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Cisco Smart Care Service

Global Partner Jump Start Guide l
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self certify) • Complete live or online training (self certify) • Pass the Cisco Smart Care Service online test (free to partners. • Hold a Select. To assist you in deciding whether Smart Care is right for your business. proactive capabilities that enable partners to build powerful. or above. assessments. delivery infrastructure. but the following are the general steps to register for Cisco Smart Care Service: • Review minimum partner eligibility requirements • Confirm theater availability for your partner location Next Steps and Resources See Smart Care in Action Go through the Smart Care Overview in this interactive flash. Each geographic region may have additional requirements.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Introduction What Is Cisco Smart Care? The Cisco® Smart Care Service offers smart. increase your services revenues. one person from the partnership must pass) © 2013 Cisco and/or its affiliates. proactive network monitoring. personalized services. Not for distribution. < Previous Next > 2 . With Cisco Smart Care Service you can deliver comprehensive network care and improvement by providing networkwide technical services. Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers While Cisco Smart Care is available to partners globally Cisco Smart Care Service is available to any solutionsfocused partner who is Cisco Certified: Select. We encourage you to take the time to see how Cisco Smart Care Service can strengthen your business. a Cisco Smart Care partner will have UC specialization and a managed service practice. You can combine Cisco intellectual property. Silver or Gold Cisco partner certification • Agree to provide technical support (8x5 business hours. we have developed a decision-making process with resource and action recommendations. and tools with your own value-added capabilities in a unique offering customized to your customers’ needs. Premier. All rights reserved. and remote software repairs as well as advanced technology planning services for your customers. Premier. For Channel Partner use only. and improve your customer loyalty. Typically. This document is Cisco Confidential.

Next Business Day • 24x7x4 • 24x7x4 with On-site < Previous Next > 3 . For Channel Partner use only. Premier. All rights reserved. helping businesses understand the overall health and security of their networks while taking advantage of technology for growth. Outlines the minimum partner eligibility requirements and theater availability With Smart Care 1. It offers: Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Action Step Resource Description Understand the benefits • Smart Care At-A-Glance (PDF) Understand the benefits to you and your customers • Smart Care Datasheet (PDF) • Smart Care Demo (Flash demo for partners) Confirm eligibility Partner eligibility requirements • Increased profitability • You are a Cisco Select. © 2013 Cisco and/or its affiliates.9 there are SKUs for: • 8x5 . to help confirm that you are eligible for the program.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 1: Understand the Smart Care Value Proposition The Cisco Smart Care Service provides network-level insight and coverage. Silver. Next Steps and Resources Confirm level of coverage you will provide Smart Care is a network-wide service ordered at a device level. and to guide you in your decision to offer the service. Not for distribution. This document is Cisco Confidential. The partner and customer define the network by selecting which devices will be under contract. or Gold Certified partner • Differentiation and competitive advantage • Smart Care is available in your region • Improved customer loyalty • You can provide 8x5 technical support • Services business growth • Ease of use Take Action Review the following information to understand the benefits to you and your customers.

All rights reserved. your business can: • Pursue new revenue streams and build a proactive maintenance service with Cisco intellectual property and tools • Offer new professional maintenance services to support new technologies. Not for distribution. Learn how partners benefit from using Smart Care and are achieving growth and profitability • Smart Care website . By offering the service. and highlights distinct Cisco partner profiles Understand the business drivers and opportunities that face today’s managed services providers • Building Your Managed Services Practice Based on Cisco’s Smart Care Service Covers the overall business transformation to managed services. < Previous Next > 4 . © 2013 Cisco and/or its affiliates. and how Smart Care Service aligns with those drivers. For Channel Partner use only. and security • Easily manage support contracts by consolidation Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Next Steps and Resources Action Step Resource Description Identify your business profile • Building Your Managed Services Practice Based on Cisco’s Smart Care Service Helps you to better understand the opportunity represented by Smart Care Based Managed Services. voice. This document is Cisco Confidential. the associated business drivers.Capture the Market Transition How Partners are succeeding with Smart Care — Partner Case Studies Take Action Review the following information and resources to identify your business profile and evaluate how you can incorporate Smart Care into your current business model.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 2: Build Your Smart Care Business Case The business review determines the high-level applicability and feasibility of Smart Care for your business and your customers.

Not for distribution. If you experience problems with the registration process. This document is Cisco Confidential.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Next Steps and Resources Step 3: Sign Up to Begin Selling Smart Care to Your Customers If. < Previous Next > 5 . Simply fill out the Cisco Smart Care Service registration form.com). For Channel Partner use only. register now to sell Smart Care Service. email ask-smart-services@cisco. All rights reserved. contact the Cisco Smart Services Bureau (available 24/5. after completing the preceding steps. © 2013 Cisco and/or its affiliates. you determine that Smart Care Service is a good fit for your business and customers.

contact your Cisco Business Development Manager. < Previous Next > 6 . and registered to do so. Not for distribution. © 2013 Cisco and/or its affiliates. All rights reserved. who will provide you with the next guide How Do I Integrate Smart Care Service Into My Business Model? to assist you in the next phase of getting onboard with Cisco Smart Care Service.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Next Steps and Resources Next Steps and Resources Next Steps Now that you have made the decision to sell Cisco Smart Care Services. For Channel Partner use only. This document is Cisco Confidential.

Useful Links The Smart Care Partner Central website and Smart Care Community are your primary locations for consolidated information on all aspects of Smart Care: • Cisco Smart Care Partner Central website • Capture the Market Transition which is geared to partners who are just learning about Smart Care and want to understand the market trends towards Managed Services and why Smart Care. collateral. tools and literature on Smart Care visit www. Provides information by functional area of a business. Smart Care Community • This community is designed as an interactive. tools.cisco.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Next Steps and Resources Resources For a wide variety of resources. leading practices. Training • All coursework and labs can be found at Cisco Training and Resources. © 2013 Cisco and/or its affiliates. • Transform Your Business which is targeted to partners who are taking their first steps with adopting Smart Care in their business. Not for distribution.com/go/smartcare. For Channel Partner use only. You will find release information. • Additional Smart Care Training can be found at our Cisco Services Accelerate program site. The Accelerate program is designed to help partners sell Cisco Smart Care Services more effectively and grow their business. and technical documentation and have access to their peers and Cisco experts. This document is Cisco Confidential. All rights reserved. one-stop shop for existing Smart Care partners. < Previous Next > 7 .

toll free) Phone: Choose the appropriate phone number for the Customer Interaction Network (CIN). Phone: Same as above. Cisco registration. China Smart Service Bureau: Toll Free Dedicated number: 400 810 9995 Email: ask-smart-services-cn@cisco. Email: Same as above. For support on the Cisco Smart Care Service Network Appliance (hardware or software client).S. Online: Submit a case with the Technical Assistance Center (TAC) Service Request Tool. Smart Care Services. and the partner and customer dashboards. All rights reserved.com Email: ask-smart-services@cisco. Phone: Austria +08 0 000 6206 Belgium +08 0 049 913 France +08 0 511 9745 Germany +08 0 058 91725 Italy +80 0 085 681 Netherlands +08 0 002 01276 Spain +80 0 600 472 Switzerland +08 0 084 0011 UK +08 002 795 112 Phone: 0120-832-038 (Japanese only. Includes but is not limited to the Smart Care partner qualification exam. Online: Submit a case with the Service Support Center (SSC). When submitting a case online with TAC please select: Network Management Services (NMS). For Channel Partner use only. Not for distribution. Online: Submit a case with the Service Support Center (SSC).com Phone: 1-877-330-9746 For support on partner on-boarding and program operations. Phone: Same as above.com Email: ask-smart-services-jp@cisco.com When submitting a case online with SSC please select: Service Marketing Programs. then choose the type of problem. Online: Submit a case with the Service Support Center (SSC). Phone: Same as above.com Email: ask-smart-services@cisco. This document is Cisco Confidential. Online: Submit a case with the Technical Assistance Center (TAC) Service Request Tool. portal access. Online: Submit a case with the Technical Assistance Center (TAC) Service Request Tool. Network Appliance (Hardware or Software client) and Cisco Smart Care Service Portal Support Email: Same as above. importing contract to portal. Email: Same as above.com Online: Submit a case with the Service Support Center (SSC). Korea Smart Service Bureau: Toll Free Number: 080 377 0880 option 5 Email: ask-smart-services-kr@cisco.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Next Steps and Resources Smart Care Support Contact Information For worldwide contact information to access support for Smart Care: U. < Previous Next > 8 . Email: Same as above. Cisco Smart Care Service (CSCS) Tools. Online: Submit a case with the Technical Assistance Center (TAC) Service Request Tool. © 2013 Cisco and/or its affiliates. and Canada European Countries Japan All Other Countries Partner On-Boarding and Program Support Email: ask-smart-services@cisco. configuring the hardware or virtual appliance. control panel. Presale discovery and inventory services prior to quote building. Phone: Same as above.

All rights reserved. To view a list of Cisco trademarks. (1110R) DDM13CS3971 04/13 © 2013 Cisco and/or its affiliates. The use of the word partner does not imply a partnership relationship between Cisco and any other company. San Jose. Inc. CA Asia Pacific Headquarters Cisco Systems (USA) Pte.com/go/offices. Third party trademarks mentioned are the property of their respective owners. and fax numbers are listed on the Cisco Website at www. This document is Cisco Confidential.cisco. The Netherlands Cisco has more than 200 offices worldwide.cisco. phone numbers. For Channel Partner use only. and other countries. Addresses. Ltd. Singapore Europe Headquarters Cisco Systems International BV Amsterdam. Not for distribution.com/go/trademarks. < Previous Next > 9 . go to this URL: www. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.Americas Headquarters Cisco Systems.S.