ANGELA DIAZ

1463 N. Pulaski Road
Chicago, IL 60651
773-930-2192
adiaz1463@hotmail.com

SUMMARY
Passionate IT professional, Bilingual, determined, dependable with many years
of experience in information technology. Possess a reputation as a punctual,
loyal team player who can interface with all levels of management.
 Strong ability to master technological processes and concepts.
 Effective troubleshooting in an enterprise environment; analytical thinker,
effective at applying knowledge for problem solving.
 Highly motivated, and a very quick learner
 Excellent interpersonal and communication skills

COMPUTER SKILLS

Software
 Proficient with: Installation of Outlook, Microsoft Office Suites, Anti-Virus
 Platforms: Microsoft Windows® XP and Microsoft Windows 7, Vista, iOS
 Familiar with: Windows Mobile Computer, MS SQL, Good for Enterprise
Technology, Visual Basic, Access, Avaya phone support, Stericycle
Suites, Solomon IV Financial Accounting
 Server software support: Active Directory and DNS; Set up and manage
user accounts, DHCP maintenance, DNS maintenance
 Packet Tracer
 Citrix Netsclater

Hardware
 Proficient with: Desktop, Laptop repair
 LaserJet printer troubleshooting and repair

EXPERIENCE

Network Engineer - Department of Veteran Affairs March 2015 –
Network Security Operations Center (by way of Dynamic March 2017
Integrated Services) Hines, IL
Maintain a large MPLS network comprised of Cisco
Routers, Switches and Firewalls dedicated for Business
Partner connectivity to the Department of Veteran Affairs
private network. Works with Cisco firewalls with some Cisco
routing/switching, Site-to-Site VPNs utilizing Cisco Firewalls
and/or Cisco Routers, IPSEC, multi-area OSPF, BGP and
MPLS environments, configure a Cisco router/switch/firewall
via command line interface, Packet capture and analysis to
assist with troubleshooting efforts, Citrix Access Gateway
(CAG) and Netscalers, Cisco Any Connect VPN, Remote
Access Solutions, ACS, Solarwinds, NGenius, NOM and
Cisco ASDM.