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Investigatorsindia.

com
MALYALA VENKATA RAGHURAM
AP BAR E. No. 1829 Res. Ph No. Cell / Mobitel Email ID Office Personal
919866557853 919989907005 Info@investigatorsi ndia.com raghuram_malyala@ho tmail.com

Education Bachelor of Commerce from Andhra University, Visakhapatnam in June 1992 Bachelor of Law from Andhra University, Visakhapatnam in June 2003 Post Graduate Diploma in Industrial Relations and Personal Management. Professional Membership Advocate in Bar Council of State of Andhra Pradesh, Hyderabad. Member in Visakhapatnam Bar Association ,Visakhapatnam. Council for M/s Oriental Insurance Company Limited, Hyderabad. Council for M/s The New India Assurance Co.Ltd, Hyderabad. Council for State Bank of Hyderabad, Housing Loans Division, Hyderabad Director M/s Investigators India.Com Experience Summary Over 9 plus years of experience in various administrative areas like Liaisoning, Recruitment, HR, Industrial Relations and Personnel Management, I took up Insurance Advocacy as my Profession. I used to advice the insurance companies in settlement of PA(Personal Accident), MACT(Motor Accident Tribunal), Medi-Claims(Medical Claims),Theft related to Motor,Marine ,Fire and Misc Policies with resourceful evidences. Pleases visit my web site investigators india.com.

CAREER PROFILE OCT 2004– JAN 07 Title
Investigatorsindia.com

Founder & Executive investigatorsindia.com Oct/2004 - Till Date

Director

of

Period

Responsibilities

• • •

Empanel the company in various Insurance companies and Banks Manage business operations. To lead and support and team which provides documental evidences to suggest the insurance companies to repudiate claims, ensuring maximum availability. Be responsible for ensuring the exclusion and conditions of the policies Undertake interim and annual assessment interviews. Establish service standards and procedures to sustain agreed service levels Interface directly with various support areas, vendor fault tracking, and working with IP service providers. Monitoring Lease line status and follow-up with Service Provider. Configuring Leased Lines using OSPF and RIP protocols. Configuring and managing VLANs.

• • • •

• • •

The Project

Hardware

The IT Infrastructure at Secretariat includes Andhra Pradesh Secretariat Campus Area Network (APSCAN) and Server Farm of 50 IBM/Dell/HP Servers with different applications like Lotus Domino Server for mailing and messaging, Domino Doc, CA EMS etc. APSCAN is one of the largest Campus Area Networks designed to connect 5000 nodes. Cisco 6509 switches (2 No) are the core switches. The distribution switches are Cisco 4507R (17 Nos. at each block) and the access is on catalyst 2950 switches. The distribution switches are connected on a backbone of 10Gbps. The access connectivity is on 1GB. The Network and Server monitoring is done at Secretariat Network Unit using CA NSM. The Complete Server Monitoring, URL Filtering, Asset Management, Service Desk are implemented using CA EMS. IDRBT – INFINET- Indian Financial network is a state of art technology connecting 19 Regional Offices and 38 RBI locations all over India. This constitutes the backbone connecting all the banks and financial institutions over 93 number leased lines Cisco 2900/4500/6500 Series Switches Cisco 2600/7200/7500 Series Router Tools: Cisco ACS, CA NSM 3.1, CA eTrust NIDS Cisco ACS, CA NSM 3.1, CA eTrust NIDS Hyderabad, India.

Tools Work Location

MAR 05 – OCT 05 Title Period Position Client

CMC LTD

Service Desk and Enterprise Management Solutions March 2005 – October 2005 Process Owner CMC Hyderabad, AP Secretariat, Hyderabad

Responsibilities

• • • • • •

Implementation of CA SPSD. Configuring Auto-assignments, time shifts, data partitions Configuring SLA Levels depending as per the customers’ contract. Configuring Escalation matrix. Taking the responsibility and ownership of the entire process. Implementation of CA EMS which includes CA Network and system management tools, Asset management, Software Delivery Option, Remote Control Option, Network Performance Option and Service Level Management Option.

The Project

CA SPSD is an ITIL Complaint Service desk. Since CMC being a service Organization, we receive complaint service calls from our customers. Earlier the Call Dispatch in CMC Hyderabad was implemented on MS Access. The complaint calls were registered here and then dispatched manually to the respective support engineers. This process was tedious and also this resulted sometimes in lapse, miscommunications and finally delays in attending the complaint calls. So CA Service Desk which is ITIL Complaint is implemented in CMC Office. Customers register complaint calls from the web portal and the Service desk takes care of the autoassignment, escalation etc. HP Server with Win2K3 and MS SQL 2K CA Unicenter SPSD, CA EMS Hyderabad, India.

Hardware Tools Work Location

APRIL 04- APRIL 05 Title Period Position Client Responsibilities

CMC LTD

Presales and Technical Support in Networking Group APRIL 04- APRIL 05 Technical Support Executive CMC Vizag • Provide IT consulting and Network solutions and proposals to various customers. • Work Profile includes recommending Infrastructure Design Models for the Customer Business Teams to achieve their goals. It includes gathering the business requirements and work with the customer and Infrastructure teams and arrive at a model, co-ordinate with Service providers and other vendors to get pricing, prepare total budget for the project, • LAN and WAN proposals • Provided Campus LAN solutions for very important Customers like NSTL, JNTU, AU, SBC etc. • Server proposals • Collection and follow-up of outstanding • Finding Business prospects, proactively meeting Customers, bring good leads from customers. • Active participation in tenders. • Providing Technical Training to Business development Team

The Project

Hardware

As TSG to Vizag office and BD support provided solutions for Server Configurations (Both high-end and mid-range servers) LAN proposals to many Navy customers, Ship Building Center, DRDO, VSP, HPCL, NSTL and AU. This includes fiber connectivity between the units and also the UTP horizontal cabling within the buildings, Wireless solutions and NMS. The design solution includes the equipment with specifications and also the budgetary proposal. My BD support to CMC Vizag involved active participation in the tenders, proactively meeting customers, bringing good leads from customers, providing immediate solutions and proposals to the customers’ requirements and thereby bringing new prospects. I introduced new customers like CE, HPCL MIS, VPT, and Dock Labor Board. LAN and WAN Designing Cisco/Dlink/3 COM/Entrasys Switches and Routers All Series. RAD/D link/Attrie Modems Visakhapatnam, India.

Work Location

Nov 03- APR 04 Title Period Position Client Responsibilities

CMC LTD

Metropolitan Area Network Nov 03- APR 04 Team Leader Eastern Naval Command • Study of all the 54 units, their existing LAN infrastructure, applications used, bandwidth requirements, bottlenecks to traffic flow. • Design and implementation of LAN at each unit. • Design & Implementation of VLANs at head Quarter. • Inter VLAN connectivity. • Installation of switches and routers. • Configuring D View and providing training to the client. • Implementation of STP on Cisco Switches. • Coordinating the Optical Fiber Team. • Providing Training on Metropolitan Area Network • Preparing the documentation for whole Network • Responsible for overseeing the Quality procedures related to the project. ENC is a defence client requiring more security and fast backbone network. The Eastern Naval Command head Quarters is placed in Visakahpatnam. The MAN Network provided connectivity to 54 Navy units spread across the city. The nearby units were connected on SMF Fiber and the farther units were connected over Leased lines with ISDN backups. This project involved installation of L3/L2 Switches and implementing VLANs. Cisco 4500/3550/2950 & D-link 3324 Sri Layer 3 Switches Cisco 3600/2600 Routers Visakhapatnam, India.

The Project

Hardware

Work Location

APR 03 – NOV 03 Title Period Position Client Responsibilities

CMC LTD

SAIL NET APR 03 – NOV 03 Team Leader Steel Authority of India Limited, AP
• • • • • • • Coordination and end-to-end project management in AP. Installation and Configuration of 2600/3600 Routers. Design and Implementation of OSPF Areas. Implementation of Static Routes between Branches Configuring ISDN dialer interfaces as backups for leased lines. Monitoring of leased lines Regular follow-ups with service providers

The Project

SAIL has automated their process of Steel Stock at the Business Sales Offices and Business trade Offices. For this purpose CMC implemented a WAN providing connectivity between their BSO & BTSO to their Head Offices all over India. Cisco 3600/1700 Series Routers; Cisco 2550 Switches Visakhapatnam, India.
CMC LTD

Hardware Work Location APR 02 – APR 03 Title Period Position Client Responsibilities

Campus LAN APR 02 – APR 03 Team Leader Andhra University, Visakhapatnam • Study and Design of Campus Area Network. • End to End project management. • Installation & Configuration of Cisco 3600/1700 Series Routers for Internet and Library. • Installation and Configuration of Cisco Switches. • Configuration of RAS.

The Project

Andhra University Campus LAN consists of total Fiber connectivity between eight zones, which constitutes of 36 Departments. The core switch Cisco 4507R was placed in the Computer Center and 72 Cisco 2900 series were used for Distribution. The VC and other important professors were connected over RAS. Cisco 3600/1700 Series Routers Cisco 4500/3550/2900 Switches Visakhapatnam, India.
CMC LTD

Hardware Work Location APR 01 – APR 02 Title Period Position Client Responsibilities

BOI Multi Branch Banking MBB APR 01 – APR 02 Team Leader Bank Of India, AP • End to End project coordination in AP • Installation & Configuration of Cisco 3600/1700 Series Routers • Configuration of Chanalized E1 and 64 KBPS Lines. • Design and Implementation of OSPF Areas, Stub Areas • Implementation of Static Routes between Branches • Configuring ISDN dialer interfaces as backups for leased lines. • Responsible for overseeing the Quality procedures related to the project. • Monitoring of leased lines. • Regular follow-ups with service providers • FM support The Bank of India MBB is a WAN based Intranet connectivity of all their branches to their Zonal Offices in India. The total connectivity was for 276 branches in India. The entire equipment used in this project was Cisco. The Zonal Offices were connected to IDRBT.

The Project

Hardware Work Location APR 00 – APR 01 Title Period Position Client Responsibilities

Cisco 3600/1700 Series Routers Cisco 2900 Switches Tools: Cisco Works 2000 Hyderabad, India.
CMC LTD

Central Bank of India APR 00 – APR 01 Team Leader Central Bank Of India, Visakhapatnam • • • • • • Installation & Configuration of Cisco 1700 Series Routers in AP. Design and Implementation of RIP protocols. Implementation of Static Routes between Branches Monitoring of leased lines Regular follow-ups with service providers Configuration of VIX cards with FXS ports.

The Project Hardware Work Location APR 99 – APR 00 Title Period Position Client

Central Bank WAN constitutes of 150 branches all over India, connected over 64 KBPS lines. Cisco 1700 Series Routers RAD Modems

Hyderabad, India.
CMC LTD

DOTSOFT APR 99 – APR 00 Team Member Department of Telecom, Visakhapatnam

Responsibilities

• • • • • •

Transferring of existing data from old WINIX servers to latest SCO Servers Designing and implementation of IP schemes Installation of HP LC 2000/Compaq 1600 Servers Installation of Cisco 1700 Routers Installation of RAD modems. Installation of desktops and network printers

The Project

DOTSOFT is Department of Telecom District WAN Based Intranet Project connecting all the exchanges and commercial centers with their head quarter server. As part of this project department of telecom developed their own software for billing, exchange maintenance, problem logging and for customer complaints. Implementation part of this DOTSOFT has been given to CMC. As part of this the team members involved in installation of Servers, Desktops, Routers and 64 KBPS Modems and leased lines etc. HP LC 2000, Compaq 3000/1600, Cisco 1700 series router Hyderabad, India.
CMC LTD

Hardware Work Location SEP 05 – APR 99 Title Period Position Client Responsibilities

Annual Maintenance Contract SEP 05 – APR 99 Team Member TNPSC, UCO Bank , SBI, Union Bank, Reserve Bank of India, APTELCOM, IOCL, UNION BANK, NSTL, PORT TRUST • Unix Administration, hardware maintenance, O/S installation and maintenance, user administration, file and disk management, print service management and network file system management. • Maintaining and administering the Unix servers at TNPSC and Banks, which are very critical systems, on which the employees PF was maintained.

The Project

General AMC with customers like department of telecom (Tirupati), TNPSC, UCO Bank , SBI, Union Bank, Reserve Bank of India-Chennai Wipro LAND Mark, Ironics systems, Desktops Chennai, India.

Hardware Work Location

COURSES/WORKSHOPS ATTENDED : Year
June 2006 May 2006 April 2006 March 2006 January 2006 December 2005 October 2005 June 2005 June 2005 June 2004 June 2004 June 2004 January 2004 June 2001 January 1999 March 1996 November 1995

Title
Six Sigma Orientation Program

Location Hyderabad

Organised by CMC Ltd CMC Ltd CMC Ltd CMC Ltd CMC Ltd Zoom Technologies STQC Zoom Technologies HP NIIT CMC Ltd Cisco ESCI CMC Ltd Compaq CMC Ltd CMC Ltd

Interpersonal Communication Skills PIX Firewall Project Management – 35 hour PDU CA EMS Windows 2003 System Administration BS 15000 Auditor Certification Cisco Certified Network Professional Information Technology Infrastructure Library Cisco Certified Network Associate TBEM Training Cisco Product Presales Training Linux System Administration Basics of Networking Compaq Server Technology VMS Administration Unix System Administration

Hyderabad Hyderabad Hyderabad Hyderabad Hyderabad Hyderabad Hyderabad Hyderabad Hyderabad Hyderabad Hyderabad Hyderabad Visakhapatnam Chennai Visakhapatnam Visakhapatnam

PERSONAL DETAILS Date of Birth Sex Nationality Marital Status Number of Children Date of Joining Experience In TCS/CMC Others Designation Location
27-04-1974 FEMALE INDIAN MARRIED

TWO 01-Mar-1995 9 Years 4 Months 0 Years 0 Months Project leader
CMC LTD, Hyderabad

Passport No. Issued at Issued on Valid till

A3034784 VISAKHAPATNAM 06-04-1998 05-04-2008

International Driving License No. Issued at Issued on Valid Till