Field Notice: Cisco Unified Communications Manager Release 11.

5(x)
does not support some deprecated phone models
Deprecated Phone Models for 11.5(1) 2
Field Notice: Cisco Unified Communications Manager Release 11.5(x) does not support some deprecated
phone models 2

YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK.5(x) Cisco Business Edition 6000 11.5(x) Problem Description The following phone models are deprecated and are not supported by Cisco Unified Communications Manager Release 11.Revised: July 6. 2016. you will be unable to use the phone after the upgrade. registration on the phone will be blocked. Products Affected Products Affected Version Cisco Unified Communications Manager 11. INCLUDING THE WARRANTY OF MERCHANTABILITY. Deprecated Phone Models for 11. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.5(x).5(x) does not support some deprecated phone models NOTICE THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY. If you are using any of these phone models and you upgrade to release 11.5(x) Cisco Business Edition 7000 11. After you switch over to the new release. • Cisco IP Phone 12 S • Cisco IP Phone 12 SP • Cisco IP Phone 12 SP+ • Cisco IP Phone 30 SP+ • Cisco IP Phone 30 VIP • Cisco Unified IP Phone 7902G • Cisco Unified IP Phone 7905G • Cisco Unified IP Phone 7910 • Cisco Unified IP Phone 7910G • Cisco Unified IP Phone 7910+SW • Cisco Unified IP Phone 7910G+SW 2 .5(1) Field Notice: Cisco Unified Communications Manager Release 11.5(x).

or when you switch to the new Cisco Unified Communications Manager version. Note Deprecated phones can also be removed after the upgrade.com/webportal/46/CUCM%20Readiness%20Assessment#endpoint_refresh_ tool.cisco. after you upgrade and switch over to the new release. For More Information If you require further assistance. power down the phone and disconnect the phone from the network. and the deprecated phone fails to register. • Sustaining—no development support or regression testing is currently being done for these older phones. 4 Provision a supported phone for the phone user. 3 For any non-supported phones.5(1). You can use the Migration FX tool to migrate from older model to newer model phones. we have limited ability to protect customers when security issues arise. go to: http://refreshcollab. Licensing You do not need to purchase a new device license to replace a deprecated phone with a supported phone. 2 Identify any non-supported phones.5(1). before you upgrade. For details. 5 Once all the phones in your network are supported by Release 11. the phone will make repeated registration attempts. registration will be blocked on the phone. do the following: 1 Confirm whether the phones in your network will be supported in Release 11. • New feature implementation—legacy phone usage slows down implementation of newer features. Problem / Symptom If you are running any of these phone models. The device license becomes available for a new phone when you either remove the deprecated phone from the system. which will create unnecessary network traffic as well as a load on the Cisco CallManager service. the system displays a warning message notifying the administrator of the deprecated phones. Upgrades that Involve Deprecated Phones To guarantee that you have full support. If the phone remains powered on. When the administrator logs in to Cisco Unified Communications Manager after completing the upgrade. • Cisco Unified IP Phone 7912G • Cisco Unified Wireless IP Phone 7920 • Cisco Unified IP Conference Station 7935 Background The legacy phone models are deprecated for the following reasons: • Security—since legacy phone models are not updated with critical software fixes. please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: 3 . or if you have any further questions regarding this field notice. upgrade your system.

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