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OVERVIEW

MITEL

Applications Suite
Business Communications Made Simple
Uncovering new sales opportunities in a highly competitive
market requires a communications strategy. Knowing when,
where, and how the customer wants to communicate is key to
business success. The Mitel® Applications Suite (MAS) is a robust
communications solution that unifies business critical applications
on an easy-to-use, cost-effective platform. MAS simplifies and
streamlines administration, and reduces total cost of ownership,
while generating operational efficiencies.
Single Server, Multiple Applications
The Mitel Applications Suite consolidates a comprehensive set of
business applications onto a single server footprint with common
installation, commissioning, and administration tools. MAS delivers
capabilities such as unified messaging, speech-enabled auto-attendant,
mobility, teleworking, sophisticated audio, video, and web conferencing,
informal contact center functionality, and business reporting.

Mitel Audio & Web Conferencing (AWC)
Improve productivity and information sharing across multiple sites with
an intuitive way to set up highly interactive meetings and presentations,
whether scheduled or unscheduled. Meetings can easily be recorded and
saved for later viewing. An Internet-connected computer and a web
browser are all that is required.

Mitel Customer Service Manager (CSM)
Increase the quality of your customer service with informal contact center
functionality, including agent call performance and activity reporting, as
well as agent productivity tools, such as screen pop and PIM integration.
CSM improves agent and supervisor productivity with call management,
call monitoring, and agent status / call control. CSM can also provide
integration to call recording equipment to augment the Mitel Reporter
modules with high-quality call monitoring to ensure customer service
goals are met.

and potentially decreasing telephony costs by reducing the number of trunks required to support incoming calls. internal calls for teleworkers are free. ™ Mitel NuPoint Unified Messaging (UM) From basic voice mail to advanced unified messaging. 2 MITEL OVERVIEW Provide employees with a single phone number and single voice mail box to be reached at. The Mitel Speech Auto-Attendant delivers return on investment by decreasing hold times. . As part of MAS. from one interface. Best of all. Employees can easily access and manage preferences via the mobile client. including MCD telephony services. text. Establish secure workspaces with comprehensive threat protection. and retrieving voice. email. and identifies opportunities for improvement and cost savings. and privacy. User templates simplify the addition of new users and applications. storing. MBG securely enables remote employees to work and collaborate productively by having a complete in-office unified communications experience without being physically in the office. enable employees to maintain a constant connection by relaying. Business Dashboard also enables reporting on direct marketing campaigns. Management is via a web browser that can be accessed from anywhere. while administrators are provided extensive communication reporting. freeing up administrative staff to do more productive tasks. Employees retain all of the features and functionality that they enjoy at the office by using a Mitel IP Phone or a softphone.1330_7656-MAS_Overview_newlook_Layout 1 1/6/11 1:27 PM Page 2 Mitel Speech Auto-Attendant Provide customers with quick access to company resources. Mitel Border Gateway (MBG) Extend the corporate voice and data network with the Mitel Border Gateway (MBG) to virtually any location via a broadband connection. strict access control. Mitel Unified Communicator® (UC) Mobile Mitel Business Dashboard Optimize both employee and system resources with the delivery of real-time and historical reporting on everything happening within your Mitel communications system. and fax messages from one synchronized message store using the device that suits them best. Simplified Administration MAS consolidates system administration functions of each individual application into a single management console. monitors employee performance.

Freedom to Choose MAS integrates with the Mitel Communications Director (MCD). as well as productivity improvements and resource efficiencies in data center management and risk mitigation for business continuity and disaster recovery plans. manage their telephone pass codes. set their greetings.0 or 4. These seamless MAS integrations deliver advanced IP and hybrid communications capabilities tailored to your growing business. APPLICATIONS SUITE 3 . acting as the firewall or Internet gateway for voice communication traffic. Teleworker Solution and SIP Trunk Proxy are supported in this configuration only. Virtual MAS delivers capital cost savings associated with the reduction in server hardware and real estate.1 to enable businesses to consolidate Mitel’s leading unified communications applications in the data center. secured from the public Internet by an existing business firewall. as software pre-installed on a compact PC server. or as a virtual appliance. The server hardware must be equipped with two Ethernet interfaces – one to connect to the external public Internet and one to connect to the internal LAN. Technical Specifications Server Configuration Modes: LAN (server-only): In this mode. Virtual Mitel Applications Suite (Virtual MAS) leverages VMware VSphere 4. employees with Mitel Unified Communicator (UC) Advanced can launch the MAS End User Portal or MAS applications directly within UC Advanced. Network edge (server-gateway): In this mode. Virtual MAS MAS is supported as a virtual appliance within the VMware® vSphere™ environment for MCD. the Mitel 5000 Communications Platform (CP). Employees working remotely can now access the user portal securely from any web browser in the world without the need for a VPN connection. the MAS server resides parallel to the business firewall and has direct public Internet connectivity. the MAS server is located within the corporate local area network (LAN).1330_7656-MAS_Overview_newlook_Layout 1 1/6/11 1:27 PM Page 3 OVERVIEW My Unified Communications Portal Employees can readily access all their communication profile settings. This deployment configuration can be complimented with MBG to enable MAS web-based services to be accessed from the public Internet. and the Inter-Tel® Axxess PBX communications systems. operational savings related to the reduction in power and server provisioning costs. access their voice mail. For even greater convenience. MAS can be deployed as software on an industry standard server. ® Range of Deployment Options Mitel offers customers the deployment option of their choice. and update their UC Mobile schedule from one integrated browser interface.

All Rights Reserved.1 Business Dashboard Release 5.2 CSM Release 5. HX Controller Release 3. Latin American Spanish Hardware Requirements CPU Applies to software distribution only. believed by Mitel to be accurate as of the date of its publication. The information furnished in this document. GD 1330_7656 PN 51016234RC-EN . Mitel Networks Corporation.mitel.1 www.2.9 UC Mobile Release 2.2 MCD Release 4. visit our website at www. is subject to change without notice. 4. with hyper-threading enabled VMware vSphere Client installed on a Microsoft® Windows® workstation.0. Software Requirements Web Browser Internet Explorer® release 7.mitel.2 AWC Release 3. 4. All other products and services are the registered trademarks of their respective holders. Hard Drive 250 GB RAM 4 GB NIC Single NIC in LAN mode (server only) or dual NIC when deployed in network edge (server-gateway) Monitor Minimum resolution of 800 × 600 pixels Virtual MAS Intel®-based server with a minimum Xeon® 55xx Series at 2Ghz or better (supporting Core i7 / Intel Nehalem architecture).1 SP2.S. M MITEL (design) is a registered trademark of Mitel Networks Corporation. © Copyright 2011. 4. EMEA CALA Asia Pacific Tel: +1(613) 592-2122 Fax: +1(613) 592-4784 Tel: +1(480) 961-9000 Fax: +1(480) 961-1370 Tel: +44(0)1291-430000 Fax: +44(0)1291-430400 Tel: +1(613) 592-2122 Fax: +1(613) 592-7825 Tel: +61(0) 2 9023 9500 Fax: +61(0) 2 9023 9501 For more information on our worldwide office locations.2 Speech Auto-Attendant Release 4. consult your Mitel representative.1.1 Supported Mitel Platforms MAS 2.0 Inter-Tel Axxess Release 11 Supported Mitel Applications MAS 2. 4.1330_7656-MAS_Overview_newlook_Layout 1 1/6/11 1:27 PM Page ii Languages Supported US English.2 5000 CP.1 SP1.2 Mitel Standard Linux (MSL) Release 9.0 or higher Virtual MAS VMware ESX® / ESXi™ release 4.com/offices THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. Refer to the VMware website for detailed installation procedures and additional documentation. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. UK English.2 NuPoint UM Release 4.1.0 SP3. For minimum hardware requirements. French Canadian. 4. 4. European French. Dutch.1 MBG Release 6.com Global Headquarters U. 3.