Release Notes for CiscoWorks Health and

Utilization Monitor 1.0 on Windows
These Release Notes contain information about features in CiscoWorks Health and Utilization Monitor
(HUM) 1.0 and provide pointers to information on product documentation. They also give details about
the known and resolved problems in this release.
These release notes apply to HUM 1.0, running on a Windows platform and include:

Features

Product Documentation

Related Documentation

Known Problems in HUM 1.0

Obtaining Documentation, Obtaining Support, and Security Guidelines

Features
The features of HUM 1.0 are:

Measures network performance by monitoring device components such as memory, CPU, interface
ports for their Utilization and Availability levels.

System-defined MIB templates for user convenience
CiscoWorks HUM provides System-defined MIB templates that allow network administrators to
create Pollers easily. System-defined MIB templates provide most of the common network
parameters that you need to monitor a device that is connected to the network.

User-defined MIB templates
CiscoWorks HUM allows network administrators to create custom or user-defined MIB templates.
It is done by leveraging MIB variables from System-defined MIB templates or by grouping new MIB
variables.

Supports polling of additional SNMP data
CiscoWorks HUM allows network administrators to add any other Cisco MIB. This is apart from the
standard MIBs that are provided as part of the application to create pollers.

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These reports help the network administrator to analyze the utilization and availability of devices connected to the network. • Alerts and notifications CiscoWorks HUM allows network administrators to set threshold values against the utilization and availability levels of device parameters such as memory. CPU. HUM notifies the network administrator through e-mails. If threshold values are violated.0. • Historical trending reports CiscoWorks HUM offers comprehensive reporting on the data collected by polling the device.Features • Flexible polling frequencies CiscoWorks HUM provides flexible polling frequencies or intervals ranging between 1 minute and 8 hours. Release Notes for CiscoWorks Health and Utilization Monitor 1. The polled information is displayed as reports. see the User Guide for CiscoWorks Health and Utilization Monitor 1. For more details about the features in HUM 1. • Scalability Limits CiscoWorks HUM supports scalability of upto 1000 devices. • Top-N/Bottom-N reporting Provides Top-N/Bottom-N reporting on devices that have the highest or lowest utilization or availability values.0. interface and so on.0 on Windows 2 OL-14945-01 .

you should also review the documentation on Cisco.com (PDF and HTML) Release Notes for CiscoWorks Health and Utilization Monitor on Windows. you should also review the documentation on Cisco. Related Documentation Note We sometimes update the printed and electronic documentation after original publication. Table 1 describes the product documentation that is available.com/en/US/products/sw/c scowork/ps3996/tsd_products_support_series_ho me.com for any updates. • On Cisco. Software Release 1. Software Release 1. • In the HUM Graphical User Interface.com at this URL:http://www.0 • PDF on the product CD-ROM. select HUM. Therefore. • On Cisco. Table 2 Document Title Related Documentation Available Formats User Guide for CiscoWorks Common Services 3.html Release Notes for CiscoWorks Health and Utilization Monitor 1. Therefore. • On Cisco.cisco. click Help for context-sensitive help. • On Cisco. Table 2 describes the additional documentation that is available.0 • PDF on the product CD-ROM.com (PDF and HTML) User Guide for CiscoWorks Health and Utilization Monitor. then click Help (extreme right corner of your browser window).0 • PDF on the product CD-ROM.com (PDF and HTML) Installation Guide for CiscoWorks Health and Utilization Monitor on Windows and Solaris.com for any updates.0 on Windows OL-14945-01 3 . Software Release 1.0 • PDF on the product CD-ROM. Software Release 1.com (PDF and HTML) Context-sensitive Online help • In the CiscoWorks Home Page.Product Documentation Product Documentation Note We sometimes update the printed and electronic documentation after original publication.1 HTML and PDF formats on Cisco. Table 1 Product Documentation Document Title Available Formats Release Notes for CiscoWorks Health and Utilization Monitor on Solaris.

Go to Poller Management page.0: Table 3 Known Problems in HUM 1. 5. 2.0 Bug ID Summary Explanation CSCsi91418 During either Poller Create or Poller Edit if any unreachable devices are selected from the Device Selection. Click Finish. The following error message is displayed: No instances found in the device 7. Select an existing Poller. Enter a Poller Name. No instances found in the The Select Devices and Templates page appears. 4. Edit a Poller 1. 4. The Select Devices and Templates page appears. Click Create. Unselect all the selected devices from the Device Selector pane.0 This section explains the known problems in HUM 1. The Poller Create flow is not redirected to the Poller Management page. Click OK to close the message. Select devices that are not reachable.0 on Windows 4 OL-14945-01 . Release Notes for CiscoWorks Health and Utilization Monitor 1. 2. Workaround: Go to Poller > Poller Management. device In this case. Click Edit. the following error message is displayed: This problem occurs when you do either of the following: Create a Poller 1. Click Finish. 6. Click OK to close the message.0 Known Problems in HUM 1. 3. Select devices that are not reachable. The following error message is displayed: No instances found in the device 6. Workaround: Go to Poller > Poller Management. Add Templates and select Poll All Instances checkbox. the Poller Create or Edit flow is not redirected back to the Poller Management page. 5. Go to Poller Management page. 3. The Poller Edit flow is not redirected to the Poller Management page.Known Problems in HUM 1.

2. Release Notes for CiscoWorks Health and Utilization Monitor 1. go to command prompt and enter pdexec UPMProcess. A JavaScript error is displayed. This problem occurs when you create a template using HOST-RESOURCES-MIB or IF-MIB. Workaround: Create a new template. • RFC1213-MIB (if you have selected IF-MIB) with pre-selected RFC1213-MIB tree. This problem occurs when the System Identity User in ACS mode does not have the required privileges to run HUM tasks. CSCsj35878 If you edit or copy a template that you created using a newly loaded MIB.0 on Windows OL-14945-01 5 . it does not display the MIB file in the Show MIB drop-down list. If you edit or copy the template.0 (continued) Bug ID Summary Explanation CSCsj28439 A JavaScript error is displayed when the Histo-GraphIt portlet is added to a new view in the LMS Portal page. Add the HUM Histo-GraphIt portlet to the new View. the JavaScript error will not be displayed. Add the Histo-GraphIt portlet in the new view. the flow does not display the corresponding MIB in the Show MIB drop-down list. Workaround: 1. In this case. Go to LMS Portal.0 Table 3 Known Problems in HUM 1. instead it displays the following MIB files: • CISCO-ENHANCED-MEMPOOL-MIB (if you have selected HOST-RESOURCES-MIB) with an unselected RFC1213-MIB tree. Add a new view to the LMS Portal page. Enter the device name in the Device Name field. Workaround: Update the System Identity User in ACS with Super Admin privileges to run HUM tasks. To restart the UPMProcess. 4. 2.Known Problems in HUM 1. 3. This problem occurs when the Portal Engine does not load the required JavaScript methods. Refresh the LMS Portlal page once. This problem occurs when you: 1. CSCsl00432 UPMProcess is down. This will load all the required JavaScript methods. This occurs when the Histo-GraphIt portlet is added for the first time in a new view.

4. This happens when you try to Edit and Create templates in the same browser session. If you want to do multiple tasks at the same time. 6. The Available Instances dialog box appears. editing or copying a template. You will not be able to create a user-defined template. Go to template edit tab/page and click the Cancel button. Complete the Poller creation wizard. Select the Poller and click Edit. 2. Go to Template Management page. 2. CSCsk63597 Cannot add and edit templates in the same browser session. Create a Poller. Click Next. 3. Select a template and click either Edit or Copy.0 Table 3 Known Problems in HUM 1. Workaround: In a single browser session you must work only on one task at a time. The Search Input field in the Available Instances dialog box also displays the search text used during Poller creation. Workaround: Log out and log in again after creating the Poller.0 (continued) Bug ID Summary Explanation CSCsj66428 The search text and search results This problem occurs when you: of Create flow are displayed in the 1. The Search Results tab in the Device Selector displays the search results shown during Poller creation. This can be creating. The Select MIB Variables page appears.0 on Windows 6 OL-14945-01 . you must work on separate browser sessions. The Search Results tab in the Available Instances dialog box displays the search results shown during Poller creation. 4. 7. This problem happens occurs when you: 1. 3. The Search Results tab will not show the results shown during Poller creation. The Select MIB Variables page does not take you to the Template Management page. Search and select instances from the Available Instances dialog box. 6. Search and select devices from Device Selector. Release Notes for CiscoWorks Health and Utilization Monitor 1. 5. instead it takes you to the Select Devices and Templates page. Go to Poller Create or Edit flow and click Add User Defined Template.Known Problems in HUM 1. Edit flow. Click Next. Open Poller Management page in another tab/page. 5.

The message. Release Notes for CiscoWorks Health and Utilization Monitor 1. The date in the report appears in the following format: 9 27 15:09:38 JST 2007. used. ASA -> -> -> -297 -> -> ->. If the server is Solaris.0 (continued) Bug ID Summary Explanation CSCsk84417 This problem occurs when you: If the Japanese version of the Windows operating system is 1. the Date format will appear different in the reports launched in 2. CSCsk84417 The following message appears when data is not available for the HUM Interface portlets: ASA -> -> -> -297 -> -> -> This problem occurs when you go to the LMS Portal page and select HUM View.0 Table 3 Known Problems in HUM 1. instead of Sep 27 15:09:38 JST 2007 This occurs only in the Japanese version of the Windows operating system. Select a report name from any of the following report types: HUM. it displays: No Data Workaround: None. Workaround: None. – Quick Reports – Poller Reports – Custom Reports – Threshold Violation Reports 3. Click GO.0 on Windows OL-14945-01 7 . Go to the Reports Management page.Known Problems in HUM 1. The report is launched in a separate window. appears in the following HUM Interface portlets: • TOP-N Interface Utilization • TOP-N Interface Discards • TOP-N Interface Errors This happens only in the Japanese version of the Windows operating system and when data is not available for the portlet.

This will generate the report faster. Click Execute SQL Statement. If you select more than 3000 interfaces the Copy Quick Report job either takes a long time to complete or the job fails. Go to Reports > Report Management.0 (continued) Bug ID Summary Explanation CSCsk88927 Copy Quick Report job either takes a long time to complete or the job fails. which could cause this problem. The number of Poll Failures reported could be very high. Interface Utilization) by selecting the Add Full Report option.html. Workaround: Either: • Distribute the interfaces among two to three reports and generate the reports individually. Enter the Database Name as upm. Poll Failures reported are high. Enter the HUM database password. Install HUM with 5K LMS bundle in Windows Server. Release Notes for CiscoWorks Health and Utilization Monitor 1. 4. Create a Copy Quick Report (Interface Error Rate. 2. 5.Known Problems in HUM 1. Go to Poller > Poller Management. Or • CSCsk90255 Do not select the Add Full Report option if graphs are not required for all the interfaces.0 on Windows 8 OL-14945-01 . 3.0 Table 3 Known Problems in HUM 1. Cannot launch the Poller Manage. Enter username as dba. 2. However. Export the report to CSV and view the details for all the interfaces. Workaround: Clear all Poll Failures from the Poller Management page. Enter the SQL statement to run: truncate table Poller_Failures_Table.This problem occurs when you: ment page when the number of 1. This problem occurs when you: 1. 6. Poller Management page is not launched. you can launch other application pages. 2. Go to http://servername:1741/dbreader/dbreader. This will clear all Poll Failures. then: 1. If the Poller Management page is not launched.

Licensed. Release Notes for CiscoWorks Health and Utilization Monitor 1. Workaround: You can cross-check the license status for HUM from: LMS Portal > Common Services > Server > Admin > Licensing. The license status for HUM is displayed as Licensed.0 Table 3 Known Problems in HUM 1. Please retry after some time A similar problem occurs if you click the Interface Name link that contains apostrophe (‘) character in HUM reports. 2.Known Problems in HUM 1. Go to the Products Installed portlet. Workaround: None. Go to the LMS Portal page and select CS View. This problem occurs when you: 1. The Interface Report is not launched.0 on Windows OL-14945-01 9 .0 (continued) Bug ID Summary Explanation CSCsl00499 Cannot launch Interface Report if the interface name contains apostrophe (‘) character. 3. instead the following message is displayed: No data found. even though HUM is in Evaluation mode. Go to the LMS Portal and select HUM View. 2. CSCsj83907 Products Installed portlet displays This problem occurs when you: the HUM Evaluation version as 1. Click the interface name link that contains apostrophe (‘) character in any of the HUM portlets.

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