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Cisco Unified Mobility Advantage Installation and Upgrade Guide

Release 3.1.2 Revised Date: April 10, 2009

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

Text Part Number: OL-15528-02

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0807R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. Cisco Unified Mobility Advantage Installation and Upgrade Guide © 2008 Cisco Systems, Inc. All rights reserved.

CONTENTS
Preface
vii vii vii viii ix

Audience

Organization

Related Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview ix Document Conventions
1
ix

CHAPTER

Introduction

1-1

Cisco Unified Mobility Advantage Components 1-1 Cisco Unified Mobility Advantage Enterprise Server 1-1 Cisco Unified Mobility Advantage Proxy Server 1-1 Architecture 1-2 Enterprise Services 1-3 Mobile Data Network Service Providers 1-3 Cisco Unified Mobile Communicator 1-3 Overview of Installation Tasks
2
1-4

CHAPTER

Preinstallation Tasks

2-1 2-1

Install Cisco Media Convergence Servers Verify Browser Requirements Verify Enterprise Services
2-2 2-2

Configure the BlackBerry Enterprise Server 2-3 Configure IT Policies 2-3 Configure Software Configuration Policies 2-4 Obtain Enterprise Services Information 2-4 Microsoft Active Directory 2-4 Microsoft Exchange 2-5 Cisco Unity 2-6 Cisco Unified Communications Manager 2-6 Call Log Integration for Cisco Unified Mobility Advantage Username and Password Considerations 2-7 Determine Communication and Firewall Ports
2-8

2-7

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Contents

Communication Ports 2-8 Managed Server Ports 2-8 Admin Server Ports 2-9 Node Manager Server Ports 2-10 Proxy Server Ports 2-11 Firewall Ports 2-12 External Firewall Ports 2-12 Internal Firewall Ports 2-12
3

CHAPTER

Installation

3-1 3-1 3-3

Install Cisco Unified Mobility Advantage Operating System Verify Server Status 3-5 Admin Server 3-5 Node Manager Server
4

Install the Cisco Unified Mobility Advantage Enterprise Server

3-6

CHAPTER

Configuration

4-1 4-1

Log in to the Cisco Unified Mobility Advantage Admin Portal

Run the Configuration Wizard 4-2 SSL Certificate Management 4-2 Gather Required Information 4-2 Generate Keystore File and Self-Signed Certificate for Enterprise Server Enterprise Configuration 4-4 Corporate Directory Server 4-4 Personal Contact Server 4-8 Call Control Server 4-10 System Configuration 4-13 Server Setup 4-14 Handset Platform Management 4-16 Summary 4-16 Start the Managed Server
4-17

4-3

Complete the SSL Certificate Process 4-17 Generate the Keystore File for the Proxy Server 4-17 Generate the CSR for the Proxy Server 4-17 Request a Signed Certificate From VeriSign 4-18 Download an Intermediate Certificate from VeriSign 4-18 Create Final SSL Certificate Files 4-19 Upload Final Certificate on the Enterprise Server 4-20 Upload Final Certificate on the Proxy Server 4-20
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0.1.4 to Release 3.Contents CHAPTER 5 Proxy Server Installation 5-1 5-1 Install the Cisco Unified Mobility Advantage Proxy Server Verify the Proxy Server Status Post-Installation Tasks 6 5-3 5-3 CHAPTER Upgrade Cisco Unified Mobility Advantage Upgrade Release 3.0.9 to Release 3.2 6-1 Complete Preinstallation Steps 6-1 Install the Server 6-3 Apply Changes 6-3 Complete Upgrade Tasks 6-4 Upgrade Release 3.0.9 6-5 Complete Preinstallation Steps 6-5 Install the Server 6-6 Apply Changes 6-6 Complete Upgrade Tasks 6-7 6-1 APPENDIX A Maintenance A-1 Manage the Servers A-1 Start Sequence for Cisco Unified Mobility Advantage Servers A-1 Stop Sequence for Cisco Unified Mobility Advantage Server A-1 Start or Stop the Admin Server A-2 Start or Stop the Node Manager Server A-2 Start or Stop the Managed Server A-3 Start or Stop the Proxy Server A-3 Uninstall Cisco Unified Mobility Advantage B A-4 APPENDIX SSL Certificate Process B-1 B-1 Understanding the Terminology Understanding the Process Part 1 Overview B-2 Part 2 Overview B-3 C B-2 APPENDIX Troubleshooting and FAQs Obtaining Log Files C-1 C-1 Solving Installation Problems C-2 All Problems C-2 Cisco Unified Mobility Advantage Enterprise Server Does Not Start C-2 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 v .

Contents Solving Problems with Cisco Unified Mobile Communicator FAQs C-3 Cisco Unified Mobility Advantage FAQs C-3 Cisco Unified Mobile Communicator FAQs C-5 INDEX C-3 Cisco Unified Mobility Advantage Installation and Upgrade Guide vi OL-15528-02 .

Caution The tasks described are administration-level tasks. “Maintenance” Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 vii . The person responsible for the installation should be familiar with Cisco Unified Communications Manager. Organization This manual is organized as follows: Chapter 1. Microsoft Active Directory. “Proxy Server Installation” Chapter 6. “Configuration” Chapter 5. configure. “Installation” Provides an overview of Cisco Unified Mobility Advantage and how to install it on the network Describes the tasks required prior to installation Describes how to install the Cisco Unified Mobility Advantage Operating System. and Microsoft Exchange. “Preinstallation Tasks” Chapter 3. and upgrade Cisco Unified Mobility Advantage. Audience Network engineers or system administrators should review this guide to learn the steps required to properly set up Cisco Unified Mobility Advantage on the network. install. “Introduction” Chapter 2. and run the Installation Wizard to begin the Cisco Unified Mobility Advantage installation Describes how to run the Configuration Wizard and configure Cisco Unified Mobility Advantage Describes how to install the Cisco Unified Mobility Advantage Proxy Server Describes how to upgrade the Cisco Unified Mobility Advantage Enterprise Server and Cisco Unified Mobility Advantage Proxy Server from a previous release to a current release Describes how to start and stop Cisco Unified Mobility Advantage servers and how to uninstall Cisco Unified Mobility Advantage Chapter 4. “Upgrade Cisco Unified Mobility Advantage” Appendix A.Preface Cisco Unified Mobility Advantage Installation and Upgrade Guide provides the information you need to understand.

Preface

Appendix B, “SSL Certificate Process” Appendix C, “Troubleshooting and FAQs”

Provides an overview of the process required to obtain an SSL certificate for Cisco Unified Mobility Advantage. Describes how to troubleshoot installation problems and provides answers to frequently asked questions

Related Documentation
For more information about Cisco Unified Mobility Advantage, refer to these publications:
Cisco Unified Mobility Advantage

These publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7270/tsd_products_support_series_home.html
• • • • •

Cisco Unified Mobility Advantage Installation and Upgrade Guide Cisco Unified Mobility Advantage Administration Guide Release Notes for Cisco Unified Mobility Advantage Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices Release Notes for Cisco Unified Mobile Communicator for Symbian OS Phones

Cisco Unified Mobile Communicator

These publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html
• • • • • •

Cisco Unified Mobile Communicator Quick Start Guide for BlackBerry Devices Cisco Unified Mobile Communicator User Guide for BlackBerry Devices Cisco Unified Mobile Communicator Quick Start Guide for Symbian OS Phones Cisco Unified Mobile Communicator User Guide for Symbian OS Phones Cisco Unified Mobile Communicator Quick Reference for Symbian OS Phones Cisco Unified Mobile Communicator User Portal Guide

Cisco Unified Communications Manager Administration

These publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html • Cisco Unified Communications Manager Administration Guide • Cisco Unified Communications Manager System Guide • Cisco Unified Communications Manager Security Guide

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Preface

Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.

Document Conventions
This document uses the following conventions: Convention boldface font italic font [ ] {x|y|z} [x|y|z] string
screen

Description Commands and keywords are in boldface. Arguments for which you supply values are in italics. Elements in square brackets are optional. Alternative keywords are grouped in braces and separated by vertical bars. Optional alternative keywords are grouped in brackets and separated by vertical bars. A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

font font

Terminal sessions and information the system displays are in screen font. Information you must enter is in boldface screen font. Arguments for which you supply values are in italic screen font. The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key. Nonprinting characters, such as passwords are in angle brackets.

boldface screen

italic screen font ^ < >

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Preface

Note

Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Caution

Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following convention:

Warning

IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS

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CH A P T E R

1

Introduction
Cisco Unified Mobility Advantage is part of the Cisco Unified Communications family of products. Cisco Unified Mobility Advantage is the server in the enterprise that Cisco Unified Mobile Communicator clients connect to, via a proxy server. Cisco Unified Mobility Advantage is deployed behind the enterprise firewall and serves as the integration point for all enterprise services.

Cisco Unified Mobility Advantage Components
Cisco Unified Mobility Advantage consists of two servers:
• •

Cisco Unified Mobility Advantage Enterprise Server Cisco Unified Mobility Advantage Proxy Server

Note

Both servers are required. The servers must be installed on a one-to-one basis (for each Cisco Unified Mobility Advantage Enterprise Server installed, one Cisco Unified Mobility Advantage Proxy Server must be installed).

Cisco Unified Mobility Advantage Enterprise Server
The Cisco Unified Mobility Advantage Enterprise Server consists of these components:
• • • •

Managed Server—this server manages the communication with Cisco Unified Mobile Communicator and runs the Cisco Unified Mobile Communicator User Portal. Admin Server—this server runs the Cisco Unified Mobility Advantage Admin Portal for management of Cisco Unified Mobility Advantage. Node Manager Server—this server is used for utility operations such as starting and stopping the Managed Server. Cisco Unified Mobility Advantage Database

Cisco Unified Mobility Advantage Proxy Server
The Cisco Unified Mobility Advantage Proxy Server acts as a proxy and manages the secure communications between Cisco Unified Mobile Communicator and the Cisco Unified Mobility Advantage Enterprise Server. The Proxy Server is located on a separate machine within the DMZ.

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Figure 1-1 Cisco Unified Mobility Advantage Architecture DMZ Outer firewall Inner firewall Cisco Unified Mobility Advantage Enterprise Server MA Enterprise Services MobileData Network GPRS data channel Cisco Unified Mobility Advantage Proxy Server MA Directory Managed Server MA Voice mail Email Admin Server Cisco Unifited Mobile Communicator MA Collaboration Call Control M 183311 PSTN Voice Channel Node Manager Server Cisco Unified Mobility Advantage Installation and Upgrade Guide 1-2 OL-15528-02 . Figure 1-1 shows how Cisco Unified Mobility Advantage works with components in the network. page 2-1 for more information. See Install Cisco Media Convergence Servers.Chapter 1 Architecture Introduction Architecture Install Cisco Unified Mobility Advantage Enterprise Server on one of these platforms: • • Cisco MCS 7845-H2 Media Convergence Server Cisco MCS 7845-I2 Media Convergence Server Cisco MCS 7825-H2 Media Convergence Server Cisco MCS 7825-H3 Media Convergence Server Cisco MCS 7825-I2 Media Convergence Server Cisco MCS 7825-I3 Media Convergence Server Install Cisco Unified Mobility Advantage Proxy Server on one of these platforms: • • • • Warning The Cisco Media Convergence Servers must be installed in your network before you install Cisco Unified Mobility Advantage.

For more information. page 2-4 for the list of services that are compatible with Cisco Unified Mobility Advantage. For more information on Cisco Unified Mobile Communicator installation.Chapter 1 Introduction Architecture Enterprise Services The enterprise services that Cisco Unified Mobility Advantage integrates with must already be installed within the network. Note See the Release Notes for your client platform for the list of supported model numbers. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 1-3 . see the Cisco Unified Mobility Advantage Administration Guide and the Cisco Unified Mobile Communicator Quick Start Guide for your specific mobile phone. After Cisco Unified Mobility Advantage installation is complete. Mobile Data Network Service Providers Cisco Unified Mobility Advantage is designed to work with multiple service providers. refer to the Cisco Unified Mobility Advantage URL: http://www. and for important information pertaining to installation. See Obtain Enterprise Services Information.html Cisco Unified Mobile Communicator Cisco Unified Mobile Communicator is installed on mobile phones.com/en/US/products/ps7270/tsd_products_support_series_home.cisco. This release of Cisco Unified Mobile Communicator supports the following client platforms: • • RIM BlackBerry devices Symbian OS phones Future releases of Cisco Unified Mobile Communicator will support additional client platforms. Cisco Unified Mobile Communicator can be installed and provisioned on a mobile phone.

Configure the BlackBerry Enterprise Server (optional. Install the Cisco Unified Mobility Advantage Proxy Server application. Install the Cisco Unified Mobility Advantage Enterprise Server application (Chapter 3. required only if supporting Cisco Unified Mobile Communicator on BlackBerry devices). Install the Cisco Unified Mobility Advantage Operating System on the Cisco Media Convergence Server that will be hosting the Cisco Unified Mobility Advantage Proxy Server. “Preinstallation Tasks”): a. b. “Installation”). For instructions. Install the Cisco Media Convergence Servers that will be hosting the Cisco Unified Mobility Advantage Enterprise Server and the Cisco Unified Mobility Advantage Proxy Server. Cisco Unified Mobility Advantage Installation and Upgrade Guide 1-4 OL-15528-02 . Install the Cisco Unified Mobility Advantage Operating System on the Cisco Media Convergence Server that will be hosting the Cisco Unified Mobility Advantage Enterprise Server (Chapter 3. d. Task 2 Install the Cisco Unified Mobility Advantage Enterprise Server: a. Verify enterprise services that integrate with Cisco Unified Mobility Advantage. see the Cisco Unified Mobility Advantage Administration Guide. Choose communication and firewall ports. b. e. c. Verify browser requirements. Run the Configuration Wizard and configure the Cisco Unified Mobility Advantage Enterprise Server (Chapter 4. “Configuration”). Task 3 Install the Cisco Unified Mobility Advantage Proxy Server (Chapter 5. “Proxy Server Installation”): a. c. b. Task 4 Install Cisco Unified Mobile Communicator on end user phones.Chapter 1 Overview of Installation Tasks Introduction Overview of Installation Tasks The following tasks are required to install Cisco Unified Mobility Advantage: Task 1 Complete the preinstallation tasks (Chapter 2. c. Copy the final certificate file for the Proxy Server to the system. f. “Installation”). Obtain enterprise services information.

CH A P T E R 2 Preinstallation Tasks This chapter describes the preinstallation tasks that you must complete before you install Cisco Unified Mobility Advantage: • • • • • • Install Cisco Media Convergence Servers Verify Browser Requirements Verify Enterprise Services Configure the BlackBerry Enterprise Server Obtain Enterprise Services Information Determine Communication and Firewall Ports Install Cisco Media Convergence Servers The Cisco Unified Mobility Advantage Enterprise Server must be installed on one of these platforms: • • Cisco MCS 7845-H2 Media Convergence Server Cisco MCS 7845-I2 Media Convergence Server Cisco MCS 7825-H2 Media Convergence Server Cisco MCS 7825-H3 Media Convergence Server Cisco MCS 7825-I2 Media Convergence Server Cisco MCS 7825-I3 Media Convergence Server The Cisco Unified Mobility Advantage Proxy Server must be installed on one of these platforms: • • • • Warning You must install the Media Convergence Server(s) before you install Cisco Unified Mobility Advantage. make sure that: • Each Media Convergence Server has a static IP address Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-1 . page 3-1. See the Cisco Media Convergence Server Documentation for more information. Install the Cisco Unified Mobility Advantage Operating System on each Media Convergence Server. See Install Cisco Unified Mobility Advantage Operating System. After the Media Convergence Servers are installed.

1.0 or later Mozilla Firefox 1.2 For systems supporting BlackBerry devices. or Cisco Unified CallManager version 4. BlackBerry Enterprise Server version 4. Verify Enterprise Services Verify that the enterprise services in your network meet these requirements: Table 2-1 Enterprise Services Enterprise Service Corporate Directory E-mail/Groupware Corporate IP PBX Voicemail System Conferencing System BlackBerry Enterprise Server Requirement Active Directory 2000 or 2003 Microsoft Exchange 2000 or 2003 Cisco Unified Communications Manager version 6.Chapter 2 Verify Browser Requirements Preinstallation Tasks • The Media Convergence Server hosting the Cisco Unified Mobility Advantage Proxy Server has an Internet hostname that can be resolved by an external DNS server Verify Browser Requirements Verify that the computer that will be used to configure Cisco Unified Mobility Advantage after installation has one of these browser versions: • • Microsoft Internet Explorer 6.x Cisco MeetingPlace Express version 1. page 2-3.1 with these items configured for use with Cisco Unified Mobility Advantage: • • IT Policies Software Configuration Policies See Configure the BlackBerry Enterprise Server.0 or later.x Cisco Unity version 4.0 or 5.5 or later The browser must have Macromedia Flash plug-in version 8.x or 5. Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-2 OL-15528-02 .

these values can be set to any value.voicestream. Select affected IT Policy.com Password—leave blank AT&T/Cingular: • • • Note If you have multiple GSM carriers. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-3 . configure these items on the BlackBerry Enterprise Server: • • IT Policies Software Configuration Policies Configure IT Policies Configure IT Policy settings on the BlackBerry Enterprise Server to enable the installation of third-party applications.com Username—leave blank Password—leave blank APN—wap. and click Properties. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Open the BlackBerry Manager and click BlackBerry domain. Click TCP Policy Group. Set the following values for each GSM carrier. you must create multiple IT policies with different values in this field. In the U. these settings are: T-Mobile: • • • APN—wap. For non-GSM carriers.cingular Username—wap@cingulargprs.S..Chapter 2 Preinstallation Tasks Configure the BlackBerry Enterprise Server Configure the BlackBerry Enterprise Server If your system is supporting Cisco Unified Mobile Communicator on BlackBerry devices. Set Disallow Third Party Application Download to False. Click Security Policy Group. Click Global tab > Edit Properties link > IT Policy.

obtain information for the enterprise services in this section. Cisco Unified Mobility Advantage uses this port to connect to the corporate directory for end user directory listing and searches.Chapter 2 Obtain Enterprise Services Information Preinstallation Tasks Configure Software Configuration Policies Configure the Software Configuration Policy settings on the BlackBerry Enterprise Server as shown in Table 2-2. Click the Software Configurations tab. Value Admin DN Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-4 OL-15528-02 . Default is 389. You must also be able to reference the information as needed during the installation and configuration. Select Policy and click Properties Set these properties: Table 2-2 Software Configuration Policies on the BlackBerry Enterprise Server Policy Disposition Internal Network Connection Setting Required Allowed Obtain Enterprise Services Information Before you install Cisco Unified Mobility Advantage. Distinguished Name of a user in corporate directory server who has at least “Read Only” permissions in the corporate directory server. You must obtain the information for each service and record this information as per the tables below. LDAP port of the corporate directory server. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Open the BlackBerry Manager and click BlackBerry domain. Click Manage Application Policies. Microsoft Active Directory Determine the values you will be using for these Active Directory settings and enter your information under Value in Table 2-3: Table 2-3 Microsoft Active Directory Settings Setting Hostname/IP Address Port Description Hostname or IP address of the corporate directory server.

CORP.DC=com Value Microsoft Exchange Determine the values you will be using for these Microsoft Exchange settings and enter your information under Value in Table 2-4: Table 2-4 Microsoft Exchange Settings Setting Hostname Port Description Hostname or IP address of the Exchange server. This port changes depending on whether or not SSL is used. you should have this value set to the base level for the company in your corporate directory server. Default for SSL—443 Default for non-SSL—80 Value Exchange Domain Domain for this instance of the Exchange server. If you are deploying Cisco Unified Mobility Advantage for a specific organizational unit. Level in corporate directory server at which the Cisco Unified Mobility Advantage Enterprise Server will start a search for users for all of its searches. For example. Outlook Web Access (OWA) port of the Exchange server.DC=com If you are deploying Cisco Unified Mobility Advantage for the entire company. Use SSL Determine whether or not Cisco Unified Mobility Advantage should use SSL to connect to the Exchange server. For example: OU=Sales. This is the domain that end users use when logging into their Windows desktops.DC=example. Default is Yes Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-5 . you may choose to have this be the base level for this organizational unit in your corporate directory server. For example: DC=example.Chapter 2 Preinstallation Tasks Obtain Enterprise Services Information Table 2-3 Microsoft Active Directory Settings (continued) Setting Admin Password Searchbase Description Password of the above user in the corporate directory server.

Default is Yes. Make sure that CTI services is enabled and running on all the hosts you enter in this field. Value Version Username and Password Version of Cisco Unified Communications Manager. determine the values you will be using for these Cisco Unified Communications Manager settings. If you have more than one Cisco Unified Communications Manager server. page 2-7 Username and Password Considerations. See “Username and Password Considerations” section on page 2-7 for more information. Up to four sets of user names and passwords for Cisco Unified Communications Manager users. Username: Password: Username: Password: Username: Password: Username: Password: Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-6 OL-15528-02 . and enter your information under Value in Table 2-6.* Determine whether or not to use SSL for security between the Cisco Unified Mobility Advantage Enterprise Server and this instance of Exchange. Related Topics • • Table 2-6 Call Log Integration for Cisco Unified Mobility Advantage. Value Use SSL Cisco Unified Communications Manager If you plan to use the optional Call Log feature. Default is: .*?(UNITY|unity).Chapter 2 Obtain Enterprise Services Information Preinstallation Tasks Cisco Unity Determine the values you will be using for these Cisco Unity settings and enter your information under Value in Table 2-5: Table 2-5 Cisco Unity Settings Setting Voicemail System E-mail Description Enter the Cisco Unity e-mail regular expression that identifies the e-mail account used in the “from” field in voicemail messages for which the sender cannot be resolved by Unity. page 2-7 Cisco Unified Communications Manager Settings Setting Hostname Description Hostname or IP address of the Cisco Unified Communications Manager server(s). specify all the host names as a comma-separated list with no spaces.

Cisco Unified Mobility Advantage monitors the desk phone using a CTI user. Each user monitors up to 250 lines. These user accounts should be associated with the office phones of the users that are being enabled to use Cisco Unified Mobile Communicator.x. Cisco Unified Mobility Advantage uses the event to create a call log entry on the server and then synchronizes these with Mobile Communicator. Cisco Unified Mobility Advantage also uses the Telephone Number field to match the data from the call log to a Mobile Communicator user. Username and Password Considerations Before the Cisco Unified Mobility Advantage Enterprise Server can talk to the Cisco Unified Communications Manager server. Each user account can be assigned a maximum of 250 office phones to administer. Cisco Unified Mobility Advantage needs to be configured with at least one (and up to four) user accounts that are CTI enabled and with the hostname of the Cisco Unified Communications Manager server running the CTI service. A call comes in or is placed by a IP phone corresponding with a Mobile Communicator phone. 4. check the “Enable CTI Application Use” check box that is on the User Configuration window for an existing or new user designated to be the Cisco Unified CallManager user. 3. This process works as follows: 1. This means that you cannot have duplicate telephone numbers configured inside Active Directory. Cisco Unified Mobility Advantage references Active Directory to know which user the call log should be sent to. For Cisco Unified Mobility Advantage to communicate with Cisco Unified Communications Manager. For calls that are placed from or received directly on the mobile phone. When creating a user on Cisco Unified CallManager version 4. Create one user account per 250 Cisco Unified Mobile Communicator users. This CTI user is configured within Cisco Unified Communications Manager and is associated with the phone line of the Mobile Communicator user. Unified Mobility Advantage will not be able to uniquely identify the users. 2. contact phone number. otherwise. it must be able to uniquely identify the directory number of a user in Active Directory. The Cisco Unified Mobility Advantage Enterprise Server uses these accounts to monitor activities on the associated office phones to generate integrated call logs on Cisco Unified Mobile Communicator. the mobile phone generates a local call log. The entry is sent to the Mobile Communicator client after the call is finished. in the Cisco Unified CallManager Admin Portal. The call log includes sender name. Cisco Unified Communications Manager generates an event for the Cisco Unified Mobility Advantage server.Chapter 2 Preinstallation Tasks Obtain Enterprise Services Information Call Log Integration for Cisco Unified Mobility Advantage Call Logs are generated in Cisco Unified Communications Manager when a call is made to the desk phone of a user. therefore. read status and length. Note The Cisco Unified Mobility Advantage server generates call logs for calls placed from or received by the IP Phone only. To synchronize Mobile Communicator with a desk phone. The exact number of user accounts to create in Cisco Unified Communications Manager depends on how many Cisco Unified Mobile Communicator users are activated on the system. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-7 . A maximum of four user accounts can be created. the Cisco Unified Communications Manager server must be configured to contain at least one (and at the most four) application user accounts that are CTI-enabled.

Table 2-8. For example. Communication Ports Complete Table 2-7.Chapter 2 Determine Communication and Firewall Ports Preinstallation Tasks When creating a user on Cisco Unified Communications Manager 5.) Determine Communication and Firewall Ports Determine which communication and firewall ports the Cisco Unified Mobility Advantage Server and Cisco Unified Mobility Advantage Proxy Server use. Admin Server. the user should automatically be assigned the “Standard CCM End Users” group (also on the User Group Configuration window). Default is 1198 Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. and record the ports you will be using under Value in this table: Table 2-7 Managed Server Ports Setting User Portal Port Description Port used by end users to access the Cisco Unified Mobile Communicator User Portal.1 or 6.com:8443 Default is 8443 Value Provisioning Port Port used for over-the-air downloads of Cisco Unified Mobile Communicator. Managed Server Ports Determine the ports for the Managed Server. Default is 1199 Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. and Node Manager Server). check the “Allow Control of Device from CTI” check box for this user.0. You must be able to reference these settings as needed during the installation and configuration. Default is 4444 Naming Port RMI Port RMI Object Port Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-8 OL-15528-02 . Additionally. and Table 2-9 for each Cisco Unified Mobility Advantage Enterprise Server component (Managed Server. (This is the default. Default is 8080 Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. Complete Table 2-10 on page 2-11 for the Cisco Unified Mobility Advantage Proxy Server. and record these settings in the tables in these sections. https://mycompany. From the End User Configuration window. assign the user to the “Standard CTI Enabled” group that is on the User Group Configuration window.

Default is 5443 Managed Server Provisioning Port Port that is used for over-the-air downloads of Cisco Unified Mobile Communicator. Default is 5443 Port used by the Cisco Unified Mobility Advantage Managed Server for server-to-server communications. http://mycompany. not HTTPS.com:7080/adminportal Note Value This value is HTTP. Default is 7080 For example. Default is 8080 Admin Server Ports Determine the ports for the Admin Server.Chapter 2 Preinstallation Tasks Determine Communication and Firewall Ports Table 2-7 Managed Server Ports (continued) Setting Server Bind Port Description Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. Default is 6443 Value Non SSL Client Port SSL Client Port Inter-Server SSL Port Managed Server SSL Client Port Port that the Proxy Server connects to for secure client communications. This port is used by the Proxy Server to obtain configuration information from the Admin Server. Default is 7099 Internal communication port used by the Cisco Unified Mobility Advantage Admin Server. Naming Port Internal communication port used by the Cisco Unified Mobility Advantage Admin Server. and record the ports you will be using under Value in this table: Table 2-8 Admin Server Ports Setting Admin Portal Port Description Port used by a system administrator to access the Cisco Unified Mobility Advantage Admin Portal. Default is 4445 Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. Default is 7098 RMI Port Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-9 . Default is 5555 Port that clients connect to for secure communication.

Note In most cases. Default is 3444 Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server. Table 2-9 Node Manager Server Ports Setting HTTP Port Naming Port Description Internal communication port used by the Node Manager Server. Default is 3099 Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server. Default is 7444 Internal communication port used by the Cisco Unified Mobility Advantage Admin Server.Chapter 2 Determine Communication and Firewall Ports Preinstallation Tasks Table 2-8 Admin Server Ports (continued) Setting RMI Object Port Description Internal communication port used by the Cisco Unified Mobility Advantage Admin Server. you can use the default values. Default is 3080 Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server. Default is 3445 Value RMI Port RMI Object Port Server Bind Port Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-10 OL-15528-02 . Default is 7445 Value Server Bind Port Node Manager Server Ports Determine the ports for the Node Manager Server. Default is 3098 Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server. and record the ports you will be using under Value in this table.

Default is 5098 Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server. Default is 5443 Port that is used for over-the-air downloads of Cisco Unified Mobile Communicator. and record the ports you will be using under Value in this table: Table 2-10 Proxy Server Ports Setting Admin Server HTTP Port Description Port used by a system administrator to access the Cisco Unified Mobility Advantage Admin Portal. Default is 5444. Default is 5445.Chapter 2 Preinstallation Tasks Determine Communication and Firewall Ports Proxy Server Ports Determine the ports for the Proxy Server. This must be the same value you assigned to the Admin Server “Admin Portal Port” setting. Default is 5099 Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server. Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server. Default is 8080 RMI Port RMI Object Port Server Bind Port Proxy Server Client Port Proxy Server Provisioning Port Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-11 . Port that is used for secure client-server communication. Value Naming Port Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server.

page 2-8. Figure 2-1 Firewall Ports DMZ 8080 Outer firewall Inner firewall Enterprise Services MobileData Network 389 MA 5443 80 80 5 3 44 Directory Managed Server 443 (SSL) 80 (non-SSL) MA 7080 MA Voice mail Email Collaboration 27 48 Proxy Server Admin Server MA PSTN Voice Channel M External Firewall Ports The following ports must be opened in the external firewall: • • Proxy Server Client Port—Default value is 5443 Proxy Server Provisioning Port—Default value is 8080 Internal Firewall Ports The following ports must be opened in the internal firewall: • • • Managed Server SSL Client Port—Default value is 5443 Managed Server Provisioning Port—Default value is 8080 Admin Portal Port—Default value is 7080 Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-12 183312 Node Manager Server Call Control OL-15528-02 .Chapter 2 Determine Communication and Firewall Ports Preinstallation Tasks Firewall Ports Of the communication ports you entered in Communication Ports. Figure 2-1 shows an example of the default firewall ports. Caution These ports must be TCP ports. note the following ports that must be opened in the external and internal firewalls.

the system displays an error message. Note The server on which you install Cisco Unified Mobility Advantage will be reformatted during the installation. the installation process aborts and the DVD ejects. If your platform is valid. Install Cisco Unified Mobility Advantage Operating System Procedure Step 1 Step 2 Step 3 Insert the Cisco Unified Mobility Advantage OS DVD into the DVD-ROM drive of the server on which you are going to install Cisco Unified Mobility Advantage. We suggest using an unformatted server. You do not see this check unless you have an existing operating system. If you choose to continue the installation. the system overwrites the existing operating system and any existing data will be lost. it displays a green check mark next to each component name and continues. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 3-1 . You do not see this check unless your platform is invalid.CH A P T E R 3 Installation This chapter describes how to install the Cisco Unified Mobility Advantage Operating System and the Cisco Unified Mobility Advantage Enterprise Server after you have completed the preinstallation tasks outlined in Chapter 2. and displays a log with information. aborts the installation. and the BIOS. otherwise. • If the system does not need to reconfigure any part of the system. Boot the computer from the DVD. Step 4 The system checks that there is an existing operating system. • • If you choose not to overwrite the existing operating system. the installation continues. in which case the system asks if you want to overwrite it. the system aborts the installation and ejects the DVD. Step 5 The computer performs a system check that inspects the hard drive. the RAID. • • If your platform is invalid. You have 30 seconds to choose to continue. the installation continues. The system checks that this is a valid platform. If your system does not have an operating system.

it may reboot up to three times. the installation process continues from where it left off. All fields are required. During these 15 seconds. enter values as described in Table 3-1. it displays two green circular arrows next to the component name and automatically reboots after 15 seconds. After pausing. Step 6 The system continues to the media check screen.Chapter 3 Install Cisco Unified Mobility Advantage Operating System Installation • If the system needs to reconfigure any part of the system./:.<=>?@[\]^_{}~) Step 11 Step 12 Click Next. Click Next. The Cisco Unified Mobility Advantage Operating System loads and installs from the DVD. Cisco Unified Mobility Advantage Installation and Upgrade Guide 3-2 OL-15528-02 . If the media check fails.-. On the Timezone page. b. The password must contain at least: • • • • • Step 7 Step 8 Step 9 Step 10 8 characters One lowercase character (a-z) One uppercase character (A-Z) One numeric digit (0-9) One special character (!”#$%&’)*+. This takes approximately 10 to 15 minutes. The Root Password page appears. Enter a root password for the system. Table 3-1 Network Setup Screen Field DNS Information Definition Primary DNS address Secondary DNS address DNS search path Fully qualified domain name (FQDN) of the host IP address assigned to the host Subnet mask for the host Default gateway address for the host Use the default value Use the default value Primary Secondary Domain Name Host Name IP Address Subnet Mask Gateway Auto Negotiation Speed (Full Duplex) Step 13 Step 14 Ethernet Port 1 (device eth0): use for HTTP and VOICE access Click Next. you can either abort the installation or continue. you must click Restart to continue. Select the time zone that best represents where the system resides. If you continue with the installation. The Cisco Unified Mobility Advantage system displays the Welcome page with an introductory message informing you that there are a few more steps to take before your system is ready to use. you can hit any key to pause the check and read the message. After installation. After rebooting. Depending on your system configuration. This happens automatically. The media check can take up to 10 minutes. Scroll through the list of time zones. set the Time zone for the system by following these steps: a. the server reboots. there may be errors. On the Network Setup screen.

f. The system displays a message informing you that the operating system installation is complete. Procedure Step 1 When the system displays the Cisco Application DVD page. Note We recommend synchronizing the date and time of the server automatically using Network Time Protocol (NTP). The system attempts to contact the NTP server to obtain the correct date and time. Click the check box next to Enable Network Time Protocol.com. select today’s date. use any commercially available ISO file unpackaging program and expand the ISO file to the directory of your choice on your local hard disk. Click the left and right arrows to move to a different month or year. Setting the Date and Time with NTP a. Use the default settings or the values you determined and recorded during the preinstallation tasks. a. Enter the NTP server host name or IP address in the Server field. When the Cisco Unified Mobility Advantage Operating System installation is complete. Step 15 Ensure that the checkbox next to System clock uses UTC is checked. or use any commercially available CD-ROM burner program. Click Next. In the Date box.Chapter 3 Installation Install the Cisco Unified Mobility Advantage Enterprise Server c. e. minute. Note If you downloaded the Cisco Unified Mobility Advantage ISO file from Cisco. set the date and time for the system. Click the Date & Time tab. Default settings are provided. c. Click Add. In the Time box. Manually Setting the Date and Time a. the DVD-ROM drive ejects the DVD. b. d. b. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 3-3 . A time server (computer that sends accurate date and time settings to other servers through the network) must be available to use NTP. and second to the current time. and burn the file onto a CD. d. Click the Network Time Protocol tab. insert the Cisco Unified Mobility Advantage application DVD. Click Next. On the Date and Time page. Click Next. c. Install the Cisco Unified Mobility Advantage Enterprise Server The Cisco Unified Mobility Advantage Installation Wizard guides you through the required installation steps. set the hour.

The default values are shown in parenthesis.Chapter 3 Install the Cisco Unified Mobility Advantage Enterprise Server Installation Step 2 Click Install. Spaces are not allowed. Enter a password used for logging into the Cisco Unified Mobility Advantage Admin Portal. Enter the name that you want to assign to this instance of the Managed Server. Click Next. The Choose Install Folder screen appears. Step 10 Step 11 Note The password must be at least one character. and that is easily remembered for future reference. the default name is cuma. The Choose Install Set screen appears. The License Agreement screen appears. Step 5 Step 6 Step 7 Step 8 Note Each installation of the Cisco Unified Mobility Advantage Enterprise Server is considered an instance. To accept the license.’ ‘node_manager. Enter values for the Admin Server (Admin Portal) ports. See Table 2-8 on page 2-9. Step 12 Enter values for the Node Manager Server ports. and click Next. The Node Manager Server Configuration screen appears. This process may take several minutes. and then click Next. The password can be changed at a later time (after installation) by using the Admin Portal. and click Next. Step 9 Enter values for the Managed Server ports.’ The Managed Server Configuration screen appears.’ or ‘proxy. the Admin Portal Configuration screen appears. and then Next. By default. and then Next. Note Step 3 Step 4 Wait for the Installation Wizard to start. Cisco Unified Mobility Advantage Installation and Upgrade Guide 3-4 OL-15528-02 . review the information on the Important screen. When complete. The name is limited to 32 characters. Choose Cisco Unified Mobility Advantage as the type of installation. Use a name that identifies this instance. When the Installation Wizard begins. the username is admin and cannot be changed. and click Next. the Admin Portal Password screen appears. For example. The name cannot be ‘admin. and then click Next. The default values are shown in parenthesis. and click Next. See Table 2-7 on page 2-8. Enter or select the location where the Cisco Unified Mobility Advantage Enterprise Server will reside. Use these values or the values you determined during the preinstallation activities. Review the License information. The default installation path is /opt/cuma. The Managed Server Instance Name screen appears. click I accept the Terms of the License Agreement. When complete. Use these values or the values you determined during the preinstallation tasks.

Step 15 Verify Server Status After installing the Cisco Unified Mobility Advantage Enterprise Server. page A-1. Admin Server To verify that the Admin Server is started: Procedure Step 1 Step 2 Step 3 Log in as root to the system that is hosting the Admin Server. the Admin Server and the Node Manager Server start automatically. Enter this command in the terminal window: /sbin/service cuma_admin status The status message should read: “cuma_admin is running”. If the Admin Server is not running (the message reads “cuma_admin is stopped”). The Cisco Unified Mobility Advantage Enterprise Server installs. Step 14 Click Done. After the servers are started. verify that the Admin Server and the Node Manager Server are started. as described next. click Install. the Install Complete screen appears. page 4-1. • • If changes are required. start the server using the following command: /sbin/service cuma_admin start The Admin Server starts when the “OK” message appears. See Configuration. Open a new terminal. When complete. Use these values or the values you determined during the preinstallation activities. configure the Cisco Unified Mobility Advantage Enterprise Server. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 3-5 . Step 13 Review the information on the summary screen and make sure all of the information is correct. the Preinstallation Summary screen appears. When complete. See Table 2-9 on page 2-10. Verify the server status. The Cisco Unified Mobility Advantage Enterprise Server is installed. If the information is correct. See Verify Server Status. see Maintenance. click Previous and make the changes. For more information about starting the servers. Click Reboot to restart the server.Chapter 3 Installation Verify Server Status The default values are shown in parenthesis. After rebooting. page 3-5.

If the Node Manager Server is not running (the message reads “cuma_nm is stopped”). Open a new terminal. Enter this command in the terminal window: /sbin/service cuma_nm status The status message should read: “cuma_nm is running”.Chapter 3 Verify Server Status Installation Node Manager Server To verify that the Node Manager Server is started: Procedure Step 1 Step 2 Step 3 Log in to the system that is hosting the Node Manager Server. Cisco Unified Mobility Advantage Installation and Upgrade Guide 3-6 OL-15528-02 . start the server using the following command: /sbin/service cuma_nm start The Node Manager Server starts when the “OK” message appears.

See Verify Server Status. log in to the Cisco Unified Mobility Advantage Admin Portal. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-1 . the username is admin. Note In addition to running the Configuration Wizard to complete the Cisco Unified Mobility Advantage installation.CH A P T E R 4 Configuration This chapter describes how to run the Configuration Wizard to configure the Cisco Unified Mobility Advantage Enterprise Server. the Admin Portal is used for maintaining Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator. Step 3 Enter the password and choose Login. On the Cisco Unified Mobility Advantage Enterprise Server. The Configuration Wizard starts. For more information about using the Admin Portal. The password was determined during the installation. Procedure Step 1 Step 2 Verify that the Admin Server is started. Log in to the Cisco Unified Mobility Advantage Admin Portal To start the Cisco Unified Mobility Advantage Configuration Wizard. page 3-5. enter the following URL into a supported web browser: http://hostname:port/adminportal • • hostname is the hostname of the Admin Server port is the port assigned to the Admin Server (default is 7080) For example: http://mycompany. see the Cisco Unified Mobility Advantage Administration Guide.com:7080/adminportal The Admin Portal log in screen appears. By default.

Department Name Company Name City Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-2 OL-15528-02 . page 4-17 – Request a Signed Certificate From VeriSign. The entire SSL certificate process is completed in two parts: • Part 1 is completed during the Configuration Wizard and consists of these steps: – Gather Required Information. this is the department name used when requesting SSL certificates from VeriSign. page 4-20 – Upload Final Certificate on the Proxy Server. To run the Configuration Wizard. In most cases. page B-1 for additional information regarding this process. page 4-18 – Create Final SSL Certificate Files. page 4-17 – Generate the CSR for the Proxy Server. page 4-19 – Upload Final Certificate on the Enterprise Server. page 4-17): – Generate the Keystore File for the Proxy Server. page 4-18 – Download an Intermediate Certificate from VeriSign. click Next on the Welcome screen. gather this information: Table 4-1 SSL Certificate Required Information Field Server Name Definition Fully qualified domain name for the Cisco Unified Mobility Advantage Proxy Server. page 4-3 • Part 2 is completed after the Configuration Wizard and consists of these steps (see Complete the SSL Certificate Process.com. For example: cumapxy. Your company name. The SSL Certificate Management screen appears. page 4-20 Note See SSL Certificate Process. Gather Required Information Before you begin. In most cases.Chapter 4 Run the Configuration Wizard Configuration Run the Configuration Wizard The Configuration Wizard prompts you through the steps required to configure Cisco Unified Mobility Advantage for your system. SSL Certificate Management The SSL Certificate Management screens prompt you through the steps required to create an SSL Certificate. this is the company name used when requesting SSL certificates from VeriSign The city where the department or company is located.cisco. page 4-2 – Generate Keystore File and Self-Signed Certificate for Enterprise Server.

California (not CA). Special characters cannot be used. Generate Keystore File and Self-Signed Certificate for Enterprise Server Procedure Step 1 Click Yes on the SSL Certificate Management screen to generate a new certificate. Copy and paste the CSR text that is displayed below the download link and paste it into a text file. Click Next. Complete all fields. For example. click Reset at the top of the Configuration Wizard.txt). It is utilized during creation of the final certificate. this is US (not USA). Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-3 . Click the Browse button and navigate to the keystore file you downloaded Step 3. cumaproxy-csr. Tip Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 The text file can be created using any text editor. and must be at least six characters in length. This form is required to generate the keystore file and the CSR. The file should import successfully. The Generate Certificate Signing Request (CSR) screen appears with a hyperlink to download the keystore file and the actual text of the CSR. Save the file to your local computer (for example. the Cisco Unified Mobility Advantage Enterprise Server has a self-signed certificate.keystore. After saving the keystore and proxy files to your local computer. Click No when prompted to create a new certificate.Chapter 4 Configuration Run the Configuration Wizard Table 4-1 SSL Certificate Required Information Field State Country Code Password Definition The state where the server will be deployed. The state name can not be abbreviated. The Generate Certificate Signing Request (CSR) screen appears. Step 2 Step 3 Step 4 Click the here link to download the keystore file. Click Yes to return to the SSL Certificate Management screen (described in Generate Keystore File and Self-Signed Certificate for Enterprise Server. The password entered by the administrator during keystore file generation. Enter the two-letter code for the country where the company is located. Select JKS for type and click Next. The keystore file and CSR are two different objects. For the United State. both are required to proceed. At this point. and the name of the state cannot be abbreviated. Save the file to your local computer with a descriptive name such as cumaenterprise. page 4-3). Enter the password for the keystore file. Click Next and enter requested information.

Table 4-3 Corporate Directory Configuration Screen Field Host Name/IP Address Step 4 Definition Enter the hostname or IP address of the corporate directory server. page 4-4 to complete the Configuration Wizard. Enter a name you want to assign to the corporate directory adapter. For example. Follow the instructions to generate a keystore for the Proxy Server and complete the SSL certificate process. See Complete the SSL Certificate Process. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-4 OL-15528-02 . Enterprise Configuration The Enterprise Configuration screens allow you to configure the Cisco Unified Mobility Advantage Enterprise Server to interface with these servers: • • • Corporate directory server Personal contact server Call Control server Corporate Directory Server The Corporate Directory Server acts as both the repository for corporate contact information and the authenticating authority for user sessions. Click Next. Enter the host information of the corporate directory server as described in Table 4-3.Chapter 4 Run the Configuration Wizard Configuration Step 12 Continue to Enterprise Configuration. Enter a description for the corporate directory adapter. page 4-17. Active Directory. To configure the corporate directory server: Procedure Step 1 In the Corporate Directory Configuration screen. When the Configuration Wizard finishes. Click Next. Table 4-2 Corporate Directory Configuration Screen Field Corporate Directory Type Adapter Name Description Step 2 Step 3 Definition Select the type of corporate directory your organization uses. select and enter the corporate directory server information as described in Table 4-2. do not start the Cisco Unified Mobility Advantage Enterprise Server.

The default is Yes.Chapter 4 Configuration Run the Configuration Wizard Step 5 Select the Base DN information as described in Table 4-4.DC=com This account needs to have read-only permissions in your corporate directory server. Table 4-6 Corporate Directory Configuration Screen Field User DN Definition Enter the distinguished name of the account that Cisco Unified Mobility Advantage Server uses to read data from your corporate directory server. Step 6 Step 7 Click Next. follow referral. The default value is 1 day. Verify the filter criteria. it is recommended that you use the default value. Append Base DN Select this check box to allow the Cisco Unified Mobility Advantage Enterprise Server to append the base DN to the user’s DN (instead of giving the complete distinguished name of the user above). For example: DC=department. Follow Referral Polling Period (days) Step 8 Step 9 Click Next.CN=Users. Table 4-4 Corporate Directory Configuration Screen Field Base DN Definition Distinguished name of the root node in your corporate directory server. It is recommended that you use the default value.DC=example. Password Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-5 . and polling period as described in Table 4-5. Enter the password of the account.DC=example. Enter the time (in days) that establishes how frequently the Cisco Unified Mobility Advantage Enterprise Server polls the corporate directory server for updates. Table 4-5 Corporate Directory Configuration Screen Field Filter Criteria Definition Verify the criteria that will be used to distinguish corporate users from other corporate resources within the corporate directory server. For example: CN=CUMA Read Only User. In most cases.DC=com Choose Edit if the Base DN you want is not listed in the menu.DC=department. Enter the user information as described in Table 4-6. Select whether or not you want the Cisco Unified Mobility Enterprise Server to follow referrals from the corporate directory server.

or click Next to proceed with the default settings. Click Edit to make any changes. Note It is recommended that you use the default settings. For example: givenName Enter the name of the attribute in Active Directory that represents a user’s last name. Note It is recommended that you use the default settings. Corporate Directory Configuration Screen Table 4-8 Field Contact Adapter Definition Enter the name of the attribute within the corporate directory that identifies the logical Exchange server resource name for a user.Chapter 4 Run the Configuration Wizard Configuration Step 10 Step 11 Click Next. For example: msExchHomeServerName Enter the name of the attribute within the corporate directory that identifies the DNS host name of a server machine. For example: mail First Name Last Name Email Step 12 Review the lookup information on the screen as described in Table 4-8. For example: sn Enter the name of the attribute in Active Directory that represents a user’s e-mail address. or click Next to proceed with the default settings. Review the mapping attribute information on the screen as described in Table 4-7. Click Edit to make any changes. For example: distinguishedName Enter the name of the attribute in Active Directory that represents a user’s first name. Corporate Directory Configuration Screen Table 4-7 Field Distinguished Name Definition Enter the name of the attribute in Active Directory that represents a user’s distinguished name. For example: dNSHostName DNS Host Name Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-6 OL-15528-02 .

To change any setting. DC=somecompany.DC=department. the msExchHomeServerName is “myExchange” and the DN Mask is configured as ??. The Personal Contact Server Configuration screen appears. The hostname is retrieved from Active Directory using the “Contact Adapter” attribute of the user entry. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-7 .Chapter 4 Configuration Run the Configuration Wizard Table 4-8 Corporate Directory Configuration Screen (continued) Field Contact Adapter DN Mask Definition Enter the Contact Adapter DN Mask. DC=myDivision. DC=com. DC=somecompany. For example: CN=Computers. click Reset. CN=Computer. The Corporate Directory Configuration Summary screen appears.DC=com The Cisco Unified Mobility Advantage Enterprise Server searches a user’s Exchange Server from this root node.CN=Computer. ?? is substituted with the CN=<hostname of the Exchange server>. click Next. This complete string is then used to retrieve details about the user’s Exchange host. if in Active Directory for user test1. Otherwise. For example. Step 13 Review the information. DC=com Contact Adapter Search Base Enter the Distinguished Name of the root node that contains your Exchange Server’s information in your corporate directory.DC=com The Cisco Unified Mobility Advantage Enterprise Server will use the value of the Contact Adapter field (entered above) in combination with this DN Mask to search for the DNS hostname of a user’s Exchange Server. The following part is used to complete the DN.DC=example. CN=Computer.DC=example. DC=myDivision. Contact Adapter (msExchHomeServerName).DC=department. The format of the DN Mask is: ??. then the Cisco Unified Mobility Advantage Enterprise server will lookup the following entry in Active Directory to get details about the Exchange server and use it to store personal contacts of the test1 user: CN=myExchange.

Chapter 4 Run the Configuration Wizard Configuration Personal Contact Server To configure the personal contact server: Procedure Step 1 Enter the personal contact server information as described in Table 4-9. CORP. For example. Enter a name that you want to assign to the personal contact adapter. and user name suffix information as described in Table 4-11. Enter the voicemail configuration information as described in Table 4-12. it is not used during most installations. Enter the suffix that is applied to a user to complete their corporate e-mail address. Default is Yes. Click Next Enter the Exchange server information as described in Table 4-10. For example. Step 4 Step 5 Click Next Enter the port. this field should be blank. Table 4-11 Personal Contact Server Screen Field Port Definition Enter the port used to connect the Cisco Unified Mobility Advantage Enterprise Server to the Exchange server. Specify whether or not Cisco Unified Mobility Advantage should use SSL to connect to this Exchange server. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-8 OL-15528-02 . Note Exchange Domain User Name Suffix In most cases. Step 6 Step 7 Click Next. Exchange domain. Table 4-9 Personal Contact Server Screen Field Personal Contact Server Type Adapter Name Description Step 2 Step 3 Definition Select the type of personal contact server that your company uses. Microsoft Exchange. Table 4-10 Personal Contact Server Screen Field Hostname/IP Address Use SSL Definition Enter the hostname or IP address of the Exchange server. This port changes depending on whether or not SSL is used. Enter the domain for this instance of the Exchange server. This is the domain that end users use when logging into their Windows desktops. Enter a description for the personal contact adapter.

For example: Subject Enter a regular expression for the search pattern that should be used in the Phone Number Search Field Name field. For example: [0-9]{4} Filter Value Voicemail System Email Phone Number Search Field Name Phone Number Search Pattern Step 8 Step 9 Click Next. Default is: . Caution Do not change these values without first contacting Cisco Support. Enter the specific value appropriate for your organization. Select whether or not you want to enable the voicemail server as described in Table 4-13. Maximum Expiry of Voicemails Indicates the maximum value that a user can select for the number (days) of days within which voicemail messages will be visible on Cisco Unified Mobile Communicator.” “subject”. and “cc”. Enter the Cisco Unity e-mail regular expression that identifies the e-mail account used in the “from” field in voicemail messages for which the sender cannot be resolved by Unity. Options are “class_id. Step 10 Click Next. Select the value appropriate for your organization. Table 4-13 Personal Contact Server Configuration—Voicemail Integration Screen Field Enable Corporate Voicemail Integration Definition Determine whether or not the Cisco Unified Mobility Advantage Enterprise Server provides voicemail viewing and downloading capabilities on Cisco Unified Mobile Communicator. “to”. Table 4-12 Personal Contact Server—Voicemail Settings Screen Field Filter Field Name Definition Determines the field to be used to identify a corporate voicemail from other types of messages.Chapter 4 Configuration Run the Configuration Wizard These values apply to systems that want to integrate Cisco Unified Mobility Advantage with their voicemail system.* Enter the field to search for a caller’s phone number. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-9 . “from”.*?(UNITY|unity). Enter the value that is found in the field identified as “Filter Field Name” when the message is a ‘corporate voicemail’ message.

page 4-13 to continue the installation. click Next. Enter a name that you want to assign to the call control adapter. If no. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-10 OL-15528-02 . Step 2 Enter the Call Control adapter information as described in the Table 4-15. click Next on the Call Control Configuration Summary screen. or click Next to go to the System Configuration screen. click Reset. To change any information. as described in Table 4-14. click their respective Host Name/IP Address. Table 4-15 Call Control Configuration Screen Field Call Control Server Type Adapter Name Description Step 3 Definition Select the type of call control server that your company uses. • • If yes. To view configuration summaries for each server. The Personal Contact Server Configuration Summary Screen appears. The Call Control Configuration screen appears. Go to Step 2 to configure the adapter. Review the information. Click Next. Table 4-14 Personal Contact Server Configuration—Conference Integration Screen Field Enable Conference Integration Definition Determine whether or not the Cisco Unified Mobility Advantage Enterprise Server integrates with your corporate conferencing system and provides conference notifications and viewing capabilities on Cisco Unified Mobile Communicator. Otherwise. For example. The Enterprise Configuration Summary screen appears. Step 12 Click Next.Chapter 4 Run the Configuration Wizard Configuration Step 11 Select whether or not you want to integrate Cisco Unified Mobility Advantage with your corporate conferencing system. Enter a description for the call control adapter. and click Next. Step 13 Call Control Server To configure the call control server: Procedure Step 1 Choose if you want to integrate Cisco Unified Mobility Advantage with a Call Control server. the Call Control Configuration screen appears. Cisco Unified Communications Manager. Go to System Configuration.

1. page 2-7 for more information. this is 1. 9. Password Enter up to four pairs of Cisco Unified Mobile Communicator usernames and passwords setup in Cisco Unified Communications Manager.Chapter 4 Configuration Run the Configuration Wizard Step 4 Enter the hostname or IP address of the Call Control server and its user name and password details. Enter the prefix configured in the call control server for dialing an outside number.100. For example: 172. For example.S.101. in the U.S. CallManager Version Select the version of the Cisco Unified Communications Manager Server. Step 5 Step 6 Click Next. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-11 . page 2-7 for more information.) User Name Enter up to four pairs of Cisco Unified Mobile Communicator usernames and passwords setup in Cisco Unified Communications Manager. this is 011. (This is accomplished from the Cisco Unified service ability application. Service Activation window . In the U.S.22. In the U.. but outside of the local calling area. Table 4-16 Call Control Configuration—Cisco Unified Communications Manager Screen Field Hostname/IP Address Definition Enter the hostname or IP address of the Cisco Unified Communications Manager server(s). as described in Table 4-16.22. Enter the dial plan configuration information for the Call Control server as described in Table 4-17. For example. Make sure that CTI Manager service is enabled and running on all the hosts you enter in this field. Enter the prefix to dial a number within the same country. specify all host names or IP addresses as a comma-separated list with no spaces. See Username and Password Considerations..172. See Username and Password Considerations. Table 4-17 Call Control Configuration—Cisco Unified Communications Manager Screen Field Area Code Country Code (CC) Dial Out Prefix National Direct Dialing Prefix (NDD) International Direct Dialing Prefix (IDD) Definition Enter the area code corresponding to the local calling area of the call control server. this is 1. Enter the prefix required to dial outside of the home country.1.. Enter the assigned calling code for the country of the call control server. If you have more than one Cisco Unified Communications Manager server.if the host is CCM.

whether the prefix is present or not in the number. The NDD is automatically included as part of this and does not need to be specified as part of the expression. Grouping is done by using parenthesis. For the server to extract the extension-only portion for monitoring. such as [0-9] in the above example. 6253125.Chapter 4 Run the Configuration Wizard Configuration Table 4-17 Call Control Configuration—Cisco Unified Communications Manager Screen Field Extension Regex Definition Field used to search Active Directory. if the area code is configured as 408. For North America. and that the Directory Numbers (extensions) defined in your Cisco Unified Communications Manager server are in the form 3xxx or 4xxx. Identifying an incoming or outgoing call as an extension call. In this case. Thus. a grouping of extension pattern is required. The regular expression to monitor extensions will be [3-4][0-9]{3}. the engine can extract the first group as the extension-only portion. • The server automatically matches additional variations of these numbers using the previously configured prefixes. the prefix pattern is 625. Local Number Regex Enter a regular expression for matching locally dialable numbers. you must add a prefix pattern to the regular expression. this is: [2-9][0-8][0-9][2-9][0-9]{6} Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-12 OL-15528-02 . and 3125 as an extension number. then the regular expression above would allow the server to identify 4086253125. The regular expression configured in this field is used for: • • Identifying an extension number that Cisco Unified Mobile Communicator monitors for call control features. and Direct Inward Dialing Prefix is 625 (NXX = 625). The DID for the user would be 408-625-3xxx or 408-625-4xxx. the extension regular expression should be written as: (?:625)?([3-4][0-9]{3}) • • The "?" following the prefix group indicates this is optional. The {3} means the number of digits of the previous expression. The "?:" after the opening parenthesis in the prefix group tells the engine not to count this group. To match ANI/DNIS received in incoming or outgoing calls to an extension. this is: [2-9][0-9]{6} National Number Regex (excluding NDD) Enter a regular expression for matching nationally dialable numbers. That way. Using the above example. For North America. The phone number (ANI/DNIS) received in incoming or outgoing calls could be in extension-only format (internally dialed calls) or complete local-number format (direct inward dialing) For example: Assume that your area code is 408 (NPA = 408).

This forms the user’s Cisco Unified Mobile Communicator user address. To view configuration summaries for each server. The Call Control Configuration Summary screen appears. Table 4-18 Call Control Configuration—Corporate PBX Integration Screen Field Enable Corporate PBX Integration Definition Determine whether or not the Cisco Unified Mobility Advantage Enterprise Server integrates with your corporate IP PBX system and provides office phone call log viewing capabilities on Cisco Unified Mobile Communicator. To change any information. click Reset.Chapter 4 Configuration Run the Configuration Wizard Step 7 Step 8 Click Next. The SMTP Server must allow relaying from the Cisco Unified Mobility Advantage Server. The System Configuration screen appears. Otherwise. Step 10 Step 11 System Configuration The System Configuration screen allows you to determine the Cisco Unified Mobility Advantage Enterprise Server domain information and SMTP server information. Indicate whether or not to integrate with the corporate PBX system as describe in Table 4-18. Table 4-19 System Configuration Screen Field General Definition Enter a domain name for this instance of the Cisco Unified Mobility Advantage Enterprise Server. Click Next to continue with the configuration. The Cisco Unified Mobility Advantage Enterprise Server uses the SMTP server to send out device provisioning and ‘melt’ messages. Maximum Expiry of Call Logs (days) Step 9 Click Next. Indicates the maximum value that a user can select for the number of days within which call logs will be sent to the client. To determine system configuration information: Procedure Step 1 Enter the information as described in Table 4-19. Default is 30. The Enterprise Configuration Summary screen appears. For example: cisco. Review the information. click Next. click their respective Hostname or IP Address.com Domain Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-13 .

Note Although you have not yet installed the Cisco Unified Mobility Advantage Proxy Server.Chapter 4 Run the Configuration Wizard Configuration Table 4-19 System Configuration Screen (continued) Field Session Timeout (days) Definition Enter the maximum time (in days) between required entry of Cisco Unified Mobile Communicator passwords on end-users’ mobile phones. Enter the port number for the SMTP gateway. Enter the hostname of your SMTP gateway. The Server Setup screen appears. you will need to enter a password apart from an Admin E-mail address (see next two fields). The Proxy Server Configuration screen appears. SMTP Server Configuration Host Name Port Authentication Required Admin Email SMTP Authentication Password Enter the password associated with the Admin Email address. enter the information you determined during the preinstallation tasks for the Proxy Server below. If the value for this field is True. this is 25. This information is stored on the Admin Server and is required for the Proxy Server to start. Click Next. To configure the Proxy Server and then the Managed Server: Procedure Step 1 Choose Yes when prompted to configure a Proxy Server. Server Setup The Server Setup screen allows you to choose to configure the Cisco Unified Mobility Advantage Proxy Server and enter information about the Managed Server. This field is needed only if the SMTP server requires authentication. Step 2 Click Next. Step 2 Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-14 OL-15528-02 . Cisco Unified Mobility Advantage uses this e-mail address to send provisioning e-mails and SMS messages to end users. Usually. This must be the same as your Exchange hostname if you use the Exchange server as your SMTP gateway. Enter the e-mail address for the administrator responsible for management of Cisco Unified Mobility Advantage. Identify whether or not your organization requires authentication on the mail server.

Step 4 Click Next. Default is 6443. The Server Setup Summary screen appears. Review the information. Otherwise. Enter the port that is used for over-the-air downloads of Cisco Unified Mobile Communicator.Chapter 4 Configuration Run the Configuration Wizard Step 3 Enter the information for the Proxy Server as described in Table 4-20. The Managed Server Configuration screen appears. Table 4-20 Proxy Server Configuration Screen Field Host Name/IP Address Incoming Client Port Incoming Provisioning Port Definition Enter the hostname or IP address of the Proxy Server. Enter the information for the Managed Server as described in Table 4-21. To change information. use the default location: $cuma_root/conf/orative. Default is 5443. Step 7 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-15 . The hostname or IP address must be routable from the Internet. Enter the port that clients connect to for secure communication. In most cases. click Next to continue the installation. Enter the port that is used for secure client-server communication. Enter the port used for server-to-server communications. Enter the port that clients connect to. Default is 5443. page 4-3 for more information. Default is 5555. click Reset.keystore Certificate Location Certificate Password Enter the password that you assigned to the self-signed SSL Certificate file for the Proxy Server. Enter the file name and location of the SSL Certificate for the Proxy Server. See Generate Keystore File and Self-Signed Certificate for Enterprise Server. The Handset Platform Management screen appears. Table 4-21 Managed Server Setup Screen Step 5 Field Host Name/IP Address Non SSL Client Port SSL Client Port Inter-server SSL Port Definition Enter the hostname or IP address of the Managed Server. Step 6 Click Next. Default is 8080.

The Summary screen appears. and all of the support information for configuring supported phones. click Reset. Step 3 To change the settings. When the upload is successful. For more information about installing and provisioning. Click Next.Chapter 4 Run the Configuration Wizard Configuration Handset Platform Management The Handset Platform Management screen allows you to upload Cisco Unified Mobile Communicator onto the Cisco Unified Mobility Advantage Enterprise Server. Note Cisco Unified Mobile Communicator is provided on a separate CD from Cisco Unified Mobility Advantage. displaying the handset platforms and versions of Cisco Unified Mobile Communicator now installed on your system.com. click Finish. Cisco Unified Mobile Communicator can be installed and provisioned on mobile phones. The CD or downloaded software file contains Cisco Unified Mobile Communicator software for specific mobile phone technologies. Summary The Summary screen displays your Cisco Unified Mobility Advantage Enterprise Server settings. Click Reset under any area to make changes to that area. see the Cisco Unified Mobility Advantage Administration Guide. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-16 OL-15528-02 . To complete the configuration. To view summary information: Procedure Step 1 Step 2 Review the configuration summary. After Cisco Unified Mobile Communicator is uploaded and the Cisco Unified Mobility Advantage installation is complete. Otherwise. To upload Cisco Unified Mobile Communicator onto the Cisco Unified Mobility Advantage Enterprise Server: Procedure Step 1 Step 2 Browse or enter the location of the Cisco Unified Mobile Communicator software file. the Handset Platform Management Summary screen appears. click Next. or it can be downloaded from Cisco.

page 4-17 Request a Signed Certificate From VeriSign. page 4-19 Upload Final Certificate on the Enterprise Server. page 4-18 Download an Intermediate Certificate from VeriSign. Step 5 Step 6 Click the here link to download the keystore file. Complete all fields.txt) Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-17 . Save the file to your local computer with a descriptive name such as cumapxy.keystore. Generate the CSR for the Proxy Server The following files have been generated: • • • Keystore file for the Cisco Unified Mobility Advantage Enterprise Server (cumaenterprise.keystore) Keystore file for the Cisco Unified Mobility Advantage Proxy Server (cumapxy. Complete the SSL Certificate Process • • • • • • Generate the Keystore File for the Proxy Server. Enter the information for the Proxy Server. See “Complete the SSL Certificate Process” section on page 4-17. Click Submit. The Generate Certificate Signing Request (CSR) screen appears with a hyperlink to download the keystore file. and the name of the state cannot be abbreviated. The next step is to complete the SSL certificate process.Chapter 4 Configuration Start the Managed Server Start the Managed Server Click No when prompted to start the Managed Server. page 4-17 Generate the CSR for the Proxy Server. Select SSL Certificate Management. page 4-20 Generate the Keystore File for the Proxy Server Procedure Step 1 Step 2 Step 3 Step 4 Log into the Cisco Unified Mobility Advantage Admin Portal.keystore) CSR for the Cisco Unified Mobility Advantage Enterprise Server (cumaent-csr. page 4-18 Create Final SSL Certificate Files. Click Generate New Certificate. Special characters cannot be used.

VeriSign.Chapter 4 Complete the SSL Certificate Process Configuration Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log into the Cisco Unified Mobility Advantage Admin Portal. Select SSL Certificate Management. Download an Intermediate Certificate from VeriSign To generate the final SSL Certificate. Step 7 Step 8 Request a Signed Certificate From VeriSign The following files have been generated: • • • • Keystore file for the Cisco Unified Mobility Advantage Enterprise Server (cumaenterprise. Procedure Step 1 Go to this VeriSign web site: https://knowledge.keystore) CSR for the Cisco Unified Mobility Advantage Enterprise Server (cumaent-csr.keystore) Keystore file for the Cisco Unified Mobility Advantage Proxy Server (cumapxy. Note Step 3 This e-mail may take from a few minutes to a few days. Locate and select the keystore file that was generated for the Proxy Server (cumapxy. Wait for the signed certificate to arrive from VeriSign.txt) CSR for the Cisco Unified Mobility Advantage Proxy Server (cumapxy-csr. After you receive the signed certificate. Save the file locally using an easily recognized name such as cumapxy-csr. download an intermediate certificate from VeriSign.com) and purchase a signed certificate.txt) Procedure Step 1 Step 2 Go to the VeriSign web site (www. The Retrieve Certificate Signing Request (CSR) screen appears for the Proxy Server keystore file. Copy and paste the CSR into a text file. Click Submit. page 4-18. Enter the password for the Proxy Server keystore file.keystore).txt.com/support/ssl-certificates-support/index?page=content&id=AR657 Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-18 OL-15528-02 . Click Retrieve CSR. See Download an Intermediate Certificate from VeriSign. VeriSign requires an intermediate certificate.VeriSign.

Enter the information as described in Table 4-22: Table 4-22 Import SSL Certificate Field Certificate File Password Definition Navigate to and select the Keystore file. Create Final SSL Certificate Files The following files have been generated: • • • • • • • Keystore file for the Cisco Unified Mobility Advantage Enterprise Server (cumaenterprise. Select SSL Certificate Management. Click Import SSL Certificate. Enter the password.keystore) Keystore file for the Cisco Unified Mobility Advantage Proxy Server (cumapxy.txt) Procedure Step 1 Step 2 Step 3 Step 4 Log into the Cisco Unified Mobility Advantage Admin Portal. then Signed Certificate with no spaces. cumaintermediate. as shown below: ~~~Intermediate~~~ 4I63CYYPSAA4oH+QpNc/ftzoSJLNpQaSFdfbXddq8IsspRsPcCiVFVX9z8QvS etc. ~~~signed~~~~ Step 4 Save the text file using a descriptive name (for example. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-19 . == -----END CERTIFICATE---------BEGIN CERTIFICATE----MIIEwDCCBCAoTDlZlcmlTaWdWfeIAdoGNs+XVGezANBgkqhkiG9w0BAQUFADCB etc. Copy and paste the text of the Intermediate Certificate into a text file.keystore) CSR for the Cisco Unified Mobility Advantage Enterprise Server (cumaent-csr.txt) Signed certificate from VeriSign for the Cisco Unified Mobility Advantage Enterprise Server Signed certificate from VeriSign for the Cisco Unified Mobility Advantage Proxy Server Intermediate certificate used for both the Cisco Unified Mobility Advantage Enterprise Server and Proxy Server (cumaintermediate.txt) CSR for the Cisco Unified Mobility Advantage Proxy Server (cumapxy-csr.Chapter 4 Configuration Complete the SSL Certificate Process Step 2 Step 3 Click the Secure Site Certificate hyperlink.txt). paste the certificates back-to-back: Intermediate Certificate. To properly format the certificates in the text box.

BEGIN CERTIFICATE. Click Upload Certificate. page 5-1. This is the same password that was entered for the original keystore file. Enter the password for the certificate file. The first line should be . If you are importing a VeriSign certificate. giving it a descriptive name without any extension type (for example. Immediately after installing the operating system (before inserting the Cisco Unified Mobility Advantage Application DVD). Upload Final Certificate on the Enterprise Server Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Log into the Cisco Unified Mobility Advantage Admin Portal... Upload Final Certificate on the Proxy Server Procedure Step 1 Step 2 Install the Cisco Unified Mobility Advantage operating system for the Proxy Server... Certificate Step 5 Step 6 Step 7 Click Submit. copy the final SSL Certificate file for the Proxy Server to the root directory on the Proxy Server. Select Server Controls > Cisco > Control Server.. Choose True to import a standalone intermediate certificate. Select SSL Certificate Management.final. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-20 OL-15528-02 . Repeat these steps to generate a final SSL Certificate file for the Enterprise Server.Chapter 4 Complete the SSL Certificate Process Configuration Table 4-22 Import SSL Certificate (continued) Field Intermediate Certificate Definition Choose False if you are importing a certificate chain that includes an intermediate certificate. Browse to the final SSL Certificate file for the Enterprise Server and select it. Stop and start the Managed Server. you will choose this option for a VeriSign certificate.. Generally..keystore). cumaproxy. Download the final SSL Certificate file. See Proxy Server Installation... then the signed certificate directly below. paste the intermediate certificate first.

keystore.keystore to a backup location. Select Proxy Configuration > Listen Ports. If the SSL certificates were installed properly. Stop the Proxy Server as root with the following command: /sbin/service/cuma_proxy stop Follow Steps 1 .4 above to generate a new SSL Certificate file. navigate to the root directory and select the final SSL certificate when prompted.keystore. If the Cisco Unified Mobility Advantage Proxy Server certificate needs to be reinstalled: a.Chapter 4 Configuration Complete the SSL Certificate Process Step 3 Step 4 During the installation of the Cisco Unified Mobility Advantage Proxy Server. Step 5 Step 6 Step 7 Step 8 Login to the Admin Portal. Copy orative. Be sure to name the final certificate orative. Reboot the server. Confirm the location and password of the keystore file on the Proxy Server. the Cisco Unified Mobility Advantage Proxy Server starts successfully. The location should be /opt/cuma/conf/orative. d. Log onto the Cisco Unified Mobility Advantage Proxy Server and make a backup of the current keystore file by copying /opt/cuma/conf/orative. or enter the following command from the Proxy Server command line to start the Proxy Server: /sbin/service/cuma_proxy start Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-21 . b.keystore to the /opt/cuma/conf/ directory on the Proxy Server c.

Chapter 4 Complete the SSL Certificate Process Configuration Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-22 OL-15528-02 .

See Install Cisco Unified Mobility Advantage Operating System. insert the Cisco Unified Mobility Advantage application DVD as prompted by the Cisco Application DVD page. Install the Cisco Unified Mobility Advantage Proxy Server Procedure Step 1 Install the Cisco Unified Mobility Advantage Operating System on the server that is going to host the Cisco Unified Mobility Advantage Proxy Server. and burn the file onto a CD.CH A P T E R 5 Proxy Server Installation This chapter describes how to install and configure the Cisco Unified Mobility Advantage Proxy Server. copy the proxy certificate file to the /root directory on the system using SSH file transfer protocol. Caution Copy the final proxy certificate file to the system before you insert the Cisco Unified Mobility Advantage application DVD. page 3-1. Note If you downloaded the Cisco Unified Mobility Advantage ISO file from Cisco. or use any commercially available CD-ROM burner program. The credentials to copy the certificate file using SSH file transfer protocol are: • • User: root Password: the certificate password The /root directory is the home directory of the root (administrative) user. page 4-20. We suggest using an unformatted server. Note The server on which you install Cisco Unified Mobility Advantage will be reformatted during the installation.com. use any commercially available ISO file unpackaging program and expand the ISO file to the directory of your choice on your local hard disk. Step 2 When the system displays the Cisco Application DVD page. Step 3 After copying the certificate file. See Upload Final Certificate on the Proxy Server. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 5-1 .

The SSL Certificate and Password screen appears. The Proxy Server Configuration screen appears. and click Next. and click Next. the Important Information screen appears. and click Next. The Proxy Server installs. click Previous and make the changes. review the information on the Important screen. and click Next. Step 13 Click Next. The Choose Install Folder screen appears. Admin Server Portal Port—Enter the Admin Server http port that was specified during the Admin Server installation. click I accept the Terms of the License Agreement. When the Installation Wizard begins. Enter or select the location where the Proxy Server software will reside. Step 16 Cisco Unified Mobility Advantage Installation and Upgrade Guide 5-2 OL-15528-02 . Click Next. The default is 7080. click Install. Review the License information. Click Next. Note Step 5 Step 6 Wait for the Installation Wizard to start. The License Agreement screen appears. Caution Make sure you record the location of the SSL Certificate keystore file described on this screen. Choose Cisco Unified Mobility Advantage Proxy as the type of installation. Review the information in the summary screen and make sure all of the information is correct. If any changes are required. • • Step 14 Step 15 If all of the information is correct. Enter the information required for the Proxy Server to communicate with the Admin Server: • • Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Admin Server Host—Enter the Admin Server host name or IP address. To accept the license. Enter the password associated with the certificate file. verify that this keystore file location is correct in the Admin Portal (Proxy Configuration > Listen Ports). The Proxy Server is installed.Chapter 5 Install the Cisco Unified Mobility Advantage Proxy Server Proxy Server Installation Step 4 Click Install. or click Next to accept the default values. Click Browse and locate the Proxy Server SSL Certificate file you copied to the Proxy Server. The Pre-Installation Summary screen appears. When complete. This process may take several minutes. The default location is /opt/cuma. The Admin Server Information screen appears. Enter the values for the Proxy Server ports. The Choose Install Set screen appears. When the installation is complete.

If the Proxy Server is not running (the message reads “cuma_proxy is stopped”). start the server using the following command: /sbin/service cuma_proxy start The Proxy Server starts when the “OK” message appears. Post-Installation Tasks After the Proxy Server installation is complete. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 5-3 . After the system reboots. Verify the Proxy Server Status To verify that the Proxy Server is started: Procedure Step 1 Step 2 Step 3 Log in to the system that is hosting the Proxy Server. verify that the Proxy Server is started. Open a new terminal. Enter the following command in the terminal window: /sbin/service cuma_proxy status The status message should read: “cuma_proxy is running”.Chapter 5 Proxy Server Installation Verify the Proxy Server Status Step 17 Click Reboot to restart the Proxy Server. as described in the next section. See the Cisco Unified Mobility Advantage Administration Guide for instructions. install and provision Cisco Unified Mobile Communicator on end users’ phones.

Chapter 5 Post-Installation Tasks Proxy Server Installation Cisco Unified Mobility Advantage Installation and Upgrade Guide 5-4 OL-15528-02 .

9.0. page 6-5.0.0. upgrade the Cisco Unified Mobility Advantage Enterprise Server and Cisco Unified Mobility Advantage Proxy Server applications only.0. stop the Proxy Server: /sbin/service cuma_proxy stop Step 2 Step 3 Step 4 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-1 . Open a command terminal.9 to Release 3. Log in as root on the machine where the Proxy Server is installed. you must first upgrade to Release 3.1. Do not upgrade the operating system.1.2. • • • • Complete Preinstallation Steps Install the Server Apply Changes Complete Upgrade Tasks Complete Preinstallation Steps Procedure Step 1 Before you begin the upgrade.2 To upgrade Cisco Unified Mobility Advantage. After upgrading to Release 3.1. make sure you have up-to-date port configuration information for the Cisco Unified Mobility Advantage Enterprise Server and the Cisco Unified Mobility Advantage Proxy Server.9. See Upgrade Release 3.1.4 and want to upgrade to Release 3.4 to Release 3.0. Upgrade Release 3. Caution If you are running Cisco Unified Mobility Advantage Release 3.0.2.2.9.CH A P T E R 6 Upgrade Cisco Unified Mobility Advantage This chapter describes how to upgrade Cisco Unified Mobility Advantage from an earlier release to Release 3. upgrade to Release 3. As root.

war /tmp/cumabk cp /opt/cuma/jboss-4.9 to Release 3. The following examples use /opt/cuma.war /tmp/cumabk cp /opt/cuma/jboss-4.1sp1/server/cuma/deploy/symbian-user.0. and Managed Server: /sbin/service cuma_cuma stop /sbin/service cuma_nm stop /sbin/service cuma_admin stop Step 10 Back up the configuration files located under $CUMAROOT/conf/admin/ directory. Open a command terminal. The default $CUMAROOT is /opt/cuma.WAR files: cp /opt/cuma/jboss-4.war /tmp/cumabk cp /opt/cuma/jboss-4.1. Node Manager Server.1sp1/server/cuma/deploy/blackberry-user.1sp1/server/admin/deploy/symbian-admin.keystore file on the Managed Server to a temporary location: cp /opt/cuma/conf/orative.0.1sp1/server/admin/deploy/blackberry-admin.0.keystore file on the Proxy Server to a temporary location: mkdir /tmp/cumabk cp /opt/cuma/conf/orative.keystore /tmp/cumabk/ Step 6 Step 7 Step 8 Log in as root on the machine where the Cisco Unified Mobility Advantage Enterprise Server is installed.Chapter 6 Upgrade Release 3.1sp1/server/admin/deploy/blackberry-user.0. stop the Cisco Unified Mobility Advantage Enterprise Server. cd /opt/cuma/conf cp -R admin /tmp/cumabk/ Step 11 Back up the database startup script file /etc/init.0.keystore /tmp/cumabk/ Back up the .informix export INFORMIXDIR=/opt/cuma/informix export INFORMIXSERVER=mcs export PATH=$PATH:/opt/cuma/informix/bin cd $INFORMIXDIR/bin dbexport cumcsdb -ss -o /tmp/cumabk Step 12 Step 13 Back up the orative.war /tmp/cumabk Step 14 Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-2 OL-15528-02 . Log in as an "informix" user and create a backup directory for the database export: su .d/cuma_db /tmp/cumabk/ Stop the Cisco Unified Mobility Advantage servers and take an export dump of the database by executing the following commands as an "informix" user on the server where the database is installed: su .2 Upgrade Cisco Unified Mobility Advantage Step 5 Back up the orative.d/cuma_db: cp /etc/init.informix mkdir /tmp/cumabk Step 9 As root. Replace /opt/cuma with your install directory.war /tmp/cumabk cp /opt/cuma/jboss-4.0.

1sp1/server/admin/deploy/ cp /tmp/cumabk/symbian-admin.1. Open a command terminal and edit the following file using the vi editor: vi /opt/cuma/conf/admin/admin.war /opt/cuma/jboss-4.1sp1/server/cuma/deploy/ cp /tmp/cumabk/symbian-user. install the Cisco Unified Mobility Advantage Enterprise Server Release 3.keystore /opt/cuma/conf cp cuma_db /etc/init.0.1sp1/server/admin/deploy/ cp /tmp/cumabk/blackberry-user.war /opt/cuma/jboss-4.0.Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3.0. use WRQ Reflection.1sp1/server/cuma/deploy/ Step 5 Register the database so that is starts automatically./install.d/ Step 4 Restore the backed up .WAR files: cp /tmp/cumabk/blackberry-admin.9 without uninstalling the underlying database by invoking the uninstaller program using the following command: /opt/cuma/Uninstall/uninstall -DIDS=false -i silent As root.9 to Release 3.2 Install the Server Procedure Step 1 Log in as root and uninstall the Cisco Unified Mobility Advantage Enterprise Server Release 3. If you need an X-client.1.0.0.war /opt/cuma/jboss-4. cd $cd_image_root/Disk1 .xml Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-3 . and then restart the database if it has not already been started: /sbin/chkconfig -add cuma_db /sbin/service cuma_db start Apply Changes Procedure Step 1 Step 2 Log in as a root user on the server that is running Cisco Unified Mobility Advantage.0.2 without reinstalling the database: Step 2 Caution You must be running an X-client if you are installing remotely.bin -DIDS=false Step 3 Restore the backed up configuration files to the new install location: cd /tmp/cumabk cp -R admin /opt/cuma/conf/ cp orative.war /opt/cuma/jboss-4.

OAR files in the Admin Portal. and then install Release 3. Step 2 Step 3 Step 4 Step 5 Step 6 Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-4 OL-15528-02 .Cisco Settings -->: <voice_introduction>introduction</voice_introduction> Open a command terminal and edit the following file using the vi editor: vi /opt/cuma/conf/admin/managed_server. Make sure the Managed Server is running.9 from the Proxy Server.9 to Release 3.*?(UNITY|unity|VPIM|vpim) . This must be done even if there are no new . See Manage the Servers.2.Cisco Settings --> to: . Step 4 Step 5 Step 6 Step 7 Step 8 Complete Upgrade Tasks Procedure Step 1 Log in to the Cisco Unified Mobility Advantage Admin Portal. http://mycompany.OAR files.xml Change the value of node <vm_system_email_pattern> in <voicemail_from_email_filter> for <!-. Uninstall Cisco Unified Mobility Advantage Release 3.1.Cisco Settings -->: <voice_introduction>introduction</voice_introduction> Start the Cisco Unified Mobility Advantage Admin Server and Node Manager Server.com:7080/adminportal.Cisco Settings --> to: . You may need to download this file to your desktop machine first before uploading it to the server.keystore file that you backed up earlier to the server.*?(UNITY|unity|VPIM|vpim) . Upload the orative.* --Add node after <move_on_delete>true</move_on_delete> in <voicemail_from_email_filter> for <!-. and then start the Proxy Server.* Add node after <move_on_delete>true</move_on_delete> in <voicemail_from_email_filter> for <!-. Start the Managed Server. Upload the Cisco Unified Mobile Communicator .Chapter 6 Upgrade Release 3.1.0. page A-1. For example.2 Upgrade Cisco Unified Mobility Advantage Step 3 Change the value of node <vm_system_email_pattern> in <voicemail_from_email_filter> for <!-.0. Use the old SSL keystore file and ports that you originally used for the Proxy Server installation.

9 Upgrade Release 3.9.4 to Release 3. upgrade the Cisco Unified Mobility Advantage Enterprise Server and Cisco Unified Mobility Advantage Proxy Server applications only.Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3. Node Manager Server. Replace /opt/cuma with your install directory.0.d/cuma_db: cp /etc/init. Do not upgrade the operating system. Open a command terminal.d/cuma_db /tmp/cumabk/ Stop the Cisco Unified Mobility Advantage servers and take an export dump of the database by executing the following commands as an "informix" user on the server where the database is installed: su .informix mkdir /tmp/cumabk Step 4 As root.0. • • • • Complete Preinstallation Steps Install the Server Apply Changes Complete Upgrade Tasks Complete Preinstallation Steps Procedure Step 1 Step 2 Step 3 Log in as root on the machine where Cisco Unified Mobility Advantage Enterprise Server is installed.4 to Release 3.informix export INFORMIXDIR=/opt/cuma/informix export INFORMIXSERVER=mcs export PATH=$PATH:/opt/cuma/informix/bin cd $INFORMIXDIR/bin dbexport cumcsdb -ss -o /tmp/cumabk Step 7 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-5 .9 To upgrade Cisco Unified Mobility Advantage from Release 3.4 to Release 3. Log in as an "informix" user and create a backup directory for the database export: su .0. Enterprise Server. The following examples use /opt/cuma.0. The default $CUMAROOT is /opt/cuma.0. cd /opt/cuma/conf cp -R admin /tmp/cumabk/ Step 6 Back up the database startup script file /etc/init. and Managed Server): /sbin/service cuma_proxy stop /sbin/service cuma_cuma stop /sbin/service cuma_nm stop /sbin/service cuma_admin stop Step 5 Back up the configuration files located under $CUMAROOT/conf/admin/ directory. stop the Cisco Unified Mobility Advantage servers (Proxy Server.0.

cd $cd_image_root/Disk1 .0: cp /opt/cuma/var/jtapi/6/cisco_jtapi-6.keystore /tmp/cumabk/ Install the Server Procedure Step 1 Log in as root and uninstall the Cisco Unified Mobility Advantage Enterprise Server Release 3.keystore file on the Managed Server to a temporary location: cp /opt/cuma/conf/orative. install the Cisco Unified Mobility Advantage Enterprise Server Release 3. use WRQ Reflection.9 without reinstalling the database: Step 2 Caution You must be running an X-client if you are installing remotely.4 without uninstalling the underlying database by invoking the uninstaller program using the following command: /opt/cuma/Uninstall/uninstall -DIDS=false -i silent As root.0.keystore /opt/cuma/conf cp cuma_db /etc/init.0.Chapter 6 Upgrade Release 3. If you need an X-client./install. The following example is for Cisco Unified Communications Manager version 6.0.0.d/ Step 4 Register the database so that is starts automatically.9 Upgrade Cisco Unified Mobility Advantage Step 8 Back up the orative.4 to Release 3. and then restart the database if it has not already been started: /sbin/chkconfig -add cuma_db /sbin/service cuma_db start Apply Changes Procedure Step 1 Copy the jtapi jar file that corresponds to the version of Cisco Unified Communications Manager (CallManager) installed in your system to the lib directory on the Managed Server.1sp1/server/cuma/lib/ Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-6 OL-15528-02 .bin -DIDS=false Step 3 Restore the backed up configuration files to the new install location: cd /tmp/cumabk cp -R admin /opt/cuma/conf/ cp orative.jar /opt/cuma/jboss-4.0.

Start the Managed Server.keystore file that you backed up earlier to the server. http://mycompany.OAR files. Complete Upgrade Tasks Procedure Step 1 Log in to the Cisco Unified Mobility Advantage Admin Portal.com:7080/adminportal. See Manage the Servers. Step 2 Step 3 Step 4 Step 5 Step 6 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-7 . page A-1.9 Step 2 Start the Cisco Unified Mobility Advantage Admin Server and Node Manager Server. Upload the orative.0.4 from the Proxy Server. This must be done even if there are no new . and then install Release 3. You may need to download this file to your desktop machine first before uploading it to the server. Make sure the Managed Server is running.0.0.9.4 to Release 3. and then start the Proxy Server. Upload the Cisco Unified Mobile Communicator . Uninstall Cisco Unified Mobility Advantage Release 3.OAR files in the Admin Portal.0. Use the old SSL keystore file and ports that you originally used for the Proxy Server installation.Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3. For example.

Chapter 6 Upgrade Release 3.0.4 to Release 3.9 Upgrade Cisco Unified Mobility Advantage Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-8 OL-15528-02 .0.

Proxy Server—After the other servers are started. 4. Managed Server—After the Admin Server is able to request the Node Manager to start the Managed Server. Manage the Servers This section describes the process for starting or stopping Cisco Unified Mobility Advantage servers. Proxy Server Managed Server Node Manager Server Admin Server Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 A-1 .A P P E N D I X A Maintenance This appendix describes how to manage the Cisco Unified Mobility Advantage servers. the Managed Server can be started. Start Sequence for Cisco Unified Mobility Advantage Servers Cisco Unified Mobility Advantage servers must be started in this sequence: 1. 3. the Proxy Server can be started. Node Manager Server—The Admin Server starts the Managed Server with a command to the Node Manager Server. For more information about managing the servers. 2. 2. Stop Sequence for Cisco Unified Mobility Advantage Server Cisco Unified Mobility Advantage servers must be stopped in this sequence: 1. Admin Server—The Admin Server is responsible for starting and stopping the Managed Server. 3. 4. and the Node Manager server has been started (so that it can carry out the request). see the Cisco Unified Mobility Advantage Administration Guide. and uninstall Cisco Unified Mobility Advantage.

2. Log in as root to the system that is hosting the Admin Server. Enter this command in the terminal: /sbin/service cuma_nm start The Node Manager Server starts when the “OK” message appears. 2. Log in as root to the system that is hosting the Node Manager Server. Enter this command in the terminal: /sbin/service cuma_admin start The Admin Server starts when the “OK” message appears. Enter this command in the terminal window: /sbin/service cuma_nm stop The Node Manager Server stops when the “OK” message appears. See Stop Sequence for Cisco Unified Mobility Advantage Server. Stop the Node Manager Server 1. follow the steps in Table A-2. To start or stop the Node Manager Server. See Stop Sequence for Cisco Unified Mobility Advantage Server. Follow steps 1-2 above. follow the steps in Table A-1. 3. Stop the Admin Server 1. page A-1 for the proper sequence for stopping Cisco Unified Mobility Advantage servers. Table A-1 Start or Stop the Admin Server Action Start the Admin Server Procedure 1. Open a new command terminal. Enter this command in the terminal window: /sbin/service cuma_admin stop The Admin Server stops when the “OK” message appears. 3. To start or stop the Admin Server. Follow steps 1-2 above. Cisco Unified Mobility Advantage Installation and Upgrade Guide A-2 OL-15528-02 . Table A-2 Start or Stop the Node Manager Server Action Start the Node Manager Server Procedure 1. 2. page A-1 for the proper sequence for stopping Cisco Unified Mobility Advantage servers. Open a new command terminal. Start or Stop the Node Manager Server Do not stop the Node Manager Server until the Proxy Server and Managed Server are stopped. 2.Appendix A Manage the Servers Maintenance Start or Stop the Admin Server Do not stop the Admin Server until all other servers are stopped.

Appendix A Maintenance Manage the Servers Start or Stop the Managed Server Do not stop the Managed Server until the Proxy Server is stopped. Follow steps 1-2 above. Follow steps 1-3 above. Log in to the Cisco Unified Mobility Advantage Admin Portal. 3. To start or stop the Managed Server. The Managed Server starts when Server Status changes to Running. 2. 2. Start or Stop the Proxy Server To start or stop the Proxy Server. Select Start next to Change Status. See Stop Sequence for Cisco Unified Mobility Advantage Server. 2. page A-1 for the proper sequence for stopping Cisco Unified Mobility Advantage servers. Select Control Server under Cisco. 4. 3. Select Server Controls. The Managed Server starts when Server Status changes to Not Running. Stop the Proxy Server 1. Enter this command in the terminal: /sbin/service cuma_proxy start The Proxy Server starts when the “OK” message appears. Table A-3 Start or Stop the Managed Server Action Start the Managed Server Instructions 1. follow the steps in Table A-3. Select Stop next to Change Status. 2. Log in as root to the system that is hosting the Proxy Server. Enter this command in the terminal window: /sbin/service cuma_proxy stop The Proxy Server stops when the “OK” message appears. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 A-3 . follow the steps in Table A-4. Stop the Managed Server 1. Table A-4 Start or Stop the Proxy Server Action Start the Proxy Server Instructions 1. Open a new command terminal.

$cuma_root/Uninstall/uninstall -i silent). add the following parameter to the uninstall command: -i silent.Appendix A Uninstall Cisco Unified Mobility Advantage Maintenance Uninstall Cisco Unified Mobility Advantage Warning Removing Cisco Unified Mobility Advantage removes installer files and database and configuration information. To remove these files. The following instructions execute a standard graphical uninstaller program. if Cisco Unified Mobility Advantage is installed in /opt/cuma. some files may remain. To remove Cisco Unified Mobility Advantage without using the graphical uninstaller program. These include log files that are created after installation. enter: /opt/cuma/Uninstall/uninstall When Cisco Unified Mobility Advantage is removed. To uninstall Cisco Unified Mobility Advantage: Procedure Step 1 Step 2 Step 3 Step 4 Make sure all Cisco Unified Mobility Advantage servers are stopped. Log in to the system that is hosting Cisco Unified Mobility Advantage. Cisco Unified Mobility Advantage Installation and Upgrade Guide A-4 OL-15528-02 . (For example. Enter this command where $cuma_root is the install directory: $cuma_root/Uninstall/uninstall For example. Open a new command terminal. delete the install directory after uninstalling the software.

It is created from the Keystore. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 B-1 . Intermediate and Signed Certificate files. location and password information. (CSR) Intermediate Certificate Signed Certificate Final Certificate File that is downloaded from the VeriSign web site. Table B-1 SSL Certificate Terminology Field Keystore File Definition File generated by the Cisco Unified Mobility Advantage Administrator from the Cisco Unified Mobility Advantage Admin Portal. Certificate received in an e-mail from VeriSign after you have submitted a CSR.A P P E N D I X B SSL Certificate Process This appendix provides additional information for installing SSL Certificates on Cisco Unified Mobility Advantage release 3. Certificate Signing Request File generated using the Keystore file and is copied into an online form at the VeriSign web site as part of the certificate generation process.1. VeriSign requires that all SSL certificate installations utilize an intermediate certificate. This file requires organizational. • • Understanding the Terminology. page B-2 Understanding the Terminology These terms are used in the SSL certificate installation process. page B-1 Understanding the Process.2. This file contains the private key generated using the Admin Portal and can optionally contain certificates issued by certificate authorities and any certificate chains. Certificate that is loaded onto the server that enables SSL security.

page 4-20 – Upload Final Certificate on the Proxy Server. page 4-19 – Upload Final Certificate on the Enterprise Server. Cisco Unified Mobility Advantage Installation and Upgrade Guide B-2 OL-15528-02 . page 4-17): – Generate the Keystore File for the Proxy Server.Appendix B Understanding the Process SSL Certificate Process Understanding the Process The entire SSL certificate process is completed in two parts: • Part 1 is completed during the Configuration Wizard and consists of these steps: – Gather Required Information. page 4-20 Part 1 Overview This figure shows how SSL certificate terms relate to the options that appear during the first part of the process (running the Configuration Wizard). page 4-18 – Download an Intermediate Certificate from VeriSign. page 4-2 – Generate Keystore File and Self-Signed Certificate for Enterprise Server. page 4-17 – Request a Signed Certificate From VeriSign. page 4-17 – Generate the CSR for the Proxy Server. page 4-3 • Part 2 is completed after the Configuration Wizard and consists of these steps (see Complete the SSL Certificate Process. page 4-18 – Create Final SSL Certificate Files.

Appendix B SSL Certificate Process Understanding the Process Part 2 Overview This figure shows how SSL certificate terms relate to the options that appear during the second part of the process (running the Admin Portal after installation and configuration is complete). Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 B-3 .

Appendix B Understanding the Process SSL Certificate Process Cisco Unified Mobility Advantage Installation and Upgrade Guide B-4 OL-15528-02 .

A P P E N D I X C Troubleshooting and FAQs • • • • Obtaining Log Files. Node Manager server. page C-3 FAQs. Use the command line interface (CLI) to enter the file list command to see the list of available log files. page C-2 Solving Problems with Cisco Unified Mobile Communicator. For This Server Admin server (runs the Admin Portal) Node Manager server Managed server Use This Command file list admin * file list node_manager * file list cuma * Cisco Unified Mobility Advantage Administration Guide OL-15528-02 C-1 . or Managed Server to assist with troubleshooting issues. Procedure Step 1 Step 2 Use a tool such as PuTTY to SSH to the Cisco Unified Mobility Advantage server as the platform administrator using the login name and password you entered during the installation. page C-1 Solving Installation Problems. page C-3 Obtaining Log Files You can view the log file associated with the Cisco Unified Mobility Advantage Admin server.

Solving Installation Problems • • All Problems. See Obtaining Log Files.log file tail node_manager node_manager.log file get cuma cuma. Obtain an LDAP browser and attempt to connect to the OU using the same credentials. Solution Verify server address and port number. page C-1.log Press Control-C Step 4 Search in the log file for exception until you find an exception associated with a keyword that indicates the source of the problem. page C-2 Cisco Unified Mobility Advantage Enterprise Server Does Not Start. Possible Cause The Cisco Unified Mobility Advantage Enterprise Server is unable to connect to Active Directory. Cisco Unified Mobility Advantage Enterprise Server Does Not Start Problem The Cisco Unified Mobility Advantage Enterprise Server does not start (the server status changes from “Stopped” to “Starting” to “Stopped”). It may also be a basic connectivity issue. The most likely cause is a bad LDAP path or password for the read-only account. search for “exception” until you find one with a keyword that may be related to the problem you are experiencing. To find relevant information in the logs. page C-2 All Problems Problem All problems. Cisco Unified Mobility Advantage Administration Guide C-2 OL-15528-02 . Solution Check the log files for errors.Appendix C Solving Installation Problems Troubleshooting and FAQs Step 3 View a log file: To Download a log file (You must use SFTP) Tail a log file For This Server Admin Server Node Manager Server Managed Server Admin Server (View the last few lines Node Manager Server of a log file in real time) Managed Server End the tail (Stop viewing the tail) All Use This Command file get admin * admin.log file tail admin admin.log file tail cuma cuma.log file get node_manager node_manager.

Cisco Unified Mobility Advantage does not support redundancy or clustering capabilities in this release. the proxy server is required. Does Cisco Unified Mobility Advantage integrate with: • • Cisco Unified Presence? Cisco Unity Connection? A. Q.Appendix C Troubleshooting and FAQs Solving Problems with Cisco Unified Mobile Communicator Solving Problems with Cisco Unified Mobile Communicator See the Cisco Unified Mobility Advantage Administration Guide for troubleshooting information related to user activation. Yes. Q. How many users does the Cisco Unified Mobility Advantage server support? How many mobile clients can attach to the Cisco Unified Mobility Advantage server? A. Q. earlier versions of Cisco Unified Mobility). Cisco Unified Mobility Advantage Administration Guide OL-15528-02 C-3 .x or 5. The Cisco Unified Mobility Advantage server can attach to a single Cisco Unified Communications Manager cluster. For systems with Cisco Mobility Manager 4. Can Cisco Unified Mobility Advantage be deployed co-resident with Cisco Unified Communications Manager or Cisco Unified Mobility? A. Cisco Unified Mobility Advantage does not integrate with the above systems in this release. page C-3 Cisco Unified Mobile Communicator FAQs. Cisco Unified Mobility Advantage cannot be deployed co-resident with Cisco Unified Communications Manager. Q. installation. The server supports up to 1. page C-5 Cisco Unified Mobility Advantage FAQs Q. How many Cisco Unified Mobility Advantage servers can be attached to a Cisco Unified Communications Manager cluster? A. FAQs • • Cisco Unified Mobility Advantage FAQs.000 simultaneous users. Cisco Unified Mobility Advantage may be deployed co-resident with Cisco Mobility Manager. Can Cisco Unified Mobility Advantage servers be clustered together? A.x deployed on an external server (that is. Q. No. No. Is the proxy server required? A. and Mobile Communicator problems.

Is Cisco Unified Mobility Advantage compatible with: • • • • Cisco Unified Communications Manager Express? IBM Lotus Domino or Lotus Notes? Third-party IP-telephony systems? Third-party voice mail systems? A. No.2 or higher. MeetingPlace Express version 1. or add as many Active Directory adapters as the number of OUs from which you are planning to activate users. Q. instead. Is the Cisco Unified Mobility Advantage system secure? A. Yes. Cisco Unified Mobility Advantage does not rely on MeetingPlace to send calendar notifications. Yes. specify the parent of all the OUs.Appendix C FAQs Troubleshooting and FAQs Q. sends an alert to Mobile Communicator. looks for a special MeetingPlace attribute. Is Cisco Unified Mobility Advantage supported with VMWare? A. Q. Q. How do I configure the Active Directory adapter to bulk activate a large group of users present in different Active Directory OUs? A. time. Q. Third-party reporting tools are recommended for analysis and reporting. and. Q. Cisco Unified Mobility Advantage is not compatible with the above systems in this release. logs are available for message and communications traffic from the Cisco Unified Mobility Advantage server. Yes. Cisco Unified Mobile Communicator also utilizes robust security mechanisms such as single sign on (SSO) authentication and SSL-based encryption to provide end-to-end protection for both the user data and the corporate network. What version of MeetingPlace Express is supported? A. Cisco Unified Mobility Advantage runs in the corporate data center securely behind the firewall. do I have to configure them all on Cisco Unified Mobility Advantage? A. Other security mechanisms include administrative capabilities that allow an IT manager to wipe out data on a remote handset in case a mobile phone is ever lost or stolen. No. Cisco Unified Mobility Advantage Administration Guide C-4 OL-15528-02 . I have users spread across various Exchange servers. How long are text messages retained on the Cisco Unified Mobility Advantage server? A. In the search base of the Active Directory adapter. if found. The Cisco Unified Mobility Advantage server keeps the complete text message along with its header info (date. Does Cisco Unified Mobility Advantage support logging? A. Q. VMWare is not supported in this release. it scans a user's calendar in Exchange. you must add and configure one Exchange adapter for each Exchange server. Q. sender) in its database until the user deletes the message in Mobile Communicator.

Can a user have multiple mobile phones with Cisco Unified Mobile Communicator? A. Which mobile operating systems are supported by Cisco Unified Mobile Communicator? A. Q. These can be on the same or different mobile operators.Appendix C Troubleshooting and FAQs FAQs Cisco Unified Mobile Communicator FAQs Q. No. Q.pdf A Cisco. the configuration settings and preferences for a user are sent to Mobile Communicator from the User Portal. Do employees need to use the same service provider? A. http://www.com/en/US/products/ps7271/index. Q. Where can I get information about handset and mobile operator support? A. Refer to the relevant support documentation section on Cisco. What type of wireless data plan is required? A. Where can I download Cisco Unified Mobile Communicator? A. the Mobile Communicator software may be downloaded to the handset using over-the-air methods or by using a data cable. Cisco Unified Mobile Communicator supports Symbian OS version 9. http://www. Cisco recommends that users subscribe to "unlimited" data service when available. Q. However. Where can I go to get information about Mobile Communicator? A. Yes. Bluetooth or infrared technology.pl/CUMC Search under Unified Communications Applications.html Q. Yes. Users should also be aware that data roaming tariffs can vary widely between countries.cisco.1 (S60 3rd Edition) mobile phones and recent BlackBerry (8700 series or newer) devices running Java. users can travel internationally with Mobile Communicator. Cisco Unified Mobile Communicator is provisioned to the user handset from the User Portal.com/en/US/products/ps7271/products_user_guide_list. http://www.com/cgi-bin/tablebuild. Q. Mobile Communicator requires that packet data service is enabled on the mobile phone. Mobile Communicator supports multiple mobile service providers simultaneously. http://www. Q. Once installed on the handset. Does Cisco Unified Mobile Communicator work internationally? A. Future releases will support Microsoft Windows Mobile Standard Edition. Where are the user guides located? A.com for specific compatibility information and currently supported mobile phones. users must have packet data service in the country into which they travel.cisco.html Q. This allows standard Internet Protocol service across the operator’s data network.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/ CUMC_Mobile_Operator_Support_Guide. Mobile Communicator supports multiple mobile phones per user. How does Cisco Unified Mobile Communicator get deployed on a handset? A. Depending upon the type of handset. Cisco Unified Mobility Advantage Administration Guide OL-15528-02 C-5 . Q.cisco.com login ID is required to access this guide.cisco.

These contacts are automatically synchronized with the Mobile Communicator Directory. Mobile Communicator accesses personal contact information from contacts stored in Outlook using secure integration with Microsoft Exchange. users can call or send a message to the person. Once the search is complete.Appendix C FAQs Troubleshooting and FAQs Q. Mobile Communicator provides a remote search capability that allows users to access both personal and corporate contacts from the mobile phone. How does the Directory access personal contacts? A. Cisco Unified Mobility Advantage Administration Guide C-6 OL-15528-02 . How can users download personal and corporate contacts and phone numbers to Mobile Communicator? A. Identify and select personal and corporate contacts from the Mobile Communicator User Portal. or add the contact information to the Mobile Communicator Directory. Q. Can users access contacts who are not currently on the mobile phone? A. Yes. Q.

A-3 Cisco Unified Mobility Advantage servers starting A-1 stopping A-1 communication ports. Cisco Unified Mobility Advantage 1-1. obtaining information 2-4 enterprise services. required platforms 1-2 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 IN-1 . requirements 2-2 F firewall ports. requirement 2-2 E C Cisco Media Convergence Server(s) 2-1 Cisco Unified CallManager. requirement 2-2 corporate IP PBX.INDEX A Admin Portal. determining 2-12 H hardware. installation 3-1 B BlackBerry Enterprise Server configuring 2-3 requirement 2-2 browser requirements 2-2 Cisco Unified Mobility Advantage Proxy Server 1-1 installation 5-1 starting 5-3. Cisco Unified Mobility Advantage 1-1 conferencing system. 6-6 requirement 2-2 Cisco Unified Mobile Communicator 1-3 Cisco Unified Mobility Advantage components 1-1 installing 3-3 uninstalling A-4 upgrading 6-1 Cisco Unified Mobility Advantage Enterprise Server components 1-1 configuration 4-1 installation 3-3 e-mail/groupware. logging in to 4-1 Admin Server 1-1 ports 2-9 starting A-2 stopping A-2 architecture. requirement 2-2 Configuration Wizard. 1-2 Cisco Unified Mobility Advantage Operating System. requirement 2-2 Enterprise Server configuration 4-1 installation 3-3 enterprise services. determining 2-8 components. requirement 2-2 Cisco Unified Communications Manager preinstallation settings 2-6. starting 4-1 corporate directory.

2-4 M Managed Server 1-1 ports 2-8 starting A-3 stopping A-3 mobile data network service providers. Cisco Unified Mobility Advantage 1-1 overview. installation 3-1 overview.Index I installation Enterprise Server 3-3 Operating System 3-1 overview 1-4 Proxy Server 5-1 ports 2-11 starting A-3 stopping A-3 R required platforms 1-2 requirements browser 2-2 enterprise services 2-2. mobile data network 1-3 SSL Certificates overview 4-2 process overview B-1 requirements 4-2 start servers A-1 stop servers A-1 N Node Manager Server 1-1 ports 2-10 starting A-2 stopping A-2 U uninstalling Cisco Unified Mobility Advantage A-4 upgrading Cisco Unified Mobility Advantage 6-1 O Operating System. installation 1-4 V voicemail system. requirement 2-2 P ports Admin Server 2-9 Managed Server 2-8 Node Manager Server 2-10 Proxy Server 2-11 ports. overview 1-3 S service providers. communication and firewall 2-8 preinstallation tasks 2-1 Proxy Server installation 5-1 Cisco Unified Mobility Advantage Installation and Upgrade Guide IN-2 OL-15528-02 .