier. you must create multiple IT policies with different values in this field.

You must also be able to reference the information as needed during the installation and configuration. Distinguished Name of a user in corporate directory server who has at least “Read Only” permissions in the corporate directory server.Chapter 2 Obtain Enterprise Services Information Preinstallation Tasks Configure Software Configuration Policies Configure the Software Configuration Policy settings on the BlackBerry Enterprise Server as shown in Table 2-2. You must obtain the information for each service and record this information as per the tables below. LDAP port of the corporate directory server. Select Policy and click Properties Set these properties: Table 2-2 Software Configuration Policies on the BlackBerry Enterprise Server Policy Disposition Internal Network Connection Setting Required Allowed Obtain Enterprise Services Information Before you install Cisco Unified Mobility Advantage. obtain information for the enterprise services in this section. Click the Software Configurations tab. Microsoft Active Directory Determine the values you will be using for these Active Directory settings and enter your information under Value in Table 2-3: Table 2-3 Microsoft Active Directory Settings Setting Hostname/IP Address Port Description Hostname or IP address of the corporate directory server. Click Manage Application Policies. Value Admin DN Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-4 OL-15528-02 . Cisco Unified Mobility Advantage uses this port to connect to the corporate directory for end user directory listing and searches. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Open the BlackBerry Manager and click BlackBerry domain. Default is 389.

This is the domain that end users use when logging into their Windows desktops. CORP. For example: DC=example. For example. Use SSL Determine whether or not Cisco Unified Mobility Advantage should use SSL to connect to the Exchange server. For example: OU=Sales.DC=example. Level in corporate directory server at which the Cisco Unified Mobility Advantage Enterprise Server will start a search for users for all of its searches. Outlook Web Access (OWA) port of the Exchange server. If you are deploying Cisco Unified Mobility Advantage for a specific organizational unit.DC=com If you are deploying Cisco Unified Mobility Advantage for the entire company.Chapter 2 Preinstallation Tasks Obtain Enterprise Services Information Table 2-3 Microsoft Active Directory Settings (continued) Setting Admin Password Searchbase Description Password of the above user in the corporate directory server. This port changes depending on whether or not SSL is used. you should have this value set to the base level for the company in your corporate directory server.DC=com Value Microsoft Exchange Determine the values you will be using for these Microsoft Exchange settings and enter your information under Value in Table 2-4: Table 2-4 Microsoft Exchange Settings Setting Hostname Port Description Hostname or IP address of the Exchange server. you may choose to have this be the base level for this organizational unit in your corporate directory server. Default is Yes Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-5 . Default for SSL—443 Default for non-SSL—80 Value Exchange Domain Domain for this instance of the Exchange server.

Value Version Username and Password Version of Cisco Unified Communications Manager. page 2-7 Username and Password Considerations. page 2-7 Cisco Unified Communications Manager Settings Setting Hostname Description Hostname or IP address of the Cisco Unified Communications Manager server(s). If you have more than one Cisco Unified Communications Manager server. Make sure that CTI services is enabled and running on all the hosts you enter in this field. Default is: . Username: Password: Username: Password: Username: Password: Username: Password: Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-6 OL-15528-02 . Value Use SSL Cisco Unified Communications Manager If you plan to use the optional Call Log feature. specify all the host names as a comma-separated list with no spaces.* Determine whether or not to use SSL for security between the Cisco Unified Mobility Advantage Enterprise Server and this instance of Exchange. determine the values you will be using for these Cisco Unified Communications Manager settings. and enter your information under Value in Table 2-6. Default is Yes.*?(UNITY|unity).Chapter 2 Obtain Enterprise Services Information Preinstallation Tasks Cisco Unity Determine the values you will be using for these Cisco Unity settings and enter your information under Value in Table 2-5: Table 2-5 Cisco Unity Settings Setting Voicemail System E-mail Description Enter the Cisco Unity e-mail regular expression that identifies the e-mail account used in the “from” field in voicemail messages for which the sender cannot be resolved by Unity. Related Topics • • Table 2-6 Call Log Integration for Cisco Unified Mobility Advantage. See “Username and Password Considerations” section on page 2-7 for more information. Up to four sets of user names and passwords for Cisco Unified Communications Manager users.

therefore. Cisco Unified Mobility Advantage uses the event to create a call log entry on the server and then synchronizes these with Mobile Communicator. Cisco Unified Communications Manager generates an event for the Cisco Unified Mobility Advantage server. A maximum of four user accounts can be created. Create one user account per 250 Cisco Unified Mobile Communicator users. contact phone number. These user accounts should be associated with the office phones of the users that are being enabled to use Cisco Unified Mobile Communicator. Cisco Unified Mobility Advantage needs to be configured with at least one (and up to four) user accounts that are CTI enabled and with the hostname of the Cisco Unified Communications Manager server running the CTI service. For calls that are placed from or received directly on the mobile phone. A call comes in or is placed by a IP phone corresponding with a Mobile Communicator phone. Cisco Unified Mobility Advantage monitors the desk phone using a CTI user. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-7 . Username and Password Considerations Before the Cisco Unified Mobility Advantage Enterprise Server can talk to the Cisco Unified Communications Manager server. To synchronize Mobile Communicator with a desk phone. the Cisco Unified Communications Manager server must be configured to contain at least one (and at the most four) application user accounts that are CTI-enabled. the mobile phone generates a local call log. 4. it must be able to uniquely identify the directory number of a user in Active Directory. For Cisco Unified Mobility Advantage to communicate with Cisco Unified Communications Manager. Cisco Unified Mobility Advantage also uses the Telephone Number field to match the data from the call log to a Mobile Communicator user. in the Cisco Unified CallManager Admin Portal. Each user monitors up to 250 lines. When creating a user on Cisco Unified CallManager version 4. Each user account can be assigned a maximum of 250 office phones to administer. This means that you cannot have duplicate telephone numbers configured inside Active Directory. read status and length. 2. The entry is sent to the Mobile Communicator client after the call is finished.Chapter 2 Preinstallation Tasks Obtain Enterprise Services Information Call Log Integration for Cisco Unified Mobility Advantage Call Logs are generated in Cisco Unified Communications Manager when a call is made to the desk phone of a user. otherwise.x. The exact number of user accounts to create in Cisco Unified Communications Manager depends on how many Cisco Unified Mobile Communicator users are activated on the system. The call log includes sender name. This process works as follows: 1. Unified Mobility Advantage will not be able to uniquely identify the users. Cisco Unified Mobility Advantage references Active Directory to know which user the call log should be sent to. The Cisco Unified Mobility Advantage Enterprise Server uses these accounts to monitor activities on the associated office phones to generate integrated call logs on Cisco Unified Mobile Communicator. 3. Note The Cisco Unified Mobility Advantage server generates call logs for calls placed from or received by the IP Phone only. check the “Enable CTI Application Use” check box that is on the User Configuration window for an existing or new user designated to be the Cisco Unified CallManager user. This CTI user is configured within Cisco Unified Communications Manager and is associated with the phone line of the Mobile Communicator user.

0. and Table 2-9 for each Cisco Unified Mobility Advantage Enterprise Server component (Managed Server. Default is 8080 Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. Table 2-8.) Determine Communication and Firewall Ports Determine which communication and firewall ports the Cisco Unified Mobility Advantage Server and Cisco Unified Mobility Advantage Proxy Server use. You must be able to reference these settings as needed during the installation and configuration. Admin Server. assign the user to the “Standard CTI Enabled” group that is on the User Group Configuration window. Complete Table 2-10 on page 2-11 for the Cisco Unified Mobility Advantage Proxy Server. From the End User Configuration window. and record the ports you will be using under Value in this table: Table 2-7 Managed Server Ports Setting User Portal Port Description Port used by end users to access the Cisco Unified Mobile Communicator User Portal.1 or 6. and record these settings in the tables in these sections. https://mycompany. Communication Ports Complete Table 2-7. Default is 4444 Naming Port RMI Port RMI Object Port Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-8 OL-15528-02 . For example. the user should automatically be assigned the “Standard CCM End Users” group (also on the User Group Configuration window).Chapter 2 Determine Communication and Firewall Ports Preinstallation Tasks When creating a user on Cisco Unified Communications Manager 5. Additionally.com:8443 Default is 8443 Value Provisioning Port Port used for over-the-air downloads of Cisco Unified Mobile Communicator. check the “Allow Control of Device from CTI” check box for this user. Default is 1198 Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. Default is 1199 Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. and Node Manager Server). (This is the default. Managed Server Ports Determine the ports for the Managed Server.

Default is 5555 Port that clients connect to for secure communication. This port is used by the Proxy Server to obtain configuration information from the Admin Server. not HTTPS. Default is 6443 Value Non SSL Client Port SSL Client Port Inter-Server SSL Port Managed Server SSL Client Port Port that the Proxy Server connects to for secure client communications. Default is 5443 Managed Server Provisioning Port Port that is used for over-the-air downloads of Cisco Unified Mobile Communicator. Default is 7098 RMI Port Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-9 . Default is 8080 Admin Server Ports Determine the ports for the Admin Server. Default is 4445 Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. Default is 5443 Port used by the Cisco Unified Mobility Advantage Managed Server for server-to-server communications.com:7080/adminportal Note Value This value is HTTP.Chapter 2 Preinstallation Tasks Determine Communication and Firewall Ports Table 2-7 Managed Server Ports (continued) Setting Server Bind Port Description Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. Default is 7099 Internal communication port used by the Cisco Unified Mobility Advantage Admin Server. http://mycompany. and record the ports you will be using under Value in this table: Table 2-8 Admin Server Ports Setting Admin Portal Port Description Port used by a system administrator to access the Cisco Unified Mobility Advantage Admin Portal. Default is 7080 For example. Naming Port Internal communication port used by the Cisco Unified Mobility Advantage Admin Server.

Default is 3444 Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server. Default is 3098 Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server.Chapter 2 Determine Communication and Firewall Ports Preinstallation Tasks Table 2-8 Admin Server Ports (continued) Setting RMI Object Port Description Internal communication port used by the Cisco Unified Mobility Advantage Admin Server. you can use the default values. Table 2-9 Node Manager Server Ports Setting HTTP Port Naming Port Description Internal communication port used by the Node Manager Server. Note In most cases. and record the ports you will be using under Value in this table. Default is 7445 Value Server Bind Port Node Manager Server Ports Determine the ports for the Node Manager Server. Default is 3080 Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server. Default is 3099 Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server. Default is 7444 Internal communication port used by the Cisco Unified Mobility Advantage Admin Server. Default is 3445 Value RMI Port RMI Object Port Server Bind Port Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-10 OL-15528-02 .

Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server. Default is 5443 Port that is used for over-the-air downloads of Cisco Unified Mobile Communicator. and record the ports you will be using under Value in this table: Table 2-10 Proxy Server Ports Setting Admin Server HTTP Port Description Port used by a system administrator to access the Cisco Unified Mobility Advantage Admin Portal. Default is 5098 Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server. Default is 8080 RMI Port RMI Object Port Server Bind Port Proxy Server Client Port Proxy Server Provisioning Port Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-11 .Chapter 2 Preinstallation Tasks Determine Communication and Firewall Ports Proxy Server Ports Determine the ports for the Proxy Server. Port that is used for secure client-server communication. Default is 5099 Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server. This must be the same value you assigned to the Admin Server “Admin Portal Port” setting. Value Naming Port Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server. Default is 5445. Default is 5444.

note the following ports that must be opened in the external and internal firewalls. page 2-8. Figure 2-1 Firewall Ports DMZ 8080 Outer firewall Inner firewall Enterprise Services MobileData Network 389 MA 5443 80 80 5 3 44 Directory Managed Server 443 (SSL) 80 (non-SSL) MA 7080 MA Voice mail Email Collaboration 27 48 Proxy Server Admin Server MA PSTN Voice Channel M External Firewall Ports The following ports must be opened in the external firewall: • • Proxy Server Client Port—Default value is 5443 Proxy Server Provisioning Port—Default value is 8080 Internal Firewall Ports The following ports must be opened in the internal firewall: • • • Managed Server SSL Client Port—Default value is 5443 Managed Server Provisioning Port—Default value is 8080 Admin Portal Port—Default value is 7080 Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-12 183312 Node Manager Server Call Control OL-15528-02 .Chapter 2 Determine Communication and Firewall Ports Preinstallation Tasks Firewall Ports Of the communication ports you entered in Communication Ports. Figure 2-1 shows an example of the default firewall ports. Caution These ports must be TCP ports.

in which case the system asks if you want to overwrite it. the system displays an error message. You have 30 seconds to choose to continue. If your platform is valid. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 3-1 . the system overwrites the existing operating system and any existing data will be lost. • • If your platform is invalid. We suggest using an unformatted server. If your system does not have an operating system. Step 5 The computer performs a system check that inspects the hard drive. • • If you choose not to overwrite the existing operating system. otherwise. and displays a log with information. • If the system does not need to reconfigure any part of the system. Step 4 The system checks that there is an existing operating system. the RAID. the installation continues. aborts the installation. If you choose to continue the installation. Boot the computer from the DVD. You do not see this check unless your platform is invalid. Note The server on which you install Cisco Unified Mobility Advantage will be reformatted during the installation. it displays a green check mark next to each component name and continues. the installation process aborts and the DVD ejects. You do not see this check unless you have an existing operating system.CH A P T E R 3 Installation This chapter describes how to install the Cisco Unified Mobility Advantage Operating System and the Cisco Unified Mobility Advantage Enterprise Server after you have completed the preinstallation tasks outlined in Chapter 2. The system checks that this is a valid platform. and the BIOS. the installation continues. the system aborts the installation and ejects the DVD. Install Cisco Unified Mobility Advantage Operating System Procedure Step 1 Step 2 Step 3 Insert the Cisco Unified Mobility Advantage OS DVD into the DVD-ROM drive of the server on which you are going to install Cisco Unified Mobility Advantage.

Select the time zone that best represents where the system resides. During these 15 seconds. you can either abort the installation or continue.Chapter 3 Install Cisco Unified Mobility Advantage Operating System Installation • If the system needs to reconfigure any part of the system. the installation process continues from where it left off. The Root Password page appears. b. Depending on your system configuration. Table 3-1 Network Setup Screen Field DNS Information Definition Primary DNS address Secondary DNS address DNS search path Fully qualified domain name (FQDN) of the host IP address assigned to the host Subnet mask for the host Default gateway address for the host Use the default value Use the default value Primary Secondary Domain Name Host Name IP Address Subnet Mask Gateway Auto Negotiation Speed (Full Duplex) Step 13 Step 14 Ethernet Port 1 (device eth0): use for HTTP and VOICE access Click Next. On the Timezone page. Enter a root password for the system. Scroll through the list of time zones. you must click Restart to continue. enter values as described in Table 3-1./:. The Cisco Unified Mobility Advantage Operating System loads and installs from the DVD. Cisco Unified Mobility Advantage Installation and Upgrade Guide 3-2 OL-15528-02 . Step 6 The system continues to the media check screen. The password must contain at least: • • • • • Step 7 Step 8 Step 9 Step 10 8 characters One lowercase character (a-z) One uppercase character (A-Z) One numeric digit (0-9) One special character (!”#$%&’)*+. This happens automatically. If the media check fails. The Cisco Unified Mobility Advantage system displays the Welcome page with an introductory message informing you that there are a few more steps to take before your system is ready to use. Click Next. After rebooting. After installation. it displays two green circular arrows next to the component name and automatically reboots after 15 seconds. set the Time zone for the system by following these steps: a. On the Network Setup screen. The media check can take up to 10 minutes.<=>?@[\]^_{}~) Step 11 Step 12 Click Next.-. the server reboots. there may be errors. it may reboot up to three times. This takes approximately 10 to 15 minutes. After pausing. you can hit any key to pause the check and read the message. All fields are required. If you continue with the installation.

f. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 3-3 . Click Next. and burn the file onto a CD. Click Next. Use the default settings or the values you determined and recorded during the preinstallation tasks. a. Enter the NTP server host name or IP address in the Server field. use any commercially available ISO file unpackaging program and expand the ISO file to the directory of your choice on your local hard disk. Click the left and right arrows to move to a different month or year. Click Next. or use any commercially available CD-ROM burner program. e. When the Cisco Unified Mobility Advantage Operating System installation is complete. insert the Cisco Unified Mobility Advantage application DVD.com. In the Time box. c. d. c. Setting the Date and Time with NTP a. set the date and time for the system. On the Date and Time page. the DVD-ROM drive ejects the DVD. Procedure Step 1 When the system displays the Cisco Application DVD page. d. Note We recommend synchronizing the date and time of the server automatically using Network Time Protocol (NTP). Click Add. Click the check box next to Enable Network Time Protocol. b. A time server (computer that sends accurate date and time settings to other servers through the network) must be available to use NTP. Click the Date & Time tab. set the hour. The system displays a message informing you that the operating system installation is complete. The system attempts to contact the NTP server to obtain the correct date and time. select today’s date. minute. and second to the current time. Default settings are provided.Chapter 3 Installation Install the Cisco Unified Mobility Advantage Enterprise Server c. Install the Cisco Unified Mobility Advantage Enterprise Server The Cisco Unified Mobility Advantage Installation Wizard guides you through the required installation steps. In the Date box. Click the Network Time Protocol tab. b. Manually Setting the Date and Time a. Step 15 Ensure that the checkbox next to System clock uses UTC is checked. Note If you downloaded the Cisco Unified Mobility Advantage ISO file from Cisco.

Step 5 Step 6 Step 7 Step 8 Note Each installation of the Cisco Unified Mobility Advantage Enterprise Server is considered an instance. See Table 2-7 on page 2-8. When complete. Note Step 3 Step 4 Wait for the Installation Wizard to start. and then Next. Spaces are not allowed. Use these values or the values you determined during the preinstallation tasks. and click Next.Chapter 3 Install the Cisco Unified Mobility Advantage Enterprise Server Installation Step 2 Click Install. Enter or select the location where the Cisco Unified Mobility Advantage Enterprise Server will reside. The Managed Server Instance Name screen appears. the Admin Portal Password screen appears. Use these values or the values you determined during the preinstallation activities. This process may take several minutes. Enter a password used for logging into the Cisco Unified Mobility Advantage Admin Portal. Use a name that identifies this instance. The name cannot be ‘admin. To accept the license. the username is admin and cannot be changed. Review the License information. The default installation path is /opt/cuma. and then Next. the Admin Portal Configuration screen appears. Step 10 Step 11 Note The password must be at least one character.’ The Managed Server Configuration screen appears. and click Next. See Table 2-8 on page 2-9. The default values are shown in parenthesis. click I accept the Terms of the License Agreement. and click Next. The License Agreement screen appears. Choose Cisco Unified Mobility Advantage as the type of installation. The default values are shown in parenthesis. Enter values for the Admin Server (Admin Portal) ports. When complete. and then click Next. and that is easily remembered for future reference. The password can be changed at a later time (after installation) by using the Admin Portal.’ ‘node_manager. By default. The Node Manager Server Configuration screen appears. Cisco Unified Mobility Advantage Installation and Upgrade Guide 3-4 OL-15528-02 . review the information on the Important screen. The name is limited to 32 characters. the default name is cuma. and then click Next. When the Installation Wizard begins. Step 12 Enter values for the Node Manager Server ports.’ or ‘proxy. The Choose Install Set screen appears. For example. The Choose Install Folder screen appears. Click Next. and click Next. Enter the name that you want to assign to this instance of the Managed Server. Step 9 Enter values for the Managed Server ports.

Admin Server To verify that the Admin Server is started: Procedure Step 1 Step 2 Step 3 Log in as root to the system that is hosting the Admin Server. start the server using the following command: /sbin/service cuma_admin start The Admin Server starts when the “OK” message appears. After rebooting. Verify the server status. page 3-5. If the Admin Server is not running (the message reads “cuma_admin is stopped”). Step 14 Click Done. configure the Cisco Unified Mobility Advantage Enterprise Server. the Preinstallation Summary screen appears. See Configuration. see Maintenance. Enter this command in the terminal window: /sbin/service cuma_admin status The status message should read: “cuma_admin is running”. When complete. the Install Complete screen appears. verify that the Admin Server and the Node Manager Server are started. Step 13 Review the information on the summary screen and make sure all of the information is correct.Chapter 3 Installation Verify Server Status The default values are shown in parenthesis. When complete. Step 15 Verify Server Status After installing the Cisco Unified Mobility Advantage Enterprise Server. Use these values or the values you determined during the preinstallation activities. page A-1. The Cisco Unified Mobility Advantage Enterprise Server installs. After the servers are started. the Admin Server and the Node Manager Server start automatically. Click Reboot to restart the server. The Cisco Unified Mobility Advantage Enterprise Server is installed. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 3-5 . as described next. Open a new terminal. For more information about starting the servers. click Install. See Table 2-9 on page 2-10. click Previous and make the changes. page 4-1. • • If changes are required. See Verify Server Status. If the information is correct.

Enter this command in the terminal window: /sbin/service cuma_nm status The status message should read: “cuma_nm is running”. Cisco Unified Mobility Advantage Installation and Upgrade Guide 3-6 OL-15528-02 .Chapter 3 Verify Server Status Installation Node Manager Server To verify that the Node Manager Server is started: Procedure Step 1 Step 2 Step 3 Log in to the system that is hosting the Node Manager Server. start the server using the following command: /sbin/service cuma_nm start The Node Manager Server starts when the “OK” message appears. Open a new terminal. If the Node Manager Server is not running (the message reads “cuma_nm is stopped”).

Note In addition to running the Configuration Wizard to complete the Cisco Unified Mobility Advantage installation. the Admin Portal is used for maintaining Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator. Procedure Step 1 Step 2 Verify that the Admin Server is started.CH A P T E R 4 Configuration This chapter describes how to run the Configuration Wizard to configure the Cisco Unified Mobility Advantage Enterprise Server. On the Cisco Unified Mobility Advantage Enterprise Server. page 3-5. see the Cisco Unified Mobility Advantage Administration Guide. The password was determined during the installation. The Configuration Wizard starts. Log in to the Cisco Unified Mobility Advantage Admin Portal To start the Cisco Unified Mobility Advantage Configuration Wizard. For more information about using the Admin Portal. enter the following URL into a supported web browser: http://hostname:port/adminportal • • hostname is the hostname of the Admin Server port is the port assigned to the Admin Server (default is 7080) For example: http://mycompany. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-1 . log in to the Cisco Unified Mobility Advantage Admin Portal.com:7080/adminportal The Admin Portal log in screen appears. By default. the username is admin. See Verify Server Status. Step 3 Enter the password and choose Login.

page 4-18 – Download an Intermediate Certificate from VeriSign. this is the department name used when requesting SSL certificates from VeriSign.Chapter 4 Run the Configuration Wizard Configuration Run the Configuration Wizard The Configuration Wizard prompts you through the steps required to configure Cisco Unified Mobility Advantage for your system. page 4-17): – Generate the Keystore File for the Proxy Server. page 4-3 • Part 2 is completed after the Configuration Wizard and consists of these steps (see Complete the SSL Certificate Process.com. In most cases. page 4-2 – Generate Keystore File and Self-Signed Certificate for Enterprise Server. page 4-20 – Upload Final Certificate on the Proxy Server. To run the Configuration Wizard. page 4-19 – Upload Final Certificate on the Enterprise Server. Department Name Company Name City Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-2 OL-15528-02 . this is the company name used when requesting SSL certificates from VeriSign The city where the department or company is located. SSL Certificate Management The SSL Certificate Management screens prompt you through the steps required to create an SSL Certificate. The SSL Certificate Management screen appears. page 4-18 – Create Final SSL Certificate Files. page 4-20 Note See SSL Certificate Process. click Next on the Welcome screen. For example: cumapxy. gather this information: Table 4-1 SSL Certificate Required Information Field Server Name Definition Fully qualified domain name for the Cisco Unified Mobility Advantage Proxy Server. Your company name. In most cases. page 4-17 – Generate the CSR for the Proxy Server. page 4-17 – Request a Signed Certificate From VeriSign.cisco. The entire SSL certificate process is completed in two parts: • Part 1 is completed during the Configuration Wizard and consists of these steps: – Gather Required Information. Gather Required Information Before you begin. page B-1 for additional information regarding this process.

California (not CA). Generate Keystore File and Self-Signed Certificate for Enterprise Server Procedure Step 1 Click Yes on the SSL Certificate Management screen to generate a new certificate.Chapter 4 Configuration Run the Configuration Wizard Table 4-1 SSL Certificate Required Information Field State Country Code Password Definition The state where the server will be deployed. The Generate Certificate Signing Request (CSR) screen appears.txt). Click Next. The Generate Certificate Signing Request (CSR) screen appears with a hyperlink to download the keystore file and the actual text of the CSR. the Cisco Unified Mobility Advantage Enterprise Server has a self-signed certificate. Click No when prompted to create a new certificate. click Reset at the top of the Configuration Wizard. For the United State. Step 2 Step 3 Step 4 Click the here link to download the keystore file. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-3 . Click the Browse button and navigate to the keystore file you downloaded Step 3. Complete all fields. page 4-3). Tip Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 The text file can be created using any text editor. cumaproxy-csr. Click Yes to return to the SSL Certificate Management screen (described in Generate Keystore File and Self-Signed Certificate for Enterprise Server.keystore. The password entered by the administrator during keystore file generation. Copy and paste the CSR text that is displayed below the download link and paste it into a text file. Click Next and enter requested information. Save the file to your local computer (for example. and the name of the state cannot be abbreviated. This form is required to generate the keystore file and the CSR. For example. The keystore file and CSR are two different objects. and must be at least six characters in length. Enter the two-letter code for the country where the company is located. this is US (not USA). Enter the password for the keystore file. both are required to proceed. After saving the keystore and proxy files to your local computer. At this point. The state name can not be abbreviated. It is utilized during creation of the final certificate. Select JKS for type and click Next. Save the file to your local computer with a descriptive name such as cumaenterprise. Special characters cannot be used. The file should import successfully.

page 4-4 to complete the Configuration Wizard. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-4 OL-15528-02 .Chapter 4 Run the Configuration Wizard Configuration Step 12 Continue to Enterprise Configuration. Enter the host information of the corporate directory server as described in Table 4-3. select and enter the corporate directory server information as described in Table 4-2. When the Configuration Wizard finishes. Table 4-2 Corporate Directory Configuration Screen Field Corporate Directory Type Adapter Name Description Step 2 Step 3 Definition Select the type of corporate directory your organization uses. Enter a name you want to assign to the corporate directory adapter. Enterprise Configuration The Enterprise Configuration screens allow you to configure the Cisco Unified Mobility Advantage Enterprise Server to interface with these servers: • • • Corporate directory server Personal contact server Call Control server Corporate Directory Server The Corporate Directory Server acts as both the repository for corporate contact information and the authenticating authority for user sessions. Follow the instructions to generate a keystore for the Proxy Server and complete the SSL certificate process. page 4-17. To configure the corporate directory server: Procedure Step 1 In the Corporate Directory Configuration screen. See Complete the SSL Certificate Process. Enter a description for the corporate directory adapter. do not start the Cisco Unified Mobility Advantage Enterprise Server. Active Directory. For example. Table 4-3 Corporate Directory Configuration Screen Field Host Name/IP Address Step 4 Definition Enter the hostname or IP address of the corporate directory server. Click Next. Click Next.

Enter the time (in days) that establishes how frequently the Cisco Unified Mobility Advantage Enterprise Server polls the corporate directory server for updates.CN=Users. The default value is 1 day. Table 4-6 Corporate Directory Configuration Screen Field User DN Definition Enter the distinguished name of the account that Cisco Unified Mobility Advantage Server uses to read data from your corporate directory server. Verify the filter criteria.Chapter 4 Configuration Run the Configuration Wizard Step 5 Select the Base DN information as described in Table 4-4. Enter the user information as described in Table 4-6. Enter the password of the account.DC=department. Follow Referral Polling Period (days) Step 8 Step 9 Click Next. follow referral. For example: DC=department. The default is Yes. Table 4-4 Corporate Directory Configuration Screen Field Base DN Definition Distinguished name of the root node in your corporate directory server. It is recommended that you use the default value. For example: CN=CUMA Read Only User. Select whether or not you want the Cisco Unified Mobility Enterprise Server to follow referrals from the corporate directory server. Step 6 Step 7 Click Next.DC=example. and polling period as described in Table 4-5. Table 4-5 Corporate Directory Configuration Screen Field Filter Criteria Definition Verify the criteria that will be used to distinguish corporate users from other corporate resources within the corporate directory server.DC=com Choose Edit if the Base DN you want is not listed in the menu. it is recommended that you use the default value. Append Base DN Select this check box to allow the Cisco Unified Mobility Advantage Enterprise Server to append the base DN to the user’s DN (instead of giving the complete distinguished name of the user above).DC=com This account needs to have read-only permissions in your corporate directory server. In most cases.DC=example. Password Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-5 .

Click Edit to make any changes. or click Next to proceed with the default settings. For example: distinguishedName Enter the name of the attribute in Active Directory that represents a user’s first name. Corporate Directory Configuration Screen Table 4-8 Field Contact Adapter Definition Enter the name of the attribute within the corporate directory that identifies the logical Exchange server resource name for a user. For example: msExchHomeServerName Enter the name of the attribute within the corporate directory that identifies the DNS host name of a server machine.Chapter 4 Run the Configuration Wizard Configuration Step 10 Step 11 Click Next. or click Next to proceed with the default settings. Click Edit to make any changes. For example: mail First Name Last Name Email Step 12 Review the lookup information on the screen as described in Table 4-8. Review the mapping attribute information on the screen as described in Table 4-7. For example: dNSHostName DNS Host Name Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-6 OL-15528-02 . Note It is recommended that you use the default settings. Note It is recommended that you use the default settings. For example: givenName Enter the name of the attribute in Active Directory that represents a user’s last name. For example: sn Enter the name of the attribute in Active Directory that represents a user’s e-mail address. Corporate Directory Configuration Screen Table 4-7 Field Distinguished Name Definition Enter the name of the attribute in Active Directory that represents a user’s distinguished name.

CN=Computer. if in Active Directory for user test1. the msExchHomeServerName is “myExchange” and the DN Mask is configured as ??. This complete string is then used to retrieve details about the user’s Exchange host. The Personal Contact Server Configuration screen appears. DC=myDivision. The Corporate Directory Configuration Summary screen appears. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-7 . DC=somecompany. Contact Adapter (msExchHomeServerName). CN=Computer.DC=com The Cisco Unified Mobility Advantage Enterprise Server will use the value of the Contact Adapter field (entered above) in combination with this DN Mask to search for the DNS hostname of a user’s Exchange Server. For example: CN=Computers.Chapter 4 Configuration Run the Configuration Wizard Table 4-8 Corporate Directory Configuration Screen (continued) Field Contact Adapter DN Mask Definition Enter the Contact Adapter DN Mask. DC=somecompany. click Reset. DC=com Contact Adapter Search Base Enter the Distinguished Name of the root node that contains your Exchange Server’s information in your corporate directory. then the Cisco Unified Mobility Advantage Enterprise server will lookup the following entry in Active Directory to get details about the Exchange server and use it to store personal contacts of the test1 user: CN=myExchange.DC=com The Cisco Unified Mobility Advantage Enterprise Server searches a user’s Exchange Server from this root node. Otherwise. For example. ?? is substituted with the CN=<hostname of the Exchange server>.DC=department. The hostname is retrieved from Active Directory using the “Contact Adapter” attribute of the user entry.DC=example. DC=com. To change any setting.DC=example. click Next. The following part is used to complete the DN. The format of the DN Mask is: ??. Step 13 Review the information.CN=Computer.DC=department. DC=myDivision.

Table 4-10 Personal Contact Server Screen Field Hostname/IP Address Use SSL Definition Enter the hostname or IP address of the Exchange server. Enter a description for the personal contact adapter. Enter a name that you want to assign to the personal contact adapter. Exchange domain.Chapter 4 Run the Configuration Wizard Configuration Personal Contact Server To configure the personal contact server: Procedure Step 1 Enter the personal contact server information as described in Table 4-9. Microsoft Exchange. Click Next Enter the Exchange server information as described in Table 4-10. Enter the domain for this instance of the Exchange server. Default is Yes. Enter the suffix that is applied to a user to complete their corporate e-mail address. Step 4 Step 5 Click Next Enter the port. Table 4-11 Personal Contact Server Screen Field Port Definition Enter the port used to connect the Cisco Unified Mobility Advantage Enterprise Server to the Exchange server. Note Exchange Domain User Name Suffix In most cases. For example. Enter the voicemail configuration information as described in Table 4-12. it is not used during most installations. This port changes depending on whether or not SSL is used. Step 6 Step 7 Click Next. CORP. and user name suffix information as described in Table 4-11. This is the domain that end users use when logging into their Windows desktops. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-8 OL-15528-02 . Specify whether or not Cisco Unified Mobility Advantage should use SSL to connect to this Exchange server. For example. Table 4-9 Personal Contact Server Screen Field Personal Contact Server Type Adapter Name Description Step 2 Step 3 Definition Select the type of personal contact server that your company uses. this field should be blank.

Caution Do not change these values without first contacting Cisco Support.” “subject”. Default is: . Options are “class_id. Select whether or not you want to enable the voicemail server as described in Table 4-13. Table 4-12 Personal Contact Server—Voicemail Settings Screen Field Filter Field Name Definition Determines the field to be used to identify a corporate voicemail from other types of messages. “to”. Enter the Cisco Unity e-mail regular expression that identifies the e-mail account used in the “from” field in voicemail messages for which the sender cannot be resolved by Unity. Enter the specific value appropriate for your organization.Chapter 4 Configuration Run the Configuration Wizard These values apply to systems that want to integrate Cisco Unified Mobility Advantage with their voicemail system.* Enter the field to search for a caller’s phone number. and “cc”. Table 4-13 Personal Contact Server Configuration—Voicemail Integration Screen Field Enable Corporate Voicemail Integration Definition Determine whether or not the Cisco Unified Mobility Advantage Enterprise Server provides voicemail viewing and downloading capabilities on Cisco Unified Mobile Communicator. “from”. For example: Subject Enter a regular expression for the search pattern that should be used in the Phone Number Search Field Name field. Maximum Expiry of Voicemails Indicates the maximum value that a user can select for the number (days) of days within which voicemail messages will be visible on Cisco Unified Mobile Communicator. Enter the value that is found in the field identified as “Filter Field Name” when the message is a ‘corporate voicemail’ message. Select the value appropriate for your organization. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-9 .*?(UNITY|unity). For example: [0-9]{4} Filter Value Voicemail System Email Phone Number Search Field Name Phone Number Search Pattern Step 8 Step 9 Click Next. Step 10 Click Next.

Step 13 Call Control Server To configure the call control server: Procedure Step 1 Choose if you want to integrate Cisco Unified Mobility Advantage with a Call Control server. the Call Control Configuration screen appears. click their respective Host Name/IP Address. Go to Step 2 to configure the adapter. To change any information. click Next. • • If yes. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-10 OL-15528-02 . Step 2 Enter the Call Control adapter information as described in the Table 4-15. and click Next. Table 4-15 Call Control Configuration Screen Field Call Control Server Type Adapter Name Description Step 3 Definition Select the type of call control server that your company uses. If no. click Reset. Review the information. Cisco Unified Communications Manager. For example. Enter a name that you want to assign to the call control adapter. click Next on the Call Control Configuration Summary screen. Step 12 Click Next. The Enterprise Configuration Summary screen appears. Table 4-14 Personal Contact Server Configuration—Conference Integration Screen Field Enable Conference Integration Definition Determine whether or not the Cisco Unified Mobility Advantage Enterprise Server integrates with your corporate conferencing system and provides conference notifications and viewing capabilities on Cisco Unified Mobile Communicator. Enter a description for the call control adapter. Click Next. To view configuration summaries for each server. The Personal Contact Server Configuration Summary Screen appears. Go to System Configuration.Chapter 4 Run the Configuration Wizard Configuration Step 11 Select whether or not you want to integrate Cisco Unified Mobility Advantage with your corporate conferencing system. page 4-13 to continue the installation. The Call Control Configuration screen appears. Otherwise. or click Next to go to the System Configuration screen. as described in Table 4-14.

as described in Table 4-16. Make sure that CTI Manager service is enabled and running on all the hosts you enter in this field.) User Name Enter up to four pairs of Cisco Unified Mobile Communicator usernames and passwords setup in Cisco Unified Communications Manager. but outside of the local calling area..S. this is 011. Password Enter up to four pairs of Cisco Unified Mobile Communicator usernames and passwords setup in Cisco Unified Communications Manager. Enter the dial plan configuration information for the Call Control server as described in Table 4-17. CallManager Version Select the version of the Cisco Unified Communications Manager Server. For example: 172. If you have more than one Cisco Unified Communications Manager server.if the host is CCM. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-11 . Table 4-17 Call Control Configuration—Cisco Unified Communications Manager Screen Field Area Code Country Code (CC) Dial Out Prefix National Direct Dialing Prefix (NDD) International Direct Dialing Prefix (IDD) Definition Enter the area code corresponding to the local calling area of the call control server. Table 4-16 Call Control Configuration—Cisco Unified Communications Manager Screen Field Hostname/IP Address Definition Enter the hostname or IP address of the Cisco Unified Communications Manager server(s). For example.22.101. page 2-7 for more information. See Username and Password Considerations.172.22. In the U. Service Activation window .Chapter 4 Configuration Run the Configuration Wizard Step 4 Enter the hostname or IP address of the Call Control server and its user name and password details.S. page 2-7 for more information.. Enter the prefix required to dial outside of the home country.1. specify all host names or IP addresses as a comma-separated list with no spaces. For example.1. See Username and Password Considerations. Enter the assigned calling code for the country of the call control server. in the U.. In the U.S. 9. (This is accomplished from the Cisco Unified service ability application. this is 1. this is 1. Enter the prefix configured in the call control server for dialing an outside number. Step 5 Step 6 Click Next.100. Enter the prefix to dial a number within the same country.

• The server automatically matches additional variations of these numbers using the previously configured prefixes. such as [0-9] in the above example. Thus. Identifying an incoming or outgoing call as an extension call. For North America. The phone number (ANI/DNIS) received in incoming or outgoing calls could be in extension-only format (internally dialed calls) or complete local-number format (direct inward dialing) For example: Assume that your area code is 408 (NPA = 408). The "?:" after the opening parenthesis in the prefix group tells the engine not to count this group. The regular expression to monitor extensions will be [3-4][0-9]{3}. the prefix pattern is 625. The {3} means the number of digits of the previous expression. The NDD is automatically included as part of this and does not need to be specified as part of the expression. and Direct Inward Dialing Prefix is 625 (NXX = 625). and that the Directory Numbers (extensions) defined in your Cisco Unified Communications Manager server are in the form 3xxx or 4xxx. a grouping of extension pattern is required. For North America. The DID for the user would be 408-625-3xxx or 408-625-4xxx. 6253125. this is: [2-9][0-9]{6} National Number Regex (excluding NDD) Enter a regular expression for matching nationally dialable numbers. Using the above example. Local Number Regex Enter a regular expression for matching locally dialable numbers. and 3125 as an extension number. whether the prefix is present or not in the number. the extension regular expression should be written as: (?:625)?([3-4][0-9]{3}) • • The "?" following the prefix group indicates this is optional. Grouping is done by using parenthesis. if the area code is configured as 408.Chapter 4 Run the Configuration Wizard Configuration Table 4-17 Call Control Configuration—Cisco Unified Communications Manager Screen Field Extension Regex Definition Field used to search Active Directory. For the server to extract the extension-only portion for monitoring. you must add a prefix pattern to the regular expression. That way. this is: [2-9][0-8][0-9][2-9][0-9]{6} Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-12 OL-15528-02 . In this case. the engine can extract the first group as the extension-only portion. then the regular expression above would allow the server to identify 4086253125. To match ANI/DNIS received in incoming or outgoing calls to an extension. The regular expression configured in this field is used for: • • Identifying an extension number that Cisco Unified Mobile Communicator monitors for call control features.

Indicates the maximum value that a user can select for the number of days within which call logs will be sent to the client. Step 10 Step 11 System Configuration The System Configuration screen allows you to determine the Cisco Unified Mobility Advantage Enterprise Server domain information and SMTP server information. To change any information. The SMTP Server must allow relaying from the Cisco Unified Mobility Advantage Server. Table 4-19 System Configuration Screen Field General Definition Enter a domain name for this instance of the Cisco Unified Mobility Advantage Enterprise Server. For example: cisco. The Cisco Unified Mobility Advantage Enterprise Server uses the SMTP server to send out device provisioning and ‘melt’ messages. click Reset. click their respective Hostname or IP Address. Review the information. To determine system configuration information: Procedure Step 1 Enter the information as described in Table 4-19. The Call Control Configuration Summary screen appears. Indicate whether or not to integrate with the corporate PBX system as describe in Table 4-18. click Next. Default is 30.Chapter 4 Configuration Run the Configuration Wizard Step 7 Step 8 Click Next. Otherwise. Maximum Expiry of Call Logs (days) Step 9 Click Next. This forms the user’s Cisco Unified Mobile Communicator user address. Click Next to continue with the configuration.com Domain Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-13 . The System Configuration screen appears. To view configuration summaries for each server. The Enterprise Configuration Summary screen appears. Table 4-18 Call Control Configuration—Corporate PBX Integration Screen Field Enable Corporate PBX Integration Definition Determine whether or not the Cisco Unified Mobility Advantage Enterprise Server integrates with your corporate IP PBX system and provides office phone call log viewing capabilities on Cisco Unified Mobile Communicator.

SMTP Server Configuration Host Name Port Authentication Required Admin Email SMTP Authentication Password Enter the password associated with the Admin Email address. The Proxy Server Configuration screen appears. This field is needed only if the SMTP server requires authentication. To configure the Proxy Server and then the Managed Server: Procedure Step 1 Choose Yes when prompted to configure a Proxy Server. This information is stored on the Admin Server and is required for the Proxy Server to start. Enter the e-mail address for the administrator responsible for management of Cisco Unified Mobility Advantage. The Server Setup screen appears. Cisco Unified Mobility Advantage uses this e-mail address to send provisioning e-mails and SMS messages to end users. If the value for this field is True. Enter the hostname of your SMTP gateway. Identify whether or not your organization requires authentication on the mail server. this is 25. you will need to enter a password apart from an Admin E-mail address (see next two fields). Usually. Note Although you have not yet installed the Cisco Unified Mobility Advantage Proxy Server. Enter the port number for the SMTP gateway. enter the information you determined during the preinstallation tasks for the Proxy Server below. Click Next. Step 2 Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-14 OL-15528-02 . Server Setup The Server Setup screen allows you to choose to configure the Cisco Unified Mobility Advantage Proxy Server and enter information about the Managed Server. Step 2 Click Next.Chapter 4 Run the Configuration Wizard Configuration Table 4-19 System Configuration Screen (continued) Field Session Timeout (days) Definition Enter the maximum time (in days) between required entry of Cisco Unified Mobile Communicator passwords on end-users’ mobile phones. This must be the same as your Exchange hostname if you use the Exchange server as your SMTP gateway.

In most cases. Step 4 Click Next. Step 6 Click Next. page 4-3 for more information. Enter the port that is used for secure client-server communication. Step 7 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-15 . Enter the port that clients connect to. Enter the port that is used for over-the-air downloads of Cisco Unified Mobile Communicator. The Managed Server Configuration screen appears. Table 4-20 Proxy Server Configuration Screen Field Host Name/IP Address Incoming Client Port Incoming Provisioning Port Definition Enter the hostname or IP address of the Proxy Server. Enter the file name and location of the SSL Certificate for the Proxy Server. To change information. Review the information.keystore Certificate Location Certificate Password Enter the password that you assigned to the self-signed SSL Certificate file for the Proxy Server. Default is 6443. Default is 5443. Table 4-21 Managed Server Setup Screen Step 5 Field Host Name/IP Address Non SSL Client Port SSL Client Port Inter-server SSL Port Definition Enter the hostname or IP address of the Managed Server. Default is 5555. See Generate Keystore File and Self-Signed Certificate for Enterprise Server. The Server Setup Summary screen appears. click Next to continue the installation. Default is 8080. The hostname or IP address must be routable from the Internet. Default is 5443. Enter the port that clients connect to for secure communication. The Handset Platform Management screen appears.Chapter 4 Configuration Run the Configuration Wizard Step 3 Enter the information for the Proxy Server as described in Table 4-20. Otherwise. click Reset. Enter the information for the Managed Server as described in Table 4-21. Enter the port used for server-to-server communications. use the default location: $cuma_root/conf/orative.

The CD or downloaded software file contains Cisco Unified Mobile Communicator software for specific mobile phone technologies. To complete the configuration. Otherwise. Click Next. To view summary information: Procedure Step 1 Step 2 Review the configuration summary. and all of the support information for configuring supported phones. After Cisco Unified Mobile Communicator is uploaded and the Cisco Unified Mobility Advantage installation is complete. Click Reset under any area to make changes to that area. Summary The Summary screen displays your Cisco Unified Mobility Advantage Enterprise Server settings. the Handset Platform Management Summary screen appears. Note Cisco Unified Mobile Communicator is provided on a separate CD from Cisco Unified Mobility Advantage. see the Cisco Unified Mobility Advantage Administration Guide. To upload Cisco Unified Mobile Communicator onto the Cisco Unified Mobility Advantage Enterprise Server: Procedure Step 1 Step 2 Browse or enter the location of the Cisco Unified Mobile Communicator software file.Chapter 4 Run the Configuration Wizard Configuration Handset Platform Management The Handset Platform Management screen allows you to upload Cisco Unified Mobile Communicator onto the Cisco Unified Mobility Advantage Enterprise Server. click Next. or it can be downloaded from Cisco. Cisco Unified Mobile Communicator can be installed and provisioned on mobile phones. When the upload is successful. Step 3 To change the settings.com. The Summary screen appears. For more information about installing and provisioning. click Reset. displaying the handset platforms and versions of Cisco Unified Mobile Communicator now installed on your system. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-16 OL-15528-02 . click Finish.

Click Generate New Certificate. page 4-17 Generate the CSR for the Proxy Server. Special characters cannot be used. Select SSL Certificate Management. Generate the CSR for the Proxy Server The following files have been generated: • • • Keystore file for the Cisco Unified Mobility Advantage Enterprise Server (cumaenterprise. page 4-20 Generate the Keystore File for the Proxy Server Procedure Step 1 Step 2 Step 3 Step 4 Log into the Cisco Unified Mobility Advantage Admin Portal.txt) Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-17 .keystore) Keystore file for the Cisco Unified Mobility Advantage Proxy Server (cumapxy. See “Complete the SSL Certificate Process” section on page 4-17. and the name of the state cannot be abbreviated. page 4-18 Download an Intermediate Certificate from VeriSign. page 4-17 Request a Signed Certificate From VeriSign. The Generate Certificate Signing Request (CSR) screen appears with a hyperlink to download the keystore file. page 4-19 Upload Final Certificate on the Enterprise Server.keystore.keystore) CSR for the Cisco Unified Mobility Advantage Enterprise Server (cumaent-csr.Chapter 4 Configuration Start the Managed Server Start the Managed Server Click No when prompted to start the Managed Server. Click Submit. Save the file to your local computer with a descriptive name such as cumapxy. Complete the SSL Certificate Process • • • • • • Generate the Keystore File for the Proxy Server. The next step is to complete the SSL certificate process. Enter the information for the Proxy Server. page 4-18 Create Final SSL Certificate Files. Complete all fields. Step 5 Step 6 Click the here link to download the keystore file.

Locate and select the keystore file that was generated for the Proxy Server (cumapxy. Wait for the signed certificate to arrive from VeriSign. Select SSL Certificate Management. VeriSign requires an intermediate certificate. download an intermediate certificate from VeriSign. Enter the password for the Proxy Server keystore file.txt) CSR for the Cisco Unified Mobility Advantage Proxy Server (cumapxy-csr.keystore) CSR for the Cisco Unified Mobility Advantage Enterprise Server (cumaent-csr. The Retrieve Certificate Signing Request (CSR) screen appears for the Proxy Server keystore file. See Download an Intermediate Certificate from VeriSign.com) and purchase a signed certificate.keystore) Keystore file for the Cisco Unified Mobility Advantage Proxy Server (cumapxy.keystore).Chapter 4 Complete the SSL Certificate Process Configuration Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log into the Cisco Unified Mobility Advantage Admin Portal. Step 7 Step 8 Request a Signed Certificate From VeriSign The following files have been generated: • • • • Keystore file for the Cisco Unified Mobility Advantage Enterprise Server (cumaenterprise. Note Step 3 This e-mail may take from a few minutes to a few days.VeriSign. Click Retrieve CSR. page 4-18. Click Submit. Download an Intermediate Certificate from VeriSign To generate the final SSL Certificate. After you receive the signed certificate.txt.VeriSign.com/support/ssl-certificates-support/index?page=content&id=AR657 Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-18 OL-15528-02 . Copy and paste the CSR into a text file.txt) Procedure Step 1 Step 2 Go to the VeriSign web site (www. Procedure Step 1 Go to this VeriSign web site: https://knowledge. Save the file locally using an easily recognized name such as cumapxy-csr.

cumaintermediate. == -----END CERTIFICATE---------BEGIN CERTIFICATE----MIIEwDCCBCAoTDlZlcmlTaWdWfeIAdoGNs+XVGezANBgkqhkiG9w0BAQUFADCB etc. Create Final SSL Certificate Files The following files have been generated: • • • • • • • Keystore file for the Cisco Unified Mobility Advantage Enterprise Server (cumaenterprise.Chapter 4 Configuration Complete the SSL Certificate Process Step 2 Step 3 Click the Secure Site Certificate hyperlink. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-19 . paste the certificates back-to-back: Intermediate Certificate. ~~~signed~~~~ Step 4 Save the text file using a descriptive name (for example. Copy and paste the text of the Intermediate Certificate into a text file. Enter the password. To properly format the certificates in the text box.keystore) Keystore file for the Cisco Unified Mobility Advantage Proxy Server (cumapxy.txt) Signed certificate from VeriSign for the Cisco Unified Mobility Advantage Enterprise Server Signed certificate from VeriSign for the Cisco Unified Mobility Advantage Proxy Server Intermediate certificate used for both the Cisco Unified Mobility Advantage Enterprise Server and Proxy Server (cumaintermediate. Enter the information as described in Table 4-22: Table 4-22 Import SSL Certificate Field Certificate File Password Definition Navigate to and select the Keystore file.txt) Procedure Step 1 Step 2 Step 3 Step 4 Log into the Cisco Unified Mobility Advantage Admin Portal. then Signed Certificate with no spaces. Click Import SSL Certificate.txt) CSR for the Cisco Unified Mobility Advantage Proxy Server (cumapxy-csr.keystore) CSR for the Cisco Unified Mobility Advantage Enterprise Server (cumaent-csr. Select SSL Certificate Management. as shown below: ~~~Intermediate~~~ 4I63CYYPSAA4oH+QpNc/ftzoSJLNpQaSFdfbXddq8IsspRsPcCiVFVX9z8QvS etc.txt).

. Repeat these steps to generate a final SSL Certificate file for the Enterprise Server. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-20 OL-15528-02 . This is the same password that was entered for the original keystore file. See Proxy Server Installation. Choose True to import a standalone intermediate certificate. Stop and start the Managed Server. Upload Final Certificate on the Enterprise Server Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Log into the Cisco Unified Mobility Advantage Admin Portal.BEGIN CERTIFICATE.final. Select SSL Certificate Management.Chapter 4 Complete the SSL Certificate Process Configuration Table 4-22 Import SSL Certificate (continued) Field Intermediate Certificate Definition Choose False if you are importing a certificate chain that includes an intermediate certificate.. page 5-1. If you are importing a VeriSign certificate.. then the signed certificate directly below. Generally.. Browse to the final SSL Certificate file for the Enterprise Server and select it. cumaproxy. Select Server Controls > Cisco > Control Server.. Click Upload Certificate. copy the final SSL Certificate file for the Proxy Server to the root directory on the Proxy Server.. Upload Final Certificate on the Proxy Server Procedure Step 1 Step 2 Install the Cisco Unified Mobility Advantage operating system for the Proxy Server. you will choose this option for a VeriSign certificate.keystore).. Enter the password for the certificate file. giving it a descriptive name without any extension type (for example.. Certificate Step 5 Step 6 Step 7 Click Submit. Download the final SSL Certificate file. Immediately after installing the operating system (before inserting the Cisco Unified Mobility Advantage Application DVD).. paste the intermediate certificate first. The first line should be .

keystore to a backup location. The location should be /opt/cuma/conf/orative. Log onto the Cisco Unified Mobility Advantage Proxy Server and make a backup of the current keystore file by copying /opt/cuma/conf/orative. the Cisco Unified Mobility Advantage Proxy Server starts successfully. Confirm the location and password of the keystore file on the Proxy Server.keystore. b. Copy orative. navigate to the root directory and select the final SSL certificate when prompted.Chapter 4 Configuration Complete the SSL Certificate Process Step 3 Step 4 During the installation of the Cisco Unified Mobility Advantage Proxy Server. Select Proxy Configuration > Listen Ports. Be sure to name the final certificate orative.keystore. Reboot the server. d. Stop the Proxy Server as root with the following command: /sbin/service/cuma_proxy stop Follow Steps 1 .4 above to generate a new SSL Certificate file.keystore to the /opt/cuma/conf/ directory on the Proxy Server c. or enter the following command from the Proxy Server command line to start the Proxy Server: /sbin/service/cuma_proxy start Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-21 . Step 5 Step 6 Step 7 Step 8 Login to the Admin Portal. If the SSL certificates were installed properly. If the Cisco Unified Mobility Advantage Proxy Server certificate needs to be reinstalled: a.

Chapter 4 Complete the SSL Certificate Process Configuration Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-22 OL-15528-02 .

Install the Cisco Unified Mobility Advantage Proxy Server Procedure Step 1 Install the Cisco Unified Mobility Advantage Operating System on the server that is going to host the Cisco Unified Mobility Advantage Proxy Server. Note If you downloaded the Cisco Unified Mobility Advantage ISO file from Cisco. Note The server on which you install Cisco Unified Mobility Advantage will be reformatted during the installation. Step 3 After copying the certificate file. See Install Cisco Unified Mobility Advantage Operating System. copy the proxy certificate file to the /root directory on the system using SSH file transfer protocol. insert the Cisco Unified Mobility Advantage application DVD as prompted by the Cisco Application DVD page. page 3-1. use any commercially available ISO file unpackaging program and expand the ISO file to the directory of your choice on your local hard disk. We suggest using an unformatted server. page 4-20. The credentials to copy the certificate file using SSH file transfer protocol are: • • User: root Password: the certificate password The /root directory is the home directory of the root (administrative) user. and burn the file onto a CD.CH A P T E R 5 Proxy Server Installation This chapter describes how to install and configure the Cisco Unified Mobility Advantage Proxy Server.com. Caution Copy the final proxy certificate file to the system before you insert the Cisco Unified Mobility Advantage application DVD. Step 2 When the system displays the Cisco Application DVD page. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 5-1 . or use any commercially available CD-ROM burner program. See Upload Final Certificate on the Proxy Server.

Click Next. Click Next. If any changes are required. The Proxy Server Configuration screen appears. Caution Make sure you record the location of the SSL Certificate keystore file described on this screen. or click Next to accept the default values. Admin Server Portal Port—Enter the Admin Server http port that was specified during the Admin Server installation.Chapter 5 Install the Cisco Unified Mobility Advantage Proxy Server Proxy Server Installation Step 4 Click Install. and click Next. The Pre-Installation Summary screen appears. Choose Cisco Unified Mobility Advantage Proxy as the type of installation. review the information on the Important screen. Enter the information required for the Proxy Server to communicate with the Admin Server: • • Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Admin Server Host—Enter the Admin Server host name or IP address. When the installation is complete. and click Next. The Proxy Server is installed. Step 13 Click Next. verify that this keystore file location is correct in the Admin Portal (Proxy Configuration > Listen Ports). Note Step 5 Step 6 Wait for the Installation Wizard to start. and click Next. When the Installation Wizard begins. The Admin Server Information screen appears. click Install. This process may take several minutes. The Proxy Server installs. Enter the password associated with the certificate file. The License Agreement screen appears. When complete. Enter or select the location where the Proxy Server software will reside. The Choose Install Set screen appears. click I accept the Terms of the License Agreement. Review the License information. Click Browse and locate the Proxy Server SSL Certificate file you copied to the Proxy Server. and click Next. Enter the values for the Proxy Server ports. Review the information in the summary screen and make sure all of the information is correct. click Previous and make the changes. Step 16 Cisco Unified Mobility Advantage Installation and Upgrade Guide 5-2 OL-15528-02 . The SSL Certificate and Password screen appears. To accept the license. the Important Information screen appears. The Choose Install Folder screen appears. The default location is /opt/cuma. The default is 7080. • • Step 14 Step 15 If all of the information is correct.

Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 5-3 . start the server using the following command: /sbin/service cuma_proxy start The Proxy Server starts when the “OK” message appears. as described in the next section. If the Proxy Server is not running (the message reads “cuma_proxy is stopped”). verify that the Proxy Server is started. install and provision Cisco Unified Mobile Communicator on end users’ phones. After the system reboots. Verify the Proxy Server Status To verify that the Proxy Server is started: Procedure Step 1 Step 2 Step 3 Log in to the system that is hosting the Proxy Server. Open a new terminal.Chapter 5 Proxy Server Installation Verify the Proxy Server Status Step 17 Click Reboot to restart the Proxy Server. Post-Installation Tasks After the Proxy Server installation is complete. See the Cisco Unified Mobility Advantage Administration Guide for instructions. Enter the following command in the terminal window: /sbin/service cuma_proxy status The status message should read: “cuma_proxy is running”.

Chapter 5 Post-Installation Tasks Proxy Server Installation Cisco Unified Mobility Advantage Installation and Upgrade Guide 5-4 OL-15528-02 .

CH A P T E R 6 Upgrade Cisco Unified Mobility Advantage This chapter describes how to upgrade Cisco Unified Mobility Advantage from an earlier release to Release 3. Upgrade Release 3. Do not upgrade the operating system.2. stop the Proxy Server: /sbin/service cuma_proxy stop Step 2 Step 3 Step 4 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-1 . Caution If you are running Cisco Unified Mobility Advantage Release 3.0.0. upgrade the Cisco Unified Mobility Advantage Enterprise Server and Cisco Unified Mobility Advantage Proxy Server applications only. See Upgrade Release 3.0.9.9 to Release 3. Open a command terminal.1. page 6-5.4 and want to upgrade to Release 3.9. After upgrading to Release 3.9. Log in as root on the machine where the Proxy Server is installed.1. make sure you have up-to-date port configuration information for the Cisco Unified Mobility Advantage Enterprise Server and the Cisco Unified Mobility Advantage Proxy Server. you must first upgrade to Release 3.4 to Release 3. • • • • Complete Preinstallation Steps Install the Server Apply Changes Complete Upgrade Tasks Complete Preinstallation Steps Procedure Step 1 Before you begin the upgrade. upgrade to Release 3.0.0.2.0.2.2 To upgrade Cisco Unified Mobility Advantage. As root.1.1.

keystore file on the Managed Server to a temporary location: cp /opt/cuma/conf/orative.informix mkdir /tmp/cumabk Step 9 As root.keystore file on the Proxy Server to a temporary location: mkdir /tmp/cumabk cp /opt/cuma/conf/orative.1sp1/server/admin/deploy/blackberry-user.war /tmp/cumabk cp /opt/cuma/jboss-4. Open a command terminal.war /tmp/cumabk cp /opt/cuma/jboss-4. cd /opt/cuma/conf cp -R admin /tmp/cumabk/ Step 11 Back up the database startup script file /etc/init.war /tmp/cumabk cp /opt/cuma/jboss-4.0. stop the Cisco Unified Mobility Advantage Enterprise Server. Node Manager Server.1sp1/server/admin/deploy/symbian-admin.war /tmp/cumabk cp /opt/cuma/jboss-4.Chapter 6 Upgrade Release 3.0. Replace /opt/cuma with your install directory.0.1sp1/server/cuma/deploy/blackberry-user.war /tmp/cumabk Step 14 Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-2 OL-15528-02 .0. Log in as an "informix" user and create a backup directory for the database export: su .d/cuma_db /tmp/cumabk/ Stop the Cisco Unified Mobility Advantage servers and take an export dump of the database by executing the following commands as an "informix" user on the server where the database is installed: su .1.keystore /tmp/cumabk/ Step 6 Step 7 Step 8 Log in as root on the machine where the Cisco Unified Mobility Advantage Enterprise Server is installed.WAR files: cp /opt/cuma/jboss-4. The default $CUMAROOT is /opt/cuma.keystore /tmp/cumabk/ Back up the . and Managed Server: /sbin/service cuma_cuma stop /sbin/service cuma_nm stop /sbin/service cuma_admin stop Step 10 Back up the configuration files located under $CUMAROOT/conf/admin/ directory.1sp1/server/admin/deploy/blackberry-admin.9 to Release 3.2 Upgrade Cisco Unified Mobility Advantage Step 5 Back up the orative.d/cuma_db: cp /etc/init.0. The following examples use /opt/cuma.0.informix export INFORMIXDIR=/opt/cuma/informix export INFORMIXSERVER=mcs export PATH=$PATH:/opt/cuma/informix/bin cd $INFORMIXDIR/bin dbexport cumcsdb -ss -o /tmp/cumabk Step 12 Step 13 Back up the orative.1sp1/server/cuma/deploy/symbian-user.

Open a command terminal and edit the following file using the vi editor: vi /opt/cuma/conf/admin/admin. cd $cd_image_root/Disk1 .Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3.bin -DIDS=false Step 3 Restore the backed up configuration files to the new install location: cd /tmp/cumabk cp -R admin /opt/cuma/conf/ cp orative.2 without reinstalling the database: Step 2 Caution You must be running an X-client if you are installing remotely.0.1sp1/server/admin/deploy/ cp /tmp/cumabk/symbian-admin.1sp1/server/cuma/deploy/ Step 5 Register the database so that is starts automatically.1sp1/server/cuma/deploy/ cp /tmp/cumabk/symbian-user./install.d/ Step 4 Restore the backed up .1.keystore /opt/cuma/conf cp cuma_db /etc/init.0.0.9 without uninstalling the underlying database by invoking the uninstaller program using the following command: /opt/cuma/Uninstall/uninstall -DIDS=false -i silent As root.0.1.0.war /opt/cuma/jboss-4.war /opt/cuma/jboss-4. If you need an X-client.WAR files: cp /tmp/cumabk/blackberry-admin. and then restart the database if it has not already been started: /sbin/chkconfig -add cuma_db /sbin/service cuma_db start Apply Changes Procedure Step 1 Step 2 Log in as a root user on the server that is running Cisco Unified Mobility Advantage. use WRQ Reflection.0. install the Cisco Unified Mobility Advantage Enterprise Server Release 3.9 to Release 3.war /opt/cuma/jboss-4.war /opt/cuma/jboss-4.xml Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-3 .1sp1/server/admin/deploy/ cp /tmp/cumabk/blackberry-user.2 Install the Server Procedure Step 1 Log in as root and uninstall the Cisco Unified Mobility Advantage Enterprise Server Release 3.

1.2 Upgrade Cisco Unified Mobility Advantage Step 3 Change the value of node <vm_system_email_pattern> in <voicemail_from_email_filter> for <!-. You may need to download this file to your desktop machine first before uploading it to the server.* Add node after <move_on_delete>true</move_on_delete> in <voicemail_from_email_filter> for <!-.com:7080/adminportal.OAR files.2. page A-1.keystore file that you backed up earlier to the server.Cisco Settings -->: <voice_introduction>introduction</voice_introduction> Open a command terminal and edit the following file using the vi editor: vi /opt/cuma/conf/admin/managed_server.* --Add node after <move_on_delete>true</move_on_delete> in <voicemail_from_email_filter> for <!-.xml Change the value of node <vm_system_email_pattern> in <voicemail_from_email_filter> for <!-. Upload the orative. and then start the Proxy Server. Step 2 Step 3 Step 4 Step 5 Step 6 Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-4 OL-15528-02 . See Manage the Servers.0. For example.OAR files in the Admin Portal. Uninstall Cisco Unified Mobility Advantage Release 3.0. This must be done even if there are no new .*?(UNITY|unity|VPIM|vpim) . Use the old SSL keystore file and ports that you originally used for the Proxy Server installation.Cisco Settings --> to: .Chapter 6 Upgrade Release 3.9 from the Proxy Server. Make sure the Managed Server is running. Upload the Cisco Unified Mobile Communicator . and then install Release 3.9 to Release 3.Cisco Settings -->: <voice_introduction>introduction</voice_introduction> Start the Cisco Unified Mobility Advantage Admin Server and Node Manager Server. Step 4 Step 5 Step 6 Step 7 Step 8 Complete Upgrade Tasks Procedure Step 1 Log in to the Cisco Unified Mobility Advantage Admin Portal. Start the Managed Server.1. http://mycompany.Cisco Settings --> to: .*?(UNITY|unity|VPIM|vpim) .

stop the Cisco Unified Mobility Advantage servers (Proxy Server. The default $CUMAROOT is /opt/cuma.0.0.d/cuma_db: cp /etc/init.4 to Release 3. and Managed Server): /sbin/service cuma_proxy stop /sbin/service cuma_cuma stop /sbin/service cuma_nm stop /sbin/service cuma_admin stop Step 5 Back up the configuration files located under $CUMAROOT/conf/admin/ directory.4 to Release 3. cd /opt/cuma/conf cp -R admin /tmp/cumabk/ Step 6 Back up the database startup script file /etc/init.9 To upgrade Cisco Unified Mobility Advantage from Release 3.informix export INFORMIXDIR=/opt/cuma/informix export INFORMIXSERVER=mcs export PATH=$PATH:/opt/cuma/informix/bin cd $INFORMIXDIR/bin dbexport cumcsdb -ss -o /tmp/cumabk Step 7 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-5 .Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3.0. upgrade the Cisco Unified Mobility Advantage Enterprise Server and Cisco Unified Mobility Advantage Proxy Server applications only. • • • • Complete Preinstallation Steps Install the Server Apply Changes Complete Upgrade Tasks Complete Preinstallation Steps Procedure Step 1 Step 2 Step 3 Log in as root on the machine where Cisco Unified Mobility Advantage Enterprise Server is installed.informix mkdir /tmp/cumabk Step 4 As root.0. Node Manager Server. Enterprise Server. Log in as an "informix" user and create a backup directory for the database export: su . Replace /opt/cuma with your install directory. The following examples use /opt/cuma.0.9 Upgrade Release 3.d/cuma_db /tmp/cumabk/ Stop the Cisco Unified Mobility Advantage servers and take an export dump of the database by executing the following commands as an "informix" user on the server where the database is installed: su .0. Open a command terminal.4 to Release 3.9. Do not upgrade the operating system.

bin -DIDS=false Step 3 Restore the backed up configuration files to the new install location: cd /tmp/cumabk cp -R admin /opt/cuma/conf/ cp orative.0. and then restart the database if it has not already been started: /sbin/chkconfig -add cuma_db /sbin/service cuma_db start Apply Changes Procedure Step 1 Copy the jtapi jar file that corresponds to the version of Cisco Unified Communications Manager (CallManager) installed in your system to the lib directory on the Managed Server. use WRQ Reflection.keystore /opt/cuma/conf cp cuma_db /etc/init.0.0.d/ Step 4 Register the database so that is starts automatically.0.0: cp /opt/cuma/var/jtapi/6/cisco_jtapi-6.jar /opt/cuma/jboss-4. cd $cd_image_root/Disk1 .4 to Release 3.1sp1/server/cuma/lib/ Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-6 OL-15528-02 . If you need an X-client.Chapter 6 Upgrade Release 3./install. install the Cisco Unified Mobility Advantage Enterprise Server Release 3.0.9 Upgrade Cisco Unified Mobility Advantage Step 8 Back up the orative.4 without uninstalling the underlying database by invoking the uninstaller program using the following command: /opt/cuma/Uninstall/uninstall -DIDS=false -i silent As root. The following example is for Cisco Unified Communications Manager version 6.keystore file on the Managed Server to a temporary location: cp /opt/cuma/conf/orative.keystore /tmp/cumabk/ Install the Server Procedure Step 1 Log in as root and uninstall the Cisco Unified Mobility Advantage Enterprise Server Release 3.9 without reinstalling the database: Step 2 Caution You must be running an X-client if you are installing remotely.

Start the Managed Server.0. page A-1.OAR files in the Admin Portal.0.9. Upload the orative.Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3.0. For example. Complete Upgrade Tasks Procedure Step 1 Log in to the Cisco Unified Mobility Advantage Admin Portal.4 from the Proxy Server.0. and then start the Proxy Server.keystore file that you backed up earlier to the server.OAR files. Make sure the Managed Server is running. You may need to download this file to your desktop machine first before uploading it to the server. and then install Release 3. This must be done even if there are no new .com:7080/adminportal. Upload the Cisco Unified Mobile Communicator . Use the old SSL keystore file and ports that you originally used for the Proxy Server installation. Step 2 Step 3 Step 4 Step 5 Step 6 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-7 . See Manage the Servers. Uninstall Cisco Unified Mobility Advantage Release 3. http://mycompany.4 to Release 3.9 Step 2 Start the Cisco Unified Mobility Advantage Admin Server and Node Manager Server.

0.0.4 to Release 3.9 Upgrade Cisco Unified Mobility Advantage Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-8 OL-15528-02 .Chapter 6 Upgrade Release 3.

Managed Server—After the Admin Server is able to request the Node Manager to start the Managed Server. For more information about managing the servers. and the Node Manager server has been started (so that it can carry out the request). 3. Node Manager Server—The Admin Server starts the Managed Server with a command to the Node Manager Server. the Proxy Server can be started.A P P E N D I X A Maintenance This appendix describes how to manage the Cisco Unified Mobility Advantage servers. Stop Sequence for Cisco Unified Mobility Advantage Server Cisco Unified Mobility Advantage servers must be stopped in this sequence: 1. 2. 4. Proxy Server Managed Server Node Manager Server Admin Server Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 A-1 . 3. the Managed Server can be started. Start Sequence for Cisco Unified Mobility Advantage Servers Cisco Unified Mobility Advantage servers must be started in this sequence: 1. 2. and uninstall Cisco Unified Mobility Advantage. Manage the Servers This section describes the process for starting or stopping Cisco Unified Mobility Advantage servers. see the Cisco Unified Mobility Advantage Administration Guide. Admin Server—The Admin Server is responsible for starting and stopping the Managed Server. Proxy Server—After the other servers are started. 4.

See Stop Sequence for Cisco Unified Mobility Advantage Server. Log in as root to the system that is hosting the Admin Server. 3. Follow steps 1-2 above. Open a new command terminal. To start or stop the Node Manager Server. Follow steps 1-2 above. page A-1 for the proper sequence for stopping Cisco Unified Mobility Advantage servers. See Stop Sequence for Cisco Unified Mobility Advantage Server. To start or stop the Admin Server. Cisco Unified Mobility Advantage Installation and Upgrade Guide A-2 OL-15528-02 . 2. 3. Enter this command in the terminal: /sbin/service cuma_admin start The Admin Server starts when the “OK” message appears.Appendix A Manage the Servers Maintenance Start or Stop the Admin Server Do not stop the Admin Server until all other servers are stopped. Stop the Admin Server 1. page A-1 for the proper sequence for stopping Cisco Unified Mobility Advantage servers. Open a new command terminal. Log in as root to the system that is hosting the Node Manager Server. 2. follow the steps in Table A-2. Stop the Node Manager Server 1. Enter this command in the terminal window: /sbin/service cuma_admin stop The Admin Server stops when the “OK” message appears. Table A-2 Start or Stop the Node Manager Server Action Start the Node Manager Server Procedure 1. 2. Enter this command in the terminal window: /sbin/service cuma_nm stop The Node Manager Server stops when the “OK” message appears. 2. Start or Stop the Node Manager Server Do not stop the Node Manager Server until the Proxy Server and Managed Server are stopped. follow the steps in Table A-1. Enter this command in the terminal: /sbin/service cuma_nm start The Node Manager Server starts when the “OK” message appears. Table A-1 Start or Stop the Admin Server Action Start the Admin Server Procedure 1.

The Managed Server starts when Server Status changes to Not Running. Enter this command in the terminal: /sbin/service cuma_proxy start The Proxy Server starts when the “OK” message appears. Select Start next to Change Status. Follow steps 1-2 above. follow the steps in Table A-4. Table A-3 Start or Stop the Managed Server Action Start the Managed Server Instructions 1. Start or Stop the Proxy Server To start or stop the Proxy Server. Log in as root to the system that is hosting the Proxy Server. Select Server Controls. Select Stop next to Change Status. Stop the Managed Server 1. 3. The Managed Server starts when Server Status changes to Running. Stop the Proxy Server 1. Select Control Server under Cisco. 2. Open a new command terminal. Follow steps 1-3 above. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 A-3 . Log in to the Cisco Unified Mobility Advantage Admin Portal.Appendix A Maintenance Manage the Servers Start or Stop the Managed Server Do not stop the Managed Server until the Proxy Server is stopped. Enter this command in the terminal window: /sbin/service cuma_proxy stop The Proxy Server stops when the “OK” message appears. 2. page A-1 for the proper sequence for stopping Cisco Unified Mobility Advantage servers. 4. 2. See Stop Sequence for Cisco Unified Mobility Advantage Server. follow the steps in Table A-3. 2. Table A-4 Start or Stop the Proxy Server Action Start the Proxy Server Instructions 1. 3. To start or stop the Managed Server.

To uninstall Cisco Unified Mobility Advantage: Procedure Step 1 Step 2 Step 3 Step 4 Make sure all Cisco Unified Mobility Advantage servers are stopped. Log in to the system that is hosting Cisco Unified Mobility Advantage. Open a new command terminal. The following instructions execute a standard graphical uninstaller program. These include log files that are created after installation.Appendix A Uninstall Cisco Unified Mobility Advantage Maintenance Uninstall Cisco Unified Mobility Advantage Warning Removing Cisco Unified Mobility Advantage removes installer files and database and configuration information. some files may remain. Enter this command where $cuma_root is the install directory: $cuma_root/Uninstall/uninstall For example. $cuma_root/Uninstall/uninstall -i silent). if Cisco Unified Mobility Advantage is installed in /opt/cuma. enter: /opt/cuma/Uninstall/uninstall When Cisco Unified Mobility Advantage is removed. add the following parameter to the uninstall command: -i silent. (For example. delete the install directory after uninstalling the software. Cisco Unified Mobility Advantage Installation and Upgrade Guide A-4 OL-15528-02 . To remove these files. To remove Cisco Unified Mobility Advantage without using the graphical uninstaller program.

Certificate received in an e-mail from VeriSign after you have submitted a CSR. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 B-1 . (CSR) Intermediate Certificate Signed Certificate Final Certificate File that is downloaded from the VeriSign web site. • • Understanding the Terminology.2. This file requires organizational. Certificate Signing Request File generated using the Keystore file and is copied into an online form at the VeriSign web site as part of the certificate generation process. page B-1 Understanding the Process. page B-2 Understanding the Terminology These terms are used in the SSL certificate installation process.A P P E N D I X B SSL Certificate Process This appendix provides additional information for installing SSL Certificates on Cisco Unified Mobility Advantage release 3. Certificate that is loaded onto the server that enables SSL security. It is created from the Keystore. This file contains the private key generated using the Admin Portal and can optionally contain certificates issued by certificate authorities and any certificate chains. VeriSign requires that all SSL certificate installations utilize an intermediate certificate. Table B-1 SSL Certificate Terminology Field Keystore File Definition File generated by the Cisco Unified Mobility Advantage Administrator from the Cisco Unified Mobility Advantage Admin Portal.1. location and password information. Intermediate and Signed Certificate files.

Cisco Unified Mobility Advantage Installation and Upgrade Guide B-2 OL-15528-02 . page 4-18 – Download an Intermediate Certificate from VeriSign. page 4-17 – Generate the CSR for the Proxy Server. page 4-20 – Upload Final Certificate on the Proxy Server. page 4-17 – Request a Signed Certificate From VeriSign.Appendix B Understanding the Process SSL Certificate Process Understanding the Process The entire SSL certificate process is completed in two parts: • Part 1 is completed during the Configuration Wizard and consists of these steps: – Gather Required Information. page 4-19 – Upload Final Certificate on the Enterprise Server. page 4-3 • Part 2 is completed after the Configuration Wizard and consists of these steps (see Complete the SSL Certificate Process. page 4-18 – Create Final SSL Certificate Files. page 4-20 Part 1 Overview This figure shows how SSL certificate terms relate to the options that appear during the first part of the process (running the Configuration Wizard). page 4-17): – Generate the Keystore File for the Proxy Server. page 4-2 – Generate Keystore File and Self-Signed Certificate for Enterprise Server.

Appendix B SSL Certificate Process Understanding the Process Part 2 Overview This figure shows how SSL certificate terms relate to the options that appear during the second part of the process (running the Admin Portal after installation and configuration is complete). Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 B-3 .

Appendix B Understanding the Process SSL Certificate Process Cisco Unified Mobility Advantage Installation and Upgrade Guide B-4 OL-15528-02 .

page C-3 FAQs. page C-3 Obtaining Log Files You can view the log file associated with the Cisco Unified Mobility Advantage Admin server. or Managed Server to assist with troubleshooting issues. Node Manager server. page C-1 Solving Installation Problems. page C-2 Solving Problems with Cisco Unified Mobile Communicator. Procedure Step 1 Step 2 Use a tool such as PuTTY to SSH to the Cisco Unified Mobility Advantage server as the platform administrator using the login name and password you entered during the installation. For This Server Admin server (runs the Admin Portal) Node Manager server Managed server Use This Command file list admin * file list node_manager * file list cuma * Cisco Unified Mobility Advantage Administration Guide OL-15528-02 C-1 . Use the command line interface (CLI) to enter the file list command to see the list of available log files.A P P E N D I X C Troubleshooting and FAQs • • • • Obtaining Log Files.

Solution Verify server address and port number. See Obtaining Log Files. Possible Cause The Cisco Unified Mobility Advantage Enterprise Server is unable to connect to Active Directory. Cisco Unified Mobility Advantage Enterprise Server Does Not Start Problem The Cisco Unified Mobility Advantage Enterprise Server does not start (the server status changes from “Stopped” to “Starting” to “Stopped”).log file tail node_manager node_manager. page C-1. search for “exception” until you find one with a keyword that may be related to the problem you are experiencing. Solution Check the log files for errors. page C-2 Cisco Unified Mobility Advantage Enterprise Server Does Not Start.log file tail admin admin.Appendix C Solving Installation Problems Troubleshooting and FAQs Step 3 View a log file: To Download a log file (You must use SFTP) Tail a log file For This Server Admin Server Node Manager Server Managed Server Admin Server (View the last few lines Node Manager Server of a log file in real time) Managed Server End the tail (Stop viewing the tail) All Use This Command file get admin * admin. Solving Installation Problems • • All Problems.log file get node_manager node_manager. page C-2 All Problems Problem All problems.log file tail cuma cuma.log Press Control-C Step 4 Search in the log file for exception until you find an exception associated with a keyword that indicates the source of the problem. Obtain an LDAP browser and attempt to connect to the OU using the same credentials.log file get cuma cuma. To find relevant information in the logs. The most likely cause is a bad LDAP path or password for the read-only account. It may also be a basic connectivity issue. Cisco Unified Mobility Advantage Administration Guide C-2 OL-15528-02 .

No. Cisco Unified Mobility Advantage may be deployed co-resident with Cisco Mobility Manager. earlier versions of Cisco Unified Mobility). Q. How many Cisco Unified Mobility Advantage servers can be attached to a Cisco Unified Communications Manager cluster? A. No. FAQs • • Cisco Unified Mobility Advantage FAQs. Q.x or 5. Can Cisco Unified Mobility Advantage servers be clustered together? A. page C-3 Cisco Unified Mobile Communicator FAQs. The Cisco Unified Mobility Advantage server can attach to a single Cisco Unified Communications Manager cluster. Cisco Unified Mobility Advantage cannot be deployed co-resident with Cisco Unified Communications Manager. Cisco Unified Mobility Advantage does not integrate with the above systems in this release. How many users does the Cisco Unified Mobility Advantage server support? How many mobile clients can attach to the Cisco Unified Mobility Advantage server? A.Appendix C Troubleshooting and FAQs Solving Problems with Cisco Unified Mobile Communicator Solving Problems with Cisco Unified Mobile Communicator See the Cisco Unified Mobility Advantage Administration Guide for troubleshooting information related to user activation. Yes. the proxy server is required. Can Cisco Unified Mobility Advantage be deployed co-resident with Cisco Unified Communications Manager or Cisco Unified Mobility? A. Q. Is the proxy server required? A.000 simultaneous users.x deployed on an external server (that is. Does Cisco Unified Mobility Advantage integrate with: • • Cisco Unified Presence? Cisco Unity Connection? A. The server supports up to 1. installation. Cisco Unified Mobility Advantage does not support redundancy or clustering capabilities in this release. Cisco Unified Mobility Advantage Administration Guide OL-15528-02 C-3 . Q. For systems with Cisco Mobility Manager 4. page C-5 Cisco Unified Mobility Advantage FAQs Q. Q. and Mobile Communicator problems.

Does Cisco Unified Mobility Advantage support logging? A. No. or add as many Active Directory adapters as the number of OUs from which you are planning to activate users. Yes. How long are text messages retained on the Cisco Unified Mobility Advantage server? A. Q. logs are available for message and communications traffic from the Cisco Unified Mobility Advantage server. Cisco Unified Mobility Advantage does not rely on MeetingPlace to send calendar notifications. VMWare is not supported in this release. specify the parent of all the OUs. Q. Cisco Unified Mobile Communicator also utilizes robust security mechanisms such as single sign on (SSO) authentication and SSL-based encryption to provide end-to-end protection for both the user data and the corporate network. instead. Cisco Unified Mobility Advantage is not compatible with the above systems in this release. Third-party reporting tools are recommended for analysis and reporting. if found. Yes. sender) in its database until the user deletes the message in Mobile Communicator. Cisco Unified Mobility Advantage Administration Guide C-4 OL-15528-02 .2 or higher. Is the Cisco Unified Mobility Advantage system secure? A. Q. Is Cisco Unified Mobility Advantage supported with VMWare? A. Other security mechanisms include administrative capabilities that allow an IT manager to wipe out data on a remote handset in case a mobile phone is ever lost or stolen. time. Q. do I have to configure them all on Cisco Unified Mobility Advantage? A. sends an alert to Mobile Communicator. I have users spread across various Exchange servers. MeetingPlace Express version 1. In the search base of the Active Directory adapter. you must add and configure one Exchange adapter for each Exchange server. How do I configure the Active Directory adapter to bulk activate a large group of users present in different Active Directory OUs? A. it scans a user's calendar in Exchange. What version of MeetingPlace Express is supported? A. looks for a special MeetingPlace attribute. No. Q. Yes. The Cisco Unified Mobility Advantage server keeps the complete text message along with its header info (date. Cisco Unified Mobility Advantage runs in the corporate data center securely behind the firewall.Appendix C FAQs Troubleshooting and FAQs Q. Q. Q. and. Is Cisco Unified Mobility Advantage compatible with: • • • • Cisco Unified Communications Manager Express? IBM Lotus Domino or Lotus Notes? Third-party IP-telephony systems? Third-party voice mail systems? A.

Q. Q. the configuration settings and preferences for a user are sent to Mobile Communicator from the User Portal. Refer to the relevant support documentation section on Cisco.cisco. Q. However. http://www. Yes. These can be on the same or different mobile operators. Q. This allows standard Internet Protocol service across the operator’s data network.pdf A Cisco. http://www. Where can I get information about handset and mobile operator support? A. Which mobile operating systems are supported by Cisco Unified Mobile Communicator? A.com for specific compatibility information and currently supported mobile phones. Cisco Unified Mobile Communicator supports Symbian OS version 9. Q.html Q. Users should also be aware that data roaming tariffs can vary widely between countries. Cisco Unified Mobile Communicator is provisioned to the user handset from the User Portal. the Mobile Communicator software may be downloaded to the handset using over-the-air methods or by using a data cable. Where can I go to get information about Mobile Communicator? A. Where are the user guides located? A.com/en/US/products/ps7271/index. users must have packet data service in the country into which they travel.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/ CUMC_Mobile_Operator_Support_Guide. How does Cisco Unified Mobile Communicator get deployed on a handset? A. Once installed on the handset.cisco. No.cisco. Cisco recommends that users subscribe to "unlimited" data service when available. Mobile Communicator supports multiple mobile phones per user. http://www. Future releases will support Microsoft Windows Mobile Standard Edition. Cisco Unified Mobility Advantage Administration Guide OL-15528-02 C-5 . http://www. What type of wireless data plan is required? A. Can a user have multiple mobile phones with Cisco Unified Mobile Communicator? A.com/en/US/products/ps7271/products_user_guide_list.com login ID is required to access this guide.pl/CUMC Search under Unified Communications Applications. Depending upon the type of handset. users can travel internationally with Mobile Communicator. Where can I download Cisco Unified Mobile Communicator? A. Yes. Q. Bluetooth or infrared technology. Mobile Communicator supports multiple mobile service providers simultaneously.html Q.Appendix C Troubleshooting and FAQs FAQs Cisco Unified Mobile Communicator FAQs Q. Q.1 (S60 3rd Edition) mobile phones and recent BlackBerry (8700 series or newer) devices running Java.cisco. Mobile Communicator requires that packet data service is enabled on the mobile phone.com/cgi-bin/tablebuild. Do employees need to use the same service provider? A. Does Cisco Unified Mobile Communicator work internationally? A.

Q. Identify and select personal and corporate contacts from the Mobile Communicator User Portal. Cisco Unified Mobility Advantage Administration Guide C-6 OL-15528-02 . Can users access contacts who are not currently on the mobile phone? A. or add the contact information to the Mobile Communicator Directory. Once the search is complete. users can call or send a message to the person. How does the Directory access personal contacts? A. Yes. These contacts are automatically synchronized with the Mobile Communicator Directory. How can users download personal and corporate contacts and phone numbers to Mobile Communicator? A. Mobile Communicator provides a remote search capability that allows users to access both personal and corporate contacts from the mobile phone. Mobile Communicator accesses personal contact information from contacts stored in Outlook using secure integration with Microsoft Exchange. Q.Appendix C FAQs Troubleshooting and FAQs Q.

requirement 2-2 E C Cisco Media Convergence Server(s) 2-1 Cisco Unified CallManager.INDEX A Admin Portal. logging in to 4-1 Admin Server 1-1 ports 2-9 starting A-2 stopping A-2 architecture. determining 2-8 components. installation 3-1 B BlackBerry Enterprise Server configuring 2-3 requirement 2-2 browser requirements 2-2 Cisco Unified Mobility Advantage Proxy Server 1-1 installation 5-1 starting 5-3. A-3 Cisco Unified Mobility Advantage servers starting A-1 stopping A-1 communication ports. 1-2 Cisco Unified Mobility Advantage Operating System. obtaining information 2-4 enterprise services. Cisco Unified Mobility Advantage 1-1. required platforms 1-2 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 IN-1 . Cisco Unified Mobility Advantage 1-1 conferencing system. requirement 2-2 Cisco Unified Communications Manager preinstallation settings 2-6. 6-6 requirement 2-2 Cisco Unified Mobile Communicator 1-3 Cisco Unified Mobility Advantage components 1-1 installing 3-3 uninstalling A-4 upgrading 6-1 Cisco Unified Mobility Advantage Enterprise Server components 1-1 configuration 4-1 installation 3-3 e-mail/groupware. determining 2-12 H hardware. requirement 2-2 Configuration Wizard. requirements 2-2 F firewall ports. requirement 2-2 corporate IP PBX. starting 4-1 corporate directory. requirement 2-2 Enterprise Server configuration 4-1 installation 3-3 enterprise services.

communication and firewall 2-8 preinstallation tasks 2-1 Proxy Server installation 5-1 Cisco Unified Mobility Advantage Installation and Upgrade Guide IN-2 OL-15528-02 . overview 1-3 S service providers. mobile data network 1-3 SSL Certificates overview 4-2 process overview B-1 requirements 4-2 start servers A-1 stop servers A-1 N Node Manager Server 1-1 ports 2-10 starting A-2 stopping A-2 U uninstalling Cisco Unified Mobility Advantage A-4 upgrading Cisco Unified Mobility Advantage 6-1 O Operating System. installation 3-1 overview. Cisco Unified Mobility Advantage 1-1 overview. installation 1-4 V voicemail system. 2-4 M Managed Server 1-1 ports 2-8 starting A-3 stopping A-3 mobile data network service providers.Index I installation Enterprise Server 3-3 Operating System 3-1 overview 1-4 Proxy Server 5-1 ports 2-11 starting A-3 stopping A-3 R required platforms 1-2 requirements browser 2-2 enterprise services 2-2. requirement 2-2 P ports Admin Server 2-9 Managed Server 2-8 Node Manager Server 2-10 Proxy Server 2-11 ports.