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Cisco Partner Plus

Virtual Engineering – Partner Help Plus (PH+)

June 2013
Rolf Schinkels
© 2012 Cisco and/or its affiliates. All rights reserved.

VSEM Virtual Eng. PH+ Central EMEA
Cisco Confidential

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Agenda

Cisco Virtual Engineering
Partner Help Plus (PH+) –
What Is It?
PH+ Services
PH+ Enablement – How To
Access
Q&A

© 2012 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

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Cisco Confidential 22 .Partner Helpline Engagement Model PURCHASE PH IMPLEMENT CONSUME P D I Sales TAC In Production PDI Help Desk Engage: Engage: Engage: Partner Helpline / Channel Account Team PDI Help Desk TAC Partner Helpline +/ Channel Account Team *(only for Partner part of P+ Program) Premium Partner > “Technical  Pre-Production” Advanced Services  PDI helps to ‘Fill  The  Gap’  between existing support functions for Sales (Account Team. All rights reserved. WW Partner Helpline) and In-Production (TAC) support © 2012 Cisco and/or its affiliates. Inside Sales.

All rights reserved.Partner Plus – Virtual Engineering Accelerator Virtual Engineering Premium Enablement Improve performance at every stage of the sales cycle Partner Plus Incentives Customer Intelligence Premium Marketing © 2012 Cisco and/or its affiliates. Cisco Confidential 23 .

standard architecture assistance • 6 hour SLA Partner Benefits Scale and augment scarce engineering expertise to increase productivity during the sales cycle. © 2012 Cisco and/or its affiliates. find/research competitive product info. Cisco Confidential 24 . design assistance with validated BoM. All rights reserved. participate in customer engagements associated with registered opportunity. find/assemble/validate a Cisco presentation.Virtual Engineering Partner Help Plus (PH+) Preference Support Investment What is it? • 24/5 pre-sales technical support from Cisco Engineers • Level 2 support: product research.

All rights reserved.Virtual Engineering Partner Help Plus (PH+) – The Team Portland Salt Lake City San Jose Edinburgh Edison London Boston Beijing Amsterdam Tokyo Shanghai Raleigh New Delhi Costa Rica Manila Bangalore Singapore Over 450 team members in ~50 cities Over 50 CCIEs. Cisco Confidential 25 . Technology and Architecture Specialists / Generalists © 2012 Cisco and/or its affiliates.

PH+ Services Provided © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26 .

Cisco Confidential 27 . PH+ Services What's the Difference? PH PH+ Cisco Product Research Standard Architecture Assistance Specialized Support for Small & Mid-sized Segments (SMB) Creation of Bill of Materials (BoMs) Product Pricing Assistance (List Price) Partner Programs and Tools Assistance Find/Assemble/Validate a Cisco Presentation Find/Research Competitive Product Information Participate in Customer Engagements associated with Registered Opportunities Cisco Design Assistance with Validated BoM (Visio Diagram Included) Response Time-Service Level Agreement (SLA) 24 Hr 6 Hr PH (Level 1): Generalist SE supporting low.to mid-level complexity PH+ (Level 2): Technology Specialist supporting mid. All rights reserved.to high-level complexity © 2012 Cisco and/or its affiliates.PH vs.

All rights reserved. BGP)  Small Business Solutions and Products Cisco Confidential 28 .Partner Help Plus (PH+) Technology Specialization & Base Services Resources PDF  Cisco Product Research  Cisco Pricing Assistance  Cisco Validated BoMs  Security  Find/Assemble/Validate Cisco Presentations  Mobility  Find/Research Competitive Product Info  Cisco Design Assistance  Participate in Customer Engagements  Standard Architecture Assistance  Collaboration  Data Center/Virtualization  Routing & Switching  Architecture Solutions Not Supported © 2012 Cisco and/or its affiliates. Services  Training Requests  RFP/RFI Technologies  Service Provider Architectures  Specific Service Provider Products and Technologies (Cable. HSR.

Requester must provide detailed customer requirements documentation.com Config Set ID & Access Key. All rights reserved. Certain third party components may be incorporated if supported by PH+. Assistance in researching undocumented and/or hard to find and/or roadmap Cisco pre-sales technical information for products & technologies supported by PH+. 2 Standard output is an Excel file with Cisco. Netformx DesignXpert file. Deliverables Deliverables Standard output is verbal guidance and/or an email message that may contain URLs and/or pre-existing materials as attachments. Visio file. Cisco Confidential 29 . Assistance in creating a valid network design and/or solution sizing analysis and/or design-validated Bill of Materials (BoM) for products & technologies supported by PH+. Optional output includes Excel file showing equivalent competitive BoM. Optional output may include custom-built materials. © 2012 Cisco and/or its affiliates. US currency is used unless otherwise requested.1 Cisco Product Research Cisco Design Assistance Co-Op Activities with Validated BoM Assistance in finding existing Cisco pre-sales technical content for products & technologies supported by PH+.

Consolidation of slides from multiple existing presentations into a single presentation. All rights reserved. Cisco Confidential 30 . PH+ will utilize Cisco competitive information to ensure the proposed Cisco design/BoM is properly positioned against the competitive solution Deliverables Deliverables Standard output is a PowerPoint presentation and/or URLs. PH+ will also provide any applicable Partner facing competitive information. © 2012 Cisco and/or its affiliates. Provide Cisco Design Assistance and/or a Cisco BoM based on customer design requirements and competitive solution information. Technical review of existing presentation materials to ensure accuracy and freshness for the related products & technologies.3 Find/Assemble/Validate a Cisco Presentation Find/Research Competitive Co-Op Activities Product Info Assistance in finding existing presentation slides for products & technologies supported by PH+. 4 In addition to providing the outputs for the Design Assistance with Validated BOM service. Optional output is PDF. if available. Does not include local language translation.

Deliverables Deliverables Output varies based on the nature of the request. PH+ will do our best to fulfill the request in the timeframe requested. Value Proposition Collateral (may include ROI and TCO analysis) Cisco Confidential 31 . 6 Assistance Output varies based on the nature of the request & may include one or more of the following:1.5 Participate in Customer Engagements Associated with Registered Opportunity StandardActivities Architecture Co-Op Participation in pre-sales endcustomer engagements with Partner account team. © 2012 Cisco and/or its affiliates. Requires a minimum lead time of two (2) business days (Mon-Fri) Provide Cisco solutions that address customer architecture requirements which can expand from single to multiple technology solutions and emphasize business relevance of the network as a platform. High Level Design Documents 2. Engagements can be done via phone. Presentation delivery 4. TelePresence or Video Conference. Architecture Presentation 3. WebEx. All rights reserved.

PH+ Access Information © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32 .

cisco. please select Partner Helpline © 2012 Cisco and/or its affiliates. Cisco Confidential 33 .com/go/partners From your in-country Partner Central Portal.Partner Help Plus (PH+) 2 Methods to Access Services in EMEAR #1 Web #2 Telephone www. All rights reserved.

com/web/IRE/partners _resellers/helpline/index.cisco.Partner Help Plus (PH+) #1 Web: EMEAR Country Specific Local Language Portals English (IRE) English (UK) Spanish http://www.cisco.cisco.html http://www. Cisco Confidential 34 .html All Other European Countries (English) http://www.com/web/ES/unifie d_partners/helpline/index.html Individual country URLs are below in Notes section © 2012 Cisco and/or its affiliates.cisco.com/web/partners/tools/helponline/index.html http://www.com/cisco/web/UK/part ners_resellers/helpline/index. All rights reserved.

Cisco Confidential 35 .Using the Web for Access From PH main portal.Partner Help Plus (PH+) #1 Web -. All rights reserved. please select “Products  and  Solutions” and “Features  and  Specifications” © 2012 Cisco and/or its affiliates.

Select your preferred language – Please note that PH+ is currently available in English & Spanish only.Country Specific Local Language Portals 1. 3 Include “PH+”  in the subject line Please note future changes to Virtual Engineering-PH+ service access will require registering opportunities in the new Cisco Sales Collaboration Platform (SCP) © 2012 Cisco and/or its affiliates. Please enter your contact information. 2. Cisco Confidential 36 . All rights reserved.Partner Help Plus (PH+) #1 Web -.

access Main IVR: +32 (0)2 704 2500 Important Note: Partners will be asked to provide a PH+ specific passcode after selecting IVR Menu Options 5-1-1 (5: Partner Central. All rights reserved. 1: Cisco Partner and 1: Pre-sales technical support. The passcode is 24726 (CISCO) © 2012 Cisco and/or its affiliates.Partner Help Plus (PH+) #2 Telephone: Country Specific Local Language IVRs Austria Belgium France Germany 0800 297 526 or 0800 770 400 or 0800 187 3652 or +43 (0)1 24030 6000 0800 942 42 or +32 (0)2 704 2500 +33 (0)1 58 04 58 58 +49 (0) 811 554 3535 Italy Netherlands Spain 800 787 854 or +39 039 629 5353 0800 0200 791 or 900 997 154 or +34 91 201 2800 Sweden Switzerland +41 (0)44 878 9200 or +41 (0)31 998 5050 or +41 (0)21 8221600 +31 (0)20 485 4646 UK 0800 404 7778 or +44 (0)20 8824 1000 020 160 58 54 All Other European Countries. Cisco Confidential 37 .

Partner Help Plus (PH+) Case Escalations: . To escalate a web case. All rights reserved.com Please provide your case # in the email communication. After a web case is opened with Cisco Partner Help. Cisco Confidential 38 . it can be escalated to receive special assistance. please contact: partnerhelpline@external. © 2012 Cisco and/or its affiliates.cisco.

Cisco Confidential 39 . All rights reserved.Partner Plus Program Virtual Engineering – PH+ Preference Support Investment Questions? © 2012 Cisco and/or its affiliates.

.Thank you.

BU Case Flow GVE PH cases open PH Tier II PH Tier I Partner (PH) © 2012 Cisco and/or its affiliates. VE PH cases Inter action PH-VE TSN Triage Team Partner (PH+) SE/AM Internal Cisco Confidential 44 . All rights reserved.