You are on page 1of 10

Release Notes for CiscoWorks Health and

Utilization Monitor 1.0 on Windows
These Release Notes contain information about features in CiscoWorks Health and Utilization Monitor
(HUM) 1.0 and provide pointers to information on product documentation. They also give details about
the known and resolved problems in this release.
These release notes apply to HUM 1.0, running on a Windows platform and include:

Features

Product Documentation

Related Documentation

Known Problems in HUM 1.0

Obtaining Documentation, Obtaining Support, and Security Guidelines

Features
The features of HUM 1.0 are:

Measures network performance by monitoring device components such as memory, CPU, interface
ports for their Utilization and Availability levels.

System-defined MIB templates for user convenience
CiscoWorks HUM provides System-defined MIB templates that allow network administrators to
create Pollers easily. System-defined MIB templates provide most of the common network
parameters that you need to monitor a device that is connected to the network.

User-defined MIB templates
CiscoWorks HUM allows network administrators to create custom or user-defined MIB templates.
It is done by leveraging MIB variables from System-defined MIB templates or by grouping new MIB
variables.

Supports polling of additional SNMP data
CiscoWorks HUM allows network administrators to add any other Cisco MIB. This is apart from the
standard MIBs that are provided as part of the application to create pollers.

Americas Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

© 2007 Cisco Systems, Inc. All rights reserved.

The polled information is displayed as reports. • Scalability Limits CiscoWorks HUM supports scalability of upto 1000 devices. Release Notes for CiscoWorks Health and Utilization Monitor 1.0. These reports help the network administrator to analyze the utilization and availability of devices connected to the network.0 on Windows 2 OL-14945-01 . • Alerts and notifications CiscoWorks HUM allows network administrators to set threshold values against the utilization and availability levels of device parameters such as memory. HUM notifies the network administrator through e-mails. interface and so on. • Historical trending reports CiscoWorks HUM offers comprehensive reporting on the data collected by polling the device. • Top-N/Bottom-N reporting Provides Top-N/Bottom-N reporting on devices that have the highest or lowest utilization or availability values. CPU. For more details about the features in HUM 1. If threshold values are violated. see the User Guide for CiscoWorks Health and Utilization Monitor 1.Features • Flexible polling frequencies CiscoWorks HUM provides flexible polling frequencies or intervals ranging between 1 minute and 8 hours.0.

cisco. • On Cisco. Table 1 Product Documentation Document Title Available Formats Release Notes for CiscoWorks Health and Utilization Monitor on Solaris.com for any updates. you should also review the documentation on Cisco. then click Help (extreme right corner of your browser window).com (PDF and HTML) Release Notes for CiscoWorks Health and Utilization Monitor on Windows. • On Cisco.html Release Notes for CiscoWorks Health and Utilization Monitor 1.com (PDF and HTML) User Guide for CiscoWorks Health and Utilization Monitor. Table 1 describes the product documentation that is available.0 • PDF on the product CD-ROM.com for any updates. Software Release 1.0 • PDF on the product CD-ROM.0 • PDF on the product CD-ROM. Software Release 1. • On Cisco. Table 2 Document Title Related Documentation Available Formats User Guide for CiscoWorks Common Services 3.1 HTML and PDF formats on Cisco. you should also review the documentation on Cisco. click Help for context-sensitive help. Therefore.Product Documentation Product Documentation Note We sometimes update the printed and electronic documentation after original publication. Software Release 1. • On Cisco. • In the HUM Graphical User Interface.com/en/US/products/sw/c scowork/ps3996/tsd_products_support_series_ho me.0 on Windows OL-14945-01 3 . select HUM.com (PDF and HTML) Context-sensitive Online help • In the CiscoWorks Home Page. Table 2 describes the additional documentation that is available. Related Documentation Note We sometimes update the printed and electronic documentation after original publication.com (PDF and HTML) Installation Guide for CiscoWorks Health and Utilization Monitor on Windows and Solaris. Software Release 1. Therefore.0 • PDF on the product CD-ROM.com at this URL:http://www.

The following error message is displayed: No instances found in the device 6. Click Edit. Unselect all the selected devices from the Device Selector pane. Click OK to close the message. Edit a Poller 1. Workaround: Go to Poller > Poller Management. 4. Click Create. 5.Known Problems in HUM 1.0: Table 3 Known Problems in HUM 1. Click Finish. Select devices that are not reachable. 4.0 Known Problems in HUM 1. 3. Workaround: Go to Poller > Poller Management. 2. The following error message is displayed: No instances found in the device 7. Go to Poller Management page. the following error message is displayed: This problem occurs when you do either of the following: Create a Poller 1. Enter a Poller Name. Select devices that are not reachable. Click Finish. The Select Devices and Templates page appears. Release Notes for CiscoWorks Health and Utilization Monitor 1. 5. the Poller Create or Edit flow is not redirected back to the Poller Management page.0 This section explains the known problems in HUM 1. The Poller Create flow is not redirected to the Poller Management page. device In this case.0 on Windows 4 OL-14945-01 . Click OK to close the message. The Poller Edit flow is not redirected to the Poller Management page. Select an existing Poller. Add Templates and select Poll All Instances checkbox. 2. 6. No instances found in the The Select Devices and Templates page appears. 3.0 Bug ID Summary Explanation CSCsi91418 During either Poller Create or Poller Edit if any unreachable devices are selected from the Device Selection. Go to Poller Management page.

Known Problems in HUM 1. • RFC1213-MIB (if you have selected IF-MIB) with pre-selected RFC1213-MIB tree. To restart the UPMProcess. Add a new view to the LMS Portal page. This will load all the required JavaScript methods.0 on Windows OL-14945-01 5 . the JavaScript error will not be displayed.0 Table 3 Known Problems in HUM 1. This problem occurs when you create a template using HOST-RESOURCES-MIB or IF-MIB. Add the Histo-GraphIt portlet in the new view. Add the HUM Histo-GraphIt portlet to the new View. it does not display the MIB file in the Show MIB drop-down list. 4. Release Notes for CiscoWorks Health and Utilization Monitor 1. This problem occurs when the System Identity User in ACS mode does not have the required privileges to run HUM tasks. 3. 2. go to command prompt and enter pdexec UPMProcess. CSCsl00432 UPMProcess is down. Enter the device name in the Device Name field.0 (continued) Bug ID Summary Explanation CSCsj28439 A JavaScript error is displayed when the Histo-GraphIt portlet is added to a new view in the LMS Portal page. Workaround: 1. In this case. Workaround: Update the System Identity User in ACS with Super Admin privileges to run HUM tasks. If you edit or copy the template. This problem occurs when you: 1. Refresh the LMS Portlal page once. the flow does not display the corresponding MIB in the Show MIB drop-down list. This problem occurs when the Portal Engine does not load the required JavaScript methods. 2. Workaround: Create a new template. instead it displays the following MIB files: • CISCO-ENHANCED-MEMPOOL-MIB (if you have selected HOST-RESOURCES-MIB) with an unselected RFC1213-MIB tree. CSCsj35878 If you edit or copy a template that you created using a newly loaded MIB. A JavaScript error is displayed. This occurs when the Histo-GraphIt portlet is added for the first time in a new view. Go to LMS Portal.

Click Next. Select the Poller and click Edit. editing or copying a template. 4. This can be creating. If you want to do multiple tasks at the same time. Click Next. 6. 6. 2. Create a Poller. 7. The Search Results tab in the Available Instances dialog box displays the search results shown during Poller creation. Search and select devices from Device Selector. 5. Go to Poller Create or Edit flow and click Add User Defined Template. This happens when you try to Edit and Create templates in the same browser session. This problem happens occurs when you: 1. The Available Instances dialog box appears.0 Table 3 Known Problems in HUM 1. The Select MIB Variables page does not take you to the Template Management page.0 on Windows 6 OL-14945-01 . Complete the Poller creation wizard. you must work on separate browser sessions. 5. 3. Workaround: In a single browser session you must work only on one task at a time. Edit flow. Go to Template Management page. CSCsk63597 Cannot add and edit templates in the same browser session. Select a template and click either Edit or Copy. You will not be able to create a user-defined template. Release Notes for CiscoWorks Health and Utilization Monitor 1. The Search Results tab in the Device Selector displays the search results shown during Poller creation. 2. The Search Input field in the Available Instances dialog box also displays the search text used during Poller creation. 4. Workaround: Log out and log in again after creating the Poller. instead it takes you to the Select Devices and Templates page. Search and select instances from the Available Instances dialog box. 3. Go to template edit tab/page and click the Cancel button. Open Poller Management page in another tab/page.Known Problems in HUM 1.0 (continued) Bug ID Summary Explanation CSCsj66428 The search text and search results This problem occurs when you: of Create flow are displayed in the 1. The Search Results tab will not show the results shown during Poller creation. The Select MIB Variables page appears.

If the server is Solaris.0 (continued) Bug ID Summary Explanation CSCsk84417 This problem occurs when you: If the Japanese version of the Windows operating system is 1. CSCsk84417 The following message appears when data is not available for the HUM Interface portlets: ASA -> -> -> -297 -> -> -> This problem occurs when you go to the LMS Portal page and select HUM View. The message. The date in the report appears in the following format: 9 27 15:09:38 JST 2007. – Quick Reports – Poller Reports – Custom Reports – Threshold Violation Reports 3.0 Table 3 Known Problems in HUM 1. The report is launched in a separate window. ASA -> -> -> -297 -> -> ->.0 on Windows OL-14945-01 7 . appears in the following HUM Interface portlets: • TOP-N Interface Utilization • TOP-N Interface Discards • TOP-N Interface Errors This happens only in the Japanese version of the Windows operating system and when data is not available for the portlet. the Date format will appear different in the reports launched in 2.Known Problems in HUM 1. Go to the Reports Management page. instead of Sep 27 15:09:38 JST 2007 This occurs only in the Japanese version of the Windows operating system. it displays: No Data Workaround: None. Click GO. Select a report name from any of the following report types: HUM. Workaround: None. used. Release Notes for CiscoWorks Health and Utilization Monitor 1.

you can launch other application pages. Workaround: Either: • Distribute the interfaces among two to three reports and generate the reports individually. then: 1. 2. 3. Workaround: Clear all Poll Failures from the Poller Management page. Install HUM with 5K LMS bundle in Windows Server. If the Poller Management page is not launched. Go to Poller > Poller Management. Create a Copy Quick Report (Interface Error Rate. Go to http://servername:1741/dbreader/dbreader. The number of Poll Failures reported could be very high. Export the report to CSV and view the details for all the interfaces. Enter the SQL statement to run: truncate table Poller_Failures_Table. Poller Management page is not launched.0 on Windows 8 OL-14945-01 . Enter the HUM database password. This will generate the report faster. Release Notes for CiscoWorks Health and Utilization Monitor 1. Go to Reports > Report Management. Cannot launch the Poller Manage. If you select more than 3000 interfaces the Copy Quick Report job either takes a long time to complete or the job fails. Click Execute SQL Statement. Enter the Database Name as upm.0 Table 3 Known Problems in HUM 1. However. 2. 2. Poll Failures reported are high. Enter username as dba. This will clear all Poll Failures.html. 4. which could cause this problem. 5. 6. Or • CSCsk90255 Do not select the Add Full Report option if graphs are not required for all the interfaces.This problem occurs when you: ment page when the number of 1. Interface Utilization) by selecting the Add Full Report option.Known Problems in HUM 1.0 (continued) Bug ID Summary Explanation CSCsk88927 Copy Quick Report job either takes a long time to complete or the job fails. This problem occurs when you: 1.

2. instead the following message is displayed: No data found. Go to the LMS Portal page and select CS View. Click the interface name link that contains apostrophe (‘) character in any of the HUM portlets. The license status for HUM is displayed as Licensed. Release Notes for CiscoWorks Health and Utilization Monitor 1. CSCsj83907 Products Installed portlet displays This problem occurs when you: the HUM Evaluation version as 1. Please retry after some time A similar problem occurs if you click the Interface Name link that contains apostrophe (‘) character in HUM reports.0 Table 3 Known Problems in HUM 1.Known Problems in HUM 1. Workaround: You can cross-check the license status for HUM from: LMS Portal > Common Services > Server > Admin > Licensing. even though HUM is in Evaluation mode. Go to the LMS Portal and select HUM View. Licensed. The Interface Report is not launched. 3. Workaround: None.0 (continued) Bug ID Summary Explanation CSCsl00499 Cannot launch Interface Report if the interface name contains apostrophe (‘) character.0 on Windows OL-14945-01 9 . 2. This problem occurs when you: 1. Go to the Products Installed portlet.

Inc. and Learn is a service mark of Cisco Systems. Inc. iQ Expertise. CCDP. The Fastest Way to Increase Your Internet Quotient. Live. the Cisco logo. and Welcome to the Human Network are trademarks of Cisco Systems. Enterprise/Solver. Follow Me Browsing. EtherSwitch. security guidelines.Obtaining Documentation. StackWise.0 on Windows 10 OL-14945-01 . CCIE.cisco. and Access Registrar. and/or its affiliates in the United States and certain other countries. CCNP. MeetingPlace. the iQ logo. The use of the word partner does not imply a partnership relationship between Cisco and any other company. Obtaining Support. Any examples. iQuick Study. CCIP. and Security Guidelines Obtaining Documentation. GigaDrive. © 2007 Cisco Systems. CCVP. Cisco Systems Capital. Networkers. ProConnect. CCDA. Inc. IOS. at: http://www. and Security Guidelines For information on obtaining documentation. Linksys. Cisco Systems. Network Registrar. FormShare. SMARTnet. Cisco Press. Inc. which also lists all new and revised Cisco technical documentation. Cisco IOS. All rights reserved. Networking Academy. Play.html This document is to be used in conjunction with the documents listed in the Related Documentation section... LightStream. CCSP. and TransPath are registered trademarks of Cisco Systems. HomeLink. and also recommended aliases and general Cisco documents. MGX. Cisco. Changing the Way We Work. see the monthly What’s New in Cisco Product Documentation. CCNA. Aironet. Internet Quotient. EtherChannel. Obtaining Support. and figures included in the document are shown for illustrative purposes only. command display output. All other trademarks mentioned in this document or Website are the property of their respective owners. the Cisco Certified Internetwork Expert logo. (0711R) Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. IP/TV.com/en/US/docs/general/whatsnew/whatsnew. Any use of actual IP addresses in illustrative content is unintentional and coincidental. obtaining support. providing documentation feedback. Fast Step. Release Notes for CiscoWorks Health and Utilization Monitor 1. Cisco Unity. Catalyst. the Cisco Systems logo. iQ Net Readiness Scorecard. iPhone. PIX. EtherFast. ScriptShare.