Cisco Unified Mobility Advantage Installation and Upgrade Guide

Release 3.1.2 Revised Date: April 10, 2009

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

Text Part Number: OL-15528-02

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0807R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. Cisco Unified Mobility Advantage Installation and Upgrade Guide © 2008 Cisco Systems, Inc. All rights reserved.

CONTENTS
Preface
vii vii vii viii ix

Audience

Organization

Related Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview ix Document Conventions
1
ix

CHAPTER

Introduction

1-1

Cisco Unified Mobility Advantage Components 1-1 Cisco Unified Mobility Advantage Enterprise Server 1-1 Cisco Unified Mobility Advantage Proxy Server 1-1 Architecture 1-2 Enterprise Services 1-3 Mobile Data Network Service Providers 1-3 Cisco Unified Mobile Communicator 1-3 Overview of Installation Tasks
2
1-4

CHAPTER

Preinstallation Tasks

2-1 2-1

Install Cisco Media Convergence Servers Verify Browser Requirements Verify Enterprise Services
2-2 2-2

Configure the BlackBerry Enterprise Server 2-3 Configure IT Policies 2-3 Configure Software Configuration Policies 2-4 Obtain Enterprise Services Information 2-4 Microsoft Active Directory 2-4 Microsoft Exchange 2-5 Cisco Unity 2-6 Cisco Unified Communications Manager 2-6 Call Log Integration for Cisco Unified Mobility Advantage Username and Password Considerations 2-7 Determine Communication and Firewall Ports
2-8

2-7

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Contents

Communication Ports 2-8 Managed Server Ports 2-8 Admin Server Ports 2-9 Node Manager Server Ports 2-10 Proxy Server Ports 2-11 Firewall Ports 2-12 External Firewall Ports 2-12 Internal Firewall Ports 2-12
3

CHAPTER

Installation

3-1 3-1 3-3

Install Cisco Unified Mobility Advantage Operating System Verify Server Status 3-5 Admin Server 3-5 Node Manager Server
4

Install the Cisco Unified Mobility Advantage Enterprise Server

3-6

CHAPTER

Configuration

4-1 4-1

Log in to the Cisco Unified Mobility Advantage Admin Portal

Run the Configuration Wizard 4-2 SSL Certificate Management 4-2 Gather Required Information 4-2 Generate Keystore File and Self-Signed Certificate for Enterprise Server Enterprise Configuration 4-4 Corporate Directory Server 4-4 Personal Contact Server 4-8 Call Control Server 4-10 System Configuration 4-13 Server Setup 4-14 Handset Platform Management 4-16 Summary 4-16 Start the Managed Server
4-17

4-3

Complete the SSL Certificate Process 4-17 Generate the Keystore File for the Proxy Server 4-17 Generate the CSR for the Proxy Server 4-17 Request a Signed Certificate From VeriSign 4-18 Download an Intermediate Certificate from VeriSign 4-18 Create Final SSL Certificate Files 4-19 Upload Final Certificate on the Enterprise Server 4-20 Upload Final Certificate on the Proxy Server 4-20
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0.2 6-1 Complete Preinstallation Steps 6-1 Install the Server 6-3 Apply Changes 6-3 Complete Upgrade Tasks 6-4 Upgrade Release 3.Contents CHAPTER 5 Proxy Server Installation 5-1 5-1 Install the Cisco Unified Mobility Advantage Proxy Server Verify the Proxy Server Status Post-Installation Tasks 6 5-3 5-3 CHAPTER Upgrade Cisco Unified Mobility Advantage Upgrade Release 3.0.4 to Release 3.0.9 6-5 Complete Preinstallation Steps 6-5 Install the Server 6-6 Apply Changes 6-6 Complete Upgrade Tasks 6-7 6-1 APPENDIX A Maintenance A-1 Manage the Servers A-1 Start Sequence for Cisco Unified Mobility Advantage Servers A-1 Stop Sequence for Cisco Unified Mobility Advantage Server A-1 Start or Stop the Admin Server A-2 Start or Stop the Node Manager Server A-2 Start or Stop the Managed Server A-3 Start or Stop the Proxy Server A-3 Uninstall Cisco Unified Mobility Advantage B A-4 APPENDIX SSL Certificate Process B-1 B-1 Understanding the Terminology Understanding the Process Part 1 Overview B-2 Part 2 Overview B-3 C B-2 APPENDIX Troubleshooting and FAQs Obtaining Log Files C-1 C-1 Solving Installation Problems C-2 All Problems C-2 Cisco Unified Mobility Advantage Enterprise Server Does Not Start C-2 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 v .1.9 to Release 3.

Contents Solving Problems with Cisco Unified Mobile Communicator FAQs C-3 Cisco Unified Mobility Advantage FAQs C-3 Cisco Unified Mobile Communicator FAQs C-5 INDEX C-3 Cisco Unified Mobility Advantage Installation and Upgrade Guide vi OL-15528-02 .

Preface Cisco Unified Mobility Advantage Installation and Upgrade Guide provides the information you need to understand. “Proxy Server Installation” Chapter 6. The person responsible for the installation should be familiar with Cisco Unified Communications Manager. “Installation” Provides an overview of Cisco Unified Mobility Advantage and how to install it on the network Describes the tasks required prior to installation Describes how to install the Cisco Unified Mobility Advantage Operating System. and run the Installation Wizard to begin the Cisco Unified Mobility Advantage installation Describes how to run the Configuration Wizard and configure Cisco Unified Mobility Advantage Describes how to install the Cisco Unified Mobility Advantage Proxy Server Describes how to upgrade the Cisco Unified Mobility Advantage Enterprise Server and Cisco Unified Mobility Advantage Proxy Server from a previous release to a current release Describes how to start and stop Cisco Unified Mobility Advantage servers and how to uninstall Cisco Unified Mobility Advantage Chapter 4. Microsoft Active Directory. “Preinstallation Tasks” Chapter 3. install. and Microsoft Exchange. “Configuration” Chapter 5. configure. Audience Network engineers or system administrators should review this guide to learn the steps required to properly set up Cisco Unified Mobility Advantage on the network. “Introduction” Chapter 2. Caution The tasks described are administration-level tasks. “Upgrade Cisco Unified Mobility Advantage” Appendix A. and upgrade Cisco Unified Mobility Advantage. Organization This manual is organized as follows: Chapter 1. “Maintenance” Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 vii .

Preface

Appendix B, “SSL Certificate Process” Appendix C, “Troubleshooting and FAQs”

Provides an overview of the process required to obtain an SSL certificate for Cisco Unified Mobility Advantage. Describes how to troubleshoot installation problems and provides answers to frequently asked questions

Related Documentation
For more information about Cisco Unified Mobility Advantage, refer to these publications:
Cisco Unified Mobility Advantage

These publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7270/tsd_products_support_series_home.html
• • • • •

Cisco Unified Mobility Advantage Installation and Upgrade Guide Cisco Unified Mobility Advantage Administration Guide Release Notes for Cisco Unified Mobility Advantage Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices Release Notes for Cisco Unified Mobile Communicator for Symbian OS Phones

Cisco Unified Mobile Communicator

These publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html
• • • • • •

Cisco Unified Mobile Communicator Quick Start Guide for BlackBerry Devices Cisco Unified Mobile Communicator User Guide for BlackBerry Devices Cisco Unified Mobile Communicator Quick Start Guide for Symbian OS Phones Cisco Unified Mobile Communicator User Guide for Symbian OS Phones Cisco Unified Mobile Communicator Quick Reference for Symbian OS Phones Cisco Unified Mobile Communicator User Portal Guide

Cisco Unified Communications Manager Administration

These publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html • Cisco Unified Communications Manager Administration Guide • Cisco Unified Communications Manager System Guide • Cisco Unified Communications Manager Security Guide

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Preface

Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.

Document Conventions
This document uses the following conventions: Convention boldface font italic font [ ] {x|y|z} [x|y|z] string
screen

Description Commands and keywords are in boldface. Arguments for which you supply values are in italics. Elements in square brackets are optional. Alternative keywords are grouped in braces and separated by vertical bars. Optional alternative keywords are grouped in brackets and separated by vertical bars. A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

font font

Terminal sessions and information the system displays are in screen font. Information you must enter is in boldface screen font. Arguments for which you supply values are in italic screen font. The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key. Nonprinting characters, such as passwords are in angle brackets.

boldface screen

italic screen font ^ < >

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Preface

Note

Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Caution

Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following convention:

Warning

IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS

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CH A P T E R

1

Introduction
Cisco Unified Mobility Advantage is part of the Cisco Unified Communications family of products. Cisco Unified Mobility Advantage is the server in the enterprise that Cisco Unified Mobile Communicator clients connect to, via a proxy server. Cisco Unified Mobility Advantage is deployed behind the enterprise firewall and serves as the integration point for all enterprise services.

Cisco Unified Mobility Advantage Components
Cisco Unified Mobility Advantage consists of two servers:
• •

Cisco Unified Mobility Advantage Enterprise Server Cisco Unified Mobility Advantage Proxy Server

Note

Both servers are required. The servers must be installed on a one-to-one basis (for each Cisco Unified Mobility Advantage Enterprise Server installed, one Cisco Unified Mobility Advantage Proxy Server must be installed).

Cisco Unified Mobility Advantage Enterprise Server
The Cisco Unified Mobility Advantage Enterprise Server consists of these components:
• • • •

Managed Server—this server manages the communication with Cisco Unified Mobile Communicator and runs the Cisco Unified Mobile Communicator User Portal. Admin Server—this server runs the Cisco Unified Mobility Advantage Admin Portal for management of Cisco Unified Mobility Advantage. Node Manager Server—this server is used for utility operations such as starting and stopping the Managed Server. Cisco Unified Mobility Advantage Database

Cisco Unified Mobility Advantage Proxy Server
The Cisco Unified Mobility Advantage Proxy Server acts as a proxy and manages the secure communications between Cisco Unified Mobile Communicator and the Cisco Unified Mobility Advantage Enterprise Server. The Proxy Server is located on a separate machine within the DMZ.

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1-1

Chapter 1 Architecture Introduction Architecture Install Cisco Unified Mobility Advantage Enterprise Server on one of these platforms: • • Cisco MCS 7845-H2 Media Convergence Server Cisco MCS 7845-I2 Media Convergence Server Cisco MCS 7825-H2 Media Convergence Server Cisco MCS 7825-H3 Media Convergence Server Cisco MCS 7825-I2 Media Convergence Server Cisco MCS 7825-I3 Media Convergence Server Install Cisco Unified Mobility Advantage Proxy Server on one of these platforms: • • • • Warning The Cisco Media Convergence Servers must be installed in your network before you install Cisco Unified Mobility Advantage. page 2-1 for more information. See Install Cisco Media Convergence Servers. Figure 1-1 Cisco Unified Mobility Advantage Architecture DMZ Outer firewall Inner firewall Cisco Unified Mobility Advantage Enterprise Server MA Enterprise Services MobileData Network GPRS data channel Cisco Unified Mobility Advantage Proxy Server MA Directory Managed Server MA Voice mail Email Admin Server Cisco Unifited Mobile Communicator MA Collaboration Call Control M 183311 PSTN Voice Channel Node Manager Server Cisco Unified Mobility Advantage Installation and Upgrade Guide 1-2 OL-15528-02 . Figure 1-1 shows how Cisco Unified Mobility Advantage works with components in the network.

See Obtain Enterprise Services Information. see the Cisco Unified Mobility Advantage Administration Guide and the Cisco Unified Mobile Communicator Quick Start Guide for your specific mobile phone. This release of Cisco Unified Mobile Communicator supports the following client platforms: • • RIM BlackBerry devices Symbian OS phones Future releases of Cisco Unified Mobile Communicator will support additional client platforms.cisco. page 2-4 for the list of services that are compatible with Cisco Unified Mobility Advantage. refer to the Cisco Unified Mobility Advantage URL: http://www. For more information on Cisco Unified Mobile Communicator installation.com/en/US/products/ps7270/tsd_products_support_series_home.html Cisco Unified Mobile Communicator Cisco Unified Mobile Communicator is installed on mobile phones. Note See the Release Notes for your client platform for the list of supported model numbers. Mobile Data Network Service Providers Cisco Unified Mobility Advantage is designed to work with multiple service providers. After Cisco Unified Mobility Advantage installation is complete. and for important information pertaining to installation. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 1-3 . Cisco Unified Mobile Communicator can be installed and provisioned on a mobile phone.Chapter 1 Introduction Architecture Enterprise Services The enterprise services that Cisco Unified Mobility Advantage integrates with must already be installed within the network. For more information.

f. “Installation”). b. “Configuration”). “Proxy Server Installation”): a. Obtain enterprise services information. see the Cisco Unified Mobility Advantage Administration Guide. Install the Cisco Unified Mobility Advantage Enterprise Server application (Chapter 3. Run the Configuration Wizard and configure the Cisco Unified Mobility Advantage Enterprise Server (Chapter 4. Install the Cisco Unified Mobility Advantage Proxy Server application. b. d. Copy the final certificate file for the Proxy Server to the system. “Preinstallation Tasks”): a. c. For instructions. b. Task 4 Install Cisco Unified Mobile Communicator on end user phones. c. Install the Cisco Media Convergence Servers that will be hosting the Cisco Unified Mobility Advantage Enterprise Server and the Cisco Unified Mobility Advantage Proxy Server. Install the Cisco Unified Mobility Advantage Operating System on the Cisco Media Convergence Server that will be hosting the Cisco Unified Mobility Advantage Proxy Server. Verify enterprise services that integrate with Cisco Unified Mobility Advantage. Task 3 Install the Cisco Unified Mobility Advantage Proxy Server (Chapter 5. Cisco Unified Mobility Advantage Installation and Upgrade Guide 1-4 OL-15528-02 . e. Configure the BlackBerry Enterprise Server (optional. Verify browser requirements. required only if supporting Cisco Unified Mobile Communicator on BlackBerry devices). Choose communication and firewall ports.Chapter 1 Overview of Installation Tasks Introduction Overview of Installation Tasks The following tasks are required to install Cisco Unified Mobility Advantage: Task 1 Complete the preinstallation tasks (Chapter 2. c. Install the Cisco Unified Mobility Advantage Operating System on the Cisco Media Convergence Server that will be hosting the Cisco Unified Mobility Advantage Enterprise Server (Chapter 3. “Installation”). Task 2 Install the Cisco Unified Mobility Advantage Enterprise Server: a.

Install the Cisco Unified Mobility Advantage Operating System on each Media Convergence Server. After the Media Convergence Servers are installed. make sure that: • Each Media Convergence Server has a static IP address Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-1 . See Install Cisco Unified Mobility Advantage Operating System.CH A P T E R 2 Preinstallation Tasks This chapter describes the preinstallation tasks that you must complete before you install Cisco Unified Mobility Advantage: • • • • • • Install Cisco Media Convergence Servers Verify Browser Requirements Verify Enterprise Services Configure the BlackBerry Enterprise Server Obtain Enterprise Services Information Determine Communication and Firewall Ports Install Cisco Media Convergence Servers The Cisco Unified Mobility Advantage Enterprise Server must be installed on one of these platforms: • • Cisco MCS 7845-H2 Media Convergence Server Cisco MCS 7845-I2 Media Convergence Server Cisco MCS 7825-H2 Media Convergence Server Cisco MCS 7825-H3 Media Convergence Server Cisco MCS 7825-I2 Media Convergence Server Cisco MCS 7825-I3 Media Convergence Server The Cisco Unified Mobility Advantage Proxy Server must be installed on one of these platforms: • • • • Warning You must install the Media Convergence Server(s) before you install Cisco Unified Mobility Advantage. page 3-1. See the Cisco Media Convergence Server Documentation for more information.

1 with these items configured for use with Cisco Unified Mobility Advantage: • • IT Policies Software Configuration Policies See Configure the BlackBerry Enterprise Server.x or 5.5 or later The browser must have Macromedia Flash plug-in version 8. or Cisco Unified CallManager version 4.0 or later. BlackBerry Enterprise Server version 4.1.0 or 5. Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-2 OL-15528-02 .0 or later Mozilla Firefox 1.x Cisco MeetingPlace Express version 1.Chapter 2 Verify Browser Requirements Preinstallation Tasks • The Media Convergence Server hosting the Cisco Unified Mobility Advantage Proxy Server has an Internet hostname that can be resolved by an external DNS server Verify Browser Requirements Verify that the computer that will be used to configure Cisco Unified Mobility Advantage after installation has one of these browser versions: • • Microsoft Internet Explorer 6.2 For systems supporting BlackBerry devices. page 2-3.x Cisco Unity version 4. Verify Enterprise Services Verify that the enterprise services in your network meet these requirements: Table 2-1 Enterprise Services Enterprise Service Corporate Directory E-mail/Groupware Corporate IP PBX Voicemail System Conferencing System BlackBerry Enterprise Server Requirement Active Directory 2000 or 2003 Microsoft Exchange 2000 or 2003 Cisco Unified Communications Manager version 6.

Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-3 . Set the following values for each GSM carrier. Set Disallow Third Party Application Download to False.com Password—leave blank AT&T/Cingular: • • • Note If you have multiple GSM carriers. For non-GSM carriers.. Click Global tab > Edit Properties link > IT Policy. these settings are: T-Mobile: • • • APN—wap.voicestream. Click Security Policy Group. In the U. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Open the BlackBerry Manager and click BlackBerry domain. Click TCP Policy Group. configure these items on the BlackBerry Enterprise Server: • • IT Policies Software Configuration Policies Configure IT Policies Configure IT Policy settings on the BlackBerry Enterprise Server to enable the installation of third-party applications. these values can be set to any value.S. you must create multiple IT policies with different values in this field. Select affected IT Policy.Chapter 2 Preinstallation Tasks Configure the BlackBerry Enterprise Server Configure the BlackBerry Enterprise Server If your system is supporting Cisco Unified Mobile Communicator on BlackBerry devices.com Username—leave blank Password—leave blank APN—wap.cingular Username—wap@cingulargprs. and click Properties.

Distinguished Name of a user in corporate directory server who has at least “Read Only” permissions in the corporate directory server. Microsoft Active Directory Determine the values you will be using for these Active Directory settings and enter your information under Value in Table 2-3: Table 2-3 Microsoft Active Directory Settings Setting Hostname/IP Address Port Description Hostname or IP address of the corporate directory server. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Open the BlackBerry Manager and click BlackBerry domain. Default is 389. Click Manage Application Policies. LDAP port of the corporate directory server. You must obtain the information for each service and record this information as per the tables below. You must also be able to reference the information as needed during the installation and configuration. obtain information for the enterprise services in this section.Chapter 2 Obtain Enterprise Services Information Preinstallation Tasks Configure Software Configuration Policies Configure the Software Configuration Policy settings on the BlackBerry Enterprise Server as shown in Table 2-2. Click the Software Configurations tab. Select Policy and click Properties Set these properties: Table 2-2 Software Configuration Policies on the BlackBerry Enterprise Server Policy Disposition Internal Network Connection Setting Required Allowed Obtain Enterprise Services Information Before you install Cisco Unified Mobility Advantage. Value Admin DN Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-4 OL-15528-02 . Cisco Unified Mobility Advantage uses this port to connect to the corporate directory for end user directory listing and searches.

Level in corporate directory server at which the Cisco Unified Mobility Advantage Enterprise Server will start a search for users for all of its searches.DC=com Value Microsoft Exchange Determine the values you will be using for these Microsoft Exchange settings and enter your information under Value in Table 2-4: Table 2-4 Microsoft Exchange Settings Setting Hostname Port Description Hostname or IP address of the Exchange server. For example. If you are deploying Cisco Unified Mobility Advantage for a specific organizational unit.DC=com If you are deploying Cisco Unified Mobility Advantage for the entire company. you may choose to have this be the base level for this organizational unit in your corporate directory server. This is the domain that end users use when logging into their Windows desktops. you should have this value set to the base level for the company in your corporate directory server.Chapter 2 Preinstallation Tasks Obtain Enterprise Services Information Table 2-3 Microsoft Active Directory Settings (continued) Setting Admin Password Searchbase Description Password of the above user in the corporate directory server. This port changes depending on whether or not SSL is used.DC=example. For example: OU=Sales. Use SSL Determine whether or not Cisco Unified Mobility Advantage should use SSL to connect to the Exchange server. For example: DC=example. Outlook Web Access (OWA) port of the Exchange server. CORP. Default for SSL—443 Default for non-SSL—80 Value Exchange Domain Domain for this instance of the Exchange server. Default is Yes Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-5 .

See “Username and Password Considerations” section on page 2-7 for more information. Up to four sets of user names and passwords for Cisco Unified Communications Manager users. page 2-7 Cisco Unified Communications Manager Settings Setting Hostname Description Hostname or IP address of the Cisco Unified Communications Manager server(s). determine the values you will be using for these Cisco Unified Communications Manager settings. specify all the host names as a comma-separated list with no spaces. Default is Yes. Related Topics • • Table 2-6 Call Log Integration for Cisco Unified Mobility Advantage.*?(UNITY|unity). If you have more than one Cisco Unified Communications Manager server. Username: Password: Username: Password: Username: Password: Username: Password: Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-6 OL-15528-02 . Value Version Username and Password Version of Cisco Unified Communications Manager.Chapter 2 Obtain Enterprise Services Information Preinstallation Tasks Cisco Unity Determine the values you will be using for these Cisco Unity settings and enter your information under Value in Table 2-5: Table 2-5 Cisco Unity Settings Setting Voicemail System E-mail Description Enter the Cisco Unity e-mail regular expression that identifies the e-mail account used in the “from” field in voicemail messages for which the sender cannot be resolved by Unity. and enter your information under Value in Table 2-6. Make sure that CTI services is enabled and running on all the hosts you enter in this field. Default is: .* Determine whether or not to use SSL for security between the Cisco Unified Mobility Advantage Enterprise Server and this instance of Exchange. page 2-7 Username and Password Considerations. Value Use SSL Cisco Unified Communications Manager If you plan to use the optional Call Log feature.

Cisco Unified Mobility Advantage references Active Directory to know which user the call log should be sent to. Cisco Unified Mobility Advantage monitors the desk phone using a CTI user. contact phone number. This means that you cannot have duplicate telephone numbers configured inside Active Directory. This CTI user is configured within Cisco Unified Communications Manager and is associated with the phone line of the Mobile Communicator user. A call comes in or is placed by a IP phone corresponding with a Mobile Communicator phone. The Cisco Unified Mobility Advantage Enterprise Server uses these accounts to monitor activities on the associated office phones to generate integrated call logs on Cisco Unified Mobile Communicator.Chapter 2 Preinstallation Tasks Obtain Enterprise Services Information Call Log Integration for Cisco Unified Mobility Advantage Call Logs are generated in Cisco Unified Communications Manager when a call is made to the desk phone of a user. Unified Mobility Advantage will not be able to uniquely identify the users. the Cisco Unified Communications Manager server must be configured to contain at least one (and at the most four) application user accounts that are CTI-enabled. therefore. To synchronize Mobile Communicator with a desk phone. 3. it must be able to uniquely identify the directory number of a user in Active Directory. This process works as follows: 1. The call log includes sender name. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-7 . For calls that are placed from or received directly on the mobile phone. Username and Password Considerations Before the Cisco Unified Mobility Advantage Enterprise Server can talk to the Cisco Unified Communications Manager server. Cisco Unified Mobility Advantage needs to be configured with at least one (and up to four) user accounts that are CTI enabled and with the hostname of the Cisco Unified Communications Manager server running the CTI service. The exact number of user accounts to create in Cisco Unified Communications Manager depends on how many Cisco Unified Mobile Communicator users are activated on the system. Cisco Unified Mobility Advantage also uses the Telephone Number field to match the data from the call log to a Mobile Communicator user. Each user monitors up to 250 lines. read status and length. check the “Enable CTI Application Use” check box that is on the User Configuration window for an existing or new user designated to be the Cisco Unified CallManager user. in the Cisco Unified CallManager Admin Portal. Each user account can be assigned a maximum of 250 office phones to administer. 4. otherwise. These user accounts should be associated with the office phones of the users that are being enabled to use Cisco Unified Mobile Communicator. Note The Cisco Unified Mobility Advantage server generates call logs for calls placed from or received by the IP Phone only. A maximum of four user accounts can be created. When creating a user on Cisco Unified CallManager version 4. Create one user account per 250 Cisco Unified Mobile Communicator users. For Cisco Unified Mobility Advantage to communicate with Cisco Unified Communications Manager. 2. The entry is sent to the Mobile Communicator client after the call is finished. Cisco Unified Mobility Advantage uses the event to create a call log entry on the server and then synchronizes these with Mobile Communicator. Cisco Unified Communications Manager generates an event for the Cisco Unified Mobility Advantage server.x. the mobile phone generates a local call log.

check the “Allow Control of Device from CTI” check box for this user. Communication Ports Complete Table 2-7. Additionally.Chapter 2 Determine Communication and Firewall Ports Preinstallation Tasks When creating a user on Cisco Unified Communications Manager 5. assign the user to the “Standard CTI Enabled” group that is on the User Group Configuration window.) Determine Communication and Firewall Ports Determine which communication and firewall ports the Cisco Unified Mobility Advantage Server and Cisco Unified Mobility Advantage Proxy Server use. https://mycompany. Default is 4444 Naming Port RMI Port RMI Object Port Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-8 OL-15528-02 . From the End User Configuration window.1 or 6. Default is 1199 Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. (This is the default. and Node Manager Server). You must be able to reference these settings as needed during the installation and configuration.com:8443 Default is 8443 Value Provisioning Port Port used for over-the-air downloads of Cisco Unified Mobile Communicator. and record the ports you will be using under Value in this table: Table 2-7 Managed Server Ports Setting User Portal Port Description Port used by end users to access the Cisco Unified Mobile Communicator User Portal. Managed Server Ports Determine the ports for the Managed Server. Table 2-8.0. Default is 1198 Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. Default is 8080 Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. the user should automatically be assigned the “Standard CCM End Users” group (also on the User Group Configuration window). Complete Table 2-10 on page 2-11 for the Cisco Unified Mobility Advantage Proxy Server. Admin Server. and record these settings in the tables in these sections. and Table 2-9 for each Cisco Unified Mobility Advantage Enterprise Server component (Managed Server. For example.

Default is 7098 RMI Port Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-9 . Default is 5443 Port used by the Cisco Unified Mobility Advantage Managed Server for server-to-server communications. Default is 7080 For example. Default is 6443 Value Non SSL Client Port SSL Client Port Inter-Server SSL Port Managed Server SSL Client Port Port that the Proxy Server connects to for secure client communications. http://mycompany.Chapter 2 Preinstallation Tasks Determine Communication and Firewall Ports Table 2-7 Managed Server Ports (continued) Setting Server Bind Port Description Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. Default is 5443 Managed Server Provisioning Port Port that is used for over-the-air downloads of Cisco Unified Mobile Communicator. Default is 7099 Internal communication port used by the Cisco Unified Mobility Advantage Admin Server. This port is used by the Proxy Server to obtain configuration information from the Admin Server. and record the ports you will be using under Value in this table: Table 2-8 Admin Server Ports Setting Admin Portal Port Description Port used by a system administrator to access the Cisco Unified Mobility Advantage Admin Portal. Default is 5555 Port that clients connect to for secure communication. Default is 8080 Admin Server Ports Determine the ports for the Admin Server. Naming Port Internal communication port used by the Cisco Unified Mobility Advantage Admin Server. Default is 4445 Internal communication port used by the Cisco Unified Mobility Advantage Managed Server. not HTTPS.com:7080/adminportal Note Value This value is HTTP.

Default is 3445 Value RMI Port RMI Object Port Server Bind Port Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-10 OL-15528-02 .Chapter 2 Determine Communication and Firewall Ports Preinstallation Tasks Table 2-8 Admin Server Ports (continued) Setting RMI Object Port Description Internal communication port used by the Cisco Unified Mobility Advantage Admin Server. Default is 3080 Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server. Default is 7445 Value Server Bind Port Node Manager Server Ports Determine the ports for the Node Manager Server. you can use the default values. Note In most cases. Default is 3099 Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server. and record the ports you will be using under Value in this table. Default is 3444 Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server. Table 2-9 Node Manager Server Ports Setting HTTP Port Naming Port Description Internal communication port used by the Node Manager Server. Default is 3098 Internal communication port used by the Cisco Unified Mobility Advantage Node Manager Server. Default is 7444 Internal communication port used by the Cisco Unified Mobility Advantage Admin Server.

and record the ports you will be using under Value in this table: Table 2-10 Proxy Server Ports Setting Admin Server HTTP Port Description Port used by a system administrator to access the Cisco Unified Mobility Advantage Admin Portal. Port that is used for secure client-server communication. Default is 5444. This must be the same value you assigned to the Admin Server “Admin Portal Port” setting. Default is 5099 Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server. Value Naming Port Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server. Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server. Default is 8080 RMI Port RMI Object Port Server Bind Port Proxy Server Client Port Proxy Server Provisioning Port Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 2-11 .Chapter 2 Preinstallation Tasks Determine Communication and Firewall Ports Proxy Server Ports Determine the ports for the Proxy Server. Default is 5445. Default is 5098 Internal communication port used by the Cisco Unified Mobility Advantage Proxy Server. Default is 5443 Port that is used for over-the-air downloads of Cisco Unified Mobile Communicator.

Figure 2-1 Firewall Ports DMZ 8080 Outer firewall Inner firewall Enterprise Services MobileData Network 389 MA 5443 80 80 5 3 44 Directory Managed Server 443 (SSL) 80 (non-SSL) MA 7080 MA Voice mail Email Collaboration 27 48 Proxy Server Admin Server MA PSTN Voice Channel M External Firewall Ports The following ports must be opened in the external firewall: • • Proxy Server Client Port—Default value is 5443 Proxy Server Provisioning Port—Default value is 8080 Internal Firewall Ports The following ports must be opened in the internal firewall: • • • Managed Server SSL Client Port—Default value is 5443 Managed Server Provisioning Port—Default value is 8080 Admin Portal Port—Default value is 7080 Cisco Unified Mobility Advantage Installation and Upgrade Guide 2-12 183312 Node Manager Server Call Control OL-15528-02 . Figure 2-1 shows an example of the default firewall ports.Chapter 2 Determine Communication and Firewall Ports Preinstallation Tasks Firewall Ports Of the communication ports you entered in Communication Ports. note the following ports that must be opened in the external and internal firewalls. Caution These ports must be TCP ports. page 2-8.

You have 30 seconds to choose to continue. the system aborts the installation and ejects the DVD. the installation continues. You do not see this check unless your platform is invalid. and the BIOS. aborts the installation. Step 5 The computer performs a system check that inspects the hard drive. Boot the computer from the DVD. the installation process aborts and the DVD ejects. the RAID. If you choose to continue the installation. it displays a green check mark next to each component name and continues. • If the system does not need to reconfigure any part of the system. You do not see this check unless you have an existing operating system. Step 4 The system checks that there is an existing operating system. the system displays an error message. otherwise. • • If your platform is invalid. If your platform is valid. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 3-1 . • • If you choose not to overwrite the existing operating system. The system checks that this is a valid platform. in which case the system asks if you want to overwrite it.CH A P T E R 3 Installation This chapter describes how to install the Cisco Unified Mobility Advantage Operating System and the Cisco Unified Mobility Advantage Enterprise Server after you have completed the preinstallation tasks outlined in Chapter 2. Install Cisco Unified Mobility Advantage Operating System Procedure Step 1 Step 2 Step 3 Insert the Cisco Unified Mobility Advantage OS DVD into the DVD-ROM drive of the server on which you are going to install Cisco Unified Mobility Advantage. We suggest using an unformatted server. and displays a log with information. the system overwrites the existing operating system and any existing data will be lost. the installation continues. If your system does not have an operating system. Note The server on which you install Cisco Unified Mobility Advantage will be reformatted during the installation.

the server reboots. Scroll through the list of time zones. b. After pausing. set the Time zone for the system by following these steps: a. This happens automatically. The media check can take up to 10 minutes. it displays two green circular arrows next to the component name and automatically reboots after 15 seconds. Click Next. During these 15 seconds. After rebooting. All fields are required. The Cisco Unified Mobility Advantage system displays the Welcome page with an introductory message informing you that there are a few more steps to take before your system is ready to use. you must click Restart to continue. On the Timezone page. Table 3-1 Network Setup Screen Field DNS Information Definition Primary DNS address Secondary DNS address DNS search path Fully qualified domain name (FQDN) of the host IP address assigned to the host Subnet mask for the host Default gateway address for the host Use the default value Use the default value Primary Secondary Domain Name Host Name IP Address Subnet Mask Gateway Auto Negotiation Speed (Full Duplex) Step 13 Step 14 Ethernet Port 1 (device eth0): use for HTTP and VOICE access Click Next.<=>?@[\]^_{}~) Step 11 Step 12 Click Next. If the media check fails. Depending on your system configuration. Select the time zone that best represents where the system resides. After installation. you can hit any key to pause the check and read the message. Cisco Unified Mobility Advantage Installation and Upgrade Guide 3-2 OL-15528-02 . If you continue with the installation. The Cisco Unified Mobility Advantage Operating System loads and installs from the DVD./:. there may be errors. the installation process continues from where it left off. Step 6 The system continues to the media check screen.-.Chapter 3 Install Cisco Unified Mobility Advantage Operating System Installation • If the system needs to reconfigure any part of the system. This takes approximately 10 to 15 minutes. enter values as described in Table 3-1. it may reboot up to three times. you can either abort the installation or continue. Enter a root password for the system. On the Network Setup screen. The password must contain at least: • • • • • Step 7 Step 8 Step 9 Step 10 8 characters One lowercase character (a-z) One uppercase character (A-Z) One numeric digit (0-9) One special character (!”#$%&’)*+. The Root Password page appears.

Click the Network Time Protocol tab. Install the Cisco Unified Mobility Advantage Enterprise Server The Cisco Unified Mobility Advantage Installation Wizard guides you through the required installation steps. b. Use the default settings or the values you determined and recorded during the preinstallation tasks. set the hour. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 3-3 . e. and second to the current time. or use any commercially available CD-ROM burner program. insert the Cisco Unified Mobility Advantage application DVD. Click Add.com. Click the Date & Time tab. and burn the file onto a CD. Manually Setting the Date and Time a. Click Next. b. f. Procedure Step 1 When the system displays the Cisco Application DVD page. minute. c. A time server (computer that sends accurate date and time settings to other servers through the network) must be available to use NTP. d. Click Next. The system attempts to contact the NTP server to obtain the correct date and time. a. select today’s date. In the Time box. Click the left and right arrows to move to a different month or year. Enter the NTP server host name or IP address in the Server field. Note We recommend synchronizing the date and time of the server automatically using Network Time Protocol (NTP). Step 15 Ensure that the checkbox next to System clock uses UTC is checked. Click Next. In the Date box. use any commercially available ISO file unpackaging program and expand the ISO file to the directory of your choice on your local hard disk.Chapter 3 Installation Install the Cisco Unified Mobility Advantage Enterprise Server c. set the date and time for the system. Setting the Date and Time with NTP a. The system displays a message informing you that the operating system installation is complete. When the Cisco Unified Mobility Advantage Operating System installation is complete. c. the DVD-ROM drive ejects the DVD. Click the check box next to Enable Network Time Protocol. Default settings are provided. Note If you downloaded the Cisco Unified Mobility Advantage ISO file from Cisco. On the Date and Time page. d.

Use these values or the values you determined during the preinstallation tasks. The default values are shown in parenthesis. For example. Enter the name that you want to assign to this instance of the Managed Server. The Choose Install Set screen appears. and click Next.’ or ‘proxy. Step 10 Step 11 Note The password must be at least one character. When the Installation Wizard begins. Step 5 Step 6 Step 7 Step 8 Note Each installation of the Cisco Unified Mobility Advantage Enterprise Server is considered an instance. and click Next. See Table 2-7 on page 2-8.’ ‘node_manager. the Admin Portal Configuration screen appears. By default. The default installation path is /opt/cuma. This process may take several minutes. and then Next. The License Agreement screen appears. The default values are shown in parenthesis. review the information on the Important screen. Use a name that identifies this instance. The name is limited to 32 characters. and then click Next.’ The Managed Server Configuration screen appears. Step 12 Enter values for the Node Manager Server ports. and then Next. When complete. and click Next. click I accept the Terms of the License Agreement. and that is easily remembered for future reference. Enter or select the location where the Cisco Unified Mobility Advantage Enterprise Server will reside. Spaces are not allowed. Click Next. Enter values for the Admin Server (Admin Portal) ports. Review the License information.Chapter 3 Install the Cisco Unified Mobility Advantage Enterprise Server Installation Step 2 Click Install. the username is admin and cannot be changed. the Admin Portal Password screen appears. To accept the license. Note Step 3 Step 4 Wait for the Installation Wizard to start. The Choose Install Folder screen appears. Use these values or the values you determined during the preinstallation activities. Choose Cisco Unified Mobility Advantage as the type of installation. See Table 2-8 on page 2-9. Cisco Unified Mobility Advantage Installation and Upgrade Guide 3-4 OL-15528-02 . The Node Manager Server Configuration screen appears. The name cannot be ‘admin. the default name is cuma. The Managed Server Instance Name screen appears. Step 9 Enter values for the Managed Server ports. When complete. and click Next. Enter a password used for logging into the Cisco Unified Mobility Advantage Admin Portal. and then click Next. The password can be changed at a later time (after installation) by using the Admin Portal.

When complete. the Preinstallation Summary screen appears. see Maintenance. The Cisco Unified Mobility Advantage Enterprise Server installs. When complete. Verify the server status. See Configuration. The Cisco Unified Mobility Advantage Enterprise Server is installed. Step 13 Review the information on the summary screen and make sure all of the information is correct. page 4-1. For more information about starting the servers. click Install. Use these values or the values you determined during the preinstallation activities. the Install Complete screen appears. Admin Server To verify that the Admin Server is started: Procedure Step 1 Step 2 Step 3 Log in as root to the system that is hosting the Admin Server. If the information is correct. the Admin Server and the Node Manager Server start automatically. See Verify Server Status. page 3-5. configure the Cisco Unified Mobility Advantage Enterprise Server. Step 14 Click Done. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 3-5 . Enter this command in the terminal window: /sbin/service cuma_admin status The status message should read: “cuma_admin is running”. click Previous and make the changes. verify that the Admin Server and the Node Manager Server are started. as described next.Chapter 3 Installation Verify Server Status The default values are shown in parenthesis. After rebooting. Step 15 Verify Server Status After installing the Cisco Unified Mobility Advantage Enterprise Server. Click Reboot to restart the server. Open a new terminal. • • If changes are required. See Table 2-9 on page 2-10. If the Admin Server is not running (the message reads “cuma_admin is stopped”). After the servers are started. page A-1. start the server using the following command: /sbin/service cuma_admin start The Admin Server starts when the “OK” message appears.

Open a new terminal.Chapter 3 Verify Server Status Installation Node Manager Server To verify that the Node Manager Server is started: Procedure Step 1 Step 2 Step 3 Log in to the system that is hosting the Node Manager Server. start the server using the following command: /sbin/service cuma_nm start The Node Manager Server starts when the “OK” message appears. If the Node Manager Server is not running (the message reads “cuma_nm is stopped”). Cisco Unified Mobility Advantage Installation and Upgrade Guide 3-6 OL-15528-02 . Enter this command in the terminal window: /sbin/service cuma_nm status The status message should read: “cuma_nm is running”.

The Configuration Wizard starts. Procedure Step 1 Step 2 Verify that the Admin Server is started. By default. Step 3 Enter the password and choose Login. page 3-5. see the Cisco Unified Mobility Advantage Administration Guide. See Verify Server Status. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-1 . Note In addition to running the Configuration Wizard to complete the Cisco Unified Mobility Advantage installation. On the Cisco Unified Mobility Advantage Enterprise Server. the username is admin.CH A P T E R 4 Configuration This chapter describes how to run the Configuration Wizard to configure the Cisco Unified Mobility Advantage Enterprise Server. Log in to the Cisco Unified Mobility Advantage Admin Portal To start the Cisco Unified Mobility Advantage Configuration Wizard. The password was determined during the installation. log in to the Cisco Unified Mobility Advantage Admin Portal. For more information about using the Admin Portal.com:7080/adminportal The Admin Portal log in screen appears. enter the following URL into a supported web browser: http://hostname:port/adminportal • • hostname is the hostname of the Admin Server port is the port assigned to the Admin Server (default is 7080) For example: http://mycompany. the Admin Portal is used for maintaining Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator.

For example: cumapxy. page 4-17 – Request a Signed Certificate From VeriSign. gather this information: Table 4-1 SSL Certificate Required Information Field Server Name Definition Fully qualified domain name for the Cisco Unified Mobility Advantage Proxy Server. page 4-17 – Generate the CSR for the Proxy Server. Your company name. page 4-20 – Upload Final Certificate on the Proxy Server. this is the company name used when requesting SSL certificates from VeriSign The city where the department or company is located. In most cases. page 4-19 – Upload Final Certificate on the Enterprise Server. SSL Certificate Management The SSL Certificate Management screens prompt you through the steps required to create an SSL Certificate. page 4-17): – Generate the Keystore File for the Proxy Server. The SSL Certificate Management screen appears. page 4-2 – Generate Keystore File and Self-Signed Certificate for Enterprise Server. In most cases. page 4-18 – Download an Intermediate Certificate from VeriSign.Chapter 4 Run the Configuration Wizard Configuration Run the Configuration Wizard The Configuration Wizard prompts you through the steps required to configure Cisco Unified Mobility Advantage for your system. this is the department name used when requesting SSL certificates from VeriSign.com. page 4-20 Note See SSL Certificate Process. page B-1 for additional information regarding this process. page 4-18 – Create Final SSL Certificate Files.cisco. To run the Configuration Wizard. Gather Required Information Before you begin. Department Name Company Name City Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-2 OL-15528-02 . The entire SSL certificate process is completed in two parts: • Part 1 is completed during the Configuration Wizard and consists of these steps: – Gather Required Information. page 4-3 • Part 2 is completed after the Configuration Wizard and consists of these steps (see Complete the SSL Certificate Process. click Next on the Welcome screen.

Click Next and enter requested information. California (not CA). The password entered by the administrator during keystore file generation. This form is required to generate the keystore file and the CSR. At this point. The Generate Certificate Signing Request (CSR) screen appears. After saving the keystore and proxy files to your local computer. Save the file to your local computer (for example. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-3 . It is utilized during creation of the final certificate. Enter the password for the keystore file. the Cisco Unified Mobility Advantage Enterprise Server has a self-signed certificate. The Generate Certificate Signing Request (CSR) screen appears with a hyperlink to download the keystore file and the actual text of the CSR. Tip Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 The text file can be created using any text editor. cumaproxy-csr. Click Next. Copy and paste the CSR text that is displayed below the download link and paste it into a text file.txt). and the name of the state cannot be abbreviated. Click the Browse button and navigate to the keystore file you downloaded Step 3. The state name can not be abbreviated. Special characters cannot be used. Save the file to your local computer with a descriptive name such as cumaenterprise. Select JKS for type and click Next. both are required to proceed. this is US (not USA). Enter the two-letter code for the country where the company is located. For the United State.Chapter 4 Configuration Run the Configuration Wizard Table 4-1 SSL Certificate Required Information Field State Country Code Password Definition The state where the server will be deployed.keystore. Click No when prompted to create a new certificate. Click Yes to return to the SSL Certificate Management screen (described in Generate Keystore File and Self-Signed Certificate for Enterprise Server. and must be at least six characters in length. Step 2 Step 3 Step 4 Click the here link to download the keystore file. Complete all fields. The file should import successfully. The keystore file and CSR are two different objects. page 4-3). For example. click Reset at the top of the Configuration Wizard. Generate Keystore File and Self-Signed Certificate for Enterprise Server Procedure Step 1 Click Yes on the SSL Certificate Management screen to generate a new certificate.

Chapter 4 Run the Configuration Wizard Configuration Step 12 Continue to Enterprise Configuration. See Complete the SSL Certificate Process. When the Configuration Wizard finishes. Click Next. page 4-17. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-4 OL-15528-02 . Active Directory. Follow the instructions to generate a keystore for the Proxy Server and complete the SSL certificate process. Enterprise Configuration The Enterprise Configuration screens allow you to configure the Cisco Unified Mobility Advantage Enterprise Server to interface with these servers: • • • Corporate directory server Personal contact server Call Control server Corporate Directory Server The Corporate Directory Server acts as both the repository for corporate contact information and the authenticating authority for user sessions. Table 4-3 Corporate Directory Configuration Screen Field Host Name/IP Address Step 4 Definition Enter the hostname or IP address of the corporate directory server. Enter the host information of the corporate directory server as described in Table 4-3. Enter a description for the corporate directory adapter. Table 4-2 Corporate Directory Configuration Screen Field Corporate Directory Type Adapter Name Description Step 2 Step 3 Definition Select the type of corporate directory your organization uses. Enter a name you want to assign to the corporate directory adapter. For example. To configure the corporate directory server: Procedure Step 1 In the Corporate Directory Configuration screen. page 4-4 to complete the Configuration Wizard. do not start the Cisco Unified Mobility Advantage Enterprise Server. select and enter the corporate directory server information as described in Table 4-2. Click Next.

Table 4-5 Corporate Directory Configuration Screen Field Filter Criteria Definition Verify the criteria that will be used to distinguish corporate users from other corporate resources within the corporate directory server. Append Base DN Select this check box to allow the Cisco Unified Mobility Advantage Enterprise Server to append the base DN to the user’s DN (instead of giving the complete distinguished name of the user above).DC=department.DC=example. Table 4-4 Corporate Directory Configuration Screen Field Base DN Definition Distinguished name of the root node in your corporate directory server. It is recommended that you use the default value. Follow Referral Polling Period (days) Step 8 Step 9 Click Next.CN=Users.DC=com This account needs to have read-only permissions in your corporate directory server. Enter the time (in days) that establishes how frequently the Cisco Unified Mobility Advantage Enterprise Server polls the corporate directory server for updates. The default is Yes.DC=com Choose Edit if the Base DN you want is not listed in the menu. Step 6 Step 7 Click Next. Enter the user information as described in Table 4-6.Chapter 4 Configuration Run the Configuration Wizard Step 5 Select the Base DN information as described in Table 4-4. The default value is 1 day.DC=example. Table 4-6 Corporate Directory Configuration Screen Field User DN Definition Enter the distinguished name of the account that Cisco Unified Mobility Advantage Server uses to read data from your corporate directory server. Password Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-5 . For example: CN=CUMA Read Only User. follow referral. Select whether or not you want the Cisco Unified Mobility Enterprise Server to follow referrals from the corporate directory server. In most cases. it is recommended that you use the default value. and polling period as described in Table 4-5. Enter the password of the account. For example: DC=department. Verify the filter criteria.

Note It is recommended that you use the default settings. Note It is recommended that you use the default settings. Click Edit to make any changes. Review the mapping attribute information on the screen as described in Table 4-7. or click Next to proceed with the default settings. For example: dNSHostName DNS Host Name Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-6 OL-15528-02 . For example: givenName Enter the name of the attribute in Active Directory that represents a user’s last name.Chapter 4 Run the Configuration Wizard Configuration Step 10 Step 11 Click Next. Click Edit to make any changes. or click Next to proceed with the default settings. Corporate Directory Configuration Screen Table 4-7 Field Distinguished Name Definition Enter the name of the attribute in Active Directory that represents a user’s distinguished name. For example: distinguishedName Enter the name of the attribute in Active Directory that represents a user’s first name. For example: sn Enter the name of the attribute in Active Directory that represents a user’s e-mail address. For example: mail First Name Last Name Email Step 12 Review the lookup information on the screen as described in Table 4-8. Corporate Directory Configuration Screen Table 4-8 Field Contact Adapter Definition Enter the name of the attribute within the corporate directory that identifies the logical Exchange server resource name for a user. For example: msExchHomeServerName Enter the name of the attribute within the corporate directory that identifies the DNS host name of a server machine.

if in Active Directory for user test1. CN=Computer. Contact Adapter (msExchHomeServerName).DC=com The Cisco Unified Mobility Advantage Enterprise Server searches a user’s Exchange Server from this root node. Otherwise.Chapter 4 Configuration Run the Configuration Wizard Table 4-8 Corporate Directory Configuration Screen (continued) Field Contact Adapter DN Mask Definition Enter the Contact Adapter DN Mask. The Personal Contact Server Configuration screen appears. To change any setting. For example. ?? is substituted with the CN=<hostname of the Exchange server>. CN=Computer.DC=example. DC=myDivision. DC=com. The following part is used to complete the DN. The format of the DN Mask is: ??. For example: CN=Computers. DC=somecompany.DC=example. The hostname is retrieved from Active Directory using the “Contact Adapter” attribute of the user entry. click Next. Step 13 Review the information. then the Cisco Unified Mobility Advantage Enterprise server will lookup the following entry in Active Directory to get details about the Exchange server and use it to store personal contacts of the test1 user: CN=myExchange. DC=myDivision. DC=somecompany. click Reset. This complete string is then used to retrieve details about the user’s Exchange host. DC=com Contact Adapter Search Base Enter the Distinguished Name of the root node that contains your Exchange Server’s information in your corporate directory. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-7 .DC=com The Cisco Unified Mobility Advantage Enterprise Server will use the value of the Contact Adapter field (entered above) in combination with this DN Mask to search for the DNS hostname of a user’s Exchange Server.CN=Computer. the msExchHomeServerName is “myExchange” and the DN Mask is configured as ??.DC=department.DC=department. The Corporate Directory Configuration Summary screen appears.

Enter a description for the personal contact adapter. Table 4-9 Personal Contact Server Screen Field Personal Contact Server Type Adapter Name Description Step 2 Step 3 Definition Select the type of personal contact server that your company uses. Microsoft Exchange. Specify whether or not Cisco Unified Mobility Advantage should use SSL to connect to this Exchange server. and user name suffix information as described in Table 4-11. Enter a name that you want to assign to the personal contact adapter. Exchange domain. This port changes depending on whether or not SSL is used. it is not used during most installations. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-8 OL-15528-02 . CORP. Click Next Enter the Exchange server information as described in Table 4-10. Enter the voicemail configuration information as described in Table 4-12. Step 6 Step 7 Click Next. Enter the suffix that is applied to a user to complete their corporate e-mail address. Table 4-11 Personal Contact Server Screen Field Port Definition Enter the port used to connect the Cisco Unified Mobility Advantage Enterprise Server to the Exchange server. For example. Enter the domain for this instance of the Exchange server. This is the domain that end users use when logging into their Windows desktops. Default is Yes. For example. Note Exchange Domain User Name Suffix In most cases. Table 4-10 Personal Contact Server Screen Field Hostname/IP Address Use SSL Definition Enter the hostname or IP address of the Exchange server. Step 4 Step 5 Click Next Enter the port.Chapter 4 Run the Configuration Wizard Configuration Personal Contact Server To configure the personal contact server: Procedure Step 1 Enter the personal contact server information as described in Table 4-9. this field should be blank.

*?(UNITY|unity). Table 4-13 Personal Contact Server Configuration—Voicemail Integration Screen Field Enable Corporate Voicemail Integration Definition Determine whether or not the Cisco Unified Mobility Advantage Enterprise Server provides voicemail viewing and downloading capabilities on Cisco Unified Mobile Communicator. Step 10 Click Next. Select whether or not you want to enable the voicemail server as described in Table 4-13. “from”. and “cc”.* Enter the field to search for a caller’s phone number. Table 4-12 Personal Contact Server—Voicemail Settings Screen Field Filter Field Name Definition Determines the field to be used to identify a corporate voicemail from other types of messages. Enter the specific value appropriate for your organization. “to”. For example: [0-9]{4} Filter Value Voicemail System Email Phone Number Search Field Name Phone Number Search Pattern Step 8 Step 9 Click Next.Chapter 4 Configuration Run the Configuration Wizard These values apply to systems that want to integrate Cisco Unified Mobility Advantage with their voicemail system. Select the value appropriate for your organization. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-9 . Enter the Cisco Unity e-mail regular expression that identifies the e-mail account used in the “from” field in voicemail messages for which the sender cannot be resolved by Unity. Maximum Expiry of Voicemails Indicates the maximum value that a user can select for the number (days) of days within which voicemail messages will be visible on Cisco Unified Mobile Communicator. Caution Do not change these values without first contacting Cisco Support. Enter the value that is found in the field identified as “Filter Field Name” when the message is a ‘corporate voicemail’ message.” “subject”. For example: Subject Enter a regular expression for the search pattern that should be used in the Phone Number Search Field Name field. Default is: . Options are “class_id.

The Call Control Configuration screen appears. Cisco Unified Communications Manager. Enter a description for the call control adapter. and click Next. To view configuration summaries for each server. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-10 OL-15528-02 . To change any information. Step 2 Enter the Call Control adapter information as described in the Table 4-15. click Reset. Step 13 Call Control Server To configure the call control server: Procedure Step 1 Choose if you want to integrate Cisco Unified Mobility Advantage with a Call Control server. Go to Step 2 to configure the adapter. If no. Review the information. click Next. click Next on the Call Control Configuration Summary screen. as described in Table 4-14. Go to System Configuration.Chapter 4 Run the Configuration Wizard Configuration Step 11 Select whether or not you want to integrate Cisco Unified Mobility Advantage with your corporate conferencing system. page 4-13 to continue the installation. Table 4-15 Call Control Configuration Screen Field Call Control Server Type Adapter Name Description Step 3 Definition Select the type of call control server that your company uses. The Enterprise Configuration Summary screen appears. The Personal Contact Server Configuration Summary Screen appears. Step 12 Click Next. Table 4-14 Personal Contact Server Configuration—Conference Integration Screen Field Enable Conference Integration Definition Determine whether or not the Cisco Unified Mobility Advantage Enterprise Server integrates with your corporate conferencing system and provides conference notifications and viewing capabilities on Cisco Unified Mobile Communicator. Otherwise. For example. the Call Control Configuration screen appears. or click Next to go to the System Configuration screen. Click Next. click their respective Host Name/IP Address. Enter a name that you want to assign to the call control adapter. • • If yes.

this is 011. page 2-7 for more information.1.S. Enter the dial plan configuration information for the Call Control server as described in Table 4-17. Make sure that CTI Manager service is enabled and running on all the hosts you enter in this field. Enter the assigned calling code for the country of the call control server. but outside of the local calling area. For example.S.if the host is CCM.172. Service Activation window .) User Name Enter up to four pairs of Cisco Unified Mobile Communicator usernames and passwords setup in Cisco Unified Communications Manager. Table 4-17 Call Control Configuration—Cisco Unified Communications Manager Screen Field Area Code Country Code (CC) Dial Out Prefix National Direct Dialing Prefix (NDD) International Direct Dialing Prefix (IDD) Definition Enter the area code corresponding to the local calling area of the call control server.. CallManager Version Select the version of the Cisco Unified Communications Manager Server.. Password Enter up to four pairs of Cisco Unified Mobile Communicator usernames and passwords setup in Cisco Unified Communications Manager. See Username and Password Considerations. Enter the prefix configured in the call control server for dialing an outside number. this is 1. For example: 172. page 2-7 for more information. (This is accomplished from the Cisco Unified service ability application.101.. For example. in the U. In the U. Enter the prefix to dial a number within the same country.22.22. as described in Table 4-16. specify all host names or IP addresses as a comma-separated list with no spaces. In the U.S. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-11 .Chapter 4 Configuration Run the Configuration Wizard Step 4 Enter the hostname or IP address of the Call Control server and its user name and password details. See Username and Password Considerations. Table 4-16 Call Control Configuration—Cisco Unified Communications Manager Screen Field Hostname/IP Address Definition Enter the hostname or IP address of the Cisco Unified Communications Manager server(s). 9.1. Enter the prefix required to dial outside of the home country. If you have more than one Cisco Unified Communications Manager server.100. this is 1. Step 5 Step 6 Click Next.

For North America. For North America. the engine can extract the first group as the extension-only portion. The phone number (ANI/DNIS) received in incoming or outgoing calls could be in extension-only format (internally dialed calls) or complete local-number format (direct inward dialing) For example: Assume that your area code is 408 (NPA = 408). The regular expression to monitor extensions will be [3-4][0-9]{3}. you must add a prefix pattern to the regular expression. if the area code is configured as 408. The regular expression configured in this field is used for: • • Identifying an extension number that Cisco Unified Mobile Communicator monitors for call control features. That way. and that the Directory Numbers (extensions) defined in your Cisco Unified Communications Manager server are in the form 3xxx or 4xxx. Local Number Regex Enter a regular expression for matching locally dialable numbers. Using the above example. this is: [2-9][0-9]{6} National Number Regex (excluding NDD) Enter a regular expression for matching nationally dialable numbers. In this case. The NDD is automatically included as part of this and does not need to be specified as part of the expression. a grouping of extension pattern is required. For the server to extract the extension-only portion for monitoring. and 3125 as an extension number. then the regular expression above would allow the server to identify 4086253125. To match ANI/DNIS received in incoming or outgoing calls to an extension. whether the prefix is present or not in the number. and Direct Inward Dialing Prefix is 625 (NXX = 625). The DID for the user would be 408-625-3xxx or 408-625-4xxx. Grouping is done by using parenthesis.Chapter 4 Run the Configuration Wizard Configuration Table 4-17 Call Control Configuration—Cisco Unified Communications Manager Screen Field Extension Regex Definition Field used to search Active Directory. the prefix pattern is 625. Identifying an incoming or outgoing call as an extension call. such as [0-9] in the above example. the extension regular expression should be written as: (?:625)?([3-4][0-9]{3}) • • The "?" following the prefix group indicates this is optional. The "?:" after the opening parenthesis in the prefix group tells the engine not to count this group. this is: [2-9][0-8][0-9][2-9][0-9]{6} Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-12 OL-15528-02 . The {3} means the number of digits of the previous expression. • The server automatically matches additional variations of these numbers using the previously configured prefixes. Thus. 6253125.

click Reset. Click Next to continue with the configuration. The System Configuration screen appears.com Domain Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-13 . Table 4-18 Call Control Configuration—Corporate PBX Integration Screen Field Enable Corporate PBX Integration Definition Determine whether or not the Cisco Unified Mobility Advantage Enterprise Server integrates with your corporate IP PBX system and provides office phone call log viewing capabilities on Cisco Unified Mobile Communicator. Default is 30. Step 10 Step 11 System Configuration The System Configuration screen allows you to determine the Cisco Unified Mobility Advantage Enterprise Server domain information and SMTP server information. For example: cisco.Chapter 4 Configuration Run the Configuration Wizard Step 7 Step 8 Click Next. The Enterprise Configuration Summary screen appears. Table 4-19 System Configuration Screen Field General Definition Enter a domain name for this instance of the Cisco Unified Mobility Advantage Enterprise Server. Indicates the maximum value that a user can select for the number of days within which call logs will be sent to the client. Maximum Expiry of Call Logs (days) Step 9 Click Next. click their respective Hostname or IP Address. This forms the user’s Cisco Unified Mobile Communicator user address. Review the information. To determine system configuration information: Procedure Step 1 Enter the information as described in Table 4-19. click Next. The Cisco Unified Mobility Advantage Enterprise Server uses the SMTP server to send out device provisioning and ‘melt’ messages. To change any information. Otherwise. The Call Control Configuration Summary screen appears. The SMTP Server must allow relaying from the Cisco Unified Mobility Advantage Server. To view configuration summaries for each server. Indicate whether or not to integrate with the corporate PBX system as describe in Table 4-18.

If the value for this field is True. you will need to enter a password apart from an Admin E-mail address (see next two fields). Step 2 Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-14 OL-15528-02 . Cisco Unified Mobility Advantage uses this e-mail address to send provisioning e-mails and SMS messages to end users.Chapter 4 Run the Configuration Wizard Configuration Table 4-19 System Configuration Screen (continued) Field Session Timeout (days) Definition Enter the maximum time (in days) between required entry of Cisco Unified Mobile Communicator passwords on end-users’ mobile phones. This field is needed only if the SMTP server requires authentication. Identify whether or not your organization requires authentication on the mail server. Note Although you have not yet installed the Cisco Unified Mobility Advantage Proxy Server. Enter the hostname of your SMTP gateway. Enter the e-mail address for the administrator responsible for management of Cisco Unified Mobility Advantage. enter the information you determined during the preinstallation tasks for the Proxy Server below. Step 2 Click Next. To configure the Proxy Server and then the Managed Server: Procedure Step 1 Choose Yes when prompted to configure a Proxy Server. This must be the same as your Exchange hostname if you use the Exchange server as your SMTP gateway. This information is stored on the Admin Server and is required for the Proxy Server to start. SMTP Server Configuration Host Name Port Authentication Required Admin Email SMTP Authentication Password Enter the password associated with the Admin Email address. The Server Setup screen appears. Usually. Click Next. The Proxy Server Configuration screen appears. Server Setup The Server Setup screen allows you to choose to configure the Cisco Unified Mobility Advantage Proxy Server and enter information about the Managed Server. Enter the port number for the SMTP gateway. this is 25.

Default is 5443. use the default location: $cuma_root/conf/orative. click Reset. To change information. Enter the port that is used for secure client-server communication. Enter the port that is used for over-the-air downloads of Cisco Unified Mobile Communicator.Chapter 4 Configuration Run the Configuration Wizard Step 3 Enter the information for the Proxy Server as described in Table 4-20. In most cases. Table 4-21 Managed Server Setup Screen Step 5 Field Host Name/IP Address Non SSL Client Port SSL Client Port Inter-server SSL Port Definition Enter the hostname or IP address of the Managed Server. Enter the information for the Managed Server as described in Table 4-21.keystore Certificate Location Certificate Password Enter the password that you assigned to the self-signed SSL Certificate file for the Proxy Server. Table 4-20 Proxy Server Configuration Screen Field Host Name/IP Address Incoming Client Port Incoming Provisioning Port Definition Enter the hostname or IP address of the Proxy Server. Step 6 Click Next. The Server Setup Summary screen appears. The hostname or IP address must be routable from the Internet. The Managed Server Configuration screen appears. Step 7 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-15 . Enter the file name and location of the SSL Certificate for the Proxy Server. Review the information. page 4-3 for more information. Enter the port that clients connect to. Default is 8080. Step 4 Click Next. Enter the port that clients connect to for secure communication. The Handset Platform Management screen appears. See Generate Keystore File and Self-Signed Certificate for Enterprise Server. Default is 5555. Default is 5443. Otherwise. Default is 6443. click Next to continue the installation. Enter the port used for server-to-server communications.

Chapter 4 Run the Configuration Wizard Configuration Handset Platform Management The Handset Platform Management screen allows you to upload Cisco Unified Mobile Communicator onto the Cisco Unified Mobility Advantage Enterprise Server. click Reset. Note Cisco Unified Mobile Communicator is provided on a separate CD from Cisco Unified Mobility Advantage. Step 3 To change the settings. Click Next. Otherwise. or it can be downloaded from Cisco. For more information about installing and provisioning. To upload Cisco Unified Mobile Communicator onto the Cisco Unified Mobility Advantage Enterprise Server: Procedure Step 1 Step 2 Browse or enter the location of the Cisco Unified Mobile Communicator software file. When the upload is successful. the Handset Platform Management Summary screen appears. displaying the handset platforms and versions of Cisco Unified Mobile Communicator now installed on your system. click Next. and all of the support information for configuring supported phones.com. see the Cisco Unified Mobility Advantage Administration Guide. After Cisco Unified Mobile Communicator is uploaded and the Cisco Unified Mobility Advantage installation is complete. To complete the configuration. The Summary screen appears. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-16 OL-15528-02 . The CD or downloaded software file contains Cisco Unified Mobile Communicator software for specific mobile phone technologies. Click Reset under any area to make changes to that area. To view summary information: Procedure Step 1 Step 2 Review the configuration summary. click Finish. Cisco Unified Mobile Communicator can be installed and provisioned on mobile phones. Summary The Summary screen displays your Cisco Unified Mobility Advantage Enterprise Server settings.

and the name of the state cannot be abbreviated.keystore.Chapter 4 Configuration Start the Managed Server Start the Managed Server Click No when prompted to start the Managed Server. Complete the SSL Certificate Process • • • • • • Generate the Keystore File for the Proxy Server. Step 5 Step 6 Click the here link to download the keystore file. Special characters cannot be used.keystore) CSR for the Cisco Unified Mobility Advantage Enterprise Server (cumaent-csr. Complete all fields. Select SSL Certificate Management. See “Complete the SSL Certificate Process” section on page 4-17.txt) Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-17 . page 4-19 Upload Final Certificate on the Enterprise Server. The next step is to complete the SSL certificate process. Save the file to your local computer with a descriptive name such as cumapxy. The Generate Certificate Signing Request (CSR) screen appears with a hyperlink to download the keystore file. Click Generate New Certificate.keystore) Keystore file for the Cisco Unified Mobility Advantage Proxy Server (cumapxy. Generate the CSR for the Proxy Server The following files have been generated: • • • Keystore file for the Cisco Unified Mobility Advantage Enterprise Server (cumaenterprise. page 4-17 Request a Signed Certificate From VeriSign. page 4-18 Download an Intermediate Certificate from VeriSign. page 4-20 Generate the Keystore File for the Proxy Server Procedure Step 1 Step 2 Step 3 Step 4 Log into the Cisco Unified Mobility Advantage Admin Portal. Enter the information for the Proxy Server. page 4-17 Generate the CSR for the Proxy Server. page 4-18 Create Final SSL Certificate Files. Click Submit.

VeriSign. Note Step 3 This e-mail may take from a few minutes to a few days.txt) Procedure Step 1 Step 2 Go to the VeriSign web site (www. Wait for the signed certificate to arrive from VeriSign. Download an Intermediate Certificate from VeriSign To generate the final SSL Certificate.txt) CSR for the Cisco Unified Mobility Advantage Proxy Server (cumapxy-csr.com) and purchase a signed certificate.com/support/ssl-certificates-support/index?page=content&id=AR657 Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-18 OL-15528-02 . Locate and select the keystore file that was generated for the Proxy Server (cumapxy. After you receive the signed certificate. Procedure Step 1 Go to this VeriSign web site: https://knowledge.Chapter 4 Complete the SSL Certificate Process Configuration Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log into the Cisco Unified Mobility Advantage Admin Portal.keystore) CSR for the Cisco Unified Mobility Advantage Enterprise Server (cumaent-csr. Click Retrieve CSR. Select SSL Certificate Management.txt. The Retrieve Certificate Signing Request (CSR) screen appears for the Proxy Server keystore file. VeriSign requires an intermediate certificate.keystore). Enter the password for the Proxy Server keystore file.keystore) Keystore file for the Cisco Unified Mobility Advantage Proxy Server (cumapxy. Step 7 Step 8 Request a Signed Certificate From VeriSign The following files have been generated: • • • • Keystore file for the Cisco Unified Mobility Advantage Enterprise Server (cumaenterprise. See Download an Intermediate Certificate from VeriSign. Copy and paste the CSR into a text file.VeriSign. Save the file locally using an easily recognized name such as cumapxy-csr. download an intermediate certificate from VeriSign. page 4-18. Click Submit.

txt). cumaintermediate. Create Final SSL Certificate Files The following files have been generated: • • • • • • • Keystore file for the Cisco Unified Mobility Advantage Enterprise Server (cumaenterprise. Enter the password.keystore) Keystore file for the Cisco Unified Mobility Advantage Proxy Server (cumapxy. To properly format the certificates in the text box. as shown below: ~~~Intermediate~~~ 4I63CYYPSAA4oH+QpNc/ftzoSJLNpQaSFdfbXddq8IsspRsPcCiVFVX9z8QvS etc. then Signed Certificate with no spaces.txt) CSR for the Cisco Unified Mobility Advantage Proxy Server (cumapxy-csr. Click Import SSL Certificate. Copy and paste the text of the Intermediate Certificate into a text file.Chapter 4 Configuration Complete the SSL Certificate Process Step 2 Step 3 Click the Secure Site Certificate hyperlink. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-19 .txt) Signed certificate from VeriSign for the Cisco Unified Mobility Advantage Enterprise Server Signed certificate from VeriSign for the Cisco Unified Mobility Advantage Proxy Server Intermediate certificate used for both the Cisco Unified Mobility Advantage Enterprise Server and Proxy Server (cumaintermediate. Enter the information as described in Table 4-22: Table 4-22 Import SSL Certificate Field Certificate File Password Definition Navigate to and select the Keystore file. == -----END CERTIFICATE---------BEGIN CERTIFICATE----MIIEwDCCBCAoTDlZlcmlTaWdWfeIAdoGNs+XVGezANBgkqhkiG9w0BAQUFADCB etc.txt) Procedure Step 1 Step 2 Step 3 Step 4 Log into the Cisco Unified Mobility Advantage Admin Portal. paste the certificates back-to-back: Intermediate Certificate.keystore) CSR for the Cisco Unified Mobility Advantage Enterprise Server (cumaent-csr. ~~~signed~~~~ Step 4 Save the text file using a descriptive name (for example. Select SSL Certificate Management.

. Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-20 OL-15528-02 . cumaproxy. Repeat these steps to generate a final SSL Certificate file for the Enterprise Server. then the signed certificate directly below. Stop and start the Managed Server... you will choose this option for a VeriSign certificate. Select Server Controls > Cisco > Control Server. Immediately after installing the operating system (before inserting the Cisco Unified Mobility Advantage Application DVD). Select SSL Certificate Management.. giving it a descriptive name without any extension type (for example..final. Enter the password for the certificate file. If you are importing a VeriSign certificate. Generally. The first line should be . Download the final SSL Certificate file. Upload Final Certificate on the Proxy Server Procedure Step 1 Step 2 Install the Cisco Unified Mobility Advantage operating system for the Proxy Server. Click Upload Certificate. This is the same password that was entered for the original keystore file. copy the final SSL Certificate file for the Proxy Server to the root directory on the Proxy Server. Browse to the final SSL Certificate file for the Enterprise Server and select it. Upload Final Certificate on the Enterprise Server Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Log into the Cisco Unified Mobility Advantage Admin Portal. Certificate Step 5 Step 6 Step 7 Click Submit. page 5-1.Chapter 4 Complete the SSL Certificate Process Configuration Table 4-22 Import SSL Certificate (continued) Field Intermediate Certificate Definition Choose False if you are importing a certificate chain that includes an intermediate certificate.... See Proxy Server Installation..keystore). paste the intermediate certificate first. Choose True to import a standalone intermediate certificate.BEGIN CERTIFICATE.

Select Proxy Configuration > Listen Ports. Copy orative.Chapter 4 Configuration Complete the SSL Certificate Process Step 3 Step 4 During the installation of the Cisco Unified Mobility Advantage Proxy Server.keystore. or enter the following command from the Proxy Server command line to start the Proxy Server: /sbin/service/cuma_proxy start Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 4-21 . Be sure to name the final certificate orative. the Cisco Unified Mobility Advantage Proxy Server starts successfully. d. b. The location should be /opt/cuma/conf/orative.4 above to generate a new SSL Certificate file. Log onto the Cisco Unified Mobility Advantage Proxy Server and make a backup of the current keystore file by copying /opt/cuma/conf/orative. If the Cisco Unified Mobility Advantage Proxy Server certificate needs to be reinstalled: a. Step 5 Step 6 Step 7 Step 8 Login to the Admin Portal. Reboot the server.keystore to a backup location. If the SSL certificates were installed properly. Stop the Proxy Server as root with the following command: /sbin/service/cuma_proxy stop Follow Steps 1 . Confirm the location and password of the keystore file on the Proxy Server. navigate to the root directory and select the final SSL certificate when prompted.keystore.keystore to the /opt/cuma/conf/ directory on the Proxy Server c.

Chapter 4 Complete the SSL Certificate Process Configuration Cisco Unified Mobility Advantage Installation and Upgrade Guide 4-22 OL-15528-02 .

We suggest using an unformatted server. or use any commercially available CD-ROM burner program.com. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 5-1 . The credentials to copy the certificate file using SSH file transfer protocol are: • • User: root Password: the certificate password The /root directory is the home directory of the root (administrative) user. page 3-1. Step 2 When the system displays the Cisco Application DVD page. use any commercially available ISO file unpackaging program and expand the ISO file to the directory of your choice on your local hard disk. Note If you downloaded the Cisco Unified Mobility Advantage ISO file from Cisco. Caution Copy the final proxy certificate file to the system before you insert the Cisco Unified Mobility Advantage application DVD. Note The server on which you install Cisco Unified Mobility Advantage will be reformatted during the installation. See Install Cisco Unified Mobility Advantage Operating System. and burn the file onto a CD. Install the Cisco Unified Mobility Advantage Proxy Server Procedure Step 1 Install the Cisco Unified Mobility Advantage Operating System on the server that is going to host the Cisco Unified Mobility Advantage Proxy Server. insert the Cisco Unified Mobility Advantage application DVD as prompted by the Cisco Application DVD page. copy the proxy certificate file to the /root directory on the system using SSH file transfer protocol. page 4-20.CH A P T E R 5 Proxy Server Installation This chapter describes how to install and configure the Cisco Unified Mobility Advantage Proxy Server. See Upload Final Certificate on the Proxy Server. Step 3 After copying the certificate file.

The SSL Certificate and Password screen appears. To accept the license. The Choose Install Folder screen appears. click Previous and make the changes. the Important Information screen appears. The Proxy Server installs. The Proxy Server Configuration screen appears. and click Next.Chapter 5 Install the Cisco Unified Mobility Advantage Proxy Server Proxy Server Installation Step 4 Click Install. • • Step 14 Step 15 If all of the information is correct. Admin Server Portal Port—Enter the Admin Server http port that was specified during the Admin Server installation. If any changes are required. Click Next. When the Installation Wizard begins. click I accept the Terms of the License Agreement. When complete. review the information on the Important screen. Caution Make sure you record the location of the SSL Certificate keystore file described on this screen. verify that this keystore file location is correct in the Admin Portal (Proxy Configuration > Listen Ports). Enter the information required for the Proxy Server to communicate with the Admin Server: • • Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Admin Server Host—Enter the Admin Server host name or IP address. This process may take several minutes. or click Next to accept the default values. The Pre-Installation Summary screen appears. Enter or select the location where the Proxy Server software will reside. and click Next. click Install. Note Step 5 Step 6 Wait for the Installation Wizard to start. Enter the password associated with the certificate file. and click Next. Choose Cisco Unified Mobility Advantage Proxy as the type of installation. Click Browse and locate the Proxy Server SSL Certificate file you copied to the Proxy Server. The Admin Server Information screen appears. Review the information in the summary screen and make sure all of the information is correct. Step 16 Cisco Unified Mobility Advantage Installation and Upgrade Guide 5-2 OL-15528-02 . and click Next. Review the License information. The License Agreement screen appears. When the installation is complete. Enter the values for the Proxy Server ports. Click Next. The Proxy Server is installed. Step 13 Click Next. The Choose Install Set screen appears. The default is 7080. The default location is /opt/cuma.

See the Cisco Unified Mobility Advantage Administration Guide for instructions. as described in the next section. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 5-3 .Chapter 5 Proxy Server Installation Verify the Proxy Server Status Step 17 Click Reboot to restart the Proxy Server. Post-Installation Tasks After the Proxy Server installation is complete. install and provision Cisco Unified Mobile Communicator on end users’ phones. Open a new terminal. If the Proxy Server is not running (the message reads “cuma_proxy is stopped”). Verify the Proxy Server Status To verify that the Proxy Server is started: Procedure Step 1 Step 2 Step 3 Log in to the system that is hosting the Proxy Server. Enter the following command in the terminal window: /sbin/service cuma_proxy status The status message should read: “cuma_proxy is running”. start the server using the following command: /sbin/service cuma_proxy start The Proxy Server starts when the “OK” message appears. verify that the Proxy Server is started. After the system reboots.

Chapter 5 Post-Installation Tasks Proxy Server Installation Cisco Unified Mobility Advantage Installation and Upgrade Guide 5-4 OL-15528-02 .

make sure you have up-to-date port configuration information for the Cisco Unified Mobility Advantage Enterprise Server and the Cisco Unified Mobility Advantage Proxy Server.0.0.4 to Release 3.0.0. stop the Proxy Server: /sbin/service cuma_proxy stop Step 2 Step 3 Step 4 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-1 .9.2. page 6-5.1. upgrade the Cisco Unified Mobility Advantage Enterprise Server and Cisco Unified Mobility Advantage Proxy Server applications only.9.9 to Release 3. Caution If you are running Cisco Unified Mobility Advantage Release 3.1.0. After upgrading to Release 3.CH A P T E R 6 Upgrade Cisco Unified Mobility Advantage This chapter describes how to upgrade Cisco Unified Mobility Advantage from an earlier release to Release 3.1. • • • • Complete Preinstallation Steps Install the Server Apply Changes Complete Upgrade Tasks Complete Preinstallation Steps Procedure Step 1 Before you begin the upgrade. As root.4 and want to upgrade to Release 3. Log in as root on the machine where the Proxy Server is installed.2.2 To upgrade Cisco Unified Mobility Advantage.1. you must first upgrade to Release 3. Do not upgrade the operating system.9. Open a command terminal.2. upgrade to Release 3. Upgrade Release 3.0. See Upgrade Release 3.

1sp1/server/cuma/deploy/symbian-user. Log in as an "informix" user and create a backup directory for the database export: su .d/cuma_db: cp /etc/init.0.1sp1/server/admin/deploy/symbian-admin.keystore /tmp/cumabk/ Step 6 Step 7 Step 8 Log in as root on the machine where the Cisco Unified Mobility Advantage Enterprise Server is installed.WAR files: cp /opt/cuma/jboss-4.0. Replace /opt/cuma with your install directory. stop the Cisco Unified Mobility Advantage Enterprise Server. cd /opt/cuma/conf cp -R admin /tmp/cumabk/ Step 11 Back up the database startup script file /etc/init.war /tmp/cumabk cp /opt/cuma/jboss-4.9 to Release 3.war /tmp/cumabk cp /opt/cuma/jboss-4.2 Upgrade Cisco Unified Mobility Advantage Step 5 Back up the orative.keystore file on the Managed Server to a temporary location: cp /opt/cuma/conf/orative.1sp1/server/cuma/deploy/blackberry-user. and Managed Server: /sbin/service cuma_cuma stop /sbin/service cuma_nm stop /sbin/service cuma_admin stop Step 10 Back up the configuration files located under $CUMAROOT/conf/admin/ directory.informix mkdir /tmp/cumabk Step 9 As root.0.informix export INFORMIXDIR=/opt/cuma/informix export INFORMIXSERVER=mcs export PATH=$PATH:/opt/cuma/informix/bin cd $INFORMIXDIR/bin dbexport cumcsdb -ss -o /tmp/cumabk Step 12 Step 13 Back up the orative.0.keystore /tmp/cumabk/ Back up the .war /tmp/cumabk cp /opt/cuma/jboss-4.1. Node Manager Server.0.1sp1/server/admin/deploy/blackberry-user.keystore file on the Proxy Server to a temporary location: mkdir /tmp/cumabk cp /opt/cuma/conf/orative.0.1sp1/server/admin/deploy/blackberry-admin. The following examples use /opt/cuma.Chapter 6 Upgrade Release 3.war /tmp/cumabk cp /opt/cuma/jboss-4. Open a command terminal.war /tmp/cumabk Step 14 Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-2 OL-15528-02 . The default $CUMAROOT is /opt/cuma.d/cuma_db /tmp/cumabk/ Stop the Cisco Unified Mobility Advantage servers and take an export dump of the database by executing the following commands as an "informix" user on the server where the database is installed: su .

/install.0.war /opt/cuma/jboss-4. cd $cd_image_root/Disk1 .0.0.1.2 without reinstalling the database: Step 2 Caution You must be running an X-client if you are installing remotely. and then restart the database if it has not already been started: /sbin/chkconfig -add cuma_db /sbin/service cuma_db start Apply Changes Procedure Step 1 Step 2 Log in as a root user on the server that is running Cisco Unified Mobility Advantage.1sp1/server/admin/deploy/ cp /tmp/cumabk/blackberry-user.Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3.d/ Step 4 Restore the backed up . use WRQ Reflection.1sp1/server/cuma/deploy/ cp /tmp/cumabk/symbian-user.keystore /opt/cuma/conf cp cuma_db /etc/init.bin -DIDS=false Step 3 Restore the backed up configuration files to the new install location: cd /tmp/cumabk cp -R admin /opt/cuma/conf/ cp orative.0.0.war /opt/cuma/jboss-4. install the Cisco Unified Mobility Advantage Enterprise Server Release 3. Open a command terminal and edit the following file using the vi editor: vi /opt/cuma/conf/admin/admin.WAR files: cp /tmp/cumabk/blackberry-admin.1sp1/server/cuma/deploy/ Step 5 Register the database so that is starts automatically.2 Install the Server Procedure Step 1 Log in as root and uninstall the Cisco Unified Mobility Advantage Enterprise Server Release 3.1.1sp1/server/admin/deploy/ cp /tmp/cumabk/symbian-admin.9 without uninstalling the underlying database by invoking the uninstaller program using the following command: /opt/cuma/Uninstall/uninstall -DIDS=false -i silent As root.xml Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-3 .war /opt/cuma/jboss-4.war /opt/cuma/jboss-4.0. If you need an X-client.9 to Release 3.

2.Cisco Settings --> to: .1. Use the old SSL keystore file and ports that you originally used for the Proxy Server installation.0.2 Upgrade Cisco Unified Mobility Advantage Step 3 Change the value of node <vm_system_email_pattern> in <voicemail_from_email_filter> for <!-. Start the Managed Server. and then install Release 3. http://mycompany. Make sure the Managed Server is running.* Add node after <move_on_delete>true</move_on_delete> in <voicemail_from_email_filter> for <!-.Cisco Settings -->: <voice_introduction>introduction</voice_introduction> Start the Cisco Unified Mobility Advantage Admin Server and Node Manager Server.keystore file that you backed up earlier to the server.xml Change the value of node <vm_system_email_pattern> in <voicemail_from_email_filter> for <!-. Uninstall Cisco Unified Mobility Advantage Release 3.*?(UNITY|unity|VPIM|vpim) .* --Add node after <move_on_delete>true</move_on_delete> in <voicemail_from_email_filter> for <!-. Upload the orative.Cisco Settings --> to: . For example. Step 2 Step 3 Step 4 Step 5 Step 6 Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-4 OL-15528-02 .*?(UNITY|unity|VPIM|vpim) .Chapter 6 Upgrade Release 3.0. See Manage the Servers.com:7080/adminportal.Cisco Settings -->: <voice_introduction>introduction</voice_introduction> Open a command terminal and edit the following file using the vi editor: vi /opt/cuma/conf/admin/managed_server. and then start the Proxy Server.9 to Release 3. page A-1. This must be done even if there are no new .OAR files in the Admin Portal.OAR files. Step 4 Step 5 Step 6 Step 7 Step 8 Complete Upgrade Tasks Procedure Step 1 Log in to the Cisco Unified Mobility Advantage Admin Portal. You may need to download this file to your desktop machine first before uploading it to the server.9 from the Proxy Server. Upload the Cisco Unified Mobile Communicator .1.

4 to Release 3.9. Replace /opt/cuma with your install directory. • • • • Complete Preinstallation Steps Install the Server Apply Changes Complete Upgrade Tasks Complete Preinstallation Steps Procedure Step 1 Step 2 Step 3 Log in as root on the machine where Cisco Unified Mobility Advantage Enterprise Server is installed. upgrade the Cisco Unified Mobility Advantage Enterprise Server and Cisco Unified Mobility Advantage Proxy Server applications only.0.d/cuma_db: cp /etc/init. and Managed Server): /sbin/service cuma_proxy stop /sbin/service cuma_cuma stop /sbin/service cuma_nm stop /sbin/service cuma_admin stop Step 5 Back up the configuration files located under $CUMAROOT/conf/admin/ directory. stop the Cisco Unified Mobility Advantage servers (Proxy Server. Log in as an "informix" user and create a backup directory for the database export: su . The following examples use /opt/cuma.9 To upgrade Cisco Unified Mobility Advantage from Release 3.0.d/cuma_db /tmp/cumabk/ Stop the Cisco Unified Mobility Advantage servers and take an export dump of the database by executing the following commands as an "informix" user on the server where the database is installed: su .Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3. Open a command terminal. Node Manager Server.informix mkdir /tmp/cumabk Step 4 As root.0.9 Upgrade Release 3.0.informix export INFORMIXDIR=/opt/cuma/informix export INFORMIXSERVER=mcs export PATH=$PATH:/opt/cuma/informix/bin cd $INFORMIXDIR/bin dbexport cumcsdb -ss -o /tmp/cumabk Step 7 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-5 .4 to Release 3. Do not upgrade the operating system. cd /opt/cuma/conf cp -R admin /tmp/cumabk/ Step 6 Back up the database startup script file /etc/init.4 to Release 3. Enterprise Server. The default $CUMAROOT is /opt/cuma.0.0.

1sp1/server/cuma/lib/ Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-6 OL-15528-02 .0.9 Upgrade Cisco Unified Mobility Advantage Step 8 Back up the orative.bin -DIDS=false Step 3 Restore the backed up configuration files to the new install location: cd /tmp/cumabk cp -R admin /opt/cuma/conf/ cp orative. cd $cd_image_root/Disk1 .jar /opt/cuma/jboss-4.keystore /tmp/cumabk/ Install the Server Procedure Step 1 Log in as root and uninstall the Cisco Unified Mobility Advantage Enterprise Server Release 3. The following example is for Cisco Unified Communications Manager version 6.keystore /opt/cuma/conf cp cuma_db /etc/init.9 without reinstalling the database: Step 2 Caution You must be running an X-client if you are installing remotely. and then restart the database if it has not already been started: /sbin/chkconfig -add cuma_db /sbin/service cuma_db start Apply Changes Procedure Step 1 Copy the jtapi jar file that corresponds to the version of Cisco Unified Communications Manager (CallManager) installed in your system to the lib directory on the Managed Server.keystore file on the Managed Server to a temporary location: cp /opt/cuma/conf/orative.0.0: cp /opt/cuma/var/jtapi/6/cisco_jtapi-6.4 to Release 3.Chapter 6 Upgrade Release 3. use WRQ Reflection.0.d/ Step 4 Register the database so that is starts automatically. If you need an X-client.4 without uninstalling the underlying database by invoking the uninstaller program using the following command: /opt/cuma/Uninstall/uninstall -DIDS=false -i silent As root.0./install.0. install the Cisco Unified Mobility Advantage Enterprise Server Release 3.

Complete Upgrade Tasks Procedure Step 1 Log in to the Cisco Unified Mobility Advantage Admin Portal.4 to Release 3.Chapter 6 Upgrade Cisco Unified Mobility Advantage Upgrade Release 3. and then install Release 3. Upload the Cisco Unified Mobile Communicator .9.0. Make sure the Managed Server is running. http://mycompany.0. Upload the orative.9 Step 2 Start the Cisco Unified Mobility Advantage Admin Server and Node Manager Server. and then start the Proxy Server. See Manage the Servers. Step 2 Step 3 Step 4 Step 5 Step 6 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 6-7 . You may need to download this file to your desktop machine first before uploading it to the server.com:7080/adminportal.0. Uninstall Cisco Unified Mobility Advantage Release 3.4 from the Proxy Server.0. Start the Managed Server. This must be done even if there are no new .OAR files in the Admin Portal. page A-1.OAR files.keystore file that you backed up earlier to the server. Use the old SSL keystore file and ports that you originally used for the Proxy Server installation. For example.

9 Upgrade Cisco Unified Mobility Advantage Cisco Unified Mobility Advantage Installation and Upgrade Guide 6-8 OL-15528-02 .Chapter 6 Upgrade Release 3.0.4 to Release 3.0.

Stop Sequence for Cisco Unified Mobility Advantage Server Cisco Unified Mobility Advantage servers must be stopped in this sequence: 1. 2. 3. Admin Server—The Admin Server is responsible for starting and stopping the Managed Server. Manage the Servers This section describes the process for starting or stopping Cisco Unified Mobility Advantage servers. Proxy Server—After the other servers are started. the Proxy Server can be started. 3.A P P E N D I X A Maintenance This appendix describes how to manage the Cisco Unified Mobility Advantage servers. 4. and the Node Manager server has been started (so that it can carry out the request). Node Manager Server—The Admin Server starts the Managed Server with a command to the Node Manager Server. Start Sequence for Cisco Unified Mobility Advantage Servers Cisco Unified Mobility Advantage servers must be started in this sequence: 1. the Managed Server can be started. Managed Server—After the Admin Server is able to request the Node Manager to start the Managed Server. 2. For more information about managing the servers. 4. see the Cisco Unified Mobility Advantage Administration Guide. and uninstall Cisco Unified Mobility Advantage. Proxy Server Managed Server Node Manager Server Admin Server Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 A-1 .

page A-1 for the proper sequence for stopping Cisco Unified Mobility Advantage servers. Stop the Node Manager Server 1. Follow steps 1-2 above. Open a new command terminal. See Stop Sequence for Cisco Unified Mobility Advantage Server. Log in as root to the system that is hosting the Admin Server. Enter this command in the terminal: /sbin/service cuma_nm start The Node Manager Server starts when the “OK” message appears. Follow steps 1-2 above.Appendix A Manage the Servers Maintenance Start or Stop the Admin Server Do not stop the Admin Server until all other servers are stopped. page A-1 for the proper sequence for stopping Cisco Unified Mobility Advantage servers. Table A-2 Start or Stop the Node Manager Server Action Start the Node Manager Server Procedure 1. Open a new command terminal. 2. To start or stop the Admin Server. Table A-1 Start or Stop the Admin Server Action Start the Admin Server Procedure 1. Enter this command in the terminal: /sbin/service cuma_admin start The Admin Server starts when the “OK” message appears. Cisco Unified Mobility Advantage Installation and Upgrade Guide A-2 OL-15528-02 . To start or stop the Node Manager Server. follow the steps in Table A-2. 2. See Stop Sequence for Cisco Unified Mobility Advantage Server. Stop the Admin Server 1. Enter this command in the terminal window: /sbin/service cuma_nm stop The Node Manager Server stops when the “OK” message appears. 2. 2. Start or Stop the Node Manager Server Do not stop the Node Manager Server until the Proxy Server and Managed Server are stopped. Log in as root to the system that is hosting the Node Manager Server. 3. follow the steps in Table A-1. Enter this command in the terminal window: /sbin/service cuma_admin stop The Admin Server stops when the “OK” message appears. 3.

Start or Stop the Proxy Server To start or stop the Proxy Server. Open a new command terminal. page A-1 for the proper sequence for stopping Cisco Unified Mobility Advantage servers. Enter this command in the terminal window: /sbin/service cuma_proxy stop The Proxy Server stops when the “OK” message appears. Log in to the Cisco Unified Mobility Advantage Admin Portal. Table A-3 Start or Stop the Managed Server Action Start the Managed Server Instructions 1. follow the steps in Table A-3. Stop the Managed Server 1. The Managed Server starts when Server Status changes to Not Running. follow the steps in Table A-4. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 A-3 . 2.Appendix A Maintenance Manage the Servers Start or Stop the Managed Server Do not stop the Managed Server until the Proxy Server is stopped. Follow steps 1-3 above. 3. Log in as root to the system that is hosting the Proxy Server. 2. Enter this command in the terminal: /sbin/service cuma_proxy start The Proxy Server starts when the “OK” message appears. To start or stop the Managed Server. 4. Table A-4 Start or Stop the Proxy Server Action Start the Proxy Server Instructions 1. The Managed Server starts when Server Status changes to Running. See Stop Sequence for Cisco Unified Mobility Advantage Server. Select Server Controls. Follow steps 1-2 above. 3. 2. Select Stop next to Change Status. 2. Select Control Server under Cisco. Stop the Proxy Server 1. Select Start next to Change Status.

some files may remain. (For example. To uninstall Cisco Unified Mobility Advantage: Procedure Step 1 Step 2 Step 3 Step 4 Make sure all Cisco Unified Mobility Advantage servers are stopped. These include log files that are created after installation. delete the install directory after uninstalling the software. Open a new command terminal. add the following parameter to the uninstall command: -i silent. To remove Cisco Unified Mobility Advantage without using the graphical uninstaller program.Appendix A Uninstall Cisco Unified Mobility Advantage Maintenance Uninstall Cisco Unified Mobility Advantage Warning Removing Cisco Unified Mobility Advantage removes installer files and database and configuration information. To remove these files. Enter this command where $cuma_root is the install directory: $cuma_root/Uninstall/uninstall For example. $cuma_root/Uninstall/uninstall -i silent). enter: /opt/cuma/Uninstall/uninstall When Cisco Unified Mobility Advantage is removed. Log in to the system that is hosting Cisco Unified Mobility Advantage. Cisco Unified Mobility Advantage Installation and Upgrade Guide A-4 OL-15528-02 . The following instructions execute a standard graphical uninstaller program. if Cisco Unified Mobility Advantage is installed in /opt/cuma.

Certificate Signing Request File generated using the Keystore file and is copied into an online form at the VeriSign web site as part of the certificate generation process. This file requires organizational. Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 B-1 . page B-2 Understanding the Terminology These terms are used in the SSL certificate installation process. location and password information. Table B-1 SSL Certificate Terminology Field Keystore File Definition File generated by the Cisco Unified Mobility Advantage Administrator from the Cisco Unified Mobility Advantage Admin Portal. Certificate received in an e-mail from VeriSign after you have submitted a CSR. (CSR) Intermediate Certificate Signed Certificate Final Certificate File that is downloaded from the VeriSign web site. Certificate that is loaded onto the server that enables SSL security. Intermediate and Signed Certificate files.1. • • Understanding the Terminology. page B-1 Understanding the Process. It is created from the Keystore. VeriSign requires that all SSL certificate installations utilize an intermediate certificate. This file contains the private key generated using the Admin Portal and can optionally contain certificates issued by certificate authorities and any certificate chains.2.A P P E N D I X B SSL Certificate Process This appendix provides additional information for installing SSL Certificates on Cisco Unified Mobility Advantage release 3.

page 4-3 • Part 2 is completed after the Configuration Wizard and consists of these steps (see Complete the SSL Certificate Process. page 4-19 – Upload Final Certificate on the Enterprise Server. page 4-17): – Generate the Keystore File for the Proxy Server. Cisco Unified Mobility Advantage Installation and Upgrade Guide B-2 OL-15528-02 . page 4-20 – Upload Final Certificate on the Proxy Server. page 4-18 – Create Final SSL Certificate Files. page 4-20 Part 1 Overview This figure shows how SSL certificate terms relate to the options that appear during the first part of the process (running the Configuration Wizard). page 4-17 – Generate the CSR for the Proxy Server. page 4-17 – Request a Signed Certificate From VeriSign. page 4-2 – Generate Keystore File and Self-Signed Certificate for Enterprise Server.Appendix B Understanding the Process SSL Certificate Process Understanding the Process The entire SSL certificate process is completed in two parts: • Part 1 is completed during the Configuration Wizard and consists of these steps: – Gather Required Information. page 4-18 – Download an Intermediate Certificate from VeriSign.

Appendix B SSL Certificate Process Understanding the Process Part 2 Overview This figure shows how SSL certificate terms relate to the options that appear during the second part of the process (running the Admin Portal after installation and configuration is complete). Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 B-3 .

Appendix B Understanding the Process SSL Certificate Process Cisco Unified Mobility Advantage Installation and Upgrade Guide B-4 OL-15528-02 .

A P P E N D I X C Troubleshooting and FAQs • • • • Obtaining Log Files. page C-3 FAQs. or Managed Server to assist with troubleshooting issues. Node Manager server. page C-2 Solving Problems with Cisco Unified Mobile Communicator. page C-3 Obtaining Log Files You can view the log file associated with the Cisco Unified Mobility Advantage Admin server. For This Server Admin server (runs the Admin Portal) Node Manager server Managed server Use This Command file list admin * file list node_manager * file list cuma * Cisco Unified Mobility Advantage Administration Guide OL-15528-02 C-1 . page C-1 Solving Installation Problems. Procedure Step 1 Step 2 Use a tool such as PuTTY to SSH to the Cisco Unified Mobility Advantage server as the platform administrator using the login name and password you entered during the installation. Use the command line interface (CLI) to enter the file list command to see the list of available log files.

See Obtaining Log Files. page C-1.log file get cuma cuma.log Press Control-C Step 4 Search in the log file for exception until you find an exception associated with a keyword that indicates the source of the problem. The most likely cause is a bad LDAP path or password for the read-only account. Cisco Unified Mobility Advantage Administration Guide C-2 OL-15528-02 .log file tail node_manager node_manager.log file tail admin admin. Solving Installation Problems • • All Problems. search for “exception” until you find one with a keyword that may be related to the problem you are experiencing. Solution Check the log files for errors. It may also be a basic connectivity issue. Cisco Unified Mobility Advantage Enterprise Server Does Not Start Problem The Cisco Unified Mobility Advantage Enterprise Server does not start (the server status changes from “Stopped” to “Starting” to “Stopped”).Appendix C Solving Installation Problems Troubleshooting and FAQs Step 3 View a log file: To Download a log file (You must use SFTP) Tail a log file For This Server Admin Server Node Manager Server Managed Server Admin Server (View the last few lines Node Manager Server of a log file in real time) Managed Server End the tail (Stop viewing the tail) All Use This Command file get admin * admin. Obtain an LDAP browser and attempt to connect to the OU using the same credentials. page C-2 Cisco Unified Mobility Advantage Enterprise Server Does Not Start.log file tail cuma cuma. Possible Cause The Cisco Unified Mobility Advantage Enterprise Server is unable to connect to Active Directory. Solution Verify server address and port number. To find relevant information in the logs. page C-2 All Problems Problem All problems.log file get node_manager node_manager.

How many users does the Cisco Unified Mobility Advantage server support? How many mobile clients can attach to the Cisco Unified Mobility Advantage server? A. Cisco Unified Mobility Advantage does not integrate with the above systems in this release. Does Cisco Unified Mobility Advantage integrate with: • • Cisco Unified Presence? Cisco Unity Connection? A. For systems with Cisco Mobility Manager 4. FAQs • • Cisco Unified Mobility Advantage FAQs. Q. Cisco Unified Mobility Advantage Administration Guide OL-15528-02 C-3 . The server supports up to 1.Appendix C Troubleshooting and FAQs Solving Problems with Cisco Unified Mobile Communicator Solving Problems with Cisco Unified Mobile Communicator See the Cisco Unified Mobility Advantage Administration Guide for troubleshooting information related to user activation. page C-5 Cisco Unified Mobility Advantage FAQs Q. earlier versions of Cisco Unified Mobility). Q. Is the proxy server required? A.x deployed on an external server (that is.000 simultaneous users.x or 5. and Mobile Communicator problems. The Cisco Unified Mobility Advantage server can attach to a single Cisco Unified Communications Manager cluster. Cisco Unified Mobility Advantage does not support redundancy or clustering capabilities in this release. Q. Cisco Unified Mobility Advantage cannot be deployed co-resident with Cisco Unified Communications Manager. Can Cisco Unified Mobility Advantage servers be clustered together? A. Q. Yes. the proxy server is required. No. Cisco Unified Mobility Advantage may be deployed co-resident with Cisco Mobility Manager. installation. Can Cisco Unified Mobility Advantage be deployed co-resident with Cisco Unified Communications Manager or Cisco Unified Mobility? A. Q. How many Cisco Unified Mobility Advantage servers can be attached to a Cisco Unified Communications Manager cluster? A. No. page C-3 Cisco Unified Mobile Communicator FAQs.

Q. Is Cisco Unified Mobility Advantage supported with VMWare? A. The Cisco Unified Mobility Advantage server keeps the complete text message along with its header info (date. Cisco Unified Mobility Advantage is not compatible with the above systems in this release. specify the parent of all the OUs. sender) in its database until the user deletes the message in Mobile Communicator. instead. In the search base of the Active Directory adapter. Other security mechanisms include administrative capabilities that allow an IT manager to wipe out data on a remote handset in case a mobile phone is ever lost or stolen. Is the Cisco Unified Mobility Advantage system secure? A. MeetingPlace Express version 1.2 or higher. Q. Yes. do I have to configure them all on Cisco Unified Mobility Advantage? A. looks for a special MeetingPlace attribute. Q. you must add and configure one Exchange adapter for each Exchange server. logs are available for message and communications traffic from the Cisco Unified Mobility Advantage server. VMWare is not supported in this release. I have users spread across various Exchange servers. time.Appendix C FAQs Troubleshooting and FAQs Q. No. Cisco Unified Mobile Communicator also utilizes robust security mechanisms such as single sign on (SSO) authentication and SSL-based encryption to provide end-to-end protection for both the user data and the corporate network. Cisco Unified Mobility Advantage does not rely on MeetingPlace to send calendar notifications. and. Yes. How long are text messages retained on the Cisco Unified Mobility Advantage server? A. Does Cisco Unified Mobility Advantage support logging? A. Cisco Unified Mobility Advantage runs in the corporate data center securely behind the firewall. if found. Q. Q. Q. or add as many Active Directory adapters as the number of OUs from which you are planning to activate users. How do I configure the Active Directory adapter to bulk activate a large group of users present in different Active Directory OUs? A. Cisco Unified Mobility Advantage Administration Guide C-4 OL-15528-02 . No. Q. it scans a user's calendar in Exchange. sends an alert to Mobile Communicator. What version of MeetingPlace Express is supported? A. Is Cisco Unified Mobility Advantage compatible with: • • • • Cisco Unified Communications Manager Express? IBM Lotus Domino or Lotus Notes? Third-party IP-telephony systems? Third-party voice mail systems? A. Third-party reporting tools are recommended for analysis and reporting. Yes.

This allows standard Internet Protocol service across the operator’s data network. Q. Users should also be aware that data roaming tariffs can vary widely between countries. Yes. Where can I go to get information about Mobile Communicator? A. Where are the user guides located? A. Mobile Communicator supports multiple mobile service providers simultaneously.cisco.html Q. Cisco Unified Mobile Communicator is provisioned to the user handset from the User Portal. Future releases will support Microsoft Windows Mobile Standard Edition. Where can I download Cisco Unified Mobile Communicator? A. Mobile Communicator supports multiple mobile phones per user. Which mobile operating systems are supported by Cisco Unified Mobile Communicator? A. Q. Once installed on the handset. Q. No. http://www.com/en/US/products/ps7271/index. http://www.1 (S60 3rd Edition) mobile phones and recent BlackBerry (8700 series or newer) devices running Java. Bluetooth or infrared technology. Q. What type of wireless data plan is required? A. Mobile Communicator requires that packet data service is enabled on the mobile phone.com for specific compatibility information and currently supported mobile phones.cisco. How does Cisco Unified Mobile Communicator get deployed on a handset? A.cisco. Depending upon the type of handset. Refer to the relevant support documentation section on Cisco.com/en/US/products/ps7271/products_user_guide_list.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/ CUMC_Mobile_Operator_Support_Guide. Where can I get information about handset and mobile operator support? A. However. Q. the configuration settings and preferences for a user are sent to Mobile Communicator from the User Portal.com login ID is required to access this guide.Appendix C Troubleshooting and FAQs FAQs Cisco Unified Mobile Communicator FAQs Q.pdf A Cisco. users can travel internationally with Mobile Communicator. http://www.com/cgi-bin/tablebuild. the Mobile Communicator software may be downloaded to the handset using over-the-air methods or by using a data cable. Do employees need to use the same service provider? A.html Q. Q. Cisco recommends that users subscribe to "unlimited" data service when available. Can a user have multiple mobile phones with Cisco Unified Mobile Communicator? A. Q.cisco. users must have packet data service in the country into which they travel. Does Cisco Unified Mobile Communicator work internationally? A. http://www.pl/CUMC Search under Unified Communications Applications. These can be on the same or different mobile operators. Cisco Unified Mobility Advantage Administration Guide OL-15528-02 C-5 . Yes. Cisco Unified Mobile Communicator supports Symbian OS version 9.

How can users download personal and corporate contacts and phone numbers to Mobile Communicator? A. Cisco Unified Mobility Advantage Administration Guide C-6 OL-15528-02 . Mobile Communicator provides a remote search capability that allows users to access both personal and corporate contacts from the mobile phone. Yes.Appendix C FAQs Troubleshooting and FAQs Q. Identify and select personal and corporate contacts from the Mobile Communicator User Portal. users can call or send a message to the person. Mobile Communicator accesses personal contact information from contacts stored in Outlook using secure integration with Microsoft Exchange. Can users access contacts who are not currently on the mobile phone? A. These contacts are automatically synchronized with the Mobile Communicator Directory. Q. or add the contact information to the Mobile Communicator Directory. How does the Directory access personal contacts? A. Q. Once the search is complete.

required platforms 1-2 Cisco Unified Mobility Advantage Installation and Upgrade Guide OL-15528-02 IN-1 . 1-2 Cisco Unified Mobility Advantage Operating System.INDEX A Admin Portal. requirement 2-2 Enterprise Server configuration 4-1 installation 3-3 enterprise services. requirement 2-2 E C Cisco Media Convergence Server(s) 2-1 Cisco Unified CallManager. obtaining information 2-4 enterprise services. starting 4-1 corporate directory. requirements 2-2 F firewall ports. A-3 Cisco Unified Mobility Advantage servers starting A-1 stopping A-1 communication ports. installation 3-1 B BlackBerry Enterprise Server configuring 2-3 requirement 2-2 browser requirements 2-2 Cisco Unified Mobility Advantage Proxy Server 1-1 installation 5-1 starting 5-3. requirement 2-2 Cisco Unified Communications Manager preinstallation settings 2-6. determining 2-8 components. logging in to 4-1 Admin Server 1-1 ports 2-9 starting A-2 stopping A-2 architecture. Cisco Unified Mobility Advantage 1-1. requirement 2-2 Configuration Wizard. requirement 2-2 corporate IP PBX. determining 2-12 H hardware. 6-6 requirement 2-2 Cisco Unified Mobile Communicator 1-3 Cisco Unified Mobility Advantage components 1-1 installing 3-3 uninstalling A-4 upgrading 6-1 Cisco Unified Mobility Advantage Enterprise Server components 1-1 configuration 4-1 installation 3-3 e-mail/groupware. Cisco Unified Mobility Advantage 1-1 conferencing system.

requirement 2-2 P ports Admin Server 2-9 Managed Server 2-8 Node Manager Server 2-10 Proxy Server 2-11 ports. mobile data network 1-3 SSL Certificates overview 4-2 process overview B-1 requirements 4-2 start servers A-1 stop servers A-1 N Node Manager Server 1-1 ports 2-10 starting A-2 stopping A-2 U uninstalling Cisco Unified Mobility Advantage A-4 upgrading Cisco Unified Mobility Advantage 6-1 O Operating System. overview 1-3 S service providers. 2-4 M Managed Server 1-1 ports 2-8 starting A-3 stopping A-3 mobile data network service providers. installation 1-4 V voicemail system. communication and firewall 2-8 preinstallation tasks 2-1 Proxy Server installation 5-1 Cisco Unified Mobility Advantage Installation and Upgrade Guide IN-2 OL-15528-02 . installation 3-1 overview.Index I installation Enterprise Server 3-3 Operating System 3-1 overview 1-4 Proxy Server 5-1 ports 2-11 starting A-3 stopping A-3 R required platforms 1-2 requirements browser 2-2 enterprise services 2-2. Cisco Unified Mobility Advantage 1-1 overview.