You are on page 1of 7

ORDERING GUIDE

CISCO CALLMANAGER EXPRESS 3.3 ORDERING GUIDE

To be used by authorized partners and direct accounts only.

ORDERING CISCO CALLMANAGER EXPRESS (CME) 3.3 CME is a feature in Cisco IOS software operating on specific routers. Each router operating CME requires a feature license when deployed in a production environment. CME is only available to authorized partners holding one of the following certifications: IP Communications Express Specialization, IP Communications Specialization, or IP Tel Revised. For further details, please refer to: http://www.cisco.com/go/specialization For configuration and current pricing, use the Dynamic Configuration Tool on the Cisco Connection Online (CCO) web site. Information is available here: http://www.cisco.com/en/US/ordering/or13/order_customer_help_high_level_listing.html Checklist of Components Required for a Complete Cisco CallManager Express IP Telephony Solution
CME Supported Router running supported version of IOS CME Feature License for the number of phones to be deployed Voice Modules for connectivity to the PSTN or host PBX DSP Resources for PSTN to IP connectivity Optional Cisco Unity Express voice mail module IP Phones and CME phone user license Data Switching using in the router switching with HWIC or Network Module (NM) module or Cisco Catalyst SmartNet and SAS-U Maintenance Contract

Customers are encouraged to order a CME Bundle for ease of ordering and discount advantages, see section 1 below. If a bundle is not used, components can be ordered separately, see section 2 below.

All contents are Copyright © 1992–2005 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement. Page 1 of 8

Inc. Page 2 of 8 . PVDM2-32. memory. 64 MB Flash/256 MB DRAM Cisco 2821 Voice Bundle with IOS SP Services. PVDM2-48. All rights reserved. Important notices. privacy statements. 64 MB Flash/256 MB DRAM Cisco 2801 Voice Bundle with IOS SP Services. FL-CCME (240 users). can be found on cisco. 64 MB Flash/256 MB DRAM Cisco 2811 Voice Bundle with IOS SP Services. and trademarks of Cisco Systems. PVDM2-64.com. FL-CCME (36 users). PVDM2-16.FLCCME (24 users). PVDM2-8. Ordering a CME Router Bundle A select number of CME Router Bundles are available preconfigured with a CME Feature License. FL-CCME (72/96* users). Inc. FL-CCME (168 users). 64 MB Flash/256 MB DRAM Technology Voice and Security CISCO3825-V3PN/K9 2800 CISCO2851-V3PN/K9 CISCO2821-V3PN/K9 CISCO2811-V3PN/K9 CISCO2801-V3PN/K9 Voice 3800 CISCO3845-CCME/K9 CISCO3825-CCME/K9 2800 CISCO2851-CCME/K9 CISCO2821-CCME/K9 CISCO2811-CCME/K9 CISCO2801-CCME/K9 * Available with IOS Version 12. FL-CCME (168 users). AIM-VPN/HPII-PLUS. FL-CCME (24 users). 64 MB Flash/256 MB DRAM Cisco 2851 V3PN Bundle with IOS Advanced IP Services Image. FL-CCME (36 users). PVDM2-8. FL-CCME (240 users). CME Integrated Services Router (ISR) Bundles Product Family 3800 Bundle CISCO3845-V3PN/K9 Description Cisco 3845 V3PN Bundle with IOS Advanced IP Services. AIM-VPN/EPII-PLUS. PVDM2-64. FL-CCME (48 users). PVDM2-64. AIM-VPN/EPII-PLUS. PVDM2-48. FL-CCME (96 users). AIM-VPN/EPII-PLUS. 64 MB Flash/256 MB DRAM Cisco 3825 V3PN Bundle with IOS Advanced IP Services. Table 1. PVDM2-32. 64 MB Flash/256 MB DRAM Cisco 2851 Voice Bundle with IOS SP Services. AIM-VPN/EPII-PLUS.1. 64 MB Flash/256 MB DRAM Cisco 2801 V3PN bundle with IOS Advanced IP Services. PVDM2-64.3(11)T release © 2005 Cisco Systems. 64 MB Flash/256 MB DRAM Cisco 2811 V3PN Bundle with IOS Advanced IP Services Image. 64 MB Flash/256 MB DRAM Cisco 3825 Voice Bundle with IOS SP Services. AIM-VPN/EPII-PLUS. 64 MB Flash/256 MB DRAM Cisco 2821 V3PN Bundle with IOS Advanced IP Services Image. FL-CCME (48 users). IOS Feature Set. PVDM2-16. 64 MB Flash/256 MB DRAM Cisco 3845 Voice Bundle with IOS SP Services. and DSP resources to support IP telephony for 24-240 phones.

3 (14)T or 12. If your customer requires new hardware or software features available with a later release. New hardware can be ordered using spares. CME 1700. as it is advised most customers deploy using the recommended version. (a) Ordering a Non Bundled Router with Cisco IOS Software Order a CME supported router with the correct Cisco IOS Software image.Table 2. Inc. © 2005 Cisco Systems. Refer to the Cisco Feature Navigator for past and current version information on the correct Cisco IOS Software image with support for Cisco CallManager Express. Important notices. and 2800. Flash/DRAM • License: FL-CCME-SMALL (up to 24 users) • IOS SP Services 1700 CISCO1760-V-CCME CME and V3PN router bundles may not include the latest IOS release.com. 1760-V. Flash/DRAM • License: FL-CCME-MEDIUM (up to 48 users)—Upgradeable to 96 users CISCO3745-V-CCME-A CISCO3725-V-CCME • IOS SP Services CISCO3725-V-CCME-A • DSPs: NM-HD-2V—DSPs for up to 8 voice calls • Memory: 64/128MB. Page 3 of 8 . 2691. Flash/DRAM • License: FL-CCME-120 (up to 120 users) • IOS SP Services • DSPs: NM-HD-2V—DSPs for up to 8 voice calls • Memory: 64/128MB. 1760.3 is currently supported with IOS Release 12. 2600XM. 3700 Router Bundles Product Family 3700 Bundle CISCO3745-V-CCME Description Technology Voice • DSPs: AIM-ATM-VOICE-30—DSPs for up to 30 voice calls • Memory: 64/128MB. Flash/DRAM • License: FL-CCME-MEDIUM (up to 48 users) • IOS SP Services • DSPs: PVDM-256K-4—DSPs for up to 4 voice calls • Memory: 32/128MB. Supported routers include: IAD243X. Flash/DRAM • License: FL-CCME-MEDIUM (up to 48 users)—Upgradeable to 96 users • IOS SP Services 2600XM CISCO2651XM-V-CCME • DSPs: AIM-ATM-VOICE-30—DSPs for up to 30 voice calls • Memory: 32/128MB. 2600.4 mainline (recommended) and requires IOS feature set IP Voice or higher. CME 3. Inc. and 3800 series access routers. privacy statements. can be found on cisco. customers can purchase the bundle then update to the later IOS release after receipt of the hardware. 3700. and trademarks of Cisco Systems. Flash/DRAM • License: FL-CCME-120 (up to 120 users) • IOS SP Services • DSPs: AIM-ATM-VOICE-30—DSPs for up to 30 voice calls • Memory: 64/128MB. 2. All rights reserved.

If ordering separately or to add CME feature to an existing router.com. 2691. 2691. and 3700. 2851. 3800 Series FL-CCME-36(=) • Supports up to 36 phones • Supported on: 2600XM*. . and trademarks of Cisco Systems. Table 3. 2821. 3700.cisco. select the appropriate CME feature license from Table 3 below. 3800 Series FL-CCME-96 (=) • Supports up to 96 phones • Supported on: 2851. and 3700. If using the Dynamic Configuration tool choose the correct license under “Feature License for IP Telephony” menu. (b) Ordering CME Feature Licenses A CME feature license is included when purchasing a CME bundle. 2851. Inc. 2811.com/en/US/products/sw/voicesw/ps4625/prod_system_requirements_hardware09186a0080468f02. and 3700 and 3800 Series FL-CCME-MEDIUM(=) • Supports up to 48 phones • Supported on:. please refer to: http://www.For further CME 3. and 3700. privacy statements. 2651XM*. 2851. Important notices. Feature Licenses can be combined to reach a specific phone requirement. or to add additional phone feature license. 2800.3 Specifications. 2691.html 2. All rights reserved. Cisco CallManager Express Feature License FL-CCME-SMALL(=) • Supports up to 24 phones • Supported on: IAD 243X. 2691. 3800 Series FL-CCME-120(=) • Supports up to 120 phones • Supported on: 3700 and 3800 Series FL-CCME-144(=) • Supports up to 144 phones • Supported on: 3700 and 3800 Series FL-CCME-168(=) • Supports up to 168 phones • Supported on: 3745. and 3845 © 2005 Cisco Systems. 3800 Series FL-CCME-72 (=) • Supports up to 72 phones • Supported on:. 3825. Page 4 of 8 . US Pricing for Cisco CME Feature Licenses Table 3 gives the details of the licenses and pricing. 1760. For proof of purchase customers should retain Feature License Letter plus copy of Invoice. 2821. Inc. 1751-V. can be found on cisco. and 2600XM*.

FL-CCME-192(=) • Supports up to 192 phones • Supported on: 3745 and 3845 FL-CCME-240(=) • Supports up to 240 phones • Supported on: 3845 * The Cisco 261x-XM and 262x-XM routers support a maximum of 36 phones each. PSTN modules and complex configurations may require more memory then recommended.com/en/US/partner/products/sw/voicesw/ps5520/products_qanda_item09186a00801c63a2. Additional memory is recommended to support future releases of this product. can be found on cisco. Adding Cisco Unity Express Voice Mail If Voice Mail and/or auto-attendant is desired.shtml Cisco Unity voice mail or Unified Messaging is supported with CME. Details on the different modules please refer to: http://www. privacy statements. Verify Memory Requirements Ensure that you have met the minimum Flash and DRAM memory requirements recommended to support Cisco CME. Table 4.com. Direct Purchase Cisco IP Phone and CME Phone License Direct CME Phone License SW-CCME-UL-7971(=) 7971 CCME user license CP-7970G SW-CCME-UL-7970(=) 7970 CCME user license CP-7960G SW-CCME-UL-7960(=) 7960 CCME user license CP7940G SW-CCME-UL-7940(=) 7940 CCME user license Cisco IP Phone Model CP-7971G-GE © 2005 Cisco Systems.com/en/US/products/sw/voicesw/ps4625/products_feature_guide09186a0080189132. 3. These licenses are available in the Dynamic Configuration Tool using the IP Phone part number. Adding PSTN Modules Add analog or PSTN modules to meet customer requirements for voice connectivity. A large number of phones. Details are available in the Cisco Unity Express ordering guide available here: http://www. Inc. and trademarks of Cisco Systems.cisco. For recommended memory requirements go to the CME specifications sheet for the version being deployed 1isted here: http://www. Order IP Phones and Cisco CallManager Express user licenses When ordering IP phones for CME. you must purchase the phone and appropriate CME Phone User License. Important notices. Page 5 of 8 .cisco. add Cisco Unity Express by selecting part number NM-CUE or AIM-CUE plus the required software package(s). All rights reserved. Inc. Memory requirements are based on common configurations only.html 4. Follow Cisco Unity ordering guidelines available on CCO.com/en/US/partner/products/hw/modules/ps3115/prod_module_series_home. 6. The Dynamic Configuration Tool will not accept an CME order with insufficient Flash or DRAM memory selected.html 5.cisco.

Cisco IP Phone Model CP-7920-BUN-ST-K9 Direct CME Phone License SW-CCME-UL-7920 (=) 7920 CCME user license CP-7912G SW-CCME-UL-7912(=) 7912 CCME user license CP-7905G SW-CCME-UL-7905(=) 7905 CCME user license CP-7910G+SW SW-CCME-UL-7910(=) 7910 CCME user license CP-7902G SW-CCME-UL-7902(=) 7902 CCME user license CP-7936 SW-CCME-UL-7936(=) 7936 CCME user license N/A SW-CCME-UL-ANA(=) Single SCCP analog CCME user license N/A SW-CCME-UL-3PTYM User License 3rd party Multi Line Phone Customers ordering though distribution should use these bundle part numbers which include the Cisco IP Phone and user license. Cisco now sells a Smartnet or SP Base plus SAS-U Technical Support Services Bundle (TSS) for a CME or V3PN 2800 and 3800 Integrated Services Router. Distribution Purchase CCME Phones and License Bundles Cisco IP Phone Model CP-7971G-GE-CH1 CP-7970G-CH2 CP-7960G-CCME CP7940G-CCME CP-7920-CH1-K9 CP-7912G-CCME CP-7905G-CCME CP-7902G-CCME CP-7936-CH1 7. Inc. Page 6 of 8 . These new Tech Support Services bundles are the default when using the Dynamic Configuration Tool or can be ordered separately and include a 20% discount vs buying the two service contracts separately. and Software Application Support plus Upgrades (SAS-U) for applications like CME and Cisco Unity Express. Table 5. © 2005 Cisco Systems. All rights reserved. can be found on cisco. and trademarks of Cisco Systems. SmartNet for hardware including Cisco Routers and IOS Software.com. Important notices. privacy statements. Inc. Starting in Jan 2005. Technical Support Services Cisco offers two types of maintenance contracts for Customers.

com/univercd/cc/td/doc/product/voice/its/index.shtml Ordering CME SAS-U support separately. and phone firmware are pre-loaded on the router during the manufacturing process.cisco.450) support in one feature license. Table 6. Customers should order proper sized router and Integrated Voice and Video Services Feature License.To look up TSS Bundle pricing and availability please use the Service Contract Center pricing tool which is available from this main pricing menu: http://www. Page 7 of 8 . you can use the Multiline Configuration tool or add the part numbers in Table 5 to the order. As the Cisco 2851 supports 96 phones. (Note previous available SAS-U part numbers for larger CME Feature Licenses are no longer available) Applicable SAS-U part numbers are listed below. For Cisco CME Configuration Documentation. then additional SRST feature licenses (FL-SRST-XXXX=) must be purchased to support the maximum per platform type.com/en/US/partner/ordering/index. These features are not supported on the CME enabled router. privacy statements.shtml (CCO Login Required) The CME Feature License includes a provision to use the feature license for Survivable Remote Site Telephony (SRST) mode without an additional charge or re-licensing to Cisco. Inc. Automated Attendant and TAPI “Lite” TSP files please refer to Cisco Connection Online: http://www. if the customer wants to support more then 24 phones.450 in front of Cisco CallManager need to do so on a dedicated router.cisco. which offers Gatekeeper. Please note the SAS-U part numbers are not currently available in the Dynamic Configuration Tool. contact access-ccme-cue@cisco.com © 2005 Cisco Systems.com/kobayashi/sw-center/sw-voice.htm If you have questions about the ordering process. GUI. All rights reserved. CCME Service Pricing SASU Part Number CON-SAU-CCME-SM CON-SAU-CCME-MED Product Part Number FL-CCME-SMALL(=) FL-CCME-MEDIUM(=) 8. Inc. Customers only need to re-configure the router for SRST mode. you can choose one of these SAS-U support contracts. Customers can migrate a CME or SRST Feature License from one router to another for the same number of phones licensed. can be found on cisco. and trademarks of Cisco Systems. Important notices. please refer to: http://www. CME system files such as music on hold. For example a customer currently using a Cisco 2621XM with FL-CCME-SMALL license for 24 phones can apply this same license on a new Cisco 2851.cisco. they need to purchase an additional FL-CCME-xxxx to make up the different between the 24 phones license and the number desired. If not purchasing a CME enabled Integrated Services Router. If additional phones to be supported with SRST are required beyond the current Cisco CME license. Applications and Migration to SRST When ordering a CME feature license with a router. IPtoIP Gateway and Tandem Gateway (H. Customers who want to use Gatekeeper functionality or Tandem Gateway for support of H. To download additional applications such as TCL-based B-ACD.com.