Release Notes for CiscoWorks Health and

Utilization Monitor 1.0 on Windows
These Release Notes contain information about features in CiscoWorks Health and Utilization Monitor
(HUM) 1.0 and provide pointers to information on product documentation. They also give details about
the known and resolved problems in this release.
These release notes apply to HUM 1.0, running on a Windows platform and include:

Features

Product Documentation

Related Documentation

Known Problems in HUM 1.0

Obtaining Documentation, Obtaining Support, and Security Guidelines

Features
The features of HUM 1.0 are:

Measures network performance by monitoring device components such as memory, CPU, interface
ports for their Utilization and Availability levels.

System-defined MIB templates for user convenience
CiscoWorks HUM provides System-defined MIB templates that allow network administrators to
create Pollers easily. System-defined MIB templates provide most of the common network
parameters that you need to monitor a device that is connected to the network.

User-defined MIB templates
CiscoWorks HUM allows network administrators to create custom or user-defined MIB templates.
It is done by leveraging MIB variables from System-defined MIB templates or by grouping new MIB
variables.

Supports polling of additional SNMP data
CiscoWorks HUM allows network administrators to add any other Cisco MIB. This is apart from the
standard MIBs that are provided as part of the application to create pollers.

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© 2007 Cisco Systems, Inc. All rights reserved.

• Top-N/Bottom-N reporting Provides Top-N/Bottom-N reporting on devices that have the highest or lowest utilization or availability values. Release Notes for CiscoWorks Health and Utilization Monitor 1. For more details about the features in HUM 1.Features • Flexible polling frequencies CiscoWorks HUM provides flexible polling frequencies or intervals ranging between 1 minute and 8 hours. • Historical trending reports CiscoWorks HUM offers comprehensive reporting on the data collected by polling the device. The polled information is displayed as reports.0. These reports help the network administrator to analyze the utilization and availability of devices connected to the network. • Scalability Limits CiscoWorks HUM supports scalability of upto 1000 devices. • Alerts and notifications CiscoWorks HUM allows network administrators to set threshold values against the utilization and availability levels of device parameters such as memory.0. CPU. interface and so on.0 on Windows 2 OL-14945-01 . see the User Guide for CiscoWorks Health and Utilization Monitor 1. If threshold values are violated. HUM notifies the network administrator through e-mails.

cisco. you should also review the documentation on Cisco. • On Cisco. Software Release 1. Table 2 Document Title Related Documentation Available Formats User Guide for CiscoWorks Common Services 3. Software Release 1.com (PDF and HTML) User Guide for CiscoWorks Health and Utilization Monitor.html Release Notes for CiscoWorks Health and Utilization Monitor 1. • On Cisco.com (PDF and HTML) Release Notes for CiscoWorks Health and Utilization Monitor on Windows.0 • PDF on the product CD-ROM.0 • PDF on the product CD-ROM. you should also review the documentation on Cisco.Product Documentation Product Documentation Note We sometimes update the printed and electronic documentation after original publication. Therefore.0 • PDF on the product CD-ROM.com at this URL:http://www.0 on Windows OL-14945-01 3 . select HUM. Table 1 Product Documentation Document Title Available Formats Release Notes for CiscoWorks Health and Utilization Monitor on Solaris. click Help for context-sensitive help. • On Cisco.1 HTML and PDF formats on Cisco.com (PDF and HTML) Context-sensitive Online help • In the CiscoWorks Home Page. then click Help (extreme right corner of your browser window).com for any updates. Software Release 1.com/en/US/products/sw/c scowork/ps3996/tsd_products_support_series_ho me.0 • PDF on the product CD-ROM.com for any updates. Table 2 describes the additional documentation that is available. Software Release 1. • In the HUM Graphical User Interface. Therefore. Related Documentation Note We sometimes update the printed and electronic documentation after original publication. • On Cisco. Table 1 describes the product documentation that is available.com (PDF and HTML) Installation Guide for CiscoWorks Health and Utilization Monitor on Windows and Solaris.

The following error message is displayed: No instances found in the device 6. 3.0 on Windows 4 OL-14945-01 . Edit a Poller 1. Click OK to close the message. 2. 5. 6.0 This section explains the known problems in HUM 1. Click Finish.0 Bug ID Summary Explanation CSCsi91418 During either Poller Create or Poller Edit if any unreachable devices are selected from the Device Selection. the Poller Create or Edit flow is not redirected back to the Poller Management page. 4. Go to Poller Management page. The Poller Create flow is not redirected to the Poller Management page. Click Finish. Select devices that are not reachable.0 Known Problems in HUM 1. Click Create. 2. Click Edit. Add Templates and select Poll All Instances checkbox. Unselect all the selected devices from the Device Selector pane. The Select Devices and Templates page appears. The following error message is displayed: No instances found in the device 7. Workaround: Go to Poller > Poller Management. Click OK to close the message. 3. the following error message is displayed: This problem occurs when you do either of the following: Create a Poller 1. Go to Poller Management page. Select devices that are not reachable. device In this case.0: Table 3 Known Problems in HUM 1. Workaround: Go to Poller > Poller Management. 5. Enter a Poller Name. No instances found in the The Select Devices and Templates page appears.Known Problems in HUM 1. Select an existing Poller. Release Notes for CiscoWorks Health and Utilization Monitor 1. The Poller Edit flow is not redirected to the Poller Management page. 4.

This will load all the required JavaScript methods. it does not display the MIB file in the Show MIB drop-down list. A JavaScript error is displayed.0 (continued) Bug ID Summary Explanation CSCsj28439 A JavaScript error is displayed when the Histo-GraphIt portlet is added to a new view in the LMS Portal page. If you edit or copy the template.0 on Windows OL-14945-01 5 . go to command prompt and enter pdexec UPMProcess. Go to LMS Portal. the JavaScript error will not be displayed. 3. CSCsl00432 UPMProcess is down. This problem occurs when the Portal Engine does not load the required JavaScript methods.0 Table 3 Known Problems in HUM 1. Add the Histo-GraphIt portlet in the new view. 2. CSCsj35878 If you edit or copy a template that you created using a newly loaded MIB. This problem occurs when you create a template using HOST-RESOURCES-MIB or IF-MIB. Workaround: 1. the flow does not display the corresponding MIB in the Show MIB drop-down list. Enter the device name in the Device Name field. This occurs when the Histo-GraphIt portlet is added for the first time in a new view. Release Notes for CiscoWorks Health and Utilization Monitor 1. This problem occurs when you: 1. • RFC1213-MIB (if you have selected IF-MIB) with pre-selected RFC1213-MIB tree. Add a new view to the LMS Portal page. 2. instead it displays the following MIB files: • CISCO-ENHANCED-MEMPOOL-MIB (if you have selected HOST-RESOURCES-MIB) with an unselected RFC1213-MIB tree.Known Problems in HUM 1. 4. Refresh the LMS Portlal page once. Workaround: Create a new template. This problem occurs when the System Identity User in ACS mode does not have the required privileges to run HUM tasks. Workaround: Update the System Identity User in ACS with Super Admin privileges to run HUM tasks. To restart the UPMProcess. In this case. Add the HUM Histo-GraphIt portlet to the new View.

Search and select devices from Device Selector. You will not be able to create a user-defined template. The Search Results tab in the Available Instances dialog box displays the search results shown during Poller creation. The Search Results tab will not show the results shown during Poller creation. instead it takes you to the Select Devices and Templates page. 5.Known Problems in HUM 1.0 on Windows 6 OL-14945-01 . Search and select instances from the Available Instances dialog box. The Select MIB Variables page does not take you to the Template Management page. The Available Instances dialog box appears. 6. This can be creating. This happens when you try to Edit and Create templates in the same browser session. Select the Poller and click Edit. 2. 7. 5. Go to Template Management page. 3. Go to Poller Create or Edit flow and click Add User Defined Template. Workaround: In a single browser session you must work only on one task at a time. Edit flow.0 Table 3 Known Problems in HUM 1. Click Next. 3. The Select MIB Variables page appears. Create a Poller. 2.0 (continued) Bug ID Summary Explanation CSCsj66428 The search text and search results This problem occurs when you: of Create flow are displayed in the 1. 4. 6. you must work on separate browser sessions. 4. Release Notes for CiscoWorks Health and Utilization Monitor 1. Select a template and click either Edit or Copy. Click Next. Workaround: Log out and log in again after creating the Poller. CSCsk63597 Cannot add and edit templates in the same browser session. Go to template edit tab/page and click the Cancel button. editing or copying a template. The Search Input field in the Available Instances dialog box also displays the search text used during Poller creation. This problem happens occurs when you: 1. The Search Results tab in the Device Selector displays the search results shown during Poller creation. If you want to do multiple tasks at the same time. Complete the Poller creation wizard. Open Poller Management page in another tab/page.

it displays: No Data Workaround: None. used. Click GO. Workaround: None. – Quick Reports – Poller Reports – Custom Reports – Threshold Violation Reports 3. Go to the Reports Management page. appears in the following HUM Interface portlets: • TOP-N Interface Utilization • TOP-N Interface Discards • TOP-N Interface Errors This happens only in the Japanese version of the Windows operating system and when data is not available for the portlet. If the server is Solaris. ASA -> -> -> -297 -> -> ->.0 (continued) Bug ID Summary Explanation CSCsk84417 This problem occurs when you: If the Japanese version of the Windows operating system is 1. The message. Release Notes for CiscoWorks Health and Utilization Monitor 1. The report is launched in a separate window. the Date format will appear different in the reports launched in 2.0 Table 3 Known Problems in HUM 1.0 on Windows OL-14945-01 7 . Select a report name from any of the following report types: HUM. CSCsk84417 The following message appears when data is not available for the HUM Interface portlets: ASA -> -> -> -297 -> -> -> This problem occurs when you go to the LMS Portal page and select HUM View. instead of Sep 27 15:09:38 JST 2007 This occurs only in the Japanese version of the Windows operating system. The date in the report appears in the following format: 9 27 15:09:38 JST 2007.Known Problems in HUM 1.

Export the report to CSV and view the details for all the interfaces. then: 1. Create a Copy Quick Report (Interface Error Rate. Poller Management page is not launched. Poll Failures reported are high.Known Problems in HUM 1. If the Poller Management page is not launched. Enter username as dba. Enter the HUM database password.0 on Windows 8 OL-14945-01 . Workaround: Clear all Poll Failures from the Poller Management page. Enter the SQL statement to run: truncate table Poller_Failures_Table. Cannot launch the Poller Manage. However. 5.This problem occurs when you: ment page when the number of 1. This problem occurs when you: 1.0 (continued) Bug ID Summary Explanation CSCsk88927 Copy Quick Report job either takes a long time to complete or the job fails. Interface Utilization) by selecting the Add Full Report option. Go to Poller > Poller Management. Go to Reports > Report Management. which could cause this problem. you can launch other application pages. 6. Install HUM with 5K LMS bundle in Windows Server.html. 4. Go to http://servername:1741/dbreader/dbreader. Workaround: Either: • Distribute the interfaces among two to three reports and generate the reports individually. Enter the Database Name as upm. This will generate the report faster. Or • CSCsk90255 Do not select the Add Full Report option if graphs are not required for all the interfaces. 2. 2. 3. Release Notes for CiscoWorks Health and Utilization Monitor 1. If you select more than 3000 interfaces the Copy Quick Report job either takes a long time to complete or the job fails. The number of Poll Failures reported could be very high. Click Execute SQL Statement. This will clear all Poll Failures. 2.0 Table 3 Known Problems in HUM 1.

The license status for HUM is displayed as Licensed.0 Table 3 Known Problems in HUM 1. Licensed. 3. CSCsj83907 Products Installed portlet displays This problem occurs when you: the HUM Evaluation version as 1. Release Notes for CiscoWorks Health and Utilization Monitor 1.Known Problems in HUM 1. instead the following message is displayed: No data found. Workaround: None. Go to the LMS Portal and select HUM View. 2. even though HUM is in Evaluation mode.0 (continued) Bug ID Summary Explanation CSCsl00499 Cannot launch Interface Report if the interface name contains apostrophe (‘) character. Go to the Products Installed portlet. The Interface Report is not launched. This problem occurs when you: 1. Click the interface name link that contains apostrophe (‘) character in any of the HUM portlets.0 on Windows OL-14945-01 9 . 2. Workaround: You can cross-check the license status for HUM from: LMS Portal > Common Services > Server > Admin > Licensing. Please retry after some time A similar problem occurs if you click the Interface Name link that contains apostrophe (‘) character in HUM reports. Go to the LMS Portal page and select CS View.

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