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Cisco Smart Care Service

Global Partner Jump Start Guide l
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Premier. All rights reserved. or above. With Cisco Smart Care Service you can deliver comprehensive network care and improvement by providing networkwide technical services. We encourage you to take the time to see how Cisco Smart Care Service can strengthen your business. Premier. proactive capabilities that enable partners to build powerful. but the following are the general steps to register for Cisco Smart Care Service: • Review minimum partner eligibility requirements • Confirm theater availability for your partner location Next Steps and Resources See Smart Care in Action Go through the Smart Care Overview in this interactive flash. assessments. Not for distribution. and tools with your own value-added capabilities in a unique offering customized to your customers’ needs. Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers While Cisco Smart Care is available to partners globally Cisco Smart Care Service is available to any solutionsfocused partner who is Cisco Certified: Select. increase your services revenues. < Previous Next > 2 . one person from the partnership must pass) © 2013 Cisco and/or its affiliates. Silver or Gold Cisco partner certification • Agree to provide technical support (8x5 business hours. • Hold a Select. and improve your customer loyalty. Typically. This document is Cisco Confidential. and remote software repairs as well as advanced technology planning services for your customers. we have developed a decision-making process with resource and action recommendations.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Introduction What Is Cisco Smart Care? The Cisco® Smart Care Service offers smart. proactive network monitoring. personalized services. delivery infrastructure. self certify) • Complete live or online training (self certify) • Pass the Cisco Smart Care Service online test (free to partners. For Channel Partner use only. To assist you in deciding whether Smart Care is right for your business. a Cisco Smart Care partner will have UC specialization and a managed service practice. Each geographic region may have additional requirements. You can combine Cisco intellectual property.

and to guide you in your decision to offer the service. to help confirm that you are eligible for the program. For Channel Partner use only. Outlines the minimum partner eligibility requirements and theater availability With Smart Care 1. Silver.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 1: Understand the Smart Care Value Proposition The Cisco Smart Care Service provides network-level insight and coverage. Premier. Not for distribution. The partner and customer define the network by selecting which devices will be under contract. © 2013 Cisco and/or its affiliates.9 there are SKUs for: • 8x5 . helping businesses understand the overall health and security of their networks while taking advantage of technology for growth. It offers: Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Action Step Resource Description Understand the benefits • Smart Care At-A-Glance (PDF) Understand the benefits to you and your customers • Smart Care Datasheet (PDF) • Smart Care Demo (Flash demo for partners) Confirm eligibility Partner eligibility requirements • Increased profitability • You are a Cisco Select. Next Steps and Resources Confirm level of coverage you will provide Smart Care is a network-wide service ordered at a device level. All rights reserved.Next Business Day • 24x7x4 • 24x7x4 with On-site < Previous Next > 3 . or Gold Certified partner • Differentiation and competitive advantage • Smart Care is available in your region • Improved customer loyalty • You can provide 8x5 technical support • Services business growth • Ease of use Take Action Review the following information to understand the benefits to you and your customers. This document is Cisco Confidential.

For Channel Partner use only. By offering the service.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 2: Build Your Smart Care Business Case The business review determines the high-level applicability and feasibility of Smart Care for your business and your customers. Learn how partners benefit from using Smart Care and are achieving growth and profitability • Smart Care website .Capture the Market Transition How Partners are succeeding with Smart Care — Partner Case Studies Take Action Review the following information and resources to identify your business profile and evaluate how you can incorporate Smart Care into your current business model. < Previous Next > 4 . This document is Cisco Confidential. and highlights distinct Cisco partner profiles Understand the business drivers and opportunities that face today’s managed services providers • Building Your Managed Services Practice Based on Cisco’s Smart Care Service Covers the overall business transformation to managed services. © 2013 Cisco and/or its affiliates. your business can: • Pursue new revenue streams and build a proactive maintenance service with Cisco intellectual property and tools • Offer new professional maintenance services to support new technologies. and how Smart Care Service aligns with those drivers. voice. All rights reserved. Not for distribution. the associated business drivers. and security • Easily manage support contracts by consolidation Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Next Steps and Resources Action Step Resource Description Identify your business profile • Building Your Managed Services Practice Based on Cisco’s Smart Care Service Helps you to better understand the opportunity represented by Smart Care Based Managed Services.

Simply fill out the Cisco Smart Care Service registration form. < Previous Next > 5 . register now to sell Smart Care Service. email ask-smart-services@cisco. contact the Cisco Smart Services Bureau (available 24/5. All rights reserved. Not for distribution.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Next Steps and Resources Step 3: Sign Up to Begin Selling Smart Care to Your Customers If. For Channel Partner use only. © 2013 Cisco and/or its affiliates.com). If you experience problems with the registration process. you determine that Smart Care Service is a good fit for your business and customers. after completing the preceding steps. This document is Cisco Confidential.

© 2013 Cisco and/or its affiliates. For Channel Partner use only.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Next Steps and Resources Next Steps and Resources Next Steps Now that you have made the decision to sell Cisco Smart Care Services. Not for distribution. All rights reserved. who will provide you with the next guide How Do I Integrate Smart Care Service Into My Business Model? to assist you in the next phase of getting onboard with Cisco Smart Care Service. This document is Cisco Confidential. contact your Cisco Business Development Manager. < Previous Next > 6 . and registered to do so.

Provides information by functional area of a business. one-stop shop for existing Smart Care partners. leading practices.cisco. All rights reserved.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Next Steps and Resources Resources For a wide variety of resources. © 2013 Cisco and/or its affiliates. tools and literature on Smart Care visit www. tools. and technical documentation and have access to their peers and Cisco experts. Training • All coursework and labs can be found at Cisco Training and Resources. collateral. This document is Cisco Confidential. < Previous Next > 7 . Useful Links The Smart Care Partner Central website and Smart Care Community are your primary locations for consolidated information on all aspects of Smart Care: • Cisco Smart Care Partner Central website • Capture the Market Transition which is geared to partners who are just learning about Smart Care and want to understand the market trends towards Managed Services and why Smart Care. Smart Care Community • This community is designed as an interactive. • Transform Your Business which is targeted to partners who are taking their first steps with adopting Smart Care in their business.com/go/smartcare. • Additional Smart Care Training can be found at our Cisco Services Accelerate program site. For Channel Partner use only. The Accelerate program is designed to help partners sell Cisco Smart Care Services more effectively and grow their business. You will find release information. Not for distribution.

Korea Smart Service Bureau: Toll Free Number: 080 377 0880 option 5 Email: ask-smart-services-kr@cisco. Phone: Same as above. Cisco Smart Care Service (CSCS) Tools.com Phone: 1-877-330-9746 For support on partner on-boarding and program operations. < Previous Next > 8 . Smart Care Services. then choose the type of problem. and the partner and customer dashboards. Online: Submit a case with the Service Support Center (SSC). and Canada European Countries Japan All Other Countries Partner On-Boarding and Program Support Email: ask-smart-services@cisco. portal access. Cisco registration. Online: Submit a case with the Technical Assistance Center (TAC) Service Request Tool. Includes but is not limited to the Smart Care partner qualification exam. Presale discovery and inventory services prior to quote building.com Email: ask-smart-services@cisco. For Channel Partner use only. configuring the hardware or virtual appliance. For support on the Cisco Smart Care Service Network Appliance (hardware or software client). Online: Submit a case with the Service Support Center (SSC).com Email: ask-smart-services@cisco.com Email: ask-smart-services-jp@cisco. control panel. Phone: Same as above. Email: Same as above. Online: Submit a case with the Technical Assistance Center (TAC) Service Request Tool.com When submitting a case online with SSC please select: Service Marketing Programs.Cisco Smart Care Service Global Partner Jump Start Guide l Introduction Step 1: Understand the Smart Care Value Proposition Step 2: Build Your Smart Care Business Case Step 3: Sign Up to Begin Selling Smart Care to Your Customers Next Steps and Resources Smart Care Support Contact Information For worldwide contact information to access support for Smart Care: U. Online: Submit a case with the Service Support Center (SSC). Online: Submit a case with the Technical Assistance Center (TAC) Service Request Tool.S. Phone: Same as above. This document is Cisco Confidential. When submitting a case online with TAC please select: Network Management Services (NMS).com Online: Submit a case with the Service Support Center (SSC). China Smart Service Bureau: Toll Free Dedicated number: 400 810 9995 Email: ask-smart-services-cn@cisco. © 2013 Cisco and/or its affiliates. Phone: Austria +08 0 000 6206 Belgium +08 0 049 913 France +08 0 511 9745 Germany +08 0 058 91725 Italy +80 0 085 681 Netherlands +08 0 002 01276 Spain +80 0 600 472 Switzerland +08 0 084 0011 UK +08 002 795 112 Phone: 0120-832-038 (Japanese only. Online: Submit a case with the Technical Assistance Center (TAC) Service Request Tool. toll free) Phone: Choose the appropriate phone number for the Customer Interaction Network (CIN). Network Appliance (Hardware or Software client) and Cisco Smart Care Service Portal Support Email: Same as above. Phone: Same as above. All rights reserved. Email: Same as above. Not for distribution. Email: Same as above. importing contract to portal.

go to this URL: www. Singapore Europe Headquarters Cisco Systems International BV Amsterdam. Inc. Ltd. San Jose. The use of the word partner does not imply a partnership relationship between Cisco and any other company. For Channel Partner use only. Not for distribution.cisco. phone numbers. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.com/go/trademarks. The Netherlands Cisco has more than 200 offices worldwide.S. (1110R) DDM13CS3971 04/13 © 2013 Cisco and/or its affiliates. CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Third party trademarks mentioned are the property of their respective owners.com/go/offices. and fax numbers are listed on the Cisco Website at www.Americas Headquarters Cisco Systems. To view a list of Cisco trademarks. This document is Cisco Confidential. All rights reserved.cisco. Addresses. < Previous Next > 9 . and other countries.