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Customer Case Study

Building Supplies Distributor Shifts Web Security to Cloud

MacArthur Corporation Directs, Secures Internet Use in Cloud to Relieve Network Congestion without Adding Bandwidth
Business Challenge
Customer Name: MacArthur Corporation

MacArthur Corporation is a distributor of roofing, siding, HVAC, and other building materials for residential and commercial construction. Headquartered in St. Paul, Minnesota, the company maintains 36 distribution locations and two recently acquired manufacturing facilities in the upper Midwest and mountain states and on the west coast. With a basic hub-and-spoke architecture, MacArthur’s network connects the remote sites to the company’s data center in St. Paul for access to all enterprise resource planning, email, and other applications as well as access to the Internet. According to Jon Reineke, director of information technology, the company’s migration to Cisco technology began four years ago. “With the previous vendor’s routers, we were having three or four outages a week,” he says. By replacing that equipment with Cisco 2800 Integrated Services Routers (ISRs), Reineke and his team reduced outages to fewer than one per month. The ISR also allowed them to provide secure VPN links for employees’ laptops at the remote sites. They deployed antivirus and antispam email security

Industry: Building materials distribution Location: Headquartered in Minneapolis, Minnesota, with 36 distribution locations and two manufacturing facilities in the central and western United States Number of Employees: 500 BUSINESS CHALLENGE ● Relieve network congestion and maintain performance without adding branch bandwidth ● Strengthen and centralize web security NETWORK SOLUTION ● Cisco ISR G2 with Cisco Cloud Web Security BUSINESS RESULTS ● Smooth network performance without additional bandwidth or operating costs ● Dependable, cloud-based centralized Internet security for remote users ● Reduced help desk support requirements

solutions and a Cisco Web Security Appliance. Soon after, they also added Cisco Unified Communications Manager, then named CallManager, to their infrastructure in St. Paul to begin centralizing voice communications management network wide.

© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

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on the security side. This document is Cisco Public Information. a cloud-based web gateway. This security and filtering solution helps enable branch office routers to redirect web traffic intelligently to the cloud to enforce centrally managed security and Internet use policies. but the volume of traffic through the site was slowing performance across the network. Network Solution The solution was Cisco Cloud Web Security. MacArthur is deploying the solution deliberately. the solutions localized at the branches were not providing adequate Internet access control and network security. MacArthur Corporation Cisco Cloud Web Security requires no additional hardware or client software. which have relatively large user populations and application usage levels. Meanwhile. it is wholly transparent to the user. site by site. Starting with the company’s two manufacturing facilities. whether on the desktop or a mobile PC. which support Cisco Cloud Web Security. In fact. whether for company or personal purposes. “and you can’t control everything they do on the web with those PCs. Paul was not a strategy for the long haul. however. Reineke and his team have replaced onsite Cisco 2800 Series ISRs with Cisco 2900 Series ISRs 2 nd Generation (ISR G2s). But it scales easily and transparently to support any number of sites and any volume of web content. and lots of time spent by our IT staff of just three people fixing infected PCs. no matter how hard you try. The result is no more need to backhaul employees’ Internet access through MacArthur’s corporate headquarters. They were bringing back viruses and malware on their machines. Others were downloading music and other media. All rights reserved. “When we’ve had to add bandwidth. At one of the manufacturing facilities. “Many of our remote users have company laptops. some 60 users were consuming most of the available bandwidth just using the company’s centralized ERP applications. Some of the branches are limited to a T1 connection.” “The result was lots of downtime for those users. Paul facility is served by a 30-megabit Multiprotocol Label Switching (MPLS) link as well as a 50-megabit Internet connection. It is licensed for each ISR individually. They will do the same at additional sites based on their level of Internet and other network use.” says Reineke. in fact. would only clog the network even more. to keep the network safe. so it can be deployed one branch at a time as needed. simply not having to add a second line at any given branch saves us some serious money. back to headquarters to secure the network. “So we had users going to compromised Internet sites.Eventually. © 2012 Cisco and/or its affiliates. the bandwidth of their current network connections. and the cost of adding bandwidth. clogging the network at both the central and remote locations. or soon would. Considering that a T1 line can cost $600 to $800 a month.” Routing remote employees’ Internet use. Director of Information Technology. So the challenge was to maintain high network performance without having to add costly additional bandwidth and without compromising security. it became clear that backhauling all of MacArthur’s network traffic through St. Page 2 of 3 . it’s been because of increases in the number of users at a particular site. The St.” — Jon Reineke.

Page 3 of 3 . I get an automatic email alerting me to do a little manual troubleshooting. “which accounted for 80 percent of the problems we were having. they plan to implement a more granular set of policies for various classes of users and their needs. Paul has cut the cost of maintaining those branches in half. Business Results For Reineke.” he says. This document is Cisco Public Information. They can access everything they need without getting in trouble. and eventually to company-issued laptops. simply not having to add a second line at any given branch saves us some serious money. it’s only been because of increases in the number of users at a particular site. But when and if they do.html. Cisco Cloud Web Security will help enable them to secure those devices too.For now. That alone has significantly reduced the volume of help desk support we’re asked to provide.” For More Information To find out more about Cisco ISR Web Security with Cisco” he says. Printed in USA C36-721749-00 12/12 © 2012 Cisco and/or its affiliates. “When we’ve had to add bandwidth.” He also likes the dependability of the “Considering that a T1 line can cost $600 to $800 a month. “It’s always up. “It blocks users from accessing sites they shouldn’t access on the web. All rights reserved. the key benefit of deployment of the Cisco Cloud Web Security is getting control of network traffic. the Cisco cloud-based web gateway has resolved PRODUCT LIST ● Cisco 2900 Series ISRs 2 Generation (ISR G2s) ● Cisco Cloud Web Security nd bandwidth issues wherever it’s been deployed. “Not having to send all our traffic back through St. they have configured the solution to impose a single security and access policy. They currently have no definite plans for providing tablet and smartphone access to the MacArthur network. go to: http://www. “On the rare occasion that Cisco Cloud Web Security might have failed to prevent a problem. As they scale the solution to more and more sites.” At the same time.” says Reineke.