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Release Notes for CiscoWorks Health and

Utilization Monitor 1.0 on Windows
These Release Notes contain information about features in CiscoWorks Health and Utilization Monitor
(HUM) 1.0 and provide pointers to information on product documentation. They also give details about
the known and resolved problems in this release.
These release notes apply to HUM 1.0, running on a Windows platform and include:

Features

Product Documentation

Related Documentation

Known Problems in HUM 1.0

Obtaining Documentation, Obtaining Support, and Security Guidelines

Features
The features of HUM 1.0 are:

Measures network performance by monitoring device components such as memory, CPU, interface
ports for their Utilization and Availability levels.

System-defined MIB templates for user convenience
CiscoWorks HUM provides System-defined MIB templates that allow network administrators to
create Pollers easily. System-defined MIB templates provide most of the common network
parameters that you need to monitor a device that is connected to the network.

User-defined MIB templates
CiscoWorks HUM allows network administrators to create custom or user-defined MIB templates.
It is done by leveraging MIB variables from System-defined MIB templates or by grouping new MIB
variables.

Supports polling of additional SNMP data
CiscoWorks HUM allows network administrators to add any other Cisco MIB. This is apart from the
standard MIBs that are provided as part of the application to create pollers.

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© 2007 Cisco Systems, Inc. All rights reserved.

see the User Guide for CiscoWorks Health and Utilization Monitor 1. • Scalability Limits CiscoWorks HUM supports scalability of upto 1000 devices. • Top-N/Bottom-N reporting Provides Top-N/Bottom-N reporting on devices that have the highest or lowest utilization or availability values.Features • Flexible polling frequencies CiscoWorks HUM provides flexible polling frequencies or intervals ranging between 1 minute and 8 hours. For more details about the features in HUM 1. Release Notes for CiscoWorks Health and Utilization Monitor 1.0. CPU.0 on Windows 2 OL-14945-01 .0. These reports help the network administrator to analyze the utilization and availability of devices connected to the network. The polled information is displayed as reports. • Historical trending reports CiscoWorks HUM offers comprehensive reporting on the data collected by polling the device. • Alerts and notifications CiscoWorks HUM allows network administrators to set threshold values against the utilization and availability levels of device parameters such as memory. interface and so on. HUM notifies the network administrator through e-mails. If threshold values are violated.

com for any updates. Software Release 1. Software Release 1.com for any updates. • In the HUM Graphical User Interface.com/en/US/products/sw/c scowork/ps3996/tsd_products_support_series_ho me.com (PDF and HTML) Release Notes for CiscoWorks Health and Utilization Monitor on Windows.html Release Notes for CiscoWorks Health and Utilization Monitor 1. Related Documentation Note We sometimes update the printed and electronic documentation after original publication. Therefore. click Help for context-sensitive help. Therefore.com (PDF and HTML) Installation Guide for CiscoWorks Health and Utilization Monitor on Windows and Solaris. • On Cisco.com at this URL:http://www.0 • PDF on the product CD-ROM. Table 2 Document Title Related Documentation Available Formats User Guide for CiscoWorks Common Services 3. • On Cisco. • On Cisco.com (PDF and HTML) Context-sensitive Online help • In the CiscoWorks Home Page.0 • PDF on the product CD-ROM.0 on Windows OL-14945-01 3 . Software Release 1.0 • PDF on the product CD-ROM. you should also review the documentation on Cisco.cisco.com (PDF and HTML) User Guide for CiscoWorks Health and Utilization Monitor. Table 1 Product Documentation Document Title Available Formats Release Notes for CiscoWorks Health and Utilization Monitor on Solaris.1 HTML and PDF formats on Cisco.0 • PDF on the product CD-ROM. select HUM. Table 1 describes the product documentation that is available. Table 2 describes the additional documentation that is available. • On Cisco. Software Release 1. then click Help (extreme right corner of your browser window). you should also review the documentation on Cisco.Product Documentation Product Documentation Note We sometimes update the printed and electronic documentation after original publication.

Click Finish. 4. the Poller Create or Edit flow is not redirected back to the Poller Management page.0: Table 3 Known Problems in HUM 1. 6. device In this case. Click Finish.Known Problems in HUM 1. Select devices that are not reachable. Click OK to close the message. Go to Poller Management page. Click Create. Go to Poller Management page. Click OK to close the message. 2. 5. 3. 3. Enter a Poller Name. 4. The Poller Edit flow is not redirected to the Poller Management page. Release Notes for CiscoWorks Health and Utilization Monitor 1. Edit a Poller 1. 5. The Poller Create flow is not redirected to the Poller Management page. the following error message is displayed: This problem occurs when you do either of the following: Create a Poller 1. Click Edit.0 on Windows 4 OL-14945-01 . The following error message is displayed: No instances found in the device 6. Select an existing Poller.0 Bug ID Summary Explanation CSCsi91418 During either Poller Create or Poller Edit if any unreachable devices are selected from the Device Selection. 2. The Select Devices and Templates page appears. Workaround: Go to Poller > Poller Management.0 This section explains the known problems in HUM 1. Add Templates and select Poll All Instances checkbox. The following error message is displayed: No instances found in the device 7. No instances found in the The Select Devices and Templates page appears. Select devices that are not reachable. Workaround: Go to Poller > Poller Management.0 Known Problems in HUM 1. Unselect all the selected devices from the Device Selector pane.

To restart the UPMProcess. instead it displays the following MIB files: • CISCO-ENHANCED-MEMPOOL-MIB (if you have selected HOST-RESOURCES-MIB) with an unselected RFC1213-MIB tree. Workaround: Update the System Identity User in ACS with Super Admin privileges to run HUM tasks. Workaround: 1. CSCsj35878 If you edit or copy a template that you created using a newly loaded MIB.0 on Windows OL-14945-01 5 . Refresh the LMS Portlal page once. the JavaScript error will not be displayed. the flow does not display the corresponding MIB in the Show MIB drop-down list.0 (continued) Bug ID Summary Explanation CSCsj28439 A JavaScript error is displayed when the Histo-GraphIt portlet is added to a new view in the LMS Portal page. This problem occurs when the System Identity User in ACS mode does not have the required privileges to run HUM tasks. In this case. This will load all the required JavaScript methods.0 Table 3 Known Problems in HUM 1. Workaround: Create a new template. CSCsl00432 UPMProcess is down. This occurs when the Histo-GraphIt portlet is added for the first time in a new view. Release Notes for CiscoWorks Health and Utilization Monitor 1. 3. Add a new view to the LMS Portal page. This problem occurs when the Portal Engine does not load the required JavaScript methods.Known Problems in HUM 1. This problem occurs when you: 1. A JavaScript error is displayed. • RFC1213-MIB (if you have selected IF-MIB) with pre-selected RFC1213-MIB tree. 2. 2. it does not display the MIB file in the Show MIB drop-down list. If you edit or copy the template. go to command prompt and enter pdexec UPMProcess. Add the HUM Histo-GraphIt portlet to the new View. This problem occurs when you create a template using HOST-RESOURCES-MIB or IF-MIB. Add the Histo-GraphIt portlet in the new view. Enter the device name in the Device Name field. Go to LMS Portal. 4.

4. instead it takes you to the Select Devices and Templates page. CSCsk63597 Cannot add and edit templates in the same browser session. The Select MIB Variables page does not take you to the Template Management page. Select a template and click either Edit or Copy. If you want to do multiple tasks at the same time.0 on Windows 6 OL-14945-01 . 5. Create a Poller. This can be creating. 2. 7. 3. Click Next. 6. Workaround: In a single browser session you must work only on one task at a time. 2. editing or copying a template.0 (continued) Bug ID Summary Explanation CSCsj66428 The search text and search results This problem occurs when you: of Create flow are displayed in the 1. The Search Results tab will not show the results shown during Poller creation. 6. you must work on separate browser sessions. This happens when you try to Edit and Create templates in the same browser session. This problem happens occurs when you: 1. Search and select devices from Device Selector. The Search Results tab in the Available Instances dialog box displays the search results shown during Poller creation. Go to Template Management page. Workaround: Log out and log in again after creating the Poller. Click Next. 3. Go to Poller Create or Edit flow and click Add User Defined Template. The Search Input field in the Available Instances dialog box also displays the search text used during Poller creation. 5. Select the Poller and click Edit. Edit flow. Search and select instances from the Available Instances dialog box. Complete the Poller creation wizard.Known Problems in HUM 1. The Select MIB Variables page appears. Open Poller Management page in another tab/page. The Search Results tab in the Device Selector displays the search results shown during Poller creation. 4. Go to template edit tab/page and click the Cancel button. Release Notes for CiscoWorks Health and Utilization Monitor 1.0 Table 3 Known Problems in HUM 1. The Available Instances dialog box appears. You will not be able to create a user-defined template.

0 Table 3 Known Problems in HUM 1. it displays: No Data Workaround: None. Release Notes for CiscoWorks Health and Utilization Monitor 1. If the server is Solaris. instead of Sep 27 15:09:38 JST 2007 This occurs only in the Japanese version of the Windows operating system. Click GO.Known Problems in HUM 1. CSCsk84417 The following message appears when data is not available for the HUM Interface portlets: ASA -> -> -> -297 -> -> -> This problem occurs when you go to the LMS Portal page and select HUM View.0 (continued) Bug ID Summary Explanation CSCsk84417 This problem occurs when you: If the Japanese version of the Windows operating system is 1. appears in the following HUM Interface portlets: • TOP-N Interface Utilization • TOP-N Interface Discards • TOP-N Interface Errors This happens only in the Japanese version of the Windows operating system and when data is not available for the portlet. Go to the Reports Management page. Select a report name from any of the following report types: HUM. The message. Workaround: None. The date in the report appears in the following format: 9 27 15:09:38 JST 2007. the Date format will appear different in the reports launched in 2. – Quick Reports – Poller Reports – Custom Reports – Threshold Violation Reports 3.0 on Windows OL-14945-01 7 . ASA -> -> -> -297 -> -> ->. The report is launched in a separate window. used.

you can launch other application pages. Enter the HUM database password. Interface Utilization) by selecting the Add Full Report option. Go to Reports > Report Management. Enter the SQL statement to run: truncate table Poller_Failures_Table. 3. Click Execute SQL Statement. Enter the Database Name as upm. If you select more than 3000 interfaces the Copy Quick Report job either takes a long time to complete or the job fails. This will generate the report faster. 2. However. then: 1. Enter username as dba.0 Table 3 Known Problems in HUM 1. 5. Install HUM with 5K LMS bundle in Windows Server. 2.This problem occurs when you: ment page when the number of 1. This problem occurs when you: 1.Known Problems in HUM 1. Cannot launch the Poller Manage. This will clear all Poll Failures. Go to Poller > Poller Management. which could cause this problem. Or • CSCsk90255 Do not select the Add Full Report option if graphs are not required for all the interfaces. Poller Management page is not launched. Poll Failures reported are high. 6. Go to http://servername:1741/dbreader/dbreader.0 on Windows 8 OL-14945-01 . Create a Copy Quick Report (Interface Error Rate.0 (continued) Bug ID Summary Explanation CSCsk88927 Copy Quick Report job either takes a long time to complete or the job fails.html. Release Notes for CiscoWorks Health and Utilization Monitor 1. The number of Poll Failures reported could be very high. 4. If the Poller Management page is not launched. 2. Workaround: Either: • Distribute the interfaces among two to three reports and generate the reports individually. Workaround: Clear all Poll Failures from the Poller Management page. Export the report to CSV and view the details for all the interfaces.

Workaround: You can cross-check the license status for HUM from: LMS Portal > Common Services > Server > Admin > Licensing. 2.Known Problems in HUM 1.0 Table 3 Known Problems in HUM 1. Licensed. This problem occurs when you: 1. Click the interface name link that contains apostrophe (‘) character in any of the HUM portlets. Workaround: None. Please retry after some time A similar problem occurs if you click the Interface Name link that contains apostrophe (‘) character in HUM reports. Release Notes for CiscoWorks Health and Utilization Monitor 1. Go to the LMS Portal and select HUM View. The license status for HUM is displayed as Licensed.0 (continued) Bug ID Summary Explanation CSCsl00499 Cannot launch Interface Report if the interface name contains apostrophe (‘) character. instead the following message is displayed: No data found. The Interface Report is not launched. even though HUM is in Evaluation mode.0 on Windows OL-14945-01 9 . 2. Go to the LMS Portal page and select CS View. 3. Go to the Products Installed portlet. CSCsj83907 Products Installed portlet displays This problem occurs when you: the HUM Evaluation version as 1.

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