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Building the Business Case for
Digital Workplace
Stacey Goldsmith, Director Workforce Experience, Enterprise Solutions Office
Joe O’Connor, Vice President Strategic Alliances, Rifiniti

PSOGEN-1800

The Stoddart Review reveals that
an effective workplace can improve
productivity by as much as 3.5%.
Economist Duncan Weldon believes
that could add up to £70bn to the
UK economy.
http://stoddartreview.com/

Agenda

• The Workplace of Today
• The Workplace of the Future (delivered today)
• How to build the Business Case for change
• The Voice of a Customer

All rights reserved. Cisco Public 5 .Workplace Success is Influenced by Three Domains PEOPLE SPACE TECHNOLOGY (Human Resources) (Corporate Real Estate) (Information Technology) PSOGEN-1800 © 2017 Cisco and/or its affiliates.

Cisco Public .400 59% for every 24% 14% $10.000 in annual salary Highly Somewhat Neutral Somewhat Highly Disengaged Disengaged Engaged Engaged Source: Gallup Source: Steelcase / Ipsos 2016 Worldwide only 13% of employees are engaged at work © 2017 Cisco and/or its affiliates.Employee Engagement One disengaged employee Engaged employees have costs an organization more control over their approximately experiences at work 88% 71% $3. All rights reserved.

Space is Squandered Around the World Daily Real Estate Utilization Global Real Estate Utilization 100% US 35% Europe 41% 80% 60% 40% 20% 0% Australia 38% 08:00 10:00 12:00 14:00 16:00 18:00 Time of Day Source: Rifiniti Inc Over 50% of office space is unused .

All rights reserved.3T $1. Cisco Public . Top 10 Optimal Travel Markets Non- Optimal Travel in Corporate Company’s Travel 75% Top 10 Optimal 65% Travel (Revenue All Other Markets Generating) Markets Source: Global Business Travel Association © 2017 Cisco and/or its affiliates.3T $325B $113B 25% 35% Non.The Worldwide Cost of Business Travel $1.

and Harder to Support • Poor user experience • Difficult to support • Highly complex and costly • Limited repeatability © 2017 Cisco and/or its affiliates.Technology is (sometimes) Hard to Use. Cisco Public . All rights reserved.

Large German Financial Services Institution PEOPLE SPACE TECHNOLOGY “It’s often hard to “Workplace is amongst concentrate and there “$15.000 capital spend the top 2 reasons to isn’t any space to hold and annual occupancy leave in most exit informal meetings without cost per workspace” interviews” disturbing others” “64% of employees are “47% average utilization “Unproductive meetings unsatisfied with the for workspace and 78% due to poor facilities and diversity and range of average utilization for technology” work settings” meeting rooms” .

The Workplace of the Future (Delivered Today)… Attractive Tools to reduce Converged and appealing friction and create Activity-based space. All rights reserved. Cisco Public 11 . policy for employees better work facilities and technology and visitors environments The workplace of the future is a Connected Workplace PSOGEN-1800 © 2017 Cisco and/or its affiliates.

Cisco Public 12 .Where are You Looking to Make Workplace Improvements? Talent Employee Real Estate Acquisition / Productivity Utilization Retention Employee Technology Employee Engagement Costs Experience Employee Energy Travel Costs Absenteeism Efficiency PSOGEN-1800 © 2017 Cisco and/or its affiliates. All rights reserved.

Creating a New Employee Experience Employee Experience High F2F Personal Meeting Rooms Productivity Immersive Video By delivering options to alter productivity. Cisco Public 13 . All rights reserved. we can measurably increase productivity Desktop Video Audio + Content Low Audio Email Async Interaction Level Sync PSOGEN-1800 © 2017 Cisco and/or its affiliates.

Bring People. and Technology Employee Experience Together to Deliver Activity-based Spaces Concentrate Conference Brainstorm Training PSOGEN-1800 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public 14 . Space.

cisco.com PSOGEN-1800 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public 15 .Project Workplace: Employee Experience Validated Workspace Templates http://projectworkplace.

Project Workplace: Employee Experience Validated Workspace Templates http://projectworkplace. Cisco Public 16 .cisco. All rights reserved.com PSOGEN-1800 © 2017 Cisco and/or its affiliates.

com PSOGEN-1800 © 2017 Cisco and/or its affiliates. Cisco Public 17 .Project Workplace: Employee Experience Validated Workspace Templates http://projectworkplace. All rights reserved.cisco.

Cisco Public 18 .cisco. All rights reserved.com PSOGEN-1800 © 2017 Cisco and/or its affiliates.Project Workplace: Employee Experience Validated Workspace Templates http://projectworkplace.

com PSOGEN-1800 © 2017 Cisco and/or its affiliates.Project Workplace: Employee Experience Validated Workspace Templates http://projectworkplace. Cisco Public 19 .cisco. All rights reserved.

Cisco Public 20 .Project Workplace: Employee Experience Validated Workspace Templates http://projectworkplace.cisco.com PSOGEN-1800 © 2017 Cisco and/or its affiliates. All rights reserved.

com PSOGEN-1800 © 2017 Cisco and/or its affiliates.Project Workplace: Employee Experience Validated Workspace Templates http://projectworkplace. All rights reserved.cisco. Cisco Public 21 .

Employee Cisco Video ROI Tool Experience PSOGEN-1800 © 2017 Cisco and/or its affiliates. Cisco Public 22 . All rights reserved.

Cisco Workplace Analytics Real Estate Utilization PSOGEN-1800 © 2017 Cisco and/or its affiliates. Cisco Public 23 . All rights reserved.

Cisco Workplace Analytics—using Cisco Real Estate Connected Mobile Experiences (CMX) & Rifiniti Utilization Optimo CMX detects Wi-Fi signals of employee laptops.to-understand charts and heat maps. tablets. building an analytic profile of number of employees. Cisco Public . Workplace Analytics Continually & Anonymously Tracks Employees and Spaces They Use © 2017 Cisco and/or its affiliates. Insights displayed in easy. their dwell times & locations to support floor usage studies. and smartphones and places those devices on your workplace map. All rights reserved. Rifiniti integrates this location information to power its Optimo application. Applying advanced data science and CMX location to evaluate space and seating usage.

Real Estate Utilization Cisco Workplace Analytics PSOGEN-1800 © 2017 Cisco and/or its affiliates. Cisco Public 25 . All rights reserved.

All rights reserved. Cisco Public 26 . Financial Services Company Optimizing Workspace using Analytics PSOGEN-1800 © 2017 Cisco and/or its affiliates.

Cisco Public 27 . All rights reserved. Challenge: Costly EU HQ perceived at capacity and rapid company growth compounding the need for more space PSOGEN-1800 © 2017 Cisco and/or its affiliates.

All rights reserved. Cisco Public 28 . Challenge: Solution: Costly EU HQ perceived at Enhance WiFi capacity and rapid company infrastructure for location- growth compounding the need based services and for more space workplace analytics PSOGEN-1800 © 2017 Cisco and/or its affiliates.

capacity and rapid company infrastructure for location. All rights reserved. business disruption and growth compounding the need based services and fit ~25% more employees for more space workplace analytics into existing facility PSOGEN-1800 © 2017 Cisco and/or its affiliates. Challenge: Solution: Business Outcome: Costly EU HQ perceived at Enhance WiFi Avoided costly relocation. Cisco Public 29 .

All rights reserved. Map Your Digital Workplace Transformation Journey 2017 2019 2021 Current State Future State After Business value Before Innovation PSOGEN-1800 © 2017 Cisco and/or its affiliates. Cisco Public 30 .

All rights reserved. Map Your Digital Workplace Transformation Journey 2017 2019 2021 Current State Future State Top 3 Business Top 3 Business Challenges Goals & KPI’s Business value 1 1 2 2 3 3 Innovation PSOGEN-1800 © 2017 Cisco and/or its affiliates. Cisco Public 31 .

Increased productivity and lower travel expenses Innovation PSOGEN-1800 © 2017 Cisco and/or its affiliates. Example Digital Workplace Transformation Journey 2012 2014 2016 Current State Future State Top 3 Business Top 3 Business Challenges Goals & KPIs 1. All rights reserved. performance 3. Real estate portfolio 2. Difficult to attract 1. Reduction in real is massively estate costs & underutilized (avg higher utilization 50% utilization) improve bus. High travel expense costs 3. Cisco Public 32 . The workplace is a Business value and retain the competitive best talent differentiator 2.

All rights reserved. Difficult to attract 1. Increased $250M pa productivity and Travel OPEX Avoidance lower travel expenses Innovation PSOGEN-1800 © 2017 Cisco and/or its affiliates. Reduction in real is massively estate costs & underutilized (avg $225M higher utilization 50% utilization) Real Estate Net Sale improve bus. Example Digital Workplace Transformation Journey 2012 2014 2016 Step 1 Current State Efficiency Future State Top 3 Business Top 3 Business Challenges Global Goals & KPIs Business Results 1. High travel expense costs 3. Real estate portfolio Avoidance 2. Cisco Public 33 . The workplace is a $86M pa Business value and retain the competitive best talent differentiator Facilities OPEX 2. Proceeds performance 3.

High travel expense Lower costs 3. Proceeds performance 3. Example Digital Workplace Transformation Journey 2012 2014 2016 Step 1 Step 2 Current State Efficiency Effectiveness Future State Top 3 Business Top 3 Business Challenges Global Global Goals & KPIs Business Results Business Results 1. Reduction in real is massively Engagement estate costs & underutilized (avg $225M Productivity higher utilization 50% utilization) Real Estate Net Sale improve bus. Difficult to attract 1. Increased $250M pa Attrition productivity and Travel OPEX Avoidance lower travel expenses Innovation PSOGEN-1800 © 2017 Cisco and/or its affiliates. The workplace is a $86M pa Business value and retain the best talent Facilities OPEX Higher competitive differentiator 2. All rights reserved. Cisco Public 34 . Real estate portfolio Avoidance 2.

Proceeds performance 3. Reduction in real is massively Engagement Best Company estate costs & underutilized (avg $225M Productivity to Work For higher utilization 50% utilization) Real Estate Net Sale improve bus. All rights reserved. Cisco Public 35 . Difficult to attract 1. Real estate portfolio Avoidance 2. The workplace is a $86M pa Business value and retain the best talent Facilities OPEX Higher Edge competitive differentiator 2. Example Digital Workplace Transformation Journey 2012 2014 2016 Step 1 Step 2 Step 3 Current State Efficiency Effectiveness Competitive Edge Future State Top 3 Business Top 3 Business Challenges Global Global Global Goals & KPIs Business Results Business Results Business Results 1. Increased $250M pa Attrition productivity and Travel OPEX Avoidance lower travel expenses Innovation PSOGEN-1800 © 2017 Cisco and/or its affiliates. High travel expense Lower costs 3.

Corporate Real Estate. space. and Human Resources • Cisco’s solutions enhance employee experience and productivity and provides insights into building useage . technology • The workplace of the future is a Connected Workplace and is available today • Building a business case for change requires collaboration among IT.Summary and Next Steps • Workplace is defined by three domains: people.

Digital Innovation Case Study: The Francis Crick Institute Thursday. Session ID: CCS-2005 Speakers: Jeremy Olsen & Guy Morrell. 2:30 p.m. Block Solutions #CiscoDigital © 2017 Cisco and/or its affiliates. Feb 23. Cisco Public . Francis Crick Institute Edward Green. All rights reserved.

Complete Your Online Session Evaluation • Please complete your Online Session Evaluations after each session • Complete 4 Session Evaluations & the Overall Conference Evaluation (available from Thursday) to receive your Cisco Live T-shirt • All surveys can be completed via the Cisco Live Mobile App or the Don’t forget: Cisco Live sessions will be available Communication Stations for viewing on-demand after the event at CiscoLive. Cisco Public 38 .com/Online PSOGEN-1800 © 2017 Cisco and/or its affiliates. All rights reserved.

All rights reserved.Continue Your Education • Demos in the Cisco campus • Walk-in Self-Paced Labs • Lunch & Learn • Meet the Engineer 1:1 meetings • Related sessions PSOGEN-1800 © 2017 Cisco and/or its affiliates. Cisco Public 39 .

Q&A .

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