Cisco Smart Care Service

Global Partner Jump Start Guide l
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and improve your customer loyalty. and remote software repairs as well as advanced technology planning services for your customers. You can combine Cisco intellectual property. Typically. Premier. To assist you in deciding whether Smart Care is right for your business. delivery infrastructure. assessments. or above. All rights reserved. Not for distribution. Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers While Cisco Smart Care is available to partners globally Cisco Smart Care Service is available to any solutionsfocused partner who is Cisco Certified: Select. Each geographic region may have additional requirements. self certify) • Complete live or online training (self certify) • Pass the Cisco Smart Care Service online test (free to partners.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Introduction What Is Cisco Smart Care? The Cisco® Smart Care Service offers smart. For Channel Partner use only. we have developed a decision-making process with resource and action recommendations. a Cisco Smart Care partner will have UC specialization and a managed service practice. • Hold a Select. This document is Cisco Confidential. With Cisco Smart Care Service you can deliver comprehensive network care and improvement by providing networkwide technical services. personalized services. Premier. and tools with your own value-added capabilities in a unique offering customized to your customers’ needs. Silver or Gold Cisco partner certification • Agree to provide technical support (8x5 business hours. We encourage you to take the time to see how Cisco Smart Care Service can strengthen your business. proactive capabilities that enable partners to build powerful. proactive network monitoring. but the following are the general steps to register for Cisco Smart Care Service: • Review minimum partner eligibility requirements • Confirm theater availability for your partner location Next Steps and Resources See Smart Care in Action Go through the Smart Care Overview in this interactive flash. < Previous Next > 2 . increase your services revenues. one person from the partnership must pass) © 2013 Cisco and/or its affiliates.

Silver. Premier. The partner and customer define the network by selecting which devices will be under contract. This document is Cisco Confidential.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 1: Understand the Smart Care Value Proposition The Cisco Smart Care Service provides network-level insight and coverage. and to guide you in your decision to offer the service. © 2013 Cisco and/or its affiliates. to help confirm that you are eligible for the program.Next Business Day • 24x7x4 • 24x7x4 with On-site < Previous Next > 3 . For Channel Partner use only. or Gold Certified partner • Differentiation and competitive advantage • Smart Care is available in your region • Improved customer loyalty • You can provide 8x5 technical support • Services business growth • Ease of use Take Action Review the following information to understand the benefits to you and your customers. Not for distribution. Next Steps and Resources Confirm level of coverage you will provide Smart Care is a network-wide service ordered at a device level. helping businesses understand the overall health and security of their networks while taking advantage of technology for growth. Outlines the minimum partner eligibility requirements and theater availability With Smart Care 1. It offers: Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Action Step Resource Description Understand the benefits • Smart Care At-A-Glance (PDF) Understand the benefits to you and your customers • Smart Care Datasheet (PDF) • Smart Care Demo (Flash demo for partners) Confirm eligibility Partner eligibility requirements • Increased profitability • You are a Cisco Select. All rights reserved.9 there are SKUs for: • 8x5 .

and security • Easily manage support contracts by consolidation Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Next Steps and Resources Action Step Resource Description Identify your business profile • Building Your Managed Services Practice Based on Cisco’s Smart Care Service Helps you to better understand the opportunity represented by Smart Care Based Managed Services. Not for distribution.Capture the Market Transition How Partners are succeeding with Smart Care — Partner Case Studies Take Action Review the following information and resources to identify your business profile and evaluate how you can incorporate Smart Care into your current business model.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 2: Build Your Smart Care Business Case The business review determines the high-level applicability and feasibility of Smart Care for your business and your customers. For Channel Partner use only. © 2013 Cisco and/or its affiliates. and how Smart Care Service aligns with those drivers. Learn how partners benefit from using Smart Care and are achieving growth and profitability • Smart Care website . the associated business drivers. your business can: • Pursue new revenue streams and build a proactive maintenance service with Cisco intellectual property and tools • Offer new professional maintenance services to support new technologies. < Previous Next > 4 . All rights reserved. This document is Cisco Confidential. voice. By offering the service. and highlights distinct Cisco partner profiles Understand the business drivers and opportunities that face today’s managed services providers • Building Your Managed Services Practice Based on Cisco’s Smart Care Service Covers the overall business transformation to managed services.

This document is Cisco Confidential. Simply fill out the Cisco Smart Care Service registration form. contact the Cisco Smart Services Bureau (available 24/5. Not for distribution. after completing the preceding steps. you determine that Smart Care Service is a good fit for your business and customers. For Channel Partner use only. © 2013 Cisco and/or its affiliates. < Previous Next > 5 .com). If you experience problems with the registration process. register now to sell Smart Care Service.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Next Steps and Resources Step 3: Sign Up to Begin Selling Smart Care to Your Customers If. email ask-smart-services@cisco. All rights reserved.

This document is Cisco Confidential. who will provide you with the next guide How Do I Integrate Smart Care Service Into My Business Model? to assist you in the next phase of getting onboard with Cisco Smart Care Service. and registered to do so. Not for distribution. contact your Cisco Business Development Manager.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Next Steps and Resources Next Steps and Resources Next Steps Now that you have made the decision to sell Cisco Smart Care Services. © 2013 Cisco and/or its affiliates. < Previous Next > 6 . All rights reserved. For Channel Partner use only.

Training • All coursework and labs can be found at Cisco Training and Resources. • Transform Your Business which is targeted to partners who are taking their first steps with adopting Smart Care in their business.com/go/smartcare. leading practices.cisco. Provides information by functional area of a business. Useful Links The Smart Care Partner Central website and Smart Care Community are your primary locations for consolidated information on all aspects of Smart Care: • Cisco Smart Care Partner Central website • Capture the Market Transition which is geared to partners who are just learning about Smart Care and want to understand the market trends towards Managed Services and why Smart Care. • Additional Smart Care Training can be found at our Cisco Services Accelerate program site. © 2013 Cisco and/or its affiliates.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Next Steps and Resources Resources For a wide variety of resources. Smart Care Community • This community is designed as an interactive. You will find release information. For Channel Partner use only. All rights reserved. The Accelerate program is designed to help partners sell Cisco Smart Care Services more effectively and grow their business. tools and literature on Smart Care visit www. < Previous Next > 7 . Not for distribution. This document is Cisco Confidential. tools. and technical documentation and have access to their peers and Cisco experts. one-stop shop for existing Smart Care partners. collateral.

Not for distribution.com Email: ask-smart-services-jp@cisco. Korea Smart Service Bureau: Toll Free Number: 080 377 0880 option 5 Email: ask-smart-services-kr@cisco.com Phone: 1-877-330-9746 For support on partner on-boarding and program operations. Phone: Same as above. Email: Same as above. Online: Submit a case with the Technical Assistance Center (TAC) Service Request Tool. configuring the hardware or virtual appliance. Phone: Austria +08 0 000 6206 Belgium +08 0 049 913 France +08 0 511 9745 Germany +08 0 058 91725 Italy +80 0 085 681 Netherlands +08 0 002 01276 Spain +80 0 600 472 Switzerland +08 0 084 0011 UK +08 002 795 112 Phone: 0120-832-038 (Japanese only. Network Appliance (Hardware or Software client) and Cisco Smart Care Service Portal Support Email: Same as above. control panel. Cisco registration. and Canada European Countries Japan All Other Countries Partner On-Boarding and Program Support Email: ask-smart-services@cisco. Email: Same as above. Cisco Smart Care Service (CSCS) Tools. Online: Submit a case with the Service Support Center (SSC). Includes but is not limited to the Smart Care partner qualification exam. © 2013 Cisco and/or its affiliates. Phone: Same as above.S. toll free) Phone: Choose the appropriate phone number for the Customer Interaction Network (CIN).com Online: Submit a case with the Service Support Center (SSC). For Channel Partner use only.com Email: ask-smart-services@cisco. Email: Same as above.com Email: ask-smart-services@cisco. For support on the Cisco Smart Care Service Network Appliance (hardware or software client). and the partner and customer dashboards. Online: Submit a case with the Technical Assistance Center (TAC) Service Request Tool. Online: Submit a case with the Service Support Center (SSC). All rights reserved. then choose the type of problem. When submitting a case online with TAC please select: Network Management Services (NMS). Online: Submit a case with the Service Support Center (SSC). Presale discovery and inventory services prior to quote building.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Next Steps and Resources Smart Care Support Contact Information For worldwide contact information to access support for Smart Care: U. Phone: Same as above. < Previous Next > 8 . This document is Cisco Confidential. China Smart Service Bureau: Toll Free Dedicated number: 400 810 9995 Email: ask-smart-services-cn@cisco. Online: Submit a case with the Technical Assistance Center (TAC) Service Request Tool.com When submitting a case online with SSC please select: Service Marketing Programs. Online: Submit a case with the Technical Assistance Center (TAC) Service Request Tool. importing contract to portal. portal access. Smart Care Services. Phone: Same as above.

phone numbers. < Previous Next > 9 .cisco.Americas Headquarters Cisco Systems. Ltd. The use of the word partner does not imply a partnership relationship between Cisco and any other company.S. To view a list of Cisco trademarks. The Netherlands Cisco has more than 200 offices worldwide. Not for distribution. Singapore Europe Headquarters Cisco Systems International BV Amsterdam. Third party trademarks mentioned are the property of their respective owners.cisco. Addresses. San Jose. CA Asia Pacific Headquarters Cisco Systems (USA) Pte.com/go/offices. and fax numbers are listed on the Cisco Website at www. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U. (1110R) DDM13CS3971 04/13 © 2013 Cisco and/or its affiliates. This document is Cisco Confidential. All rights reserved. For Channel Partner use only. and other countries. go to this URL: www. Inc.com/go/trademarks.