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410 NE 15th Street Abilene, Kansas 67410

Phone (785)479-6444 E-mail: annie.hoekman@kwu.edu

Annie Hoekman
Professional Profile Education
Committed to quality teaching Certified in Cisco Instruction Proficient in Information Systems (software, hardware, network, servers)

2009

Fort Hays State University Cisco Certified Instructor for CCNA I – IV Metropolitan Community College Cisco Certified Instructor for ITE I&II Kansas Wesleyan University Master of Business Administration Kansas Wesleyan University Bachelor of Science in Computer Science

Hays, Kansas

2008

Kansas City, Missouri

2005

Salina, Kansas

2003

Salina, Kansas

Professional Experience

2008-Current Adjunct/Assistant Professor Kansas Wesleyan University    

Salina, Kansas

Instruct students in Microsoft Office, PC hardware, Server Operating Systems and Networking Initiated the Cisco curriculum at Kansas Wesleyan Coordinate the Cisco certifications and courses Market Cisco Academy to local high schools, businesses, and organizations

2008-Current Information Systems Technician Salina, Kansas Kansas Wesleyan University     Maintain campus hardware and software Supervise and train work study students Assist with server and network maintenance Support faculty with computer-related issues

2007-2008 Information Technology Consultant Abilene, Kansas Duckwall-Alco Incorporated    Configured and setup Cisco 1841 routers for new store openings Audited all routers and printed reports for audit and federal compliance Worked with Real Estate and POS departments to make sure equipment was installed on time and the grand opening outline was being followed to insure the store was ready for grand-opening day Coordinated with Real Estate departments to make sure internet installs were done at or with phone installs Researched telecom providers in new store opening cities Ordered internet connections with telecom companies for new store openings Worked with Internet Service Providers to troubleshoot any connection issues to get connectivity in stores so that the next part of the installs could be completed and stores could open on time.

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2005-2007 Account Executive ISG Technology Incorporated    

Salina, Kansas

Maintained high level of customer service with current and prospective customers Prepared and delivered quotes and information to customers and prospects Prospected for new customers Participated in vendor marketing plans and sales meetings

2003-2005 Network Administrator Memorial Health Systems        

Abilene, Kansas

Researched and prepared proposals for telephony solutions, varied department projects, and IT projects Maintained WAN-LAN network of 120 devices Project lead for HIPPA committee Provided help-desk support for all employees Completed annual budget process for the Information Technology department Setup and maintained Microsoft Exchange Server Performed routine backup procedures on all servers Maintained hospital-wide telephone system