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Cisco Communications Manager Express 200 (CME) 9

Cisco Communications Manager Express (CME) Deployment Guide

Tony Huynh

Cisco Unified Communications Manager Express Deployment Guide

Revision History Revision Date Author 1! 11"#$"#!!% &ony Huynh #! #"1"#!!% &ony Huynh

Comments 'nitial Draft Added ()R config

1. INTRODUCTION...................................................................................................................................3 1.1 Scope of Document...........................................................................................................................3 2. OVERVIEW ..........................................................................................................................................3 2.1 IOS Software.....................................................................................................................................3 2.2 CME Software...................................................................................................................................3 2.3 Components....................................................................................................................................... 2. !"rmware........................................................................................................................................... 2.# CME Support !"$es............................................................................................................................ 2.% Networ& D"a'ram..............................................................................................................................% 2.()*one E+tens"ons...............................................................................................................................( 3. ,-SIC SETU)......................................................................................................................................... 3.1 Conf"'ure I) Networ&........................................................................................................................ 3.2 Conf"'ure D/C) Scope...................................................................................................................10 3.3 Ena1$e CME Support !"$es .............................................................................................................11 3. Conf"'ure )STN Connect"2"t3.........................................................................................................1# . CON!I4URE TE5E)/ON6................................................................................................................1. .............................................................................................................................................................1. .1 ,as"c CME Setup............................................................................................................................1. .2 Conf"'ure )*ones an7 D"rector3 Num1ers......................................................................................2% .3 -72ance7 !eatures..........................................................................................................................28 #. IM)ORT-NT9 Secure CME S3stem .................................................................................................... 2 %. RE!ERENCES ..................................................................................................................................... 3 -))ENDI: -9 T1 )RI Conf"'urat"on....................................................................................................... -))ENDI: ,9 Samp$e spee77"a$.+m$ f"$e................................................................................................. # -))ENDI: C9 CME Support !"$es........................................................................................................... %

Cisco Systems

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Cisco Unified Communications Manager Express Deployment Guide

1. I T!"D#CTI"
1.1 $cope o% Document
&his document provides a step*+y*step configuration guide for setting up a Cisco Communications Manager Express ,CME- system as a standalone '. &elephony ,'.&- (ystem &his scope of this document includes the follo/ing0 • • • • • • • Understanding '1( to CME correlation Understanding CME Dial .lan (etting up +asic '. connectivity Configure CME Dial*.lan Configuring .(&) Connectivity (etting up +asic voice features (etting up advance voice features

(etting up Cisco Unity Express ,CUE- for 2oice Mail is outside the scope of this paper Configuration for the 3ireless Access .oint used in this la+ setup is also outside the scope of this paper &he configuration developed for this paper /as created in a la+ environment 'n a real*/orld scenario4 the system administrator should configure all the necessary features such as security and access restriction to prevent unauthori5ed access and toll fraud

&. "'E!'IE(
&.1 I"$ $o%t)are
Cisco '1( runs on Cisco routers to provide core routing and s/itching services As part of Cisco '1(4 CME runs as a call processing service on top of '1( 'n order to ena+le CME services on '1(4 the router needs to run '1( soft/are /ith a minimum of '.voice services feature set

&.& CME $o%t)are
&he CME version is correlated to the '1( version that is running on the router 6or a list of the CME to '1( version compati+ility matrix4 please refer to the follo/ing lin7 http0""/// cisco com"en"U("docs"voice8ip8comm"cucme"re9uirements"guide"::m atrix htm

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Cisco Unified Communications Manager Express Deployment Guide

6or example4 to run CME version ; !4 you need to load '1( 1# $,#!-&1 onto your router Each incremental CME version adds additional features 6or a list of CME features added /ith each CME version4 please refer to the follo/ing lin7 http0""/// cisco com"en"U("docs"voice8ip8comm"cucme"admin"configuration"gui de"cmeroad html

&.* Components
&he follo/ing e9uipment /as used to stage and +uild the configuration in this document • #%!1 'ntegrated (ervices Router • H3'C*D*<E(3 * <*port Cisco Ether(/itch 1!=A(E*&"1!!=A(E*&> autosensing H3'C • vic#*#fxo • # x ;<;? phones • : x ;<@? phones • 1 x ;<#1 phone • '1( 1# $,##-A=

&.+ ,irm)are
Each CME version has a minimum '. .hone firm/are re9uirement &he reason for this is +ecause /ith each ne/ CME version4 the phone team upgrades the '. phone firm/are to support additional features provided +y CME 6or a list of corresponding firm/are for '. .hones /ith each CME version4 please refer to the follo/ing lin7 and clic7 on the respective CME specification for each CME version http0""/// cisco com"en"U("docs"voice8ip8comm"cucme"re9uirements"guide"::m atrix htm

&.- CME $upport ,iles
&he CME support files ma7e up the files that are used in conBunction /ith CME &hese • • • • • • files include0 Music*on*hold ,M1H- file CME Graphical User 'nterface ,GU'- files '. .hone firm/are =asic Automatic Call Distri+ution ,=ACD- files Ringtones ;<;!";<;1";<;? =ac7ground files Page $

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folder and then individually copy . file and then individually select /hich CME support files you need4 go to the follo/ing lin70 http0""/// cisco com"cgi*+in"ta+le+uild pl"ip*7ey &o do/nload a &AR file that includes '.Cisco Unified Communications Manager Express Deployment Guide • CME &(. &he CME support files can +e found at the lin7s referenced +elo/ &o do/nload a C'.hone firm/are4 CME GU' files and a music* on*hold . . file and the &AR file is that the C'. file contains all the files that are included /ith each CME version &he system administrator /ould do/nload the CME 5ip file4 un5ip the pac7age to their &6&. protocol.via &6&.the files over to the CME flash Cisco Systems Page ? .M1H.file4 go to the follo/ing page0 http0""/// cisco com"cgi*+in"ta+le+uild pl"ip*iostsp &he difference +et/een the C'.

.?!@ range &he full 1!*digit num+ers representing these same extensions are $!%*???* .?!> Cisco Systems Page @ .(&) via 6>1 ports &he site defines $*digit extensions and 1!*digit dialing plan /ith '. . et)or/ Diagram &he &his document uses the net/or7 setup sho/n in the diagram +elo/ configuration scenario has the follo/ing characteristics • • • • (ingle site Cisco CME system CME connected to .?!1 D .Cisco Unified Communications Manager Express Deployment Guide &.hone extensions in the .

?!@4 ???.?!$4 ???.<@? .<@? . address scheme 'oice '01 2 130 1! 1! 1! !"#$ Data '01 4 &35 1<# 1@% 1! !"#$ &.?!14 ???.hone Guard Department Mar7eting 6inance Mar7eting 6inance General (ecurity Cisco Systems Page .?!1 .?!#4 ???.? .<#1 !ole Manager Manager Admin Admin Hot Des7 .?!:4 ???.?!: .<. .?!$ .Cisco Unified Communications Manager Express Deployment Guide 2.<@? .6 7hone Extensions &he phones configured in this diagram as assigned via the follo/ing ta+le Cisco CME system 7hone 1 # : $ ? @ Extension .? .?!?4 ???.1 IP Addressing Scheme &he devices in this net/or7 use the follo/ing '.?!? .?!# .?!@ Type .<.6.

10.10.1 Con%igure I7 et)or/ 'n the follo/ing section4 you /ill configure the ethers/itch module and assign the respective ports into the voice and data vlan (tep 10 Create the 2oice and Data 2EA) CME#vlan database CME(vlan)# CME(vlan)#VLAN 10 // create VLAN 10 VLAN 1 a!!e!" Name" VLAN 1 CME(vlan)#VLAN 20 // create VLAN 20 VLAN # a!!e!" Name" VLAN # CME(vlan)#exit APPL$ complete!% CME#conf t Enter con&iguration comman!s' one per line% En! (it) CN*L+.Cisco Unified Communications Manager Express Deployment Guide *.0 // assign IP address to VLAN 10 CME(con&ig-i&)#int vlan 20 Cisco Systems Page % .255.1 255. 81$IC $ET#7 *.255.% CME(con&ig)#int vlan 10 CME(con&ig-i&)#ip address 10.

astEt)ernet +/+2 !escription p)one3 s(itc)port trun1 native vlan # s(itc)port mo!e trun1 s(itc)port voice vlan 1 spanning-tree port&ast 0 inter&ace .astEt)ernet +/+5 s)ut 0 inter&ace .astEt)ernet +/+3 !escription Cisco 4ireless AP s(itc)port access vlan 1 0 inter&ace .astEt)ernet +/+1 !escription P)one# s(itc)port trun1 native vlan # s(itc)port mo!e trun1 s(itc)port voice vlan 1 spanning-tree port&ast 0 % % inter&ace .astEt)ernet +/+ !escription P)one1 s itc!port tr"n# native vlan 20 s itc!port &ode tr"n# allo &"ltiple VLANs s itc!port voice vlan 10 spanning'tree portfast 0 inter&ace .Cisco Unified Communications Manager Express Deployment Guide (tep #0 Assign ethers/itch ports to respective 2EA)( inter&ace .astEt)ernet +/+6 s)ut 0 // $onfig"re %ata Vlan // $onfig"re tr"n# &ode to // $onfig"re Voice Vlan Cisco Systems Page < .

. phones and other devices .Cs.Cisco Unified Communications Manager Express Deployment Guide *.& Con%igure DHC7 $cope 'n the follo/ing section4 you /ill configure # DHC. ..ool /ill +e used to assign '. addresses to computers ip !)cp exclu!e!-a!!ress 1 %1 %1 %1 1 %1 %1 %1 ip !)cp exclu!e!-a!!ress 17#%158%1 %1 17#%158%1 %1 0 ip !)cp pool voice net(or1 1 %1 %1 % #33%#33%#33% !e&ault-router 1 %1 %1 %1 devices in t!is net or# option 150 ip 10. scopes to assign '.hones /hile the D1T1 pool /ill +e used to assign '.10. addresses to '.1 0 ip !)cp pool data net(or1 17#%158%1 % #33%#33%#33% !e&ault-router 17#%158%1 %1 // Net or# for voice devices // %efa"lt ro"ter for // ()(P server ip address // Net or# for data devices Cisco Systems Page 1! .&he 'oice DHC. addresses to '.10.

server on your .xtract t%tp5..<t%tp2ser:er2ipaddress=.3.user%)tml (/823 :ytes) extracting a!min.1 Load CME GUI Files &o load the CME GU' files onto the CME flash4 you need to first do/nload the CME GU' files into the &6&.user%)tml (/6#2 :ytes) extracting normal.a!min%)tml (5125 :ytes) extracting logo)ome%gi& (2338 :ytes) extracting normal.. server onto the CME flash 3.tarH file contents to the root directory on the CME flash Cisco Systems Page 11 .tar flas!* Loa!ing cme-gui-6% % % %tar &rom 1#8%1 6%1 3%6/ (via 9iga:itEt)ernet +1)" 0 extracting a!min.%ilename %lash5 CME#arc!ive tar /xtract tftp*//12+.C &elnet into your CME and then copy the CME GU' files onto the flash using the follo/ing commands0 CMEFarchi:e tar .0. folder on your .* Ena9le CME $upport .<%.C )ext4 start your &6&.0.user%<s (526/37 :ytes)00 extracting CiscoLogo%gi& (1 #7 :ytes) extracting CME.iles 'n the follo/ing section4 /e /ill load the CME support files from a &6&.service%)tml (#2/1 :ytes) extracting uparro(%gi& (86 :ytes) extracting xml-test%)tml (7758 :ytes) extracting xml%template (/21# :ytes) I1J * .9=>.3..3.?EA@ME%*A* (516 :ytes) extracting @elete%gi& (73/ :ytes) extracting !om%<s (15/22 :ytes) extracting !o(narro(%gi& (852 :ytes) extracting ep)one..3.user%<s (65577 :ytes)0 extracting Plus%gi& (1/26 :ytes) extracting sxicona!%gi& (82/ :ytes) extracting *a:%gi& (162 :ytes) extracting telep)ony.105.0.-/c&e'g"i'.Cisco Unified Communications Manager Express Deployment Guide *.10.#! +ytesK 'n the example a+ove4 ' am extracting the Gcme2gui26.

105.10..file to the CME flash CME#cop4 tftp flas!* A!!ress or name o& remote )ost BCD 12+.Cisco Unified Communications Manager Express Deployment Guide 3.% CME(con&ig)#ip !ttp server // .3.2 Configure HTTP Server )o/ that you have loaded the CME GU' files on CME4 you need to ena+le the H&&.a"CD Accessing t&tp"++1#8%1 6%1 3%6/+music-on-)ol!%au%%% Loa!ing music-on-)ol!%au &rom 1#8%1 6%1 3%6/ (via 9iga:itEt)ernet +1)" 00 BEF .a" @estination &ilename B&"sic'on'!old.auH file over to the CME flash and extract the contents onto the CME flash root directory Cisco Systems Page 1# .nables /((P server on ro"ter CME(con&ig)#ip !ttp pat! flas!* // 0pecifies t!at $1. server on CME and specify the path for the GU' files on CME Configure the follo/ing commands0 CME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+. 23I files are in root director4 of flas! 3.M1H.Source &ilename BCD &"sic'on'!old.2753#1 :ytesC 2753#1 :ytes copie! in 2% # secs (1#/31/ :ytes+sec) &he command a+ove /ill copy the Gmusic2on2hold..3 Load music-on-hold (MOH) file 'n this section4 you /ill load the CME music*on*hold .3.

19/c&ter&'.Cisco Unified Communications Manager Express Deployment Guide 3.? phone onto the CME flash0 CME#arc!ive tar /xtract tftp*//10.2.9.10.+'-'-0.19/c&ter&'.10.52#55#2 :ytesC Copy and extract the firm/are for the .4 Load IP Phone Firmware &hus /e need to load the 'n this setup4 /e are using .tar flas!* Loa!ing cmterm-6723.<.3.<@? phone onto the CME flash0 CME#arc!ive tar /xtract tftp*//10.? and .<#1 phones firm/are for each of these Copy and extract the firm/are for the .+'-'-0.975'sccp.6753-sccp%8-/-/S%tar &rom 1 %1 %#%17 (via Vlan1 )" 0 extracting apps23%8-/-#-#6%s:n (#27575/ :ytes)000000000 extracting cnu23%8-/-#-#6%s:n (3833/5 :ytes)000 extracting cvm23sccp%8-/-#-#6%s:n (#23/# # :ytes)000000000 extracting !sp23%8-/-#-#6%s:n (/#5/13 :ytes)0 extracting <ar23sccp%8-/-#-#6%s:n (3332 5 :ytes)000 extracting SCCP23%8-/-/S%loa!s (5/8 :ytes) extracting term23%!e&ault%loa!s (52# :ytes) extracting term53%!e&ault%loa!s (52# :ytes) BEF .<@?4 .5'sccp.2.9556.tar flas!* Loa!ing cmterm-6763-sccp%8-/-/S%tar &rom 1 %1 %#%17 (via Vlan1 )" 0 extracting apps63%8-/-#-#6%s:n (#27575/ :ytes)000000000 extracting cnu63%8-/-#-#6%s:n (3833/# :ytes)000 extracting cvm63sccp%8-/-#-#6%s:n (#23/5/5 :ytes)000000000 extracting !sp63%8-/-#-#6%s:n (/#5/13 :ytes)0 extracting <ar63sccp%8-/-#-#6%s:n (336685 :ytes)000 extracting SCCP63%8-/-/S%loa!s (5/8 :ytes) extracting term63%!e&ault%loa!s (52# :ytes) BEF .<.52#815 :ytesC Cisco Systems Page 1: .

1.? firm/are files CME#con& t CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server flas!*apps.loads flas!*ter&.+'-'2'2..1.5.sbn flas!*8ar.+'-'-0.loads Eastly4 ena+le the tftp*server commands for the ..defa"lt.+'-'-0.sbn flas!*0$$P.+'-'2'2.sbn CME(con&ig)#tftp'server flas!*8ar55sccp.+'-'2'2.defa"lt.5.5.5sccp.1.+'-'2'2.09N Cisco Systems Page 1$ .09N flas!*>LAN'1.to serve these firm/are files to ne/ phones that connect and register to the system 3e need to do this for every firm/are file that /as copied over 6irst ena+le the tftp*server commands for the .1...3. phone firm/are onto the CME flash4 /e need to ena+le the &6&.09N flas!*$P.+'-'2'2.sbn CME(con&ig)#tftp'server flas!*dsp55.loads CME(con&ig)#tftp'server flas!*ter&75.09N flas!*(N3<='1...loads CME(con&ig)#tftp'server flas!*ter&55.1..<#1 firm/are CME#con& t CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server CME(con&ig)#tftp'server flas!*APP0'1.+'-'2'2.1.sbn CME(con&ig)#tftp'server flas!*cv&55sccp.5 Enable TFTP server to distribute phone firmware )o/ that /e have copied and extracted the '.1.Cisco Unified Communications Manager Express Deployment Guide 3.<@? firm/are files CME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+.0'1..09N flas!*0.1.*server .sbn CME(con&ig)#tftp'server flas!*0$$P55.sbn flas!*cn".1.sbn flas!*dsp.1.CME.1..loads (econdly4 ena+le the tftp*server commands for the .09N flas!*(N3<'1.sbn flas!*cv&.% CME(con&ig)#tftp'server flas!*apps55.5.5sccp.+'-'2'2.L:A%0 flas!*23I'1.defa"lt.+'-'2'2.sbn CME(con&ig)#tftp'server flas!*cn"55.5.+'-'2'2.1.<.1.1.9212'1..+'-'2'2.

1 Configure PLAR OPX 6or analog lines /hich have no dial*in digits4 it is necessary to configure .Cisco Unified Communications Manager Express Deployment Guide *.500 caller-i! ena:le 0 voice-port + +1 connection plar opx . phones registered directly to the CME router4 rather than .1&( phones connected to 6>( ports Ho/ever4 the CME system considers CME extensions to +e virtual 6>( ports4 so call routing +ehavior for an CME phone is identical to a .+ Con%igure 7$T Connecti:ity 'n the follo/ing section4 /e /ill configure the CME system to +e a+le to receive in+ound calls and place out+ound calls Configuring .> /ill not connect call the call +et/een .?!! &he hunt*group has # mem+ers .(&) and CME phone if the CME phone does not pic7up 'n this la+ environment4 # analog lines are connected to voice*port !"!"! and voice* port !"!"1 =oth voice*ports are configured /ith .?!$.EAR*1.EAR*1.1&( phone locally connected to a 6>( port 3.> to for/ard all incoming calls to the pilot num+er of a hunt*group A .500 caller-i! ena:le )1&E0 every time a configuration change is made underneath the voice*port4 the administrator must perform a shut"no shut command to apply the config changes (ee the follo/ing sample +elo/0 Cisco Systems Page 1? .on the voice port .4.EAR* 1.(&) access on CME is identical to configuring voice on a non CME router &he difference is that the end points for .(&) access are '.(&) call to voice*port !"!"! or voice* port !"!"1 /ill +e for/arded to pilot num+er .in the group Additionally4 since the hunt*group is a parallel hunt*group4 then all the mem+ers in the hunt*group /ill ring /hen an incoming call is directed to the pilot 'f any of the phones pic7 up the call4 the call /ill +e connected 'f the phones do not pic7 up4 the call is not connected and the calling party is not charged for the call voice-port + + connection plar opx .exts .> .EAR*1.> /ill automatically for/ard an incoming call to a specified extension .?!:4 . private line4 automatic ringdo/n off*premise extension.

(&)4 it is necessary to configure a .Cisco Unified Communications Manager Express Deployment Guide CME#conf t CME(con&ig)#voice'port 0/0/0 CME(con&ig-voiceport)#connection plar opx .2 Configure POTS dial-peer 'n order to dial out to the .500 CME(con&ig-voiceport)#s!"t CME(con&ig-voiceport)#no s!"t 3.(&) calls re9uire a prefix < follo/ed +y the destination num+er 1ut+ound calls from a CME phone to a num+er /hich matches < L I any digit from #*<KL Iany @ digitsK /ill +e routed to the .(&) via 6>1 port !"!"1 Cisco Systems Page 1@ .plain old telephone service.1&( .4.(&) via 6>1 port !"!"! Also4 additional dial peers have +een added to allo/ dial out to <L<11 for emergency calls and <L!11& for international calls 6or redundancy4 if 6>1 port !"!"! is +usy or other/ise unreacha+le4 out+ound calls from a CME phone to a num+er /hich matches < L I any digit from #*<KL Iany @ digitsK /ill +e routed to the .dial peers to route out+ound calls to the 6>1 ports on the CME router 'n this la+ setup4 all out+ound .

.?2'9@BB // &atc!es 9 A 10'digits for ard'digits 10 // for ard 10 digits o"t to P0(N port 0/0/0 // send call o"t port 0/0/0 0 !ial-peer voice 2 pots !estination-pattern 7B#-7C%%B#-7CGG pre&erence 1 &or(ar!-!igits 1 port + +1 0 !ial-peer voice 71# pots destination'pattern 9911 // &atc!es 9 A 911 call for ard'digits // for ard . ... // for ard .. port 0/0/1 0 !ial-peer voice / pots destination'pattern 9?2'9@. // &atc!es 9 A .'digits for ard digits ..(&) call is attempted 'f the num+er entered does not match any pattern defined in a dial*peer4 the caller /ill hear a fast +usy tone and no call is generated Any CME phone can dial out to the .Cisco Unified Communications Manager Express Deployment Guide 'f +oth 6>1 ports are unavaila+le4 the caller /ill hear a +usy tone /hen an out+ound . digits o"t to P0(N port 0/0/0 // send call o"t port 0/0/0 0 !ial-peer voice # pots preference 1 // $onfig"re preference 1 so t!at dial'peer 1 is preferred over dial'peer 2 for calls to sa&e destination'pattern for ard digits ..1&( dial*peer4 any exact digit match /ill +e stripped4 so if a dial*peer has Gdestination2pattern >>11H and the user dials >>114 no digits /ill +e for/arded out to the ..(&) Cisco Systems Page 1.(&) 6or a .(&) &hus the command G %or)ard2 digitsH is re9uired to specify the num+er of digits that need to +e for/arded out to the ..(&) !ial-peer voice 1 pots destination'pattern 9?2'9@. destination'pattern 9?2'9@..digits o"t to P0(N port + + // send call o"t port 0/0/0 0 !ial-peer voice 71# pots !estination-pattern 7711 'n the a+ove configuration4 dial*peers are configured to route <114 local and long distance calls out to the ...

2 Specify the firmware for each phone (ince /e are going to +e installing Cisco .IG#!E TE0E7H" ? +.5 0$$P.921 $P.955 0$$P55. C" .10.+'5'20 CME(con&ig-telep)ony-service)#load .9212'1.% CME(con&ig)#telep!on4'service CME(con&ig-telep)ony-service)#ip so"rce'address 10.% CME(con&ig)#telep!on4'service CME(con&ig-telep)ony-service)#load .<@? and .1.<.1 port 2000 CME(con&ig-telep)ony-service)#&ax'ep!one 25 // &ax n"&ber of p!ones t!at can register CME(con&ig-telep)ony-service)#&ax'dn 70 // &ax n"&ber of director4 n"&bers t!at can be config"red 4.10.+'5'20 CME(con&ig-telep)ony-service)#load .1.Cisco Unified Communications Manager Express Deployment Guide +.9.? phones on this CME4 /e indicate the firm/are that each phone /ill use /hen it first registers to CME Aou can use the follo/ing compati+ility matrix to determine the appropriate firm/are name for each phone type per CME version http0""/// cisco com"en"U("docs"voice8ip8comm"cucme"re9uirements"guide"cme $:spc htm CME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+.1 CME(con&ig-telep)ony-service)#create cnf'files Cisco Systems Page 1% .1 8asic CME $etup 4.1.1 Configure telephony-service 'n the follo/ing section4 /e /ill ena+le call*processing services on the CME and ena+le phones to register to the system CME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+.5.

1.rogram a small set of features on o/n '.hone • (earch the Cisco Unified CME directory : 'n the follo/ing section4 you are going to +e creating a system administrator account for the 3E= GU' &he system administrator account /ill allo/ an administrator to ma7e system*/ide telephony changes on the system CME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+.% CME(con&ig)#telep!on4'service CME(con&ig-telep)ony-service)#transfer'pattern .Cisco Unified Communications Manager Express Deployment Guide 4. transfer to . .5<< exts //Allo Cisco Systems Page 1< . .% CME(con&ig)#telep!on4'service CME(con&ig-telep)ony-service)# eb ad&in s4ste& na&e cisco pass ord cisco 4.erform routine '.internal extensions are in the .3 Configure User Accounts for CME GUI &here are three user class accounts that can +e configured for the CME GU' 1 # $ystem administrator • Configure all system*/ide and '.?!x rangeCME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+.. .1.hone additions and changes /ithout having access to system*/ide features I7 7hone user • .4 Configure Call-Transfer pattern 'n the follo/ing section4 you are going to configure the system to +e a+le to transfer calls to internal extensions only .5.hone*+ased features Customer administrator • .

Cisco Unified Communications Manager Express Deployment Guide 4.1.5 Configure Local Directory &he local directory of names and phone num+ers is automatically +uilt using the name command and the num9er command under ephone*dn configuration mode &he local directory is ena+led +y default &he local directory can +e configured to sho/ directory information in G%irst name last nameG format or Glast name@ %irst nameH format on the CME phone ECD ote5 &he Directory command does not automatically reorder names entered under ephone*dn 'f you change directory format you /ill also need to manually change all names under ephone*dn to match the directory format you configured 6or example4 if you have entered names under ephone*dn in G %irst name last nameG format and you change to directory to G last2name2%irstM format you need to change all names under ephone*dn to Mlast name first nameM format manually Cisco Systems Page #! .

format * this is the default time2%ormat &+ /ill display time in #$ hr format : Reset all phones to apply changes !outer(con%ig2telephony2ser:ice)A reset all telep)ony-service ti&e'for&at 25 Cisco Systems Page #1 .format or #$ hr format CME phones use time and date information from the router4 so refer to )&.M.AM".6 Configure Date and Time Date can +e presented in month*day*year format or day*month*year format &ime can +e displayed in 1# hr .Cisco Unified Communications Manager Express Deployment Guide 4.1.M.AM". configuration section in preinstallation to verify that router is set to correct date and time &o set time"date format0 &o set time"date format0 1 Enter telephony*service configuration mode !outer(con%ig)A telephony2ser:ice # (et the time format !outer(con%ig2telephony2ser:ice)A time2%ormat B1& C &+D time2%ormat 1& /ill display time in 1# hr .

Cisco Unified Communications Manager Express Deployment Guide 4.! /ith extensions assigned to +uttons 1 and # on the phone4 the speed dial definitions /ill appear on the :rd +utton and on/ard "TE5 Depending on /hich phone is +eing used4 you can have a different num+er of speed*dials configured ep)one 1 :utton 1"1 speed'dial 1 50+555. Cisco Systems Page ## .7"a$s a1o2e< 3ou w"$$ see spee7.7 Speed Dial 'f more speed*dial +uttons are defined than are actually supported +y the phone type4 then the extra speed*dial configurations are ignored 'f speed*dials are mapped to +uttons /ith D)s assigned4 speed*dial configurations are ignored &hese speed dial definitions are assigned to the next empty +uttons after all extensions are assigned 6or instance if t/o extensions are assigned on a .1.<.7"a$s s"m"$ar to t*e fo$$ow"n' screen s*ot.511 label C/elp LineC -fter conf"'ur"n' t*e spee7.500 label CI( 0"pportC speed'dial 2 50+555.

xml • address e9uals the '.xml file4 select Directories = 0ocal $peed Dial Aou /ill see entries similar to the follo/ing screenshot0 Cisco Systems Page #: .8 Local Speed Dial CME allo/s a list of fre9uently dialed num+ers to +e accessed +y pressing the GDirectoriesH +utton and selecting the G0ocal $peed2dialH menu option &hese num+ers are listed in speeddial.address. address of the tftp server (ample speeddial xml file0 $ee 1ppendix 8 &o access speed dial entries that are stored in the speeddial.speeddial.Cisco Unified Communications Manager Express Deployment Guide 4.xml file &o configure local speed*dial0 1 Edit speeddial xml file # Copy speeddial.1.xml to flash0 RouterF copy t%tp5.xml4 /hich is stored in router flash A maximum of :# entries can +e stored in the speeddial..xml %lash5speeddial.

1.1.a" to be pla4ed for 1:/ //0pecifies t!at &"sic'on' Cisco Systems Page #$ .10 Configure MOH After the music*on*hold au file has +een loaded onto the router flash4 you must specify the file that you /ish to use for M1H telep)ony-service &o! &"sic'on'!old.a" !old.9 Interdigit Timeout &he interdigit timeout specifies the num+er of seconds that the system /aits after the caller has entered the initial digit or a su+se9uent digit of the called num+er 'f the timeout ends +efore the destination is identified4 a fast +usy sounds and the call ends &he initial timeout4 /hich specifies the num+er of seconds CME /aits +efore the caller has entered the initial digit is not configura+le in CME &he interdigit timeout is set to 1! seconds +y default After the timeout expires a fast +usy tone is generated and the call terminates if no digits are entered (ample configuration0 telep)ony-service ti&eo"ts interdigit 15 4.Cisco Unified Communications Manager Express Deployment Guide 4.

&essage on p!ones //$onfig"res s4ste& Cisco Systems Page #? .Cisco Unified Communications Manager Express Deployment Guide 4.11 Configure CME System Message &o configure a system message that /ill display on CME phones4 configure the follo/ing0 telep)ony-service s4ste& &essage $isco $1.1.

lace outgoing consultation call during call transfer Cisco Systems Page #@ .octo2line• (imilar to Cisco Communications Manager '. .similar to p+x mode. .dual2line.hone and an ephone*dn is e9uivalent to a directory num+er 't is recommended that you configure ephone*dns +efore you configure ephones (ome additional facts you should 7no/ a+out ephones and ephone*dns on CME • • • • Directory )um+ers defined as ephone*dns Ephone*dn can +e associated /ith one or more ephones on the system An ephone can have more than one ephone*dn associated /ith it Each +utton on an '.1 'n the follo/ing section4 /e /ill configure directory num+ers for ephone*dns An ephone*dn can +e configured for single*line .Cisco Unified Communications Manager Express Deployment Guide +.&he differences in the line types are referenced +elo/0 Jey s/itch0 one call per line"+utton • Direct call selection • )o call*/aiting for second call on same line .or eight calls per line"+utton .& Con%igure 7hones and Directory um9ers An ephone is e9uivalent to an '.similar to 7eys/itch mode-4 dual*line . phones • Call*/aiting4 use +lue navigation +ar to select call • .hone can have 1 or more ephone*dns assigned to it &he maximum num+ers of extensions allo/ed on the system are limited +y the num+er of ephone*dns supported +y a particular '(R platform Configure Ephone-dns 4.similar to p+x mode-4 or octal*line .=> style0 t)o calls per line"+utton .2.

502 555.secondar4 CME(con&ig-ep)one-!n)#na&e (on4 /"4n! CME(con&ig-ep)one-!n)#label 50+555.502 secondar4 CME(con&ig-ep)one-!n)#na&e =on Le is CME(con&ig-ep)one-!n)#label 50+555.Cisco Unified Communications Manager Express Deployment Guide CME#conf t CME(con&ig)#ep!one'dn 1 octo'line CME(con&ig-ep)one-!n)#n"&ber .50- 555.501 555.505 secondar4 CME(con&ig-ep)one-!n)#label Naren Narendra CME(con&ig-ep)one-!n)#label 50+555.505 Cisco Systems Page #.octo'line CME(con&ig-ep)one-!n)#n"&ber .502 CME(con&ig-ep)one-!n)#ep!one'dn . .50CME(con&ig-ep)one-!n)#ep!one'dn 5 octo'line CME(con&ig-ep)one-!n)#n"&ber .501 secondar4 CME(con&ig-ep)one-!n)#na&e 0arat D!ilnani CME(con&ig-ep)one-!n)#label 50+555.50.501 CME(con&ig-ep)one-!n)#ep!one'dn 2 octo'line CME(con&ig-ep)one-!n)#n"&ber .505 555.

5 CME(con&ig-ep)one)#description &anager2 CME(con&ig-ep)one)#b"tton 1*2 // Assign ep!one'dn 2 b"tton 1 CME(con&ig-ep)one)#ep!one // $reate ep!one CME(con&ig-ep)one)#mac-a!!ress a&!% 1%aac/ CME(con&ig-ep)one)#t4pe .Cisco Unified Communications Manager Express Deployment Guide 4. .hone that /ill connect to the CME system CME#con& t CME(con&ig)#ep!one 1 // $reate ep!one 1 CME(con&ig-ep)one)#mac-a!!ress a&!% 1%a!c1 CME(con&ig-ep)one)#t4pe .975 CME(con&ig-ep)one)#description ad&in2 CME(con&ig-ep)one)#b"tton 1*5 // Assign ep!one'dn 5 b"tton 1 CME(con&ig-ep)one)#ep!one 5 // $reate ep!one 5 CME(con&ig-ep)one)#mac-a!!ress a&!%a&c1%aac3 to to to to "TE5 Each phone in the a+ove configuration has to have a uni9ue mac*address D loo7 on the +ac7 of the phone to find the mac*address of the respective phones 3hat you /ill notice in the a+ove configuration is that /e didnNt assign +uttons to ephone ? D this is +ecause ephone ? is the hot des7 phone and its +utton assignment /ill +e defined +y the logout profile .5 CME(con&ig-ep)one)#description &anager1 CME(con&ig-ep)one)#b"tton 1*1 // Assign ep!one'dn 1 b"tton 1 CME(con&ig-ep)one)#ep!one 2 // $reate ep!one 2 CME(con&ig-ep)one)#mac-a!!ress a&!% 1%a!c# CME(con&ig-ep)one)#t4pe .9.975 CME(con&ig-ep)one)#description ad&in1 CME(con&ig-ep)one)#b"tton 1*// Assign ep!one'dn b"tton 1 CME(con&ig-ep)one)#ep!one 5 // $reate ep!one 5 CME(con&ig-ep)one)#mac-a!!ress a&!%a&c1%aac2 CME(con&ig-ep)one)#t4pe .9.2.2 Configure Ephones 'n the follo/ing section4 /e /ill configure ephones4 /hich represent an instance of a physical '.defined later in this doc- Cisco Systems Page #% .

2 Configure Paging Groups //interco& //interco& //assign 'n the la+ setup4 the manager of the mar7eting department .##-A=. 1 .Cisco Unified Communications Manager Express Deployment Guide +.phone :.3.1 Whisper Intercom &he /hisper intercom feature allo/s an administrator to /hisper a message into the managerNs phone /hile she"he may +e on a call D the audio /ill not lea7 into the managerNs other call 3hen an admin dials a /hisper intercom line4 the called phone automatically pic7s up4 regardless of /hether the called party is +usy or idle &he managerNs phone /ill display the extension and name of the party initiating the /hisper page and CME plays a 5ip5ip tone +efore the called party hears the callerNs voice 'f the manager /ants to spea7 to the admin4 the manager can select the intercom line +utton on their phone &he lamps for intercom +uttons are colored am+er to indicate one*/ay audio for /hisper intercom and green to indicate t/o* /ay audio !eEuirement5 &he /hisper intercom feature /as introduced in CME .and the mar7eting admin .* 1d:anced .'1( 1# $.label C&anagerC fro& ad&in to &anager 0 ep!one'dn 2n"&ber 200!isper'interco& speed'dial 2001 label Cad&inC fro& &anager to ad&in 0 ep)one 1 type 6763 !escription manager1 :utton 1"1 2*21 !isper interco& to b"tton 2 0 ep)one / type 6753 !escription a!min1 4.need to receive pages for the mar7eting department &hus4 /e /ill create a paging*group for the mar7eting department and assign them to this paging group Cisco Systems Page #< .phone 1.'n order to utili5e this feature4 you must +e running CME . 1 or later ep!one'dn 21 n"&ber 2001 !isper'interco& speed'dial 200.3.eatures 4.

Cisco Unified Communications Manager Express Deployment Guide 0 ep)one-!n /1 num:er #1 1 name Page-Mar1eting paging ip 2-9.10 port 2000 gro"p 0 ep)one 1 mac-a!!ress #EA%EAEA% 1 type 6763 !escription manager1 paging'dn -1 p!one to paging gro"p :utton 1"1 #"#1 0 ep)one / mac-a!!ress #EA%EAEA% # type 6753 !escription a!min1 paging'dn -1 ad&inistrator p!one to paging gro"p //define &"lticast page //assign &anager //assign Cisco Systems Page :! .1.1.

'1( 1# $. .3.<#1 '.921 p!one After performing the configuration a+ove and resetting the .hone user pushes the push to tal7 +utton4 it /ill execute the intercom . ! .<#1 '.or later telep)ony-service service p!one t!"&b9"tton1 P((/7 //&aps P(( b"tton to b"tton 7 on .ephone*dn #?.3 Configure Push-to-Talk (7921/7925) &he push to tal7 capa+ility on the .hone4 the push to tal7 services /ill +e functional 3henever the .#!-&#.Cisco Unified Communications Manager Express Deployment Guide 4. phone Additionally4 the security guard needs to reach the mar7eting department via the phoneNs push to tal7 capa+ilities !eEuirement5 &he push to tal7 capa+ility on CME re9uires CME .<#1 '.<#1 allo/s the user to push the thum+ +utton on the upper left hand side of the phone to reach a single destination or reach multiple parties /ith the clic7 of a single +utton &he security guard at the front des7 is mo+ile4 so he re9uires a .921 p!ones 0 ep)one-!n #3 n"&ber 2100 label P(( to &ar#eting gro"p interco& 2101 0 ep)one 5 mac-a!!ress #EA%EAEA%AA@1 type 67#1 !escription Security 9uar! :utton 1"1 7*25 //Assigns interco& b"tton to line 7 on . .to target and ring the phones in the mar7eting group Cisco Systems Page :1 .

rofile .&his profile determines the appearance of the phone that is ena+led for extension mo+ility /hen there is no user logged into the phone A single logout profile can +e applied to multiple phones 'n CME .1/$$1$IP/a"t!enticate.re9uiredConfigure a User . .10.hone for Extension Mo+ility .hone .re9uired- S*EP 1" ip !ttp server // t!is as alread4 config"red earlierE s!o n !ere for reference 0 telep)ony-service "rl a"t!entication !ttp*//10.rofile for an '.re9uiredEna+le '.3.ersonal speed dial on extension mo+ility profiles • Configura+le automatic logout • Automatic clear history &here are $ configuration steps re9uired for extension mo+ility0 1.4 Configure Extension Mobility Extension mo+ility provides the +enefit of mo+ility for end users A user /ith a profile can temporarily log into a physical phone other than their o/n and have access to their personal settings4 such as directory num+er4 speed*dial lists4 and services4 as if the phone is their o/n des7 phone Each hot phone that is ena+led for extension mo+ility needs to +e configured /ith a logout profile . Configure CME for Extension Mo+ility (ervice . ! and later4 enhancements /ere added to extension mo+ility to ena+le0 • .re9uired# : $ Configure a Eogout .Cisco Unified Communications Manager Express Deployment Guide 4.10. ./hich /ill +e applied during normal operations.asp secretna&e pss rd a"t!entication credential secretna&e pss rd 0 S*EP #" voice logo"t'profile 1 // $onfig"re logo"t profileE t!is specifies defa"lt profile for p!one pin 999 Cisco Systems Page :# .

Cisco Unified Communications Manager Express Deployment Guide S*EP /" ep)one 3 mac-a!!ress @%E@AH%/355 !escription Iot@es1-p)one type 6753 logo"t'profile 1 to p!one 5 S*EP 2" voice "ser'profile 1 pin 12-55 "ser to& pass ord cisco12n"&ber .501 label 0arat speed'dial 2 .701 t4pe beep'ring speed'dial 1 .502 label =on // Appl4 voice logo"t profile 6or more info on extension mo+ility4 please refer to the follo/ing lin70 http0""/// cisco com"en"U("docs"voice8ip8comm"cucme"admin"configuration"gui de"cmemo+l htmlF/p11:@:<1 Cisco Systems Page :: .

Cisco Unified Communications Manager Express Deployment Guide Cisco Systems Page :$ .

notification features for speed*dial +uttons and directory call list for missed calls4 placed calls4 and received calls ('.<$1GE4 .<@!4 .<.resence supports =usy Eamp 6ield .to an interested party called a /atcher .hone to monitor =E6 status for speed*dial and call*list S*EP 1" CME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+.Cisco Unified Communications Manager Express Deployment Guide 4.!G4 and .<$!4 .<@1G4 .<@1G4 . and (CC. .<$1G4 .<$1G4 .hone .!G4 and .presentity.<.<1$4 .resence ena+les the calling party to 7no/ +efore dialing /hether the called party is availa+le .resence for 'nternal Eines # Ena+le Directory )um+er to +e /atched : Ena+le a (CC.<.1GE =E6 (peed*Dial0 • (upported only on Cisco Unified '.3. phones that support =E6 speed*dial and =E6 call*list features can su+scri+e to status change notification for internal and external directory num+ers &he follo/ing restrictions apply /hen using presence service =E6 Call*Eist0 • (upported only on Cisco Unified '.<.1GE &o configure the presence service4 you need to perform the follo/ing steps0 1 Ena+le .=E6.<:14 .5 Configure Presence Information &he presence service on CME is a system for finding4 retrieving4 and distri+uting presence information from a source4 called a presence entity . . .<@1GE4 .hone .% CME(con&ig)#sip'"a CME(con&ig-sip-ua)#presence enable CME(con&ig-sip-ua)#exit CME(con&ig)#presence CME(con&ig-presence)#&ax's"bscription 100 CME(con&ig-presence)#presence call'list CME(con&ig-presence)#end Cisco Systems Page :? .

502 // allo ep!one 1 to atc! .red*lamp- Cisco Systems Page :@ ..Cisco Unified Communications Manager Express Deployment Guide 'n the follo/ing step4 ena+le num+er .?!# S*EP /" CME#con& t Enter con&iguration comman!s' one per line% En! (it) CN*L+.?!# is +usy .1n the screen*shot on the right4 the missed*call list sho/s that .% CME(con&ig)#ep!one 1 CME(con&ig-ep)one-!n)#blf'speed'dial 2 .?!# is +usy .502 label .?!# to +e /atched +y phone 1 .?!1S*EP #" CME#con& t CME(con&ig)#ep!one'dn 2 CME(con&ig-ep)one-!n)#allo atc! 6inally4 you /ill configure phone 1 to monitor =E6 status for extension .red*lamp.502 speed'dial on Here are sample screenshots of =E6 service for speed*dial and call*lists 1n the screenshot on the left4 a speed*dial on the phone sho/s that extension .

.hones /ith phone &U' &o configure the ()R service4 you need to perform the follo/ing steps0 1 Configure mo+ility soft7ey under ephone*template # Ena+le mo+ility and configure ()R num+er under ephone*dn Cisco Systems Page :.R'4 =R'4 6>1 and ('.6 Configure Single Number Reach (SNR) 3ith CME .(&) (upported . .R' trun7s   Des7top phone user can manually pull +ac7 the call to the (ingle )um+er Reach directory num+er +y pressing the Resume soft 7ey All existing call for/arding on extension num+er is still functional &he user can toggle the ()R feature on and off +y using the Mo+ility soft 7ey 'f the user disa+les (ingle )um+er Reach4 CME does not ring the .hone rings first4 then the CME rings an alternate phone  Calls can +e ans/ered on the des7top phone or the alternate phone  Des7top phone user can send the call to the .hones +elonging to the same Cisco Unified CME as the des7top phone • Any phone num+ers on the . . 14 customers no/ have ()R capa+ility +uilt into the '1( &he ()R feature allo/s users to provide callers /ith a single num+er /hich can reach the users on their des7top phone or remote phone &he ()R mo+ility feature in CME adds the follo/ing features0  Allo/s a user to set a call for/ard*()R option4 /here the '.hones • '. . trun7s &he follo/ing restrictions apply /hen using presence service ()R0 • (upported only on Cisco Unified '.(&) phone +y using the Mo+ility soft7ey 3hile connected to the call4 the des7top user can press the Mo+ility soft 7ey and select G$end call to mo9ileH to for/ard the call to their mo+ile phone  Calls not ans/ered on the des7top phone or cell phone are pulled +ac7 to CUE voicemail .(&) interfaces include .&U'-  &he alternate extension could include any of the follo/ing devices0 • Mo+ile .phones • (mart .(&) num+er User can change the ()R destination num+er from the telephony user interface .cellular.Cisco Unified Communications Manager Express Deployment Guide 4.3./hen using =R'4 .

phone /ithin ? seconds4 the CME /ill try and ring the manager also at num+er $!%???1#1# 'f the manager doesnNt ans/er the call after 1? seconds of ringing $!%???1#1#4 the call /ill get pulled +ac7 and sent to num+er .?!: .% CME(con&ig)#ep!one'te&plate 1 CME(con&ig-ep)one-template)#soft#e4s idle %nd 2pic#"p Pic#"p 1obilit4 CME(con&ig-ep)one-template)#soft#e4s connected .the Admin of the Mar7eting department- 'n this final step4 you /ill apply the ephone*template to the ephone that needs ()R service =e sure to reset the phone after you apply this ephone*template S*EP /" CME(con&ig)#ep!one 1 CME(con&ig-ep)one)#ep!one'te&plate 1 CME(con&ig-ep)one)#end CME# Cisco Systems Page :% .% CME(con&ig)#ep!one'dn 1 CME(con&ig-ep)one-!n)#&obilit4 CME(con&ig-ep)one-!n)#snr 50+5551212 dela4 5 ti&eo"t 15 cf d'noan .ndcall /old Live=cd 1obilit4 CME(con&ig)#end 'n this next step4 you /ill ena+le mo+ility for the ephone*dn and then configure the ()R num+er 'n the follo/ing configuration4 /e ena+le mo+ility on the ephone*dn S*EP #" CME#conf t Enter con&iguration comman!s' one per line% En! (it) CN*L+.50CME(con&ig-ep)one-!n)#end assigned to ephone 1 &hen /e configure the ()R num+er $!%???1#1# 'n case the manager doesnNt ans/er his '.Cisco Unified Communications Manager Express Deployment Guide : Apply ephone*template to ephone 'n this step4 you /ill configure an ephone*template that provides the mo+ility soft7ey for the user S*EP 1" CME#conf t Enter con&iguration comman!s' one per line% En! (it) CN*L+.

phone /ith (ingle )um+er Reach service Configure ()R num+er from phone &U' Dynamically change ()R num+er from phone &U' Cisco Systems Page :< .hone /ith GMo9ilityH soft7ey '.Cisco Unified Communications Manager Express Deployment Guide '. .

Cisco Unified Communications Manager Express Deployment Guide Use HMo9ilityH soft7ey to disa+le ()R Use GMo9ilityH soft7ey to ena+le ()R Use the G!esumeH soft7ey to pull +ac7 a call that has +een ()R for/arded 6or more information on (ingle )um+er Reach capa+ility on CME4 please refer to the follo/ing lin70 Cisco Systems Page $! .

Cisco Unified Communications Manager Express Deployment Guide http0""/// cisco com"en"U("docs"voice8ip8comm"cucme"admin"configuration"gui de"cmesnr html Cisco Systems Page $1 .

shtml Cisco Systems Page $# .Cisco Unified Communications Manager Express Deployment Guide -.lease refer to the follo/ing lin7 and implement the security measures referenced for CME http0""/// cisco com"en"U("products"s/"voices/"ps$@#?"products8tech8note!<1 %@a!!%!<dc$%. IM7"!T1 T5 $ecure CME $ystem 't is very important that you secure your CME to prevent unauthori5ed access and toll*fraud .

E!E CE$ Cisco Communications Manager Express on CC1 http0""/// cisco com"en"U("products"s/"voices/"ps$@#?"tsd8products8support8s eries8home html Cisco Communications Manager Express Data (heet http0""/// cisco com"en"U("products"s/"voices/"ps$@#?"products8data8sheets8li st html Cisco Communications Manager Express Compati+ility matrix http0""/// cisco com"en"U("products"s/"voices/"ps$@#?"products8device8suppor t8ta+les8list html Cisco Communications Manager Express External Community .. !E.age https0""/// myciscocommunity com"docs"D1C*1?#: Cisco Communications Manager Express 6eature History Map http0""/// cisco com"en"U("docs"voice8ip8comm"cucme"admin"configuration"gui de"cmeroad html Cisco Systems Page $: .Cisco Unified Communications Manager Express Deployment Guide .

(&) &his is possi+le +ecause &1 .to the CME router4 /hich is used to route incoming calls to a specific extension &his is fundamentally different from a CME system /ith analog lines4 /here all incoming .(&) calls must +e received +y a receptionist phone &o configure support for &1 .R' lines4 it is possi+le to have all CME phones receive incoming calls directly from the .Ri lines transmit direct* in/ard*dial . // $onfig"re fra&ing for // $onfig"re line coding for // $onfig"re (1 Pri for 25 // Appl4 para&eters on port // 1atc!es all inco&ing called "TE5 =e sure that the correct in+ound dial*peer is matched &his is re9uired so that the Gdirect2in)ard2dialH parameter is applied D this results in the incoming call getting processed directly +y the CME instead of having it present secondary dial*tone Cisco Systems Page $$ .R' lines the follo/ing configurations must +e completed0 1 Configure '(D) s/itch type # Configure &1 .D'D.Cisco Unified Communications Manager Express Deployment Guide 177E DIF 15 T1 7!I Con%iguration 3ith &1 .R' interface : Configure incoming dial*peer S*EP 1" 0 isdn s itc!'t4pe Fs itc!'t4peG S*EP #" controller *1 1+ fra&ing esf P=I linecode b+Hs P=I pri'gro"p ti&eslots 1'25 c!annels S*EP /" !ial-peer voice 1 pots port 1/0*21/0*2inco&ing called'n"&ber .

Cisco Unified Communications Manager Express Deployment Guide 177E DIF 85 $ample speeddial.xml %ile JCisco>PP)one@irectoryK J*itleKLocal Spee!-!ialJ+*itleK JPromptK?ecor! 1 to 1 o& 1 J+PromptK J@irectoryEntryK JNameKSecurityJ+NameK J*elep)oneK3336711J+*elep)oneK J+@irectoryEntryK J@irectoryEntryK JNameKMar1etingJ+NameK J*elep)oneK3336211J+*elep)oneK J+@irectoryEntryK J@irectoryEntryK JNameK*ec) SupportJ+NameKJ*elep)oneK33312/#J+*elep)oneK J+@irectoryEntryK Cisco Systems Page $? .

cisco. 2his ile p!o"ide p!ompts used o! $D00 se!"ice on #$% and p!o"ides inst!uctions on $D00 setup.iles a!e loaded onto the #$% lash to p!o"ide #$% G'unctionality on the !oute!.34#5/ iles a!e used to p!o"ide basic call cente! capabilities nati"ely on #$%. .2 unctions to >indows applications. 34#5 1iles 6.pl/ip-key. Go to: http://www. 3asic-4utomatic-#all-5ist!ibution .cisco.cisco.iles Cisco Communications Manager Express (CUCME) Support Files Cheat Sheet CME Firmware Download: 1a. @. 2he @A@B backg!ound iles a!e used to p!o"ide backg!ound images on #isco @A@B phones. 2hese iles a!e sto!ed on lash and then se!"ed to the phone. $usic On :old ile =. Ring 2ones 9. Go to: http://www.com/cgi-bin/tablebuild. #isco 'ni ied #$% 2S0 suppo!ts a single line de"ice? that is.com/en/'S/docs/"oice)ip)comm/cucme/!e*ui!ements/guide/&&mat!i+. it can cont!ol o! emulate only one ephone. #$% 2S0 Description 2he #isco phone i!mwa!e is used to upg!ade each new #isco phone with the app!op!iate i!mwa!e to ope!ate with each !especti"e #$% "e!sion. #isco 'ni ied #$% 2S0 connects to #isco 'ni ied #$% endpoints and e+poses the 240. #'#$%-$D00 2a! 1ile Cisco Systems Page $@ .htm 2. Select the !especti"e #$% "e!sion &.music-on-hold.ou can use the #$%/-OS compatibility mat!i+ to unde!stand which type o phones each #$% "e!sion suppo!ts and the numbe! o phones suppo!ted on each !especti"e #isco -SR plat o!m. @A@B-@1-@9 3ackg!ound 1iles C."e!sion 2. %nte! 'se! (ame and #%# passwo!d CME and IOS Compatibility Matrix: 1. Go to: http://www.cisco.Cisco Unified Communications Manager Express Deployment Guide 177E DIF C5 CME $upport . 2hese iles a!e loaded onto lash. CME External Wiki Page: http://suppo!twiki.au< ile is the $O: ile that is played to calle!s that a!e put on hold. 2he #$% !ingtones p!o"ides a method to customi7e a phone8s !ingtone 2he . #$% G'.1iles &.com/wiki/inde+.pl/ip-iostsp 2. Select the download iles o! you! !especti"e #$% "e!sion &. 2hese G'. 0hone 1i!mwa!e 2.com/cgi-bin/tablebuild. OR 1b. 2hese iles a!e loaded onto lash.#$%/ CME Firmware Files File 1.php/#isco)'ni ied)#ommunications)$anage!)%+p!ess).

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